Essam Taha
Verified Expert in Project Management
Project Manager
Cairo, Cairo Governorate, Egypt
Toptal member since June 30, 2021
Essam is a senior project manager with more than a decade of experience in the IT field. He's passionate about programming, software problem solving, and coaching people. What motivates Essam the most is getting things done, seeing the team work results, and achieving goals. Essam is highly skilled in Agile software development, algorithm building, multitasking, leadership, problem-solving games, and time management.
Project Highlights
Expertise
- Agile Project Management
- Artificial Intelligence (AI)
- IT Project Management
- Jira
- Project Management
- Scrum Master
- Web Development
Work Experience
Senior Agile Project Manager
Levelset
- Joined the company as a senior agile project manager and led three teams to accomplish their quarterly goals and objectives.
- Helped the team transition from the Waterfall classic delivery model into the Agile delivery model, provided the required training, and set up the delivery processes and best practices for smooth and efficient delivery.
- Led three different teams: one specialized in web development, another focused on data insights, and the last worked on data visualization and enrichment.
Senior Agile Project Manager
Vodafone Group
- Joined the team as a business architect and then shifted to agile project manager with the transition from the Waterfall classic delivery model to the Agile delivery model.
- Led three teams specialized in different fields: AI chatbot automation, robotics RPA automation, and HP orchestration automation.
- Coached the team into delivering a world-class chatbot acted as a customer service representative for Vodafone UK, Ireland, and Germany—reducing the headcount for customer service by 50% and the response time by 30%.
- Coached the team into delivering software robotics to automate some of the repetitive daily work that used to consume many hours of Vodafone's employees in Germany which resulted in utilizing the employees' time and effort more efficiently.
Software Solution Architect
Orange
- Joined the team as a software tester, was promoted to a software developer, and then progressed to software solution architect.
- Responsible for the internal solution design to make the charging system nodes (SDP, AIR, CADE, ECE, IVR, BCS, WebCC) meet marketing requirements; continued to manage the whole project in the development phase and testing phase until it went live.
- Managed technical projects which contained different teams (like EAI, VAS, and USSD) by composing the E2E solution document, allocating resources, preparing the project's time plan, and managing the project until it went live.
First Lieutenant | Signaling Team Lead
Egyptian Armed Forces
- Joined the team as a signaling team lead and responsible for managing a team of engineers.
- Set up the work process and the infrastructure for an efficient work environment.
- Led a team that was responsible for setting up and maintaining the signaling infrastructure and communication tools in my area of service.
Project History
AI Chatbot
Delivered an AI chatbot to act as a call center representative for Vodafone in the UK, Ireland, and Germany
These chatbots were meant to be cognitive, understanding, and responsive to client requests—helping them solve their problems or create support tickets for the required team.
Payment Profiles
https://www.levelset.com/contractors/Launched and managed several releases for the public contractor payment profiles in the US.
RPA Robotics Automation
Launched and managed several releases for automating repetitive daily work for Vodafone Germany employees using RPA technology
Education
Master of Business Administration (MBA) Degree in Business Administration
Arab Academy for Science - Cairo, Egypt
Bachelor's Degree in Communications and Computer Science
Cairo University - Cairo, Egypt
Certifications
PRINCE2 Practitioner Certification
ITMEA
Scrum Product Owner Certified (SPOC)
International Scrum Institute
Certified Scrum Master
International Scrum Institute
Skills
Tools
Slack, Zoom, Jira, Skype, Adaptive Insights
Paradigms
Agile, Agile Delivery, Agile Project Management, Agile Leadership, Scrum, Acceptance Testing, Agile Software Development, Management, Testing
Industry Expertise
Telecommunications, Architecture
Other
Risk Management, Crisis Management, Scrum Master, Project Management, IT Program Management, Teamwork, IT Project Management, Communication, Project Planning, Project Tracking, Status Updates, Planning, Agile Sprints, Agile Coaching, Agile Practices, Agile Deployment, Agile Transformation, Agile Product Delivery, Sprints, Sprint Master, Sprint Planning, Sprint Ceremonies, Sprint Retrospectives, Scrumban, Certified ScrumMaster (CSM), Scrum Coaching, Backlog Grooming, Backlog Management, Feature Backlog Prioritization, User Stories, Timelines, Time Management, Project Timelines, Meetings, Reporting, Project Reporting, Project Delivery, Delivery Management, Programming, Leadership, IT Management, Artificial Intelligence (AI), Web Project Management, Project Scoping, Web Applications, Web, Motivation, Team Leadership, Online Charging Systems (OCS), Certified Scrum Product Owner (CSPO), Requirements & Specifications, Software Development, Product Owner, Digital Communication, Solution Design, Code Architecture, Web Development, Robotic Process Automation (RPA), Big Data, Data, Data Visualization, Customer Insights, Consumer Insights, Robotics, IT Projects, Business Solutions, Telecom Equipment & Solutions, Solution Architecture, Development
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