Erick Leiva Lopez, Project Manager in Santa Ana, San José Province, Costa Rica
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Erick Leiva Lopez

Verified Expert  in Project Management

Bio

With over 15 years of diverse experience in the IT industry, Erick is a value-focused, diligent, and solutions-driven senior technical project manager in cloud, AI, and security. He has a proven track record of delivering large-scale, cost-effective, and secure technology solutions and software applications using hybrid methodologies. As a people manager, he has developed people careers and tailored contracts while leading and collaborating with interdisciplinary teams from multiple countries.

Project Highlights

App OS and DB Cloud Modernization
Completed the migration to the cloud of business-critical applications, upgraded the OS, modernized applications and DBs (migrations to cloud-native solutions), and decommissioned unused assets.
Modernization of Authorizers
Reduced the program duration from five to three years after receiving it with a bad forecast. Achieved cost savings of $0.5 million as a pioneer of Agile methodologies in a hybrid model.
SEC Application Development
Delivered immediate business value after a failed project by applying design thinking and user experience methodologies.

Expertise

  • AWS Certified Solution Architect
  • Cloud Security
  • Design Thinking
  • Generative Artificial Intelligence (GenAI)
  • Lean Six Sigma
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Project Management Professional (PMP)
  • User Experience (UX)

Work Experience

Senior AI Product Manager

2024 - PRESENT
CreAI
  • Charged with identifying and transforming business requirements into actionable technical deliverables, as an AI SME consultant.
  • Led agentic AI architecture, machine learning models, and Generative AI solutions, including AI agents, AI customer churn predictors, lakehouse, RPA, and content generators.
  • Was accountable for successfully delivering the key initiatives: envisioning the products and prioritizing business features according to KPIs and Roadmaps.

Project Manager

2023 - 2024
Syngenta
  • Managed the AWS Terraform automation and domain migration and delivered the most critical applications through prioritization and a well-organized project team.
  • Managed developers, DevOps engineers, and cloud architects through the codification of the application's IT security best practices to ensure business continuity and efficiency.
  • Gained hands-on experience in IT security by learning and applying the most important design foundations in cloud security such as identity, traceability, automation, security at all layers, data protection, and preparing for incidents.

Program Manager

2022 - 2023
Syngenta
  • Reported to the global head of cloud services and automation, handling the end-to-end planning and execution of OS and DB modernizations of all Syngenta applications and services globally, a $2 million investment program.
  • Delivered projects within scope, time, and budget and provided the organizations with an additional $500,000 yearly in cost savings through implementing different IT strategies and architecture.
  • Developed the SOW and contracts for up to five providers, managed their resources and budget, led multidisciplinary teams with different goals, and coordinated and executed projects with more than 100 employees globally.

Project Manager

2021 - 2022
Syngenta
  • Joined the Global Cloud Services team and delivered—within scope, time, and budget—the migration of all possible applications and services from the branch to the AWS and Azure cloud, including one of the most business-critical applications.
  • Gained confidence by showing sustained successful migrations from all business units and coordinated with country IT managers, technical leads, and providers across the globe to plan, execute, and monitor all migrations to the cloud.
  • Demonstrated my ability to manage complex IT programs and teams (50+) and apply Waterfall and Agile methodologies, being flexible according to business constraints and dependencies.

Senior Technical Project Manager

2016 - 2021
SunGard Availability Services
  • Directed the implementation of IT infrastructure and recovery projects in a very fast-paced environment, making efficient project plans and assessing risks to meet customer dates.
  • Transformed business requirements into IT solutions, working with interdisciplinary teams from multiple countries and organizations, and identified new business opportunities based on customer needs.
  • Provided expert oversight to the PMO office by improving portfolio tracking, processes, and mentorship. Achieved important cost savings opportunities and developed contractual documentation.
  • Launched new products and services, serving as a subject matter expert for their development and implementation. Displayed excellent leadership in directing project teams to manage the workload and human resource issues.
  • Provided technical expertise on complex cloud IT solutions, infrastructure, AWS, SAP implementations, OS, networking, security, hosting, circuit, recovery solutions, IPS/IDS Alert Logic, and security implementations.
  • Recognized as a top performer in customer satisfaction and awarded the Sungard AS Circle of Excellence. Demonstrated excellent problem-solving skills, managing internal and external escalations from customers.

