
Serafin Gama Muñiz
Verified Expert in Marketing
Marketing Expert
Mexico City, Mexico
Toptal member since February 6, 2026
Serafin is a growth strategist and former founder who scaled his businesses to $20+ million MXN per year across seven marketplaces and three countries. He brings operator-level thinking to every engagement, diagnosing the real bottleneck before pulling any lever. Serafin's recent work includes CPL 28% below SaaS benchmarks for a US travel tech startup and generating $22 qualified leads for a US legal firm with $3,000 deal values.
Project Highlights
Certification Highlights
Expertise
- Customer Acquisition
- Digital Marketing
- Entrepreneurship
- Growth
- Meta Ads
- Shopify
- eCommerce Marketing
- eCommerce Strategy
Work Experience
Growth Strategy Consultant
Las Manos Libres
- Reframed a multi-channel DTC brand revenue decline from an assumed SEO problem into a full acquisition-and-conversion growth diagnosis across Shopify and Etsy.
- Rebuilt SEO titles, tags, and product descriptions across 100+ SKUs on two sales channels, following a data-driven copy framework tied to funnel-level findings.
- Directed cross-functional fixes spanning platform architecture, lifecycle email, and content strategy, translating raw analytics into a prioritized growth roadmap.
- Built and launched automated welcome and abandoned-cart email flows in Mailchimp, closing a lifecycle marketing gap in the client's retention strategy.
- Delivered a channel-level traffic audit isolating the specific acquisition channel driving the client's steepest year-over-year decline.
Growth Hacker and Strategist
Spark App Studio LLC dba TripPenguin
- Built full growth infrastructure from zero: defined North Star Metric, implemented GA4 and GTM tracking stack, and designed 3 segmented landing pages.
- Launched the 1st Google Ads acquisition experiment, achieved CPL 28% below the SaaS industry benchmark on the first optimization round.
- Identified 74% funnel drop-off in the signup quiz through behavioral analysis, designed and prioritized solutions using ICE methodology.
- Delivered an executive report with findings, industry benchmarks, and an experiment roadmap to the founder after the 3rd sprint.
Growth Strategist
Sprout
- Diagnosed the wrong market and positioning in a US legal firm running an unviable CPL against the Anglo audience.
- Repositioned an entire paid media strategy from Anglo to the Hispanic market without increasing the budget.
- Generated 127 qualified leads in 30 days, legal at $22 and tax at $15 against $3,000 deals.
- Optimized instant form structure testing length, question count, and SMS validation to maximize lead quality.
- Delivered 100x+ ROI potential on acquisition cost by changing market and positioning, with no budget increase.
Growth Consultant & Strategist
Experto Ecommerce
- Designed the full growth infrastructure of a travel tech SaaS startup, including a north star metric, tracking stack, and channel strategy.
- Repositioned a US legal firm to the Hispanic market, generating qualified leads at $22 against $3,000 deals without a budget increase.
- Rebuilt a launch strategy for workshop business, generating 110 leads at $14.67 MXN, sold out on day one.
- Crafted positioning and paid strategy for a therapist entering the US Hispanic market, generating 237 qualified leads at $5.50.
- Published Experto Ecommerce (2022), a book on eCommerce strategy and growth for founders building online businesses.
Growth Strategist
EcomGenius.AI
- Built and launched an AI-powered SaaS for eCommerce businesses, 100% bootstrapped with no external investment, from zero to a live product.
- Selected as a national finalist at Posible 2024, one of Mexico’s most competitive startup accelerators, including a three-day intensive and investor pitch.
- Secured second place nationally at Ecommerce Day Mexico 2024, competing against 40 startups at the World Trade Center Mexico City.
- Iterated through three business models—subscription, freemium, and ads-driven—building hands-on SaaS expertise in churn, pricing, and retention.
- Gained investor interest through an accelerator program and converted it into first paying customers via community access.
Founder
Chido One
- Built a premium DTC cannabis brand from zero in a heavily regulated industry with zero access to mainstream advertising.
- Designed a covert acquisition funnel, using ads with no product mention leading to ManyChat flows where sales closed.
- Built a branded app to capture anonymous marketplace buyers into an owned direct channel, converting them into recurring customers.
- Scaled to $350,000 MXN peak monthly revenue across three simultaneous marketplaces and an owned Shopify store.
- Expanded physical distribution to four cities with presence in top dispensaries nationwide, building a wholesale program for national awareness.
Co-Founder & CEO
INDIMU
- Built a multicategory eCommerce operation from zero during COVID-19, scaling to $20 million MXN peak annual revenue.
