Innovation and Experience Consulting

Innovation and Experience Consulting for Customer Impact

Work with Toptal's innovation and experience consultants to use proven methods of ideation and design thinking to create intuitive products, services, and customer experiences that will future-proof your growth and capabilities.
4.8 / 5.0 on

Based on 1488 reviews as of March 24, 2023

Basak Akcam Trotter

Team Leader

  • Basak Akcam Trotter
  • Sophie Mondale
  • Hyun Kim

Featured Team of Innovation & Experience Consultants

Basak Akcam Trotter

Product Manager

Basak is a customer-focused product manager and product management director with 16 years of experience. She led large-scale transformation projects in various sectors, including telecommunications, finance, retail, government, and real estate across the globe.

Previously at

Previous At

Management Experience

15+ Years

Sophie Mondale


Sophie is a user researcher and strategy lead with 8+ years’ experience helping teams figure out exactly what to build and why. After years at corporations like PTC and Target and consulting clients across industries at design firm Continuum, Sophie is currently helping teams learn from end users and develop winning strategies.

Previously at

Previous At

Management Experience

8+ Years

Hyun Kim


Hyun has several years of experience designing digital products for Fortune 500 companies and startups. He loves to build intuitive, thoughtful, and beautifully crafted products for organizations.

Previously at

Previous At

Management Experience

9+ Years



Innovation and Experience Consulting

Toptal takes a human-centered approach to driving rapid innovation and end-to-end design thinking for industry-leading product design, services, and customer experiences. Our capabilities range from helping clients reinvent business models to innovation sprints for more efficient, digitally enabled, customer centric operations.

Customer Experience Strategy

Use CX to rapidly grow your capabilities by putting customer journeys at the center of every idea, design, and product execution.

Customer Understanding & Design

Exceed customer expectations with research and user experience design services that base business outcomes on customer understanding.

Human-Centered Ideation & Prototyping

Deploy rapid prototyping with human-centered iterative processes to design and test products with agility and precision.

Digital Innovation

Lead your industry by adopting the latest modern digital tools to deliver scalable, innovative solutions.

Customer Measurement & Analytics

Quantify the quality of your customer experiences by clearly defining outcomes, tracking performance and commercial impact.

Innovation Capability Development

Leverage our expert techniques with cross-functional capabilities to realize your visions and be a customer-centric innovation leader.


Innovation and Experience Solutions That Deliver Value

From services to team augmentation—Toptal has the right model for your business and project needs.

Full End-to-End Delivery

Advisory and Consulting

How Toptal’s End-to-End Delivery Works

Partner with Toptal to fully execute on your business and technology needs: from creating the strategy all the way through to implementation.


Define Problem

A leader from our team will work with you to understand your goals and assess your business challenges.

Develop Analysis

We’ll develop the best approach to achieve your goals and solve your business challenges.

Design Solution

We’ll deliver a clear solution and provide comprehensive advice on how to best execute and implement.

Execute Implementation

We’ll partner with your team to implement the solution proposed utilizing talent from our network.


Toptal in Action

Discover the cutting-edge benefits our clients enjoy globally from the Toptal network.

A new hosted system mitigates one of Bridgestone’s biggest expenses

Challenge: Bridgestone needed elite UI designers to create a solution to manage and track tires through the retreading process.

Impact: Tire costs are the third biggest expense for trucking companies. However, the creation of Basys - a tire tracking system with an easy user interface for effective data entry led to significant savings for Bridgestone.

Toptal gave us access to the best designers out there, and they’re not easy to find. Those designers integrated very quickly with our existing teams and very quickly understood our business case, the business value of our solution.

Thierry Jakriceic, General Manager

Digital Solutions at Bridgestone

Collaboration that works

How to Work with Toptal for Your Innovation & Experience Needs

Toptal matches you directly with global consulting leaders from our network in hours—not weeks or months.


Talk to an Innovation & Experience Consulting Lead

A leader from our team will work with you to understand your goals, business needs, and team dynamics.

Get the Perfect Solution

From full end-to-end delivery to team augmentation—choose the best model for your business and project needs.

The Right Fit, Every Time

Work with Toptal’s Innovation and Experience Consulting team on a trial basis (pay only if satisfied), ensuring that your needs are ultimately met.

Maximize your business performance with Toptal's Innovation and Experience Consulting Services

Schedule a Call


Explore Insights From the Innovation and Experience Field

Read the latest articles and resources to keep you current on emerging trends in digital innovation, customer experience, product design, UX best practices, and more.

UX Design

Experience Is Everything: The Ultimate UX Guide

UX design attempts to deliver the right solution, in the right way, at the right time and delight people when they use a product. This comprehensive UX guide walks through the various methods, tools, and techniques that make up the process.
Read more
Stewart Pressney
Verified Expert in Design

Stewart has developed a user-centered design and prototyping workflow proven successful in healthcare, education, and eCommerce.

Read more
Laurence Brothers

Laurence Brothers

Verified Expert in Engineering

Laurence is Toptal’s Senior Writer for Technology and Software. A former analyst at Google and ITA Software, and researcher at Bell Communications Research and Verizon Laboratories, he now writes about how AI, VR, cloud computing, and software impact business and the future of work. Laurence has five patents for AI and internet applications.

Schedule a Call with Toptal’s Innovation and Experience Consulting Team Today


Schedule a Call with Toptal’s Innovation and Experience Consulting Team Today

Baxter McConnell

Toptal’s GM of Management Consulting

Baxter’s division provides world-class management consulting services delivered by Toptal’s global subject matter experts. Baxter’s previous experience includes leadership roles with some of the world’s largest consulting firms, where he served clients ranging from startups to Fortune 500 companies.
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See Why Clients Love Our Exceptional Service

Toptal has a proven track record of providing companies with innovative solutions, illustrating a deep understanding of a wide range of business challenges.


Countries Served


Clients Served

Our customers say Excellent4.8 out of 5 based on 1,488 reviews

Hard Earned 5 Stars

I was wonderfully surprised and delighted with my experience for a few reasons: outstanding work product from the hired consultant, clear and transparent communication throughout the process and strong, proactive support from platform representatives.

Cameron Carter

Chicago Bitcoin Project (Zarbon)

Toptal's vetting process connected me with a highly-qualified expert who was quick to respond and was instrumental in project development.

Throughout the project, Toptal was pro-active in ensuring quality customer service. The professionalism, security, and expertise far surpasses the individual contractor services and is well-worth the cost. I will be using Toptal for my next project.

Lee Watts

Founder of Earl Lee Watts

So pin-pointing to what we were looking for. Excellent service. We found the exact professional to help us with the development.

Wouldn’t know how else could we have found someone so specific. Very impressed with the service and all the support.

Lawrence Chiu

Co-Founder, Wake Hong Kong Limited

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More Innovation and Experience Consulting Capabilities

Pair Toptal’s innovation and experience consultants with related competencies to tackle your business initiatives extensively.

Maximize your business performance with Toptal's Innovation and Experience Consulting Services

Schedule a Call