Jose is available for hire
Hire JoseJose Duran
Verified Expert in Product Management
Product Manager
Location
Toronto, ON, Canada
Toptal Member Since
November 7, 2022
Jose is a goal-oriented program manager, business analyst, and IT leader with distinguished experience in various enterprise-level industries and proven leadership abilities. He has over 15 years of project management background and is well-versed in large-scale IT and SAP enterprise system implementation, digital transformation, and global product management. Jose is also a talented motivator with a decisive, hardworking, and resourceful approach.
Expertise
Work Experience
Senior Project Manager
2020 - 2022
Scotiabank
- Developed change management programs for the employee well-being team to drive faster adoption and greater proficiency in the changes that impact employees.
- Led product requirements gathering and project scoping holistically across multiple business functions, optimizing per the schedule and budget constraints.
- Monitored progress and provided project lifecycle analysis, resource management, detailed timing and schedules, budget input, and production issue feedback to the team, adjusting as needed.
- Managed on-premise payroll delivery and execution to the cloud through best-in-class project methodologies that achieved KPIs, business results, and client satisfaction.
- Ensured that the project team appropriately applied the SDLC process and Agile methodologies, including the entry and exit criteria approved by stakeholders.
- Drove conversations with companies to assess business data requirements, focusing on reporting, data conversion, and data archiving needs.
Senior Project Manager
2019 - 2020
Enercare
- Managed the financial and accounting system's digital transformation, facilitating business growth.
- Led multiple project teams concurrently to support business transformation and technology optimization.
- Oversaw the development, QA, and product infrastructure and handled server and network management, desktop support, capacity planning, and procurement to adhere to company policies and ISO standards.
- Automated the account payable process by standardizing invoices from multiple vendors to integrate via data interface to the financial system.
- Assisted with planning and led project teams through all activities related to enterprise architecture.
- Worked with development teams and business users from on and offshore teams to define and document timelines, cost estimation, and resource requirements.
Senior Project Manager
2017 - 2019
Scotiabank
- Directed the large-scale implementation of HR systems and SAP SuccessFactors Employee Central solutions to meet business needs and provide exceptional business value.
- Drove the migration and onboarding of Tangerine bank employees into the Scotiabank HR systems, including complete data synchronization to support payroll processing.
- Led product requirements gathering and project scoping holistically across multiple business functions and locations, optimizing per the schedule and budget constraints.
- Created the business case, the project charter, plan, and schedule, change management strategy, resource plans, and risk analysis.
- Engaged in preparing the requests for proposal (RFP), quote (RFQ), and information (RFI) to complete contract negotiations, vendor selection, and procurement.
- Performed risk identification and mitigation activities, escalating unresolved issues to the CIO or steering committee where appropriate to secure their timely decisions and support.
IT Consultant
2016 - 2017
Toronto Transit Commission
- Monitored over 1,000 project activities and verified that the 90 team members adhere to the project's budget, business standards, and regulations.
- Tracked costs and expenses to identify failure points against the original budget and presented financial report analyses to the senior management team.
- Ensured 100% compliance with project management and internal audit teams by consistently applying processes, discipline, and controls.
- Supervised and leveraged third-party service providers to complete project deliverables within budget and on time.
Project Manager and Business Analyst
2011 - 2016
Aecon
- Developed and managed the project plan and schedule to migrate existing reports from SAP BusinessObjects to SAP HANA.
- Acted as the program's central point of communication for core team members, management, business partners, and other stakeholders.
- Created the project schedule to deploy new functionalities in the forecasting tool and integrate between SAP Commercial Project Management and SAP Project System solutions.
- Coordinated user acceptance testing and the cutover to production.
- Managed the roll-out of prioritized ERP initiatives and projects to end users, training and providing ongoing support to users on ERP applications.
- Built, controlled, and maintained the detailed project plan and schedule in the ERP conversion to SAP ECC 6 for finance, sales and distribution, supply chain and human capital management, and business warehouse or intelligence.
- Implemented MS Lync (now Microsoft Teams) to deploy voice, messaging, and collaboration services to more than 3,000 end users.
- Migrated call center operations from traditional public switched telephone network infrastructure to IP phone over MS Lync.
- Worked with business and technology groups for interactive voice response transformation, call routing and handling, reporting and monitoring, and handling calls transferred or escalated back from the outsource partner to sites.
- Led the strategy analysis and definition and documented the road map, evaluated pros and cons based on functionality, cost, and supportability, and recommended a path forward, including an implementation timeline.
IT Manager
2000 - 2010
CANTV
- Directed day-to-day operations, serving 240,000 customers in the IT industry.
- Led, trained, and counseled multidisciplinary teams of systems engineers and technicians.
- Analyzed processes' effectiveness to improve customer satisfaction.
- Organized and improved company resources by developing a third-party business model and introducing interim customer communications using CRM.
- Implemented and delivered complex technical solutions and project assignments on time for multiple initiatives, from initial planning to project rollouts.
- Supervised processes and managed personnel to provide solutions and products, ensuring deadlines, quality expectations, and returns to the company.
- Analyzed customers' technical requirements to design and implement projects and push new revenues.
Project History
Global Employee Benefit Modernization
Implemented a banking industry's large-scale HR and payroll system into SAP solutions.
I designed and delivered the SAP SuccessFactors employee benefits solution to 55,000 employees globally, ensuring employee data transfer to the internal system—such as payroll and interfaces to partners and administrators—remains intact. I also migrated data from legacy and customized systems to a centralized solution linked to the master employee data, providing users and administrators with an easy-to-use and modern interface.
SAP Qualtrics Implementation
Procured the tool to deliver enterprise surveys to over 85,000 employees globally and provide HR with reporting capabilities to identify specific drivers of attraction, culture, engagement, and retention.
I implemented a new application that provided business intelligence capability, automating reporting processes to collect and report employee and customer experiences. I also participated in RFP, RFQ, and RFI preparations to complete contract negotiations, vendor selection, and procurement, unifying multiple engagement programs in a single product.
ERP System Implementation
Migrated all business processes in finance, sales and distribution, supply management, hr and payroll, and reporting to adopt a new integrated enterprise resource planning solution over SAP.
I developed, controlled, and maintained the detailed project plan and schedule in the ERP conversion to SAP ECC 6. I also managed the roll-out of prioritized ERP initiatives and projects to end users, training users on ERP applications and providing ongoing support.
SAP SuccessFactors Employee Central
Delivered exceptional business value by directing the large-scale HR systems and SAP SuccessFactors Employee Central solutions implementation to meet business needs.
I worked directly with the product manager, product owners, and business owners to implement SAP Employee Central. I helped with execution alignment and business strategy to retrofit the learning management system, continue the rewards programs, automate performance and goals, and create employee succession planning and programs.
Education
2003 - 2005
Master's Degree in Business Administration
Universidad Simon Bolivar - Sartenejas, Miranda, Venezuela
1994 - 2000
Bachelor's Degree in Engineering
Universidad Central de Venezuela - Caracas, Venezuela
Certifications
MARCH 2023 - PRESENT
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute
SEPTEMBER 2013 - PRESENT
Project Management Professional (PMP)
Project Management Institute (PMI)
AUGUST 2012 - PRESENT
ITIL Certification
Axelos
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