Enterprise Information Architect and UX Designer in Silverthorne, CO, United States
Member since September 8, 2017
Andi has 20 years of proven expertise leading enterprise clients through complex system overhauls in various industries. Adept at collaborating with teams of all sizes, she expertly engages with executive leadership and end-users alike while using best practices in UX, IA, and IxD. Andi has applied her E2E methodology with clients at Oracle, United Nations WFP, New York State Education Dept, Baker Hughes, IHS Markit, Xcel Energy, and more.
Tasked with building out a UX practice within an established consulting environment and many active client accounts. Defined 10+ design service offerings—stand-alone and embedded—as part of larger consulting methodology.
Owned strategic oversight and design support for staff and sub-contractor designers on multiple in-flight consulting projects.
Participated in the RFP process to define the design methodology, project work process, design deliverables, design methodology on a project-level basis, and staffing estimates.
Conducted client workshops as part of project discovery to scope and roadmap larger-scale long-term project work phases.
Project-level liaisoned to third-party design agencies as part of vendor relationship management.
Principal UX Architect | Information Architect | Engagement Director | Co-Owner
2012 - PRESENT
Trefoil Technology (Consulting)
Led the complete redesign and information architecture overhaul of a lifecycle management system's complex engineering parts/components in direct collaboration with POs, dev and QA teams, scrum master, stakeholders, and power users (user research).
Spearheaded the new design of a multi-faceted data entry system for an engineering parts/components attribute database with over 400 million individual parts/components (including data entry, search, classification, and quality review processes).
Defined the information architecture, workflows, and user interface design for both desktop and mobile interfaces of an international energy company with a secured oil well entitlement system.
Reorganized and redesigned several corporate portal intranets on SharePoint, Liferay, and OpenText Vignette portal platforms.
Designed the navigation system, information architecture, screen flows, and user permissions model for an online education data portal (with accompanying content management system) for the New York State Education Department.
Consulted for a multi-state energy company to conduct a comprehensive heuristic and strategic evaluation of the primary customer service mobile interface.
Designed a corporate gamification strategy and web-based system to track and analyze employee productivity and performance, including reporting outputs to executive leadership.
Led information architecture for a global faith-based non-profit org. Designed and facilitated over 50 hours of workshops with key stakeholders all over the organization. Used preparing tests in Treejack and usertesting.com to support user research.
Acted as the engagement director for all projects, from logo design to multi-year system overhauls. Owned project scope, staffing and hiring, mentorship, client communications, and more, for 1-6 simultaneous projects, each with at least one designer.
Technologies: Snagit, SharePoint, Mind Mapping, Liferay, Axure RP Pro, Camtasia, Microsoft Visio, Microsoft Project, Microsoft Office, InVision, Balsamiq Mockups, Adobe Photoshop
Senior Product Manager | Product Owner
2020 - 2021
Led product ownership for the custom proprietary facilities management SaaS product serving global clients.
Focused on product management areas like a custom AWS Lex-based chatbot, route builder, unions, vendor management, work orders (billing and financials), and other modules.
Managed two development team pods with the Agile methodology, from sprint planning to retrospectives. Collaborated with Scrum Masters to groom sprints, manage velocity, remove roadblocks, and support releases.
Gathered requirements from stakeholders and wrote user stories for the use of design and development teams.
Served as project owner and administrator (in collaboration with graphic designers) to create the UX Design Standards within the Sharepoint portal environment.
Worked with SDLC and PMO offices to integrate UX Team methodology into the corporate project methodology.
Refined and improved UX Team project methodology to streamline touch-points, reduce rework, and capture reusable patterns for consistency.
Conducted training sessions to share prior consulting experience (project methodology and consulting processes) with other junior team members.
Evangelized the benefits of UX as part of an overall SDLC to support the growth of the UX Team internally as a shared service provider (aimed at multiple development teams and executive leadership).
Technologies: Snagit, SharePoint, Mindjet, Microsoft Visio, Microsoft Office
Project Lead & Customer Experience Strategist
2011 - 2012
Led effort to redesign and migrate legacy marketing website to new public-facing secured Sharepoint Internet site, including writing the business case, managing the development and content teams, proposing future design, and then executing end-to-end design process (project plan, navigation model, information architecture, page layouts, branding, and mock-ups).
Collaborated with sales team and client leadership to design and implement an in-house RFP workflow management system, primarily responsible for capturing the current state manual processes and designing those processes to be more efficient and integrated with standard communication systems.
Led the design of a secured user interface for a process-heavy Arbitration and Mediation (legal) web application, including creation of wireframes, mock-ups, screenflow design, site map, graphic assets, icons, site imagery, and design specifications.
Technologies: Snagit, SharePoint, Mindjet, Microsoft Visio, Microsoft Office, Adobe Photoshop
Lead User Experience Designer (Consultant)
2010 - 2010
Collaborated with Microsoft (partner) development team to design and build a Silverlight demo for an online bill payment service, including creation of wireframes, mock-ups, screen-flow design, graphic assets, icons, and site imagery.
Provided various development teams with consulting guidance regarding usability and UX best practices for web application development projects in-flight.
Led the redesign and reorganization of the corporate portal intranet (OpenText Vignette) for a multi-state energy utility company, including creation of mental model, information architecture, wireframes, mock-ups, content traceability matrix (for migration effort), and other common design deliverables.
Directed the redesign and reorganization of the public-facing marketing and secure user login web portal for a multi-state energy utility company.
Spearheaded the redesign of an in-house customer service database portal for a multi-state energy utility company, including selection of a low-stress color scheme and feature design to accommodate extended daily use by customer service representatives.
Technologies: Snagit, Mindjet, Microsoft Visio, Microsoft Office, Adobe Photoshop
Lead User Experience Designer & Information Architect
2007 - 2010
Designed and organized four (4) integrated portal web applications to support Intranet, Internet, Partner, and Extranet services, including creation of all design deliverables, support of QA and testing efforts, collaboration with client product owners, an creation of user training materials.
Conducted heuristic evaluation and content analysis of each website for 12 acquired firms, designed unified branding system (new parent company), and created mock-ups and page layouts for extensive content migration effort to an enterprise portal system.
Conducted requirements gathering interviews, designed primary Master Page template mock-ups, created graphics, and documented design specifications for a Sharepoint portal Intranet.
Served as a process design consultant to capture legacy business processes and redesign them to be more efficient and consistent.
Conducted user research for a telecommunications utility company, assessed and analyzed the usability and design of the web application, and proposed opportunities for enhancement and improvement of the existing system (i.e.: findings and recommendations report).
Served as UX design lead for various additional short-term web system design and redesign projects with Fortune 500, NGO, Regulated Utility, and Government clients.
Technologies: Snagit, Business Process Modeling, TestDirector, SharePoint, Microsoft Office, Mindjet, Mind Mapping, Axure RP Pro, Adobe Photoshop, Adobe Dreamweaver
For designers, working in enterprise is a challenge because of all the different stakeholders and moving parts. This guide reviews the collaborative design process for working better in that environment.
Courses in Business Administration and Management
2005 - 2006
University of Denver - Denver, Colorado, USA
Bachelor of Arts degree in Cognitive Psychology with a minor in Biology