Solve Consumer Industry Challenges With Top Talent and Custom Solutions

Our dedicated Consumer Products and Services (CP&S) team brings deep industry expertise to solve complex challenges across food and beverage, beauty, fashion, retail, digital products, and more.

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TRUSTED BY LEADING INDUSTRY BRANDS

Toptal is my strategic partner of choice. The Toptal team brought my vision to life and achieved more in two days than we have in months.

Head of D2C , Global Pet Care Company

Consumer Clients

2,300+

Consumer Engagements

6,200+

Trial to hire success ratio

98%

INDUSTRY CAPABILITIES

Agile Solutions for the Evolving Consumer

We solve complex client challenges in a rapidly evolving market landscape by helping clients become agile, customer-centered organizations. We deliver this transformation through a precise mix of cutting-edge solutions, proven frameworks, and world-class talent that embraces openness, change, and investment across the entire enterprise.

AI-driven Automation and Personalization

Enable AI-driven automation and personalization to drive brand differentiation, efficiency, and maximum ROI.

Security, Compliance, and Data Governance

Manage regulatory complexity and safeguard customer data with secure platforms, data governance, and CIAM.

Cloud Transformation

Accelerate cloud transformation through strategy, platform engineering, and migration services that reduce technical debt and enable agile, scalable growth.

Customer Engagement and Loyalty

Implement frictionless CX strategies and data-driven rewards to meet rapidly evolving customer expectations, future-proof market share, and build consumer trust.

Omnichannel Experience

Create cohesive physical-digital experiences with omnichannel strategy and enablement across all customer touchpoints.

Supply Chain Modernization

Manage supply chains with real-time visibility and automation to increase agility, control costs, and manage risk.

AI-driven Automation and Personalization

Enable AI-driven automation and personalization to drive brand differentiation, efficiency, and maximum ROI.

Security, Compliance, and Data Governance

Manage regulatory complexity and safeguard customer data with secure platforms, data governance, and CIAM.

Cloud Transformation

Accelerate cloud transformation through strategy, platform engineering, and migration services that reduce technical debt and enable agile, scalable growth.

Customer Engagement and Loyalty

Implement frictionless CX strategies and data-driven rewards to meet rapidly evolving customer expectations, future-proof market share, and build consumer trust.

Omnichannel Experience

Create cohesive physical-digital experiences with omnichannel strategy and enablement across all customer touchpoints.

Supply Chain Modernization

Manage supply chains with real-time visibility and automation to increase agility, control costs, and manage risk.

Hear from Consumer Products & Services Leaders

Investing in Your People

Reevaluating corporate culture entails putting people first. Learn more about the ways Walmart Inc. is building a better, more inclusive organization.

by Donna MorrisListen to This Podcast on

If we can have a workforce that’s future-ready, that really is able to meet our customer’s demands, then that for ourselves is a huge return on investment.

Donna Morris

Chief People Officer at Walmart Inc.

CUSTOMIZED SOLUTIONS

Get the Toptal Advantage

Alongside traditional consulting, our expert advisors and talent utilize Toptal’s end-to-end delivery model to provide strategic and tactical solutions that uncover, discover, and recover your competitive advantage using 3 effective methods:

Industry Leading Expertise

Highly knowledgeable industry experts with deep experience in consumer products so you can focus on what really matters.

Industry Insights

Skilled consumer products and services industry analysts prepared to evaluate market trends to devise strategies relevant to your consumer business.

Industry Leading Talent

A talent network of highly-skilled builders ready to implement these consumer products strategies for your organization’s success.

Solve Industry Challenges With Toptal’s Consumer Solutions

Get a Consultation Now

Why organizations choose us

Toptal in Action

Discover the cutting-edge solutions our clients enjoy globally from the Toptal network.

Launching First Successful D2C Channel With Customer Data

Challenge: Kraft Heinz needed to launch a successful D2C model for its Gevalia coffee brand but lacked a cost-effective, end-to-end operating framework.

Outcome

Comprehensive D2C Strategy and Operational Framework

Toptal designed a full D2C roadmap that aligned supply chain, fulfillment, and technology within a repeatable operational framework, enabling the first successful D2C launch for a Kraft Heinz brand.

Impact

Significant Cost Savings & Customer Data Ownership

The initiative succeeded where prior efforts failed, enabling ownership of valuable customer data and establishing a scalable D2C model for broader portfolio use.

Lowering Product Innovation Costs by 90% With AI

Challenge: A global CPG leader faced a slow, costly product development cycle that limited its ability to launch innovations quickly and respond to market shifts.

