Syed Huzaifa Hassan
Verified Expert in Support and Operations
Support & Operations Expert
Ghent, Belgium
Toptal member since February 11, 2026
Syed is an experienced customer support representative with around three years of experience working with US-based and European companies. He is skilled in live chat, email, and phone support, handling high-volume queries with accuracy and professionalism. Syed focuses on customer satisfaction, clear communication, and fast issue resolution.
Expertise
- CSAT
- Communication
- Customer Relationship Management (CRM)
- Empathic Communication
- GoHighLevel
- Time Management
- Troubleshooting & Issue Resolution
- Zendesk
Work Experience
Client Success Manager
EchoSync Solutions
- Spearheaded onboarding for 18 enterprise clients, achieving 100% adoption of voice synchronization tools within 30 days and reducing churn by 27% through proactive success planning.
- Retained $1.8 million in revenue by negotiating 12 contract renewals, exceeding quarterly retention targets by an average of 22% as a client success manager.
- Resolved 1,200+ escalated support tickets for 40+ global clients with a 98% satisfaction rate, cutting first-response time from 8 hours to 2.5 hours.
- Reduced customer churn by 27% over 3 quarters by monitoring account health and executing tailored success plans for at-risk enterprise clients.
Virtual Assistant
Talk Agent
- Managed calendars and inboxes for 3 C-level executives, scheduling 400+ meetings with zero conflicts or missed appointments.
- Prepared weekly client call logs and performance summaries, helping leadership identify a 15% increase in cross-sell opportunities.
- Processed 200+ expense reports and travel itineraries with 100% accuracy, consistently completing reconciliations within 48 hours.
- Maintained high executive efficiency by prioritizing communications, handling sensitive correspondence, and ensuring timely follow-ups.
Skills
Tools
Zendesk
Administrative Operations
Time Management
Customer Support
Communication, CSAT, Escalation Routing
Professional Skills
Problem Solving
Project Management Tools
Teamwork
Other
Empathic Communication, Customer Relationship Management (CRM), HubSpot, GoHighLevel, Production Support, Troubleshooting & Issue Resolution, Upselling
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