Founder & Engineer

2020 - 2020
Boticaia (Startup)
  • Founded a disruptive startup of a pharmacy app marketplace with the help of the incubator ParqueTEC and the Accelerator Centro Europeo de Empresas e Innovación Asturias.
  • Directed and invested in the company, legally registered in the USA and Costa Rica.
  • Handled end-to-end business administration, innovated on technology, implemented IT and software solutions, resolved legal issues, and led the marketing.

Senior Regional Portfolio and Project Manager

2013 - 2016
BAC Credomatic
  • Directed the CIO portfolio and the implementation of $1 million programs in eight countries using hybrid methodologies. Joined the BAC Credomatic Executive Succession Program.
  • Executed strategic action plans to meet the delivery enterprise objectives, reporting to C-level executives. Ensured audit compliance across the PMO team to keep standards and certifications. Improved processes and tools.
  • Led the agility transformation, directing all initiatives for the organization, leading all aspects including training and mentoring, being a pioneer on SAFe, Agile methodologies, UX, and design thinking with internal and 3rd-party resources.
  • Exceeded sponsor expectations by sharing the vision and gaining collaboration from directors, business owners, and leads to deliver projects on time.
  • Directed the implementation of the main banking web and mobile application, the transactional back-end application, a new Security Operations Center, and the ITSM process, to mention some of the strategic initiatives.

ISP Network Engineer

2012 - 2012
Grupo ICE
  • Managed an ISP network of over 1,000 systems, including Cisco routers, switches, and firewalls ranging from Cisco 1200x to 600x.
  • Made changes in the core network, including BGP, VPN, ACLs, and trunk connections.
  • Acquired extensive knowledge in CCNP routing and switching and telecommunications, including IPTV, 3G, and 4G networks.

Technical Project Manager

2011 - 2012
Hewlett Packard Enterprise
  • Played a leadership role supervising cross-functional teams through the purchase, installation, and configuration of networking solutions for Bank of America data centers.
  • Provided technical input and solution design to customers to facilitate teamwork.
  • Managed the project's success, cost savings on procurements, and customer satisfaction.
  • Controlled all lifecycle project constraints around all PMI knowledge areas and projects (one year and $0.5 million).
  • Played a strategic role, leading, innovating, and executing the Engineer to Zero Project and marking it across the region. Reduced the operational workforce by 30%.
  • Achieved the highest performance rate and won the Spirits Award at HP Inkspiration Awards.

Middleware Engineer

2010 - 2011
Hewlett Packard Enterprise
  • Played a strategic role in leading and innovating different teams and processes.
  • Achieved the highest performance rate and won the Spirits Award at HP Inkspiration Awards.
  • Acquired expert skills as a Unix administrator, using WebLogic, WebSphere, and shell scripting.

Project History

App OS and DB Cloud Modernization

Completed the migration to the cloud of business-critical applications, upgraded the OS, modernized applications and DBs (migrations to cloud-native solutions), and decommissioned unused assets.

• Reported to the global head of cloud services and automation and handled the end-to-end planning and execution of OS and DB modernizations of all Syngenta applications and services globally, a $1-2 million investment program.
• Succeeded by delivering the projects within scope, time, and budget and providing an additional $500,000 yearly in cost savings to the organizations by implementing different IT strategies and architectures.
• Developed the SOW and contracts for up to five providers, managing their resources and budget and leading multidisciplinary teams with different goals to coordinate and execute projects with more than 200+ employees globally.

Security Operations Center

Implemented the SOC for a major regional bank in a complex environment composed of eight countries.

• Led a team of 20 people from different business units and eight countries, creating the security operations strategy, process, and procedures.
• Developed the technical documentation to acquire the best SOC solution with end-to-end case analysis and threat response abilities.
• Delivered the project in different releases across the region with continual process improvement.

Modernization of Authorizers

Reduced the program duration from five to three years after receiving it with a bad forecast. Achieved cost savings of $0.5 million as a pioneer of Agile methodologies in a hybrid model.