- Executed two data-driven pivots using Helium 10 and Jungle Scout, shifting from footwear to COVID-19 equipment to eight new categories.
- Operated seven simultaneous marketplaces: Amazon, MercadoLibre, Etsy, Walmart, Shein, Coppel, and Claro Shop.
- Scaled from under $100,000 MXN per month to $6 million MXN in a single month across Mexico, the United States, and Canada.
- Implemented a first-party data capture strategy, converting anonymous marketplace buyers into direct recurring customers.
Founder & CEO
Gama Shoes
- Built a DTC footwear brand from zero, validating on MercadoLibre, expanding to an SEO site, and migrating to Shopify for full data control.
- Scaled email marketing from under 10% to 30% of total revenue using Klaviyo, implementing automated flows, segmented campaigns, and A/B testing.
- Used cohort analysis to identify non-obvious purchase patterns, building bundles that significantly increased average order value.
- Grew to $5.6 million MXN peak annual revenue with more than 400 active SKUs across multiple channels, including exports to the United States.
- Migrated the retention stack from Mailchimp to Klaviyo, implementing SMS marketing and achieving three to four times cart recovery compared to email alone.
Market & Consumer Data Analyst
Nielsen
- Analyzed large-scale consumer and market datasets to identify trends and insights for major FMCG clients, including Bimbo, Kimberly-Clark, and Church & Dwight.
- Delivered data-driven recommendations to clients to support product strategy, portfolio decisions, and next-step planning.
- Translated complex quantitative data into clear, actionable insights for non-technical client stakeholders.
- Supported client teams by evaluating market performance, consumer behavior, and competitive dynamics.
- Built a strong analytical foundation that later informed strategic decision-making in growth and eCommerce roles.
- Prepared and presented data-driven insights and strategic recommendations to CEOs and senior executives during client review and planning sessions.
- Synthesized large volumes of quantitative data into executive-level narratives to support strategic alignment and decision-making.
- Evaluated product performance and consumer behavior to inform portfolio optimization and innovation opportunities.
- Supported cross-functional client discussions by providing analytical input aligned with commercial and product objectives.
- Ensured analytical rigor and consistency across multiple client engagements while managing competing priorities and timelines.
Project History
INDIMU – Multi-country eCommerce Growth and Scaling
- MX$20 Million — Annual Revenue Scaled
- 3 — Countries Market Expansion: Mexico, USA, Canada
- 10 — Product Categories with 500+ SKUs
- MX$6 Million — Peak Revenue in a Single Month
Started during COVID-19 with a single product category. As demand shifted rapidly, the business needed to pivot categories, expand to new marketplaces, and sustain profitability without losing operational control.
Executed two data-driven pivots using Helium 10 and Jungle Scout. Restructured acquisition funnels by category, launched eight new product verticals, and expanded to seven simultaneous marketplaces across three countries.
Scaled to MX$20M peak annual revenue operating simultaneously across seven marketplaces in three countries—Mexico, USA, and Canada—with 1,000+ active SKUs at peak.
Chido One – Growth & Go-to-market in a Highly Regulated Market
- MX$2.5 Million — Annual Revenue in a Highly Regulated Market
- Top 10 — Ranking Among Cannabis Marketplaces in Mexico
Chido One operated in a highly regulated and fragmented market with limited advertising options, platform restrictions, and constant operational friction. The challenge was to scale revenue while building brand trust, expanding distribution, and staying compliant across multiple marketplaces.
I designed and executed a growth strategy focused on marketplace expansion, performance-driven funnels, and brand positioning. I optimized product mix, pricing, and messaging while navigating platform constraints. I also built a scalable operating model to enter new marketplaces and physical dispensaries without relying on traditional paid acquisition.
We reached $2.5 million in annual revenue and ranked in the top 10 of cannabis marketplaces. We expanded into new marketplaces and dispensaries, strengthening distribution, brand credibility, and long-term growth in a complex regulatory environment.
Gama Shoes – DTC eCommerce Growth
- MX$4.8 Million — Annual Revenue
- MX$2.4 Million — Annual Paid Media Spend – 2x ROAS
- 400+ — Sneaker Models – Product Catalog Expansion
Gama Shoes faced the challenge of relaunching and scaling a direct-to-consumer (DTC) footwear brand while managing a rapidly growing product catalog. The business needed to balance paid acquisition efficiency, catalog complexity, and expansion into new product categories across Mexico and the US.