Outcome

Gen AI Innovation Platform Integration

Toptal partnered with the client to integrate a custom generative AI solution into its existing innovation platform, accelerating and scaling new product concept generation across its global portfolio.

Impact

Cost Reduction and Accelerated Time-to-Market

AI-driven automation significantly reduced R&D costs and accelerated product development, delivering major productivity gains and faster launches.

Eliminating Technical Debt With a Unified Global Ordering Platform

Challenge: A global enterprise relied on fragmented B2B systems, resulting in inconsistent customer experiences, high maintenance costs, and mounting technical debt.

Outcome

Centralized Digital Ordering Platform

Toptal retired dozens of legacy systems and delivered a single, centralized digital ordering platform, creating a unified architecture and single source of truth for global B2B customer data.

Impact

Technical Debt Reduction and Scalable Global Innovation

The unified platform delivered a fast, measurable reduction in technical debt, improved customer experience, and set a scalable foundation for rapid innovation and expansion.

Automating Pipelines for 70% Faster Processing

Challenge: A Fortune 500 food and beverage company faced delays and errors due to manual, interdependent data pipeline workflows.

Outcome

Automated Data Pipeline Integration

Toptal replaced manual data exchanges with automated input capture via Microsoft Forms and integrated Azure Data Factory and Databricks to process data hourly.

Impact

Improved Processing, Collaboration, and Decision-making

Processing times went from 14 days to just 3-4, dramatically reducing operational costs. The automated process also enhanced collaboration and made data-driven decisions-making faster.

NEED A CUSTOMER EXPERT WHO DELIVERS VALUE FAST?

Connect with Toptal’s Consumer Products & Services Team

From developing innovative strategies to driving sustainable change, our team has led numerous projects for leading consumer businesses through expert advisory and team augmentation.

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Chris Daniel

GM, Consumer Products and Services

Get a Consultation Now

INDUSTRY INSIGHTS

Expert Insights Defining the Future

Our perspective comes directly from the field, where our global network of world-class CP&S experts are actively solving the complex challenges facing the world's most recognized brands.

Does DTC Have a Future in the CPG Industry?

From accelerating innovation to enhancing consumer connections, DTC could reshape CPG. A leader in digital customer experience Sara Kahlau and DTC Sales Lead Brennan Shanks explore strategies for revolutionizing consumer engagement and driving brand growth.

Sara Kahlau

10 Years of Experience

Sara Kahlau is a leader in digital customer experience with a background in strategy consulting at Booz & Company (now Strategy&) and Toptal. She has worked with PwC and L’Oréal Groupe and held execution-focused CXO roles across several industries. She has a bachelor’s degree in business from the University of Technology Sydney, where she double-majored in marketing communications and management.

Expertise

E-commerce Website Design UX Strategy

Previously at

Who Owns the QSR Customer? Competing for Loyalty in a Platform-driven Market

Chris Daniel

Chris is the GM of Consumer Products and Services at Toptal. A seasoned executive who has held leadership roles in technology startups and global consultancies like EY, Nielsen, and Capgemini, Chris has built innovative partnerships with Google Cloud, AWS, and Microsoft Azure. Chris has a bachelor's degree in engineering and math from the University of Illinois Urbana-Champaign and a bachelor's in physics from Illinois State University.

What’s Below the Surface: A Look at UX in the Beauty Industry

Abigail Beshkin

Abigail is a veteran of Pratt Institute and Columbia Business School, where she oversaw the design and production team for Columbia Business magazine. Her work has appeared in the New York Times and been heard on NPR.

The Adaptive Talent Imperative: How CPG and Retail Companies Can Transform With Cross-functional Experts

Chris Daniel

Chris is the GM of Consumer Products and Services at Toptal. A seasoned executive at the intersection of retail, consumer, and technology, he has held leadership roles in technology startups, global consultancies like EY, Nielsen, and Capgemini, and built innovative partnerships with industry leaders like Google Cloud, AWS, and Microsoft Azure. Chris has a BS in engineering and math from the University of Illinois Urbana-Champaign and a BS in physics from Illinois State University.

Collaboration that works

How to Work with Toptal For Your Consumer Needs

Toptal matches you directly with global industry experts from our network in hours—not weeks or months.

Talk to an Industry Leader

A Toptal industry leader will work with you to understand your goals, technical needs, and desired team dynamics.

Tailored Solutions for Your Team

Augment your internal team with individual talent or teams from Toptal’s network, or choose a fully managed end-to-end solution.

The Right Fit, Every Time

Whether you need specific high-caliber talent, or full end-to-end delivery, Toptal will provide a world-class solution every time.

Solve Industry Challenges With Toptal’s Consumer Solutions

Get a Consultation Now