Amy Thomas
Verified Expert in Project Management
Project Manager
Minneapolis, MN, United States
Toptal member since August 10, 2023
Amy is an accomplished technical project manager with 10+ years of experience at renowned companies such as Adobe, Cisco, Walgreens, Ingersoll Rand, and Logitech. Her extensive expertise in Agile methodologies, cross-functional team leadership, and strategic planning empowers her to consistently deliver innovative solutions that exceed expectations. Certified in PMP and CSM and an MBA holder, Amy brings a successful proven track record, a customer-focused mindset, and a deep passion for tech.
Project Highlights
Expertise
- Agile
- Leadership
- PERT Analysis and Charting
- Process Improvement
- Project Management
- Project Planning
- Project Reporting
- Scrum
Work Experience
Project Manager
Ricoh and PNC Bank
- Led an on-prem to SharePoint Online migration for PNC via Ricoh, spanning 120+ SharePoint sites with varied Nintex Forms/Workflows complexity.
- Managed a 21-person development team across parallel workstreams, aligning scope, capacity, and milestones to meet cutover windows.
- Served as primary liaison between Ricoh, Nintex, and PNC, translating technical constraints into decisions, timelines, and stakeholder-ready updates.
- Coordinated requirements, scheduling, and approvals with 50+ PNC stakeholders, balancing availability and dependencies across teams.
- Tracked deliverables with date-stamped receipt logs, enabling objective root-cause analysis for delays and responsibility attribution.
- Maintained RAID logs, change requests, and change orders, documenting scope/timeline impacts and driving mitigation to closure.
- Produced weekly status reports and executive summaries for Ricoh leadership, forecasting risks, blockers, and delivery confidence.
- Maintained dual project controls in Ricoh tooling and within the PNC network, including onboarding requirements and reusable plans/templates.
- De-escalated high-friction client demands across 50+ stakeholders by documenting decisions, setting expectations, and keeping delivery on track.
Senior IT Program Manager
Deckers - IT
- Led enterprise automation initiatives to streamline accounts payable (AP) and accounts receivable (AR) processes, ensuring seamless Oracle integration while optimizing financial workflows and resource allocation.
- Took over a project delayed by over a year, identified bottlenecks, realigned priorities, and streamlined execution to successfully deliver within a few months, meeting stakeholder expectations and business objectives.
- Led the overhaul of the product lifecycle system, creating a schedule and cross-team plan to keep work moving while final vendor decisions were made, ensuring alignment, continuity, and progress across departments.
Senior Technical Program Manager
Pluralsight
- Organized and facilitated workshops to map dependencies across functional teams, resulting in effective risk mitigation and increased collaboration.
- Implemented an Agile-based program management strategy, plans, and processes for technical reorganization, focused on change control, risk management, and communication.
- Developed dashboard metrics for leaders to assess risk, identify trends, and track progress efficiently.
Director of Program Management
Borboleta Beauty
- Implemented the 1st program management office (PMO) and defined project management processes across the organization, including those related to change management, risk management, resource management, and communication planning.
- Increased quarter-over-quarter project completion rate by 221%, with 97% of projects completed on time with PMO implementation.
- Created and led quarterly project planning workshops with the executive leadership team to plan department projects and prioritize according to the organization's strategic goals.
Program Manager
Adobe
- Led the integration of three acquired sites into Adobe’s platform, overseeing strategy, experience, design, and engineering to ensure a seamless transition.
- Managed the execution of global marketing initiatives on Adobe.com, ensuring alignment with business objectives and brand standards.
- Developed and executed launch day checklists, quality control procedures, and bug management processes to guarantee smooth and successful site integrations.
Manager | Experience Platforms Project Management
Merkle
- Partnered closely with Adobe, Accenture, and Microsoft teams to set up, integrate, and provision the Adobe Marketing Cloud for Walgreens.
- Led eight cross-functional and technical teams in the planning and execution of four cross-channel campaign use cases to enhance and streamline Walgreen's ability to serve customers' relevant, consistent messaging across all channels of engagement.