As the founder and growth lead, I designed and executed the full growth strategy, scaling paid media investment while maintaining a 2x return on ad spend (ROAS). I expanded the catalog to 400+ sneaker models, introduced new product categories such as apparel and sunglasses, and optimized funnel structure to support multi-market growth.
The brand scaled to MX$4.8 million in annual revenue, successfully managed MX$2.4 million in yearly ad spend, and expanded operations across Mexico and the US.
Growth Strategy & Funnel Architecture | AI Travel Tech
- -28% — Industry CPL Benchmark
- 74% — Funnel Drop-off Identified and Diagnosed
TripPenguin launched with no users, no tracking infrastructure, and no validated acquisition channel. The founder had a product but no visibility into how users were behaving, where they were dropping off, or which channel to bet on first. Every growth decision was being made blindly.
Defined North Star Metric and mapped the full customer journey. Implemented GA4 and GTM from scratch before spending on acquisition. Designed three segmented landing pages by audience profile. Launched the 3rd Google Ads experiment, analyzed results in real time, and identified the critical constraint: 74% funnel drop-off in the signup quiz. Built a prioritized ICE experiment backlog and delivered a full executive report with findings, benchmarks, and a 30-day roadmap.
CPL 28% below the SaaS industry benchmark on the 1st round. Identified 74% funnel drop-off as the primary growth constraint. The founder went from zero visibility to full growth infrastructure and a data-backed experiment roadmap.
AI Marketing Operator – Autonomous Social Media Agent Prototype
https://growth-agent-hq.lovable.app/- 1 Day — To Prototype an End-to-end AI Marketing Agent Workflow
- 12+ — Product Modules Designed and Prototyped
- 7 Phases — Defined Roadmap From Prototype to Production MVP
- 6+ — Safety and Human-in-the-loop Guardrails Modeled
Turn an ambiguous idea for an autonomous AI social media marketer into a clear, demo-ready product prototype. The challenge was to show mission intake, brand and audience context, content generation, approval flows, publishing simulation, community management, safety guardrails, and gradual autonomy while keeping the concept realistic enough to inform a future MVP.
I designed and built a Lovable-first SaaS prototype around an AI marketing operator workflow: training, strategy, mission intake, execution, approvals, publishing simulation, community support, analytics, and autonomy controls. The prototype includes an agent command center, agent training center, safety layer, approval queue, publishing simulator, community assistant, performance insights, and integration roadmap. It demonstrates how the concept can be validated quickly before adding back-end persistence, LLM APIs, social media integrations, scheduling, and production hardening.
Built a demo-ready AI product prototype in one day, translating a vague concept into 12+ modules, a mission-based agent flow, training layer, safety guardrails, approval workflows, publishing simulation, and a clear roadmap to MVP.
Zenprende — From Zero to AI-powered Wellness Business
https://zenprende-pausa-clean.vercel.app/zenprende-appZenprende needed to move from an idea into a real business: validate demand, avoid the generic meditation-app category, build an AI-assisted wellness experience, create a premium brand, launch funnels and analytics, grow a community, run live workshops, and design a monetization path.
I built Zenprende end-to-end: positioning, brand system, landing pages, AI-assisted webapp, guided reflection flows, emotional regulation tools, GA4 tracking, WhatsApp funnels, content strategy, live online workshops, and a paid challenge offer. The result was a complete AI-powered wellness ecosystem designed to validate, engage, convert, and monetize—not just a standalone app.
Launched a real AI wellness business from zero: validated the idea, built the webapp and funnel, connected analytics, grew a community, ran live workshops, and created a paid offer—proving I can turn strategy into a monetizable product.
