Director, User Experience and Product Design
2016 - PRESENT
- Scaled 400% experience team budgets on projects and engagements.
- Grew from 3 to 7 and lead the team of UX and UI designers, experience strategists, information architects, and design engineers.
- Developed 4 playbooks for various types of project delivery and defined design and experience frameworks, processes, and tools.
- Defined, led, and facilitated customer experience and design thinking workshops with customers and stakeholders.
- Lead strategy, user experience, and design for client's products and solutions.
- Shaped experience vision and roadmap for client engagements that lead to growth of the business and customer satisfaction.
Technologies: Adobe XD, Sketch, InVision, Adobe CC, Axure, OmniGraffle