- Managed the design and build of a design system in Adobe Experience Manager (AEM) for Ingersoll Rand that provides structure and guidelines for implementation, allowing flexibility for brand differentiation.
Marketing Program Manager
Instructure
- Built and maintained a web development roadmap to drive planning efforts and determine the delivery timing of features, content, and efficiencies.
- Directed global marketing projects and teams to evaluate processes, identify and execute initiatives to increase efficiency, and optimize marketing campaigns.
- Employed Agile methodology, utilizing a Scrum framework to address complex technical projects with functional solutions.
Project Manager
MRM
- Developed pricing SOWs that clients buy while protecting the organization and team and then profitably managed the project to on-time, on-budget, and on-strategy delivery.
- Managed the end-to-end execution of creative and technical projects involving integrated campaigns, CMS websites, video production, brand strategy, interactive web experiences, and digital campaigns. Oversaw budgets ranging from $3,000 – $750,000.
- Led B2B sales enablement and thought leadership campaigns through strategic messaging, content marketing, and media plans in collaboration with cross-functional teams, including strategy, analytics, UX, design, studio production, and development.
Marketing Operations Manager
Jaybird (a subsidiary of Logitech)
- Implemented the 1st marketing budget with great success, enabling proper ROI analysis, cash flow scheduling, and marketing expense tracking.
- Managed and executed a project management system within the marketing department that reduced late deliverables by nearly 90%, consolidated project communication, and allowed for complex task scheduling and tracking.
- Led a very talented team of individuals that grew our social media presence by more than 1,000%, launched four new products into the market, and exponentially increased general brand awareness.
Project History
PNC Bank Sharepoint Migration from Onprem to Cloud
- 79 — Migrated 79 SharePoint sites and Nintex assets to SharePoint Online.
- 21 — Led a 21-person development team across parallel migration workstreams.
- 50+ — Coordinated schedules, requirements, and approvals with 50+ stakeholders.
- Weekly — Delivered weekly status and executive reporting with risks and forecasts.
PNC needed to retire on-prem SharePoint and move to SharePoint Online across 120+ sites with varied Nintex Forms/Workflows, inconsistent standards, and uneven documentation. Strict network/access rules required dual tracking in Ricoh and PNC systems, with weekend cutovers and security updates. Sequenced validation involving 50+ stakeholders led to frequent dependency delays and scope churn.
Inventoried 120+ SharePoint sites and Nintex assets, then aligned Ricoh, Nintex, and PNC on scope, risks, and constraints (network access, weekend cutovers, security updates). Built a sequenced master schedule with validation windows and governance (RAID, decision log, change control). Led a 21-person dev team, coordinated PNC onboarding, and executed a repeatable cadence: readiness/cutover/validate/close. Tracked date-stamped inputs and delivered weekly/executive reporting to reduce churn.
Before: 120+ fragmented on-prem SharePoint sites with uneven Nintex assets and weekend cutovers. After: led a 21-person team, aligned 50+ stakeholders, and delivered a controlled SharePoint Online migration with clear accountability.
Walgreens Digital Transformation Campaign
Managed Walgreens' marketing digital transformation program, aiming to obtain incrementally over $50 million for the fiscal year of 2021.
In collaboration with Adobe, Accenture, and Microsoft, I orchestrated the setup, integration, and provisioning of the Adobe Marketing Cloud for Walgreens. Leading eight cross-functional and technical teams, I successfully planned and executed four cross-channel campaign use cases. This initiative aimed to enhance and streamline Walgreens’ ability to deliver consistent and relevant messaging to customers across all engagement channels. The project underscores the importance of effective leadership and strategic alignment in managing complex technical integrations.
Ingersoll Rand | Thermo King Design System
https://www.thermoking.comDesigned, built, and launched thermoking.com utilizing a new design system that simplified site management and technical support.
I managed a cross-functional team of approximately 15 professionals, encompassing UX and UI designers, business analysts, quality assurance specialists, account managers, and developers. This responsibility extended to overseeing client relations, communications, strategic planning, and budgeting.
