Michael Shanno, Finance Expert in Boston, MA, United States
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Michael Shanno

Verified Expert  in Finance

Management Consulting Expert

Boston, MA, United States
Toptal Member Since
November 29, 2023

Michael is a dynamic and innovative leader who possesses a demonstrated ability to propel organizations to peak performance by harnessing contemporary technologies and methodologies. With multinational leadership experience, he excels in strategy definition, solution design, solution delivery, operational excellence, and change management. Michael is recognized for fostering collaboration across functions and promoting an environment where diverse talents flourish and surpass expectations.

Career Highlights

Education Highlights

Master's Degree
Isenberg School of Management, University of Massachusetts Amherst
Bachelor's Degree
Villanova University

Certification Highlights

Delivering Digital Innovations
Massachusetts Institute of Technology
ITIL Version 3 Foundation
Examination Institute for Information Science (EXIN)

Case Studies

Work Experience

Head of Digital Transformation, Data Science, Enterprise Data Governance

2018 - 2023
  • Led an organization-wide transformation across 75+ manufacturing and R&D sites to improve operations by leveraging digital solutions and Ways of Working. Focused on data management, AI/ML capabilities, and upskilling to enhance operations.
  • Executed data science and data-driven decision-making initiatives, including the factory control tower for real-time lot status, real-time insights into product complaints, and data lake enablement. Each initiative reduced labor by 50%.
  • Delivered enterprise systems, including LIMS and LES for site laboratories, QMS, and MES, with computer-aided batch release, SAP upgrades, and a low code/no code rapid app development platform for SMEs to automate workflows and digitize data.
  • Directed a program to implement an enterprise-class laboratory information management system (LIMS) and laboratory execution system (LES), LabWare v7, across Specialty Care labs.
  • Drove and successfully executed the plan to integrate Bioverativ after its acquisition, delivering the defined scope on time and within budget.
  • Transitioned a critical GxP complaints management solution from on-prem to a SaaS platform, Sanofi's first GxP-compliant cloud-based solution. It provided a modern interface, improved functionality, reduced support costs by 25%, and enhanced CSAT.
  • Set up a new quality management system (QMS) for the BU, overseeing ongoing enhancements and maintenance of events, deviations, change controls, corrective and preventive actions (CAPAs), regulatory compliance, complaints, and document management.
  • Managed a project that converted thousands of paper-based forms and related approval workflows to a digitalized solution leveraging cloud-based low code and no code solutions such as Salesforce, OpsTrakker, Microsoft Platform, and Siemens Mendix.
  • Implemented connected smart touch screens used for daily stand-up and displaying real-time progress dashboards. Enabled real-time updates through touchscreen capabilities.
  • Worked with enterprise systems such as SAP ERP, Salesforce CRM, ServiceNow ITIL, Veeva for QMS, LabWare for LIMS and LES, AWS, Microsoft Platform, and Siemens MES.
Focus areas: Digitization, Big Data, Data Analytics, Employee Upskilling, Change Management, PMO, Digital Transformation, Business Process Re-engineering, Logistics, Key Performance Indicators (KPIs), Supply Chain Optimization, Strategy, Organizational Design, TOM, Company Strategy, Organizational Strategy & Design

Chief of Operations, Enterprise Architecture, Digital Transformation, Quality

2013 - 2018
  • Led the operations of a 1,100+ FTE organization in determining and driving Dell's Global Architectural Standards across its 8000+ IT organization, spearheading the company's digital transformation efforts, and overseeing quality assurance services.
  • Coordinated the definition of the organization's strategy and plans. Governed the team's progress through operational reviews. Ensured that the organization was delivering commitments within budget and that all teams were properly staffed and led.
  • Collaborated with IT's demand, delivery, and operations teams to ensure IT products and services were highly valued by its consumers at any point in their lifecycle. User customer satisfaction scores (CSAT) improved by 25% across all IT services.
  • Presented IT's technical, operational, and digital transformation stories to Dell's customers. Designated as a Briefing Center All-Star and President's Circle Award Winner.
  • Enabled and supported continuous integration, continuous deployment, service virtualization, and dynamic environment capabilities to application development teams across Dell IT.
  • Implemented an IT as a Service (ITaaS) model in the quality assurance (QA) and testing space, generating more than $14 million in yearly revenue. Operated it as a service center, not a traditional IT general and administrative (G&A) cost center.
  • Spearheaded and orchestrated the process to determine, based on corporate affordability, what technologies and capabilities would be deployed in the coming year.
Focus areas: Enterprise Business Architecture, Business & Digital Transformation, Quality Assurance (QA), PMO, Digital Transformation, Business Process Re-engineering, Logistics, Key Performance Indicators (KPIs), Strategy, Organizational Design, TOM, Company Strategy, Organizational Strategy & Design, Consumer Packaged Goods (CPG)