Education
Bachelor's Degree in Marketing
ITESM-CEM - Mexico City, Mexico
Certifications
Growth Hacking with Digital Marketing
Udemy
Email Marketing Specialist
Digital Marketing Institute
Customer Acquisition Specialist
DigitalMarketer
eCommerce Marketing Specialist
DigitalMarketer
Skills
Core
Marketing, Digital Marketing, Market Research & Analysis, Funnel Optimization, Conversion Rate Optimization (CRO), AI Marketing, Branding, eCommerce Platforms, Funnel Marketing, Email Marketing, Email Marketing Automation, Social Media Marketing (SMM), Social Media Strategy, Google Tag Manager, Marketing Analytics, Paid Advertising, Social Media Content, Social Media Management, Landing Pages, Product Marketing, Growth Hacking, Marketing Strategy, Ad Campaigns, A/B Testing, Audience Targeting, Performance Marketing, Lead Generation, Content Creation, Influencer Marketing, Search Engine Optimization (SEO), Go-to-market (GTM) Strategy, Marketing Automation, Digital Marketing Strategy, Google Paid Ads, Media Buying, Facebook Ads, Google Advertising, Content Strategy, Keyword Research, SEO Content, Social Media Advertising, Funnel Analysis, Brand Strategy, Campaign Management, Mobile Marketing, Organic Social Media, B2C Marketing, Email Campaigns, Brand Marketing, Marketing Research & Analysis, Marketing Operations, Cold Emailing, Growth Model, Sales & Marketing, SEO Backlinking, Google Ads, Video Ads, Pinterest, LinkedIn Marketing, TikTok Ads, Pay-per-Click (PPC), Google SEO, Chief Marketing Officer (CMO), TikTok Marketing, Content Marketing, On-page SEO, App Store Optimization (ASO), SMS Marketing, Copywriting
Platforms & Tools
Google Analytics 4 (GA4), Klaviyo, Mailchimp, Instagram Ads, Amazon Advertising, Claude, Google Analytics, YouTube Shorts, Amazon FBA, Amazon SEO, TikTok, Google Business Profile, Mixpanel, Amplitude
Business Models
Business to Business eCommerce (eB2B), B2C, Business to Consumer (B2C), B2B, SaaS
Other
Shopify, Meta Ads, AI Tools, WordPress, Business, Entrepreneurship, Strategy, eCommerce, Growth Strategy, Sales Funnel, Paid Media, Data Analytics, Consumer Insights, strategic recommendations, Product Strategy, eCommerce Growth, Analytics, eCommerce Strategy, Marketplaces, eCommerce Marketing, Catalogs, eCommerce SEO, Mobile eCommerce, eCommerce Platforms & Operations, Growth, Customer Acquisition, Email Content, Email Marketing Strategy, Customer Retention, Shopify Marketing, Shopify SEO, Event Tracking, Growth Marketing, Product Analytics, Ad Optimization, Campaign Optimization, AI Social Media Content Creation, Project Management, eCommerce Consulting, AI Automation, Facebook Pixel, Drip Campaigns, Data Analytics (Marketing), Landing Page Optimization, User Engagement, CPA, Market Research, Business Analysis, Customer Journey, Data Analysis, Executive Presentations, Business Strategy, Direct to Consumer (D2C), Google Local Services Ads, Amazon Seller Central, Inventory Management, Performance Analysis, Reporting & Dashboards, Retail & Wholesale, Website Optimization, Product Launch, Early-stage Startups, Paid social, Amazon, Instagram, ChatGPT, Customer Lifetime Value (CLV), Website Audits, Partnerships, Go-to-market Execution, Amazon Sponsored Ads, Amazon Listings, AI Content Creation, Video Sales Letters, Competitive Analysis, Web Content, Business Analysis, Social Media Management, Growth Marketing, Marketing, Artificial Intelligence (AI), AI Integration, Business Development, Revenue Growth, Demand Generation, Performance Metrics, Go-to-market Plans, Market Segmentation, Email Delivery, Startup Marketing, eCommerce Analysis, Paid Acquisition, Generative Engine Optimization (GEO), Fashion, Marketing Consulting, Email Design, Email Template Design, Marketing Metrics, Hotjar, client consulting, Business Intelligence (BI), eCommerce Design, eCommerce Development, Video Editing, YouTube, YouTube Editing, Video & Audio Processing, Brand / Traditional Advertising, Mobile User Acquisition, Coaching, Startups, Liquid, Shopify Customizations, Pinterest Ads, User-generated Content (UGC), Lifecycle Marketing, SEO with AI, Zapier, Graphic Design, AI Adoption, Catalog management, Localization Marketing, B2B Marketing, HeyGen, Brand Voice, Vibe Coding, Content Creation, Prototyping, Community Management, Content Management, Influencers, Geofencing & Geotargeting, Fractional CMO, Competitor Analysis & Profiling, Consumer Packaged Goods (CPG), Marketing Attribution, App Growth, Cosmetics, Fashion & Beauty, Customer Relationship Management (CRM), Answer Engine Optimization (AEO), Vibe Coding, Visual Design, Apps, ManyChat, Design, Cohort Analysis, Travel, Booking, Microsoft Clarity, Landing Page Design, Codex, Claude Code, AI Agents, Lovable, User Requirements, Prototyping, AI Agents, Product Growth, Loyalty Programs, Growth Analysis, Sales Growth, Mobile Apps, Etsy SEO, Shopify CRO, Ecommerce Analytics, Email Copywriting, SEO Copywriting
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