Leveraging the Scrum framework, we conceptualized and constructed a comprehensive design system tailored for Ingersoll Rand. Thermo King was selected as the test brand for this initiative, enabling us to create a streamlined approach to site management and support while simultaneously offering straightforward brand differentiation capabilities.
Historic Murray First Foundation
https://historicmurrayfirst.org/Initiated and managed a new CMS website and project management tools, facilitating growth and expansion for a nonprofit organization.
As a volunteer with a local preservation nonprofit organization, I took on the leadership role in designing and building their new website, which I continue to manage. I also oversaw the entire technical environment, including hosting and email systems. Utilizing my expertise in project management, I developed an automated task and project management ecosystem. This innovative approach has streamlined the foundation’s ability to execute events and campaigns, including lecture series, walking tours, and the creation of a local historic district, enhancing both efficiency and outreach.
Education
Master of Business Administration (MBA) in Project Management
The University of Utah - Salt Lake City, UT, USA
Bachelor's Degree in Digital Media
Utah Valley University - Orem, UT, USA
Associate Degree in Information Technology
Community College of the Air Force - Hill AFB, UT, USA
Certifications
Certified Scrum Master
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)
Skills
Tools
Jira, Asana, Confluence, Zoom, Project Management & Work Tracking Tools, Spreadsheets, Google Sheets, Slack, Supervisor, Adobe Experience Manager (AEM), Canva, Adobe
Paradigms
Scrum, Agile, Kanban, Agile Project Management, Waterfall Development, Change Management, Organizational Change Management (OCM), Management, User Acceptance Testing (UAT)
Platforms
WordPress, Zoho CRM, Monday.com, Linux, Drupal, Adobe Marketing Cloud, Adobe Experience Cloud, Amazon Web Services (AWS), Shopify
Industry Expertise
Banking & Finance, Retail & Wholesale
Other
Smartsheet, Project Management, Business Planning, Risk Management, Stakeholder Management, Process Improvement, Web Project Management, Scope of Work (SOW), Project Design, Project Design & Management, Scrum Master, Project Management Professional (PMP), Project Tracking, Technical Project Management, Program Management, Agile Program Management, Technical Program Management, Detail-oriented, Documentation, Process Documentation, Software Project Management, Workflow, Project Coordination, Project Reporting, Project Leadership, PERT Analysis and Charting, Digital Project Management, PMO, Budget Management, Project Discovery, Roadmaps, Business Process Optimization, Data Migration, Project Scoping, Estimations, Project Budget Management, Web, Sprint Ceremonies, Backlog Management, Waterfall, Website Management, RAID, Web Platforms, Business, Leadership, Negotiation, Marketing, Planning, Scrumban, Project Management Office (PMO), Cross-functional Team Leadership, Client Relations, Training, Work Breakdown Structure, Operations, Team Leadership, Events, Team Building, Global Team Management, Communication, Event Planning, Cross-functional Collaboration, Coaching, Leadership & Coaching, Mentorship & Coaching, Process Automation, Automation, Complex Program Management, Marketing Operations, Web Development, Website Design, Vendor Selection, Consulting, Finance, Content Management Systems (CMS), Migration, APIs, Website Migration, Economics, HTML5, CSS, JavaScript, 3D Animation, Web Design, Video Ads, Usability, Video Editing, Storyboarding, IT Networking, User Management, Network Administration, Project Planning, Workshops, Strategic Planning, Resource Management, Integration, International Data Privacy Regulations, Budgeting, Digital Marketing Strategy, Statement of Work, Reporting, Cross-cultural Management, Channel Management, Waterfall Methodology, Financials, Press Releases, Social Media, Web API, Strategy, Ad Campaigns, Minimum Viable Product (MVP), PMO Development, Digital Transformation, Digital Transformation Program Management, Channel Sales, PERT Chart, eCommerce, Cloud Migration, System Migration, Presentations, Project Portfolio Management Platforms
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