Publication
Implementing a Project Management Office: 4 Steps to Success
https://www.toptal.com/project-managers/program-manager/what-is-pmo-implementation-strategy
Ayman is available for hire
Hire AymanAyman Dayekh
Verified Expert in Project Management
Project Manager
Muscat, Muscat Governorate, Oman
Toptal member since July 20, 2020
Bio
Ayman has 20+ years of experience in government, real estate, education, healthcare, agriculture, and banking. He has held positions such as head of PMO, CTO, management consultant, and IT project manager. The unique combination of Ayman's academic education, professional certifications, skill set, expertise that spans all functional areas, and, most importantly, his mindset and passion for improvement make him efficient and committed to delivering value.
Project Highlights
QMS Automation Project
Oversaw the entire project, including the design, development, implementation, analysis, testing, documentation, and training for a new web-based, user‐friendly QMS automation system.
Real Estate Workflow and Project Management
Documented and enhanced the fund process workflow and defined the different stages and roles within three months, achieving more accuracy and faster processing times.
Process Design for Digital Service
The project involved an end-to-end process design and setup of a digital service for the global users of a multinational pharmaceutical company.
Education Highlights
Doctorate of Business Administration (DBA)
Université Côte d'Azur
Certification Highlights
Process Improvement
Harvard University - ManageMentor
International Project Management Officer — Expert
AIPMO | Association of International Project Management Officers
Project Management Professional
PMI | Project Management Institute
Expertise
- Agile Project Management
- Business Analysis
- Business Process Improvement (BPI)
- Business Process Management (BPM)
- Business Process Re-engineering
- Product Management
- Product Owner
- Project Management
Work Experience
Business Management Consultant
2024 - 2025
Veridos
- Built and implemented an end-to-end organizational structure and reporting model, clarifying decision rights, accountability, and cross-department interfaces.
- Developed standardized job descriptions for all key roles, reducing role ambiguity and enabling structured hiring, onboarding, and performance evaluation.
- Mapped and redesigned core operational workflows and produced documented SOPs, KPIs, and reporting dashboards to measure execution quality and targets.
- Established an integrated project management and operations management framework with formal communication protocols, improving coordination, resource allocation, and issue escalation.
- Designed and rolled out a performance management system with role-specific indicators, review templates, and development plans, aligned to organizational objectives and employee growth.
Project Director
2024 - 2024
Kuwait Finance House
- Led the end-to-end implementation of an AI-powered chatbot for the risk department, enabling analysts to query a large-scale data warehouse using natural language and receive real-time insights without requiring SQL or technical intermediaries.
- Integrated the AI chatbot with Power BI to deliver automated data visualization directly from conversational queries, reducing the time between a business question and a visual, decision-ready output for risk professionals.
- Managed a recommendation engine within the chatbot that surfaces predictive analytics and historically-grounded risk signals, enabling the risk department to shift from reactive reporting to proactive, data-driven decision-making.
Digital Transformation Consultant
2024 - 2024
X-Press Feeders
- Led the end-to-end mapping of as-is and to-be processes for a major container shipping company undergoing a company-wide digital transformation project.
- Collaborated closely with the CEO's office and impacted teams to ensure alignment with strategic objectives and operational needs.
- Planned the transition from legacy to new digital systems through a meticulous roadmap involving analysis, risk mitigation, training, and stakeholder alignment, ensuring minimal disruption and maximum efficiency gains across global operations.
Project Management Consultant
2023 - 2023
JT International S.A. - Phillipines Inc
- Streamlined 34 key business processes through meticulous documentation, standardization, and enhancement of multiple departments, including Sales, Marketing, Finance, Inventory, Warehousing, Logistics and Delivery, and Back Office Management.
- Orchestrated the collaboration of multiple departments, ensuring seamless communication and cooperation throughout the project. This coordination was crucial in achieving our goal and meeting the deadline.
- Completed the business process management project within the specified timeframe and without exceeding the allocated budget. This accomplishment highlights my project management skills in delivering results while maintaining fiscal responsibility.
- Conducted tailored project management training and assessments for a team of 16 individuals at the headquarters, significantly improving the team's project management skills.
Process Improvement Consultant
2022 - 2023
Haystack Ventures Management LLC
- Audited current pain points and local issues to provide an actionable plan for resolving what tools, processes, or measures should be taken.