• Managed over 20 developers and implemented the project in eight countries within different releases.
• Led all aspects of follow-on training and mentoring activities of Agile methodologies to internal and 3rd-party resources.
• Worked with directors from all business units as the development team communicated with all bank services in a sensitive environment.
• Gained better architecture flexibility to add more services by ensuring the application of software best practices.

SEC Application Development

Delivered immediate business value after a failed project by applying design thinking and user experience methodologies.

• Led the team into the application of design thinking methodologies with a user experience consultant.
• Developed workshops with the end users to identify pain points and most common use cases to change the business and development team mindset.
• Led a team of 25 developers working on application development of the front end to make use of the back end for the end customer.
• Enabled business value by getting end users to take advantage of the developed features of an unused one-year project.

Mobile Application Development

Developed a successful business model, designed the architecture, and led the development of a complex web and mobile application, acquiring new investors.

• Formed a multidisciplinary team with developers, designers, health specialists, and administrators with the same goal, where the responsibilities were not clear initially.
• Designed a successful business model with different phases to monetize the application.
• Designed a secure and scalable architecture in the cloud.
• Directed the team toward the use of current solutions, keeping the development as simple as possible.

IPS/IDS Implementation Program

https://www.alertlogic.com/

Designed and implemented IT security solutions including Alert Logic and Cisco firewalls for 30+ customers as per company strategy.

• Managed a team of 5-10 team members as needed to design and implement complete security solutions involving Alert Logic as an IPS and IDS solution, Cisco firewalls, SaaS solutions, cloud firewalls, load balancers, etc.
• Had a deep understanding of the events and correlations to use standard rules or create customer-specific events.

Education

2011 - 2012

Master's Degree in Project Management

University for International Cooperation - San Jose, Costa Rica

2005 - 2010

Bachelor's Degree in Computer Engineering

University of Costa Rica - San Jose, Costa Rica

2008 - 2009

Associate Degree in Computer Networking

Costa Rica Institute of Technology - Cartago, Costa Rica

Certifications

JUNE 2024 - JUNE 2027

CompTIA Security+ ce Certification

CompTIA

MAY 2021 - MAY 2024

AWS Certified Solutions Architect Associate

AWS

APRIL 2021 - PRESENT

Design Thinking Professional Certificate

Certiprof

AUGUST 2019 - PRESENT

Lean Six Sigma Green Belt

The Council for Six Sigma Certification

FEBRUARY 2016 - FEBRUARY 2025

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

JANUARY 2014 - JANUARY 2017

COBIT

ISACA

JANUARY 2014 - JANUARY 2017

ITIL Foundation Certification

Pearson Vue

SEPTEMBER 2013 - SEPTEMBER 2025

Project Management Professional (PMP)

Project Management Institute (PMI)

JUNE 2011 - JUNE 2013

Cisco Certified Network Associate Routing and Switching (CCNA Routing and Switching)

Cisco Systems

Skills

Tools

Microsoft Project, Jira, Visio, Asana

Paradigms

Design Thinking, Agile Project Management, Scrum, Change Management, COBIT, Agile, Azure DevOps

Platforms

Azure, Unix, Amazon Web Services (AWS)

Industry Expertise

Lean Six Sigma

Other

Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), AWS Certified Solution Architect, Project Management, IT Networking, Agile Coaching, Cloud Migration, Waterfall Methodology, Digital Project Management, Smartsheet, Risk Management, Business Analysis, Technical Project Management, Agile Program Management, Program Management, Software Development Lifecycle (SDLC), Technical Product Management, IT Infrastructure, Cross-functional Team Leadership, Migration, Business Communication, Communication, Product Owner, Product Management, PMI, Scope of Work (SOW), Web Technologies, Client Delivery Management, Client Management, Organization, Planning, Google Drive, Delivery, Implementation, Training, IP Networks, CCNA, ITIL V3 Foundation Certified, User Experience (UX), Cloud Security, Release Train Engineer (RTE), PMO, Artificial Intelligence (AI), Learning Management Systems (LMS), Azure Cloud Services, Documentation, Solution Architecture, Microsoft Copilot, Electrical Engineering, Stakeholder Management, Generative Artificial Intelligence (GenAI), Process Improvement, SAP ERP, Machine Learning, Healthcare IT, Pharmacy, Embedded Hardware, CCNP, Robotic Process Automation (RPA), ClickUp

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