Senior Director: IT Technology Deployment and Quality Assurance Services

2007 - 2013
  • Led a 325+ team of project and program managers, Scrum masters, product owners, business analysts, and QA engineers to deliver IT and digital solutions. The team orchestrated approximately 225 projects and programs concurrently.
  • Supported the deployment of projects of all types of IT technologies, including SaaS, packaged and custom applications, data center and cloud migrations, infrastructure enablements, M&A integrations, security technologies, and remediations.
  • Guided a program that reduced the corporation's yearly IT operational expenses by $100 million, executing 20+ initiatives and initiating its journey towards IT as a Service, emphasizing operational excellence and exceptional customer experience.
  • Delivered Dell EMC's award-winning, fully virtualized cloud-enabled production data center in Durham, North Carolina, spanning 450,000 square feet.
  • Managed the integration of 20+ acquisitions from an information technology perspective, overseeing the process over a period of 2.5 years.
  • Automated over 1,000 regression test scripts, reducing execution time from hours to minutes. This initiative helped increase the Agile sprint team's performance in terms of velocity and facilitated the automation of DevOps processes.
  • Worked with enterprise systems such as SAP and Oracle for enterprise resource planning (ERP) and supply chain management (SCM), Salesforce for CRM, Workday for human resources (HR), ServiceNow for IT, and the Microsoft Platform.
Focus areas: Program Management, Mergers & Acquisitions (M&A), Quality Assurance (QA), Capital Investment Appraisals, PMO, Digital Transformation, Business Process Re-engineering, Logistics, Key Performance Indicators (KPIs), Supply Chain Optimization, Strategy, Organizational Design, TOM, Company Strategy, Organizational Strategy & Design, Consumer Packaged Goods (CPG)
2022 - 2023

Master's Degree in Advanced Business Data Analytics

Isenberg School of Management, University of Massachusetts Amherst - Amherst, MA, USA

1992 - 1995

Master of Business Administration (MBA) in Finance and Operations

Boston College - Boston, MA, USA

1984 - 1988

Bachelor's Degree in Mechanical Engineering

Villanova University - Villanova, PA, USA


Delivering Digital Innovations

Massachusetts Institute of Technology


Certified ScrumMaster



ITIL Version 3 Foundation

Examination Institute for Information Science (EXIN)


Certified in Integrated Resource Management

American Production and Inventory Control Society (APICS)


Engineer-in-Training Certification

State of Rhode Island

Output Software

Microsoft Excel

Industry Expertise

Logistics, GxP Compliance

Data & Analysis Software

Oracle ERP, SQL, Tableau, Salesforce


Mergers & Acquisitions (M&A), Capital Investment Appraisals, Accounting


Microsoft Power BI, Leadership, Technology Trends, Program Management, Strategy, Operations, Ethics, Organizational Design, Supply Chain, Product Development, Project Management, Digitization, Data Analytics, Business & Digital Transformation, Quality Assurance (QA), Enterprise Resource Planning (ERP), Agile, Deployment, Team Building, PMO, Digital Transformation, Business Process Re-engineering, Key Performance Indicators (KPIs), Digital Innovation, TOM, Company Strategy, Organizational Strategy & Design, Microsoft 365, SAP, Business, Finance, Communication Strategy, Innovation, Big Data, Analytics, Data Science, ETL, Machine Learning, Artificial Intelligence (AI), Python, Data Modeling, Database Design, Statistics, Probability Theory, Healthcare IT, Mechanical Engineering, Employee Upskilling, Change Management, Enterprise Business Architecture, Engineering, Business Cases, Cloud Computing, Design Thinking, Lean Six Sigma, Vendor Management, DevOps, Supply Chain Optimization, Consumer Packaged Goods (CPG), ServiceNow, Marketing, Economics, Corporate Legal, Sales, Marketing Analytics, Snowflake, Operational Excellence, Customer Experience, Data Centers, Manufacturing, Digital Factory, Information Technology, Organizational Transformation

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