- Defined and established communication processes and touchpoints to keep the team and stakeholders updated.
- Leveraged existing project tools and provided recommendations on utilizing professional project tools/assets where applicable.
Senior Digital Product Manager
2021 - 2021
Yara
- Collaborated with the value creation team, kicked off two projects across multiple departments, and pushed the requirements into development within the 1st quarter.
- Created strong partnerships with Research and Development and drove cross-functional initiatives to link activities and projects, achieving breakthrough improvements in quality and collaboration.
- Defined the digital product roadmap for the year 2022, containing a set of nine potential initiatives that provide value to Yara's clients.
Head of PMO
2014 - 2021
MINDIT
- Directed the execution of a project to expand an eLTE network radio coverage. The project consisted of 28 new eLTE sites and 39 microwave links to provide the required transmission connections between new and existing wireless sites.
- Managed the design and creation of a data center of 320 square meters. The high-level deliverables were physical and civil requirements, power and cooling, control room, fire suppression, physical security, and raised floor.
- Defined the standards for project management within MindIT. This included implementing and sharing tools and techniques, best practices, and applications of project procedures to standardize methodologies and realize economies.
Senior Business Analyst
2012 - 2015
Qualizone
- Managed the development team to deliver the first version of a university management system from scratch in less than four months. The system was up and running and students, faculty, and staff started using it.
- Managed development teams for two projects: a QMS automation platform, for two years, and a school information system, for six months.
- Managed the gathering and eliciting requirements directly, re-engineered business processes, wrote SRS, user stories, and tested scenarios.
- Analyzed clients’ business needs and worked with developers to design and develop effective, simple, and creative automation solutions.
University Instructor
2007 - 2015
Lebanese International University
- Pioneered LIU’s first online course, taught entirely online. This was a personal initiative involving technical requirements, set up, instructional design, and supervision.
- Provided multiple training sessions for different schools about the use of educational technology and alternative delivery methods.
- Applied up-to-date educational methods and strategies, including learner-centered instruction, assessment, evaluation, and collaborative techniques and strategies that address closing the gap in student access and achievement across several courses.
Chief Technology Officer
2006 - 2014
Lebanese International University
- Established the university's IT department that led all aspects of technology development, playing an integral role in its strategic direction, development, and future growth.
- Managed the development lifecycle of the UMS v2 after acquiring the source code from the development company. The system is currently used by more than 30,000 users (different personas) inside and outside Lebanon.
- Directed and managed the execution of the infrastructure centralization project of LIU's main applications and services across nine branches inside Lebanon.
ICT Consultant
2010 - 2012
Al Kawthar Secondary School
- Identified the requirements of different ICT projects required by the school, including but not limited to instructional technology, network infrastructure, and information systems.
- Prepared the objectives, scope, and sequence for a computer and technology course aimed at 1st to 12th grade. My work was adopted in 14 schools.
- Managed and watched the execution of different projects implemented in the school during my hiring period.
Project Manager | Business Analyst
2004 - 2006
Internet Traders International
- Managed a web development team composed of eight people and contributed to projects by handling the scheduling, budgeting, business analysis, change management, and monitoring.
- Masterminded and spearheaded the company's highest-paid project after one year of employment.
- Managed the design and implementation of networks for two clients, which included LAN, domain controller, ISA Server, firewalls, IDS, and inter-branch connectivity.
Project History
Online University Management System
Served as a product owner for the development lifecycle—eliciting the requirements and workflow procedures to create a customized university management system along with reengineering multiple processes accepted by the university council.
The UMS is an enterprise web app currently used by more than 35,000 users inside and outside Lebanon. The system automates the university’s internal workflow procedures and the interactions between students, instructors, and admin.
