Ayman Dayekh

The UMS is an enterprise web app currently used by more than 35,000 users inside and outside Lebanon. The system automates the university's internal workflow procedures and the interactions between students, instructors, and admin.

Prospective Students:
• Application
• Entrance exams and results
• Applicant acceptance process

Academics Management:
• Student academic records
• Course offerings and scheduling
• Management of classes, grading system, semester, attendance, graduation, and instructors
• Student evaluation

Tuition Fees and Payroll:
• Faculty and staff payroll
• Tuition fees and financial aid
• Bank integration

System Management:
• Management of users, roles, and permissions
• System settings and parameters

User Services:
• Student panel
• Instructor panel
• Academic advising
• Administration panel
• Forms and petitions
• Advanced reporting and statistics
• Online support system

HR Management System:
• Management of vacancies and applicants
• Employee contracts

Other Features and Components:
• Online library
• Blockage system
• Petition system

Instructors:
• Class rosters
• Grading system
• Attendance

Student Portion:
• Online registration system
• Tuition management
• Grades
• Attendance
• Petitions

The project included digitizing 400 manual forms across 15 different main quality procedures. Weaved together across all school administrative and academic departments, these processes were re-engineered to suite digitization and automation of different workflow procedures.

The project allowed the school to extract the required performance indicators, PIs, and key performance indicators KPIs in real time through an administrative dashboard. The project team consisted of eight people and was done in less than two years.

The high-level deliverables were the physical and civil requirements, power, precision cooling, electrical setup, control room, structured cabling, FM200, access control, raised floor, lighting, and others.

Provided top management with carefully crafted reports and analytics to monitor performance and progress through a variety of metrics which also allowed accurate forecasts.

Achieved higher efficiency through integration with G-Suite (Email / Calendar / Contacts).

The CRM was used by 15 users among different departments. The sales department managed their sales pipeline through customers, leads, and opportunities. The support department managed all support requests. The project management department, through a special customization, managed different task assignments and projects.

The system was hosted locally with online access.

The project is a white label solution consisting of a mobile app supporting Android and iOS, and a back end running on Microsoft IIS server, hosted internally to handle all management operations.

The SMP application exchanges encrypted messages with the below features:

App to app voice calls
Send a photo: camera or gallery
Send a voice note: directly on the chat screen
Send a video: similar to uploading big files
Self destruct message
OTF message (on the fly: messages disappear when you close the window)
PPM: panic pin mode, used when a user sends a distress signal to management
Evacuation mode: by entering the evacuation pin, the app will immediately wipe all its data
Geofencing: restrict access to the app and its services inside a specific area
Sector 7 mode: users are given the ability to access other contacts based on their user setup configuration.

• Documented and enhanced the fund process workflow and defined the different stages and roles.
• Set up the process on ClickUp, created the templates, and mapped the roles with tasks and responsibilities.
• Prepared and led relevant training workshops.

Successfully designed and managed the development of a user-friendly and efficient digital service that met the requirements of different stakeholders. I rolled out the service globally and supported local marketing teams to drive awareness and adoption of the new service. I continued to monitor and improve the service based on user feedback to ensure ongoing success and customer satisfaction.