Bing Zhang
Verified Expert in Project Management
Project Manager
Melbourne, Victoria, Australia
Toptal member since July 11, 2022
Bing is an experienced project and program manager, predominantly in the field of software development. Over the last 20+ years, he has worked for financial, retail, telecom, and education clients in Australia. With his can-do approach, Bing focuses on a productive project environment where consultants feel valued while clients feel well-serviced and advised.
Project Highlights
Expertise
- Agile
- Agile Project Management
- IT Project Management
- Jira
- Program Management
- Project Management
- Software Engineering
- Technical Project Management
Work Experience
Senior Project Manager
Department of Health, Victoria
- Managed the integration of over 20 apps with a new Oracle ERP system through TIBCO as a senior project manager. Streamlined collaboration between internal and vendor teams, ensuring a swift completion of the analysis, design, development, and testing.
- Provided key support to the program manager in bringing new program team members up to speed on the systems' key structure and interactions.
- Ensured the key TIBCO middleware was ahead of the curve as the lynchpin in the integration and remediation work through detailed planning and vendor management.
Senior Project Manager
Adobe
- Delivered the Adobe Experience Manager (AEM) implementation at many tertiary institutions, managing development teams across onshore and offshore geographic areas.
- Implemented the AEM at a major convenience chain, managing multi-functional teams across Australia and India.
- Delivered the Adobe Campaign implementation at a major bank, managing multiple work streams.
Senior Project Manager
Judo Bank
- Managed the CRM replacement project involving vendor and internal personnel.
- Coordinated the estimation and contract negotiation of the CRM replacement project.
- Managed the CRM replacement project's implementation and integration with core banking systems. It involved several vendors, different skill sets, collaborative work, and internal business SMEs.
Senior Project Manager
ANZ Group
- Led the messaging portion of new payment platform implementation, representing and managing the vendor team.
- Managed the implementation of an iPad business banking platform across a number of applications.
- Drove the vendor selection process for internet banking for Asia, involving internal banking staff, external consultants, and prospective vendors.
Senior Project Manager
Tabcorp
- Identified key issues with the existing vendor and the transition to a much smaller and capable new team within a short period of time.
- Saved valuable budget for later business objectives and created a much more efficient, productive, and satisfying work environment.
- Managed interactions with other stakeholders in the company to set a great example of collaboration and efficiency.
Senior Project Manager
Australia Post
- Changed the mail redirection project that was in trouble and led a leaner team to deliver the intended results within the original budget and timeline.
- Restructured the Agile team to have fewer team members with higher quality, enabling everyone to be clear on what to do and focused on tasks.
- Incorporated an Agile approach and senior stakeholder feedback to pivot as required while meeting the budget and timeline requirements.
Digital Business Program Manager
Westfield
- Managed a business, technical, and operational team to work with marketing business stakeholders to maintain around 100 Westfield websites and a key eCommerce business transformation project.
- Established an efficient and transparent structure within the digital business to ensure continuous improvements.
- Managed senior stakeholders' expectations and created a conducive work environment for staff members.
Business Program Manager
Singtel Optus
- Supervised the business case creation and approvals through a gating process.
- Managed the business, IT, and operational teams to deliver the approved programs, typically in the ADSL space.
- Improved the efficiency of the program delivery process and team satisfaction.
Development Manager
Virgin Mobile Shanghai
- Contributed to a 4-month engagement by implementing PeopleSoft within a very challenging timeframe and with fluid business requirements.
- Managed a multi-vendor team with consultants from China and around the world, ensuring everyone was clear and focused on what they needed to do.
- Oversaw senior stakeholder expectations and interactions with telecom providers.
Project History
Adobe AEM Implementation for Australian Tertiary Institution
https://tafeqld.edu.au/The project met all scope, timeline, budget, and quality requirements, earning the client's trust to continue with us in future phases.
I managed an onshore and offshore Adobe project team to interact with the client team and deliver the project in a very tight timeframe.
The tight timeline meant we had to optimize and prioritize our tasks with client approval.
Mail Redirection Project for Australia Post
Managed a complex CRM replacement project in a startup environment while another core banking system was replaced.
The bank needed to replace a key CRM system while other core banking systems were also replaced. It created significant integration challenges.
Vendor management and internal coordination were key to success as key vendor organizations did all the development.
TABCorp Keno Project
Identified key issues with the existing vendor and the transition to a much smaller and capable new team within a short period, setting the team up for further delivery success, efficiency, and satisfaction.
When I came on board, there was a large vendor team, and it was not at the time detected that it was not performing. I quickly identified the issue and worked with management to replace the 10+ people vendor team with a new team of five members, which was more productive than before.
The Keno project mainly included an iPhone app and managed the Keno website.
nCino Project
Handled the end-to-end project management of nCino (a Salesforce-based CRM and loan origination system) for over 1.5 years, including complex integration with the core banking system.
As a senior project manager, I managed the internal and vendor implementation team and a large number of business stakeholders in this critical project for the bank. My work included scoping, contract negotiation, design, development, configuration, testing, and deployment.
Education
Master's Degree in Business Administration (MBA)
University of Sydney - Sydney, NSW, Australia
Bachelor of Science Degree in Computer Science
University of Melbourne - Parkeville, Victoria, Australia
Certifications
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira, Adobe Experience Manager (AEM), Trello, Slack, Salesforce, Oracle ERP Cloud, Adobe Analytics
Paradigms
Agile, Agile Project Management, Agile Leadership, Scrum, Waterfall Delivery, Requirements Analysis, Agile Delivery
Other
Software Engineering, Computer Science, Finance, Project Management, Business Transformation Project Management, IT Projects, IT Project Management, IT Program Management, Technical Project Management, Program Management, Project Planning, Sprint Planning, Communication, Requirements, Web Project Management, Documentation, Scrum Master, Agile Practices, Consulting, Distributed Team Management, Vendor Management, Risk Management, Planning, Discovery Workshops, Estimation & Planning, Hybrid Project Management, Waterfall Methodology, Stakeholder Management, Software Development Lifecycle (SDLC), Agile Program Management, Team Management, Backlog Management, Project Discovery, Microsoft Teams, Web Development, Startups, Agile Coaching, Scrum Coaching, Customer Relationship Management (CRM), Business Analysis, Data Migration, Business Transformation Program Management, App Integration, TIBCO, Statement of Work, Data Analytics
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