Prospective Students:
• Application
• Entrance exams and results
• Applicant acceptance process
Academics Management:
• Student academic records
• Course offerings and scheduling
• Management of classes, grading system, semester, attendance, graduation, and instructors
• Student evaluation
Tuition Fees and Payroll:
• Faculty and staff payroll
• Tuition fees and financial aid
• Bank integration
System Management:
• Management of users, roles, and permissions
• System settings and parameters
User Services:
• Student panel
• Instructor panel
• Academic advising
• Administration panel
• Forms and petitions
• Advanced reporting and statistics
• Online support system
HR Management System:
• Management of vacancies and applicants
• Employee contracts
Other Features and Components:
• Online library
• Blockage system
• Petition system
Instructors:
• Class rosters
• Grading system
• Attendance
Student Portion:
• Online registration system
• Tuition management
• Grades
• Attendance
• Petitions
QMS Automation Project
Oversaw the entire project, including the design, development, implementation, analysis, testing, documentation, and training for a new web-based, user‐friendly QMS automation system.
The project included digitizing 400 manual forms across 15 different main quality procedures. Weaved together across all school administrative and academic departments, these processes were re-engineered to suite digitization and automation of different workflow procedures.
The project allowed the school to extract the required performance indicators, PIs, and key performance indicators KPIs in real time through an administrative dashboard. The project team consisted of eight people and was done in less than two years.
High-end Data Center
Managed the design and build of a Tier-2 data center of 320 square meters and containing 78 cabinets with a total power of 600 KW. The project was executed by eight different companies who all reported and were directed by myself.
The high-level deliverables were the physical and civil requirements, power, precision cooling, electrical setup, control room, structured cabling, FM200, access control, raised floor, lighting, and others.
Open Source CRM
Installed, configured and customized an Open Source CRM system to meet the specific needs and requirements of the sales, support, and project management departments in MindIT.
Provided top management with carefully crafted reports and analytics to monitor performance and progress through a variety of metrics which also allowed accurate forecasts.
Achieved higher efficiency through integration with G-Suite (Email / Calendar / Contacts).
The CRM was used by 15 users among different departments. The sales department managed their sales pipeline through customers, leads, and opportunities. The support department managed all support requests. The project management department, through a special customization, managed different task assignments and projects.
The system was hosted locally with online access.
Secure Messaging Solution
Managed a team of six DevOps members to deliver a secure messaging solution for iOS and Android.
The project is a white label solution consisting of a mobile app supporting Android and iOS, and a back end running on Microsoft IIS server, hosted internally to handle all management operations.
The SMP application exchanges encrypted messages with the below features:
App to app voice calls
Send a photo: camera or gallery
Send a voice note: directly on the chat screen
Send a video: similar to uploading big files
Self destruct message
OTF message (on the fly: messages disappear when you close the window)
PPM: panic pin mode, used when a user sends a distress signal to management
Evacuation mode: by entering the evacuation pin, the app will immediately wipe all its data
Geofencing: restrict access to the app and its services inside a specific area
Sector 7 mode: users are given the ability to access other contacts based on their user setup configuration.
Real Estate Workflow and Project Management
Documented and enhanced the fund process workflow and defined the different stages and roles within three months, achieving more accuracy and faster processing times.
• Documented and enhanced the fund process workflow and defined the different stages and roles.
• Set up the process on ClickUp, created the templates, and mapped the roles with tasks and responsibilities.
• Prepared and led relevant training workshops.
Process Design for Digital Service
The project involved an end-to-end process design and setup of a digital service for the global users of a multinational pharmaceutical company.
Successfully designed and managed the development of a user-friendly and efficient digital service that met the requirements of different stakeholders. I rolled out the service globally and supported local marketing teams to drive awareness and adoption of the new service. I continued to monitor and improve the service based on user feedback to ensure ongoing success and customer satisfaction.
