Essam Taha, Project Manager in Cairo, Cairo Governorate, Egypt
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Essam Taha

Verified Expert  in Project Management

Project Manager

Location
Cairo, Cairo Governorate, Egypt
Toptal Member Since
June 30, 2021

Essam is a senior project manager with more than a decade of experience in the IT field. He's passionate about programming, software problem solving, and coaching people. What motivates Essam the most is getting things done, seeing the team work results, and achieving goals. Essam is highly skilled in Agile software development, algorithm building, multitasking, leadership, problem-solving games, and time management.

Project Highlights

AI Chatbot
Delivered an AI chatbot to act as a call center representative for Vodafone in the UK, Ireland, and Germany
Payment Profiles
Launched and managed several releases for the public contractor payment profiles in the US.
RPA Robotics Automation
Launched and managed several releases for automating repetitive daily work for Vodafone Germany employees using RPA technology

Expertise

Work Experience

Senior Agile Project Manager

2019 - PRESENT
Levelset
  • Joined the company as a senior agile project manager and led three teams to accomplish their quarterly goals and objectives.
  • Helped the team transition from the Waterfall classic delivery model into the Agile delivery model, provided the required training, and set up the delivery processes and best practices for smooth and efficient delivery.
  • Led three different teams: one specialized in web development, another focused on data insights, and the last worked on data visualization and enrichment.

Senior Agile Project Manager

2016 - 2019
Vodafone Group
  • Joined the team as a business architect and then shifted to agile project manager with the transition from the Waterfall classic delivery model to the Agile delivery model.
  • Led three teams specialized in different fields: AI chatbot automation, robotics RPA automation, and HP orchestration automation.
  • Coached the team into delivering a world-class chatbot acted as a customer service representative for Vodafone UK, Ireland, and Germany—reducing the headcount for customer service by 50% and the response time by 30%.
  • Coached the team into delivering software robotics to automate some of the repetitive daily work that used to consume many hours of Vodafone's employees in Germany which resulted in utilizing the employees' time and effort more efficiently.

Software Solution Architect

2014 - 2016
Orange
  • Joined the team as a software tester, was promoted to a software developer, and then progressed to software solution architect.
  • Responsible for the internal solution design to make the charging system nodes (SDP, AIR, CADE, ECE, IVR, BCS, WebCC) meet marketing requirements; continued to manage the whole project in the development phase and testing phase until it went live.
  • Managed technical projects which contained different teams (like EAI, VAS, and USSD) by composing the E2E solution document, allocating resources, preparing the project's time plan, and managing the project until it went live.

First Lieutenant | Signaling Team Lead

2011 - 2014
Egyptian Armed Forces
  • Joined the team as a signaling team lead and responsible for managing a team of engineers.
  • Set up the work process and the infrastructure for an efficient work environment.
  • Led a team that was responsible for setting up and maintaining the signaling infrastructure and communication tools in my area of service.

AI Chatbot

Delivered an AI chatbot to act as a call center representative for Vodafone in the UK, Ireland, and Germany

I managed three teams to create and deliver AI chatbots with the required Agile training, processes, and best practices. We implemented continuous enhancements on the delivery process and followed up with Agile best practices to ensure a smooth and continuous delivery.

These chatbots were meant to be cognitive, understanding, and responsive to client requests—helping them solve their problems or create support tickets for the required team.

Payment Profiles

https://www.levelset.com/contractors/

Launched and managed several releases for the public contractor payment profiles in the US.

I managed a team of five developers, a UX designer, a product owner, and two QA members to create world-class payment profiles with the best SEO so that this section would be ranked by Google over the company's main websites.

RPA Robotics Automation

Launched and managed several releases for automating repetitive daily work for Vodafone Germany employees using RPA technology

I managed a team of four developers, a business analyst, a product owner, SMEs, and a QA to automate the daily work of Vodafone Germany employees, saving 30% of their time and effort to be utilized more efficiently.
2019 - 2021

Master of Business Administration (MBA) Degree in Business Administration

Arab Academy for Science - Cairo, Egypt

2006 - 2011

Bachelor's Degree in Communications and Computer Science

Cairo University - Cairo, Egypt

OCTOBER 2018 - PRESENT

PRINCE2 Practitioner Certification

ITMEA

MARCH 2018 - PRESENT

Scrum Product Owner Certified (SPOC)

International Scrum Institute

MARCH 2018 - PRESENT

Certified Scrum Master

International Scrum Institute

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