Other Experience
Education
2021 - 2024
Doctorate of Business Administration (DBA) in AI and Digital Transformation Implementation
Université Côte d'Azur - Nice, France
2003 - 2007
Master of Business Administration (MBA) Degree in Business Management
Lebanese International University - Beirut, Lebanon
2000 - 2003
Bachelor of Science (BSc) Degree in Computer Science
Business and Computer University College - Beirut, Lebanon
Certifications
NOVEMBER 2022 - PRESENT
Change Management
Harvard University - ManageMentor
AUGUST 2022 - PRESENT
Process Improvement
Harvard University - ManageMentor
JULY 2020 - PRESENT
Scrum Fundamentals Certified
SCRUMstudy
FEBRUARY 2020 - PRESENT
PMO Global Awards Judging Committee 2020
PMO GLOBAL ALLIANCE
JULY 2019 - AUGUST 2023
International Project Management Officer — Expert
AIPMO | Association of International Project Management Officers
MAY 2019 - PRESENT
Executive Data Science
Johns Hopkins University | via Coursera
OCTOBER 2018 - PRESENT
Bridging the Gap Between Strategy Design and Delivery
Brightline Initiative PMI
AUGUST 2017 - PRESENT
Enterprise Big Data Science for Military Intelligence
Cognitus (France)
MAY 2017 - PRESENT
Big Data Foundation
IBM
APRIL 2017 - PRESENT
Sales 2.0 Extended Program
Sales Science Institute
AUGUST 2011 - AUGUST 2023
Project Management Professional
PMI | Project Management Institute
JULY 2009 - PRESENT
Certified Ethical Hacker
EC-Council
NOVEMBER 2002 - PRESENT
Microsoft Certified Professional
Microsoft
Skills
Tools
Project Management & Work Tracking Tools, Miro, Jira, Microsoft Project, Asana, Moodle, Slack, Confluence, Microsoft Power BI
Paradigms
Agile, Requirements Analysis, Agile Product Management, Scrum, Kanban, Implementation Project Management, Agile Project Management, B2B, B2C, Change Management, Organizational Change Management (OCM), PRINCE2, Business Continuity Planning (BCP)
Industry Expertise
Higher Education, Government, Agrotech, Agriculture, Real Estate
Platforms
WordPress
Other
Project Management, Business Analysis, Project Planning, Critical Thinking, Team Leadership, Time Management, University Teaching, Consulting, CTO, Project Management Office (PMO), PMO, Information Systems, Education, Benchmarking, Process Improvement, Project Discovery, Product Discovery, Requirements & Specifications, Business Requirements, Project Scoping, Scope of Work (SOW), Statement of Work, Program Management, IT Business Analysis, Team Management, Stakeholder Management, IT Projects, IT Project Management, Scope Management, Management Systems, University, Waterfall Methodology, Product Management, Product Owner, Product Roadmaps, Minimum Viable Product (MVP), Digital Product Management, Product Vision, Hybrid Project Management, Project Timelines, IT Infrastructure, Leadership & Coaching, Continuous Improvement, Process Improvement Project Management, Project Management Professional (PMP), Estimation & Planning, Workshop Facilitation, Brainstorming, Web Project Management, Web Product Management, Vendor Selection, Workflow, Process Flows, Process Mapping, Project Management Operations, Process Design, Business Process Improvement (BPI), Process Redesign, Process Analysis, Process Optimization, Portfolio Management, PMO Development, Data, Process Flows, Business Process Management (BPM), Process Documentation, Business Transformation, Business Transformation Project Management, Business Process Analysis, Business Process Optimization, Process Management, User Workflows, Workflow Optimization, Documentation, Policy Development, Learning Management Systems (LMS), IT Administration, Technical Project Management, Technical Product Management, Training & Training Content Development, Digital Transformation Program Management, Governance, Stakeholder Alignment, Risk & Compliance, Knowledge Management, Policy Development, Business Transformation, ERP Implementation, Technical Product Management, Vendor Management, Project Budget Management, Risk Management, International Projects, Remote Team Leadership, Web Applications, Business Cases, ClickUp, Website CMS, Technical Design, Human Resource Management Systems (HRMS), Learning Management Systems (LMS), Business Proposals, Budgeting, Procurement, Policies & Procedures Compliance, Management Consulting, CRM Systems, Startups, Technical Project Management, Data Centers, Data Center Infrastructure, Budget Management, Request for Proposal (RFP), Financial Management, Qualitative Research, Certified ScrumMaster (CSM), AI Integration, Jira Administration, Data Migration, Data Strategy, Digital Strategy, Property Management, Facilities Management, Big Data, Mobile App Development, Agronomy, Microsoft Teams, IT Product Management, Mobile, Investment Banking, Business Process Re-engineering, Change Leadership, PHP, MySQL, Strategy, Strategy Development, Organizational Strategy & Design, Business Strategy, Quality Management Systems (QMS), Business Processes, Business & Digital Transformation, Digital Transformation, CEO, Business Consulting, Artificial Intelligence (AI), AI Consulting, Agentic AI, Operational Excellence, SOP Development, Organizational Design, Key Performance Indicators (KPIs), Performance Management, Retail Sales
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