Igor Mihovilovic
Verified Expert in Project Management
Project Manager
Belgrade, Serbia
Toptal member since November 11, 2021
Igor is a senior IT professional with extensive experience in project and program management and IT leadership. He has managed distributed teams of over 40 experts, established a nearshore outsourcing team, and enabled business process outsourcing. He runs projects of various scale in enterprise solutions, custom development, and IT infrastructure.
Project Highlights
Expertise
- Agile Project Management
- IT Operations Management (ITOM)
- Kanban
- Program Management
- Project Management Office (PMO)
- SAP ERP
- Scrum Master
- eCommerce
Work Experience
Transformation Program Manager
SR Technics
- Led a digital transformation program focusing on migration to MS Azure and introducing managed workplace services, managed network services, and managed data center services.
- Managed and executed a program roadmap according to company digital transformation objectives.
- Enabled program governance, assessment, and management of project risks and dependencies.
- Managed contractors and external service providers.
- Created future modern workplace architecture and ensured the program was delivered as designed.
- Redesigned the IT Service Delivery model and SLA/XLAs according to the new concept and introduced ServiceNow to fit both existing and new service delivery teams.
License Manager
SR Technics
- Managed Microsoft inventory of licenses and licensing strategy. Reviewed reports on license consumption. Consulted and negotiated with the vendor. Took responsibility for the transfer of licenses across countries.
- Managed the inventory of SAP licenses and negotiated with the vendor. Was responsible for license reporting, optimization, and consumption. Managed a SAP Business Connector team responsible for SAP administration and SAP license allocation.
- Managed all other licenses owned by the organization. Took charge of the optimization of infrastructure licenses (VMware, Citrix, Oracle, etc).
Project Manager
Empower Clinic Services LLC
- Defined project requirements and prepared for solution evaluation.
- Redefined project objectives and set project standards.
- Evaluated ERP options and provided support through the vendor selection process.
- Managed project teams and provided reports to stakeholders.
- Mapped business processes for assigned areas and ensured process documentation according to company standards.
- Supported the ERP project team and business stakeholders to understand the unique challenges of the ongoing Oracle Fusion Cloud ERP project.
Head of IT Competence Center
SR Technics
- Executed global vendor management programs and optimization, resulting in a cost reduction of 30% in IT operations and up to 50% in application management.
- Directed all information technology and infrastructure system deployment and deliveries, including all IT infrastructure, cloud and service providers, enterprise solutions, and end user systems.
- Ensured project delivery by coordinating resources and deliverables with end user departments, IT staff, OEMs, and external service providers.
- Enabled a greenfield nearshore IT service center. Recruited, hired, and trained IT staff. Managed skills matrix and created IDPs.
- Created operational policies, procedures, standards, and guidelines. Implemented best practices.
- Implemented Lean CI and Agile principles in the IT department.
- Built an IT security function and ensured the introduction of security procedures in strict aviation industry standards.
- Ensured operational maintenance and change management of SAP HR and Parole modules and integration with SAP SuccessFactors.
IT Director
Victoria Group
- Managed IT organization, infrastructure, application, and IT service management for a leading Serbian company in the oil industry.
- Oversaw IT projects and deliverables in a manner that fit overall company plans and goals.
- Led the overhaul of an IT landscape and operations to mitigate governance and security risks and achieve 99.95% of IT systems availability.
- Created and executed the IT strategy, budget, IT security, and application roadmap.
- Reduced annual IT running costs by 20% by optimizing available resources and introducing new technologies.
License Manager
Victoria Group
- Created inventory of all licenses across the organization. Prepared and tracked license and usage reports.
- Managed the license lifecycle. Negotiated license acquisition and extension with vendors. Took responsibility for license contracting.
- Managed licenses for key vendors like SAP, Microsoft, Oracle, Infor, etc.
Program Manager
Victoria Group
- Led the creation of the SAP program roadmap for group implementation and legacy product portfolio rationalization, which led to the decommissioning of 10+ systems and reduced interface counts by 50%.
- Built a digital transformation program and delivered over 20 practical, innovative, and customer-focused solutions.
- Oversaw key projects, including the SAP program roadmap, Infor WMS, BaanERP optimization, infrastructure transformation, Office 365 migration, and the e-register of inbound and outbound documents.
- Implemented a retail solution with full ERP integration.
- Managed the implementation of SAP HR modules across multi-company organization setups.
Project Manager | Product Manager
Soprex
- Did product management for custom products created for a strategic global partner.
- Managed several cross-functional internal and external teams, including clients located in Sweden and Germany.
- Managed a team of QA engineers and prepared a solution improvement plan.
- Launched two new products in two years. Managed a complete product lifecycle.
Product Manager | Project Manager
Comtrade System Integration
- Set the long-term vision and strategy for the company's enterprise business solutions (ERP, CRM, HRM, and ECM) of key vendors, Microsoft, Oracle, and EMC.
- Created the definition of product roadmaps, performed market analysis, and provided marketing and sales support.
- Managed products from concept to design, sample production, testing, forecast, cost, promotion, support, and finally, the product end-of-life.
- Ensured project portfolio and status reporting. Ensured team mentoring and development.
- Focused on project ownership and project management over assigned projects.
- Managed the internal implementation project of an Oracle HCM solution and external implementation of a regional custom-developed HRM solution, HRPro.
Project Manager | ERP and CRM Consultant
S&T Serbia
- Performed presales activities and sales activity support.
- Consulted and implemented logistic modules of BaanERP (InforLN), improving processes in procurement, warehousing, and the inventory and sales departments.
- Performed project management for ERP and CRM solution implementation with client companies.
- Implemented a localized retail custom add-on with end-to-end integration with ERP.
IT Manager
SKF
- Developed an SKF office application and other software solutions for SKF distributors, dealers, and consignment stock.
- Administered local IT hardware and software, performed IT consulting, and organized and performed end-user training.
- Created advanced business reports (sales reporting, inventory reporting, statistical analysis, etc.).
Project History
SAP ERP Implementation
Implemented SAP ERP with a multi-company concept in various industries.
SAP MDG
Implemented SAP MDG managing corporate master data (materials, customers, and vendors) and depending processes.
Invoice Approval Application
Implemented a WMD xFlow solution that enabled an invoice approval process.
Implementing this solution process of receiving an invoice to payment decreased from ten to three days. All documents are securely stored and available to document owners for review.
BaanERP Implementation
Implemented the logistic modules of BaanERP (Infor LN).
Microsoft SharePoint Implementation
Implemented standard SharePoint solution and expanded it with customer requirements
Besides standard company portal implementation, we developed a register of inbound/outbound paper documentation.
This enabled scanning all input documents and forwarding electronic versions to the document receiver upon their approval.
Microsoft Dynamics CRM Implementation
Oversaw the in-house implementation of Microsoft CRM sales functionalities.
Quotation Tool
Managed the architecture and build of a quotation tool for SKF as a global solution.
The system was connected to a global network of production sites that provided real-time data. The tool enabled sales reps to do all calculations and calculate what-if scenarios, finally placing orders in manufacturing systems across the globe.
The system became the preferred application in the corporate landscape and was part of the global transformation and implementation of SAP ERP.
Project Management for ERP Evaluation
Evaluated existing solutions performed. Mapped and documented all processes across the organization. Did ERP requirement gathering and reporting automation. Built the ERP solution architecture and implemented partner selection.
As part of it, process mapping was performed, and all processes were documented. Requirements were gathered across the organization.
Architectural decisions were made, and a preferred implementing partner was selected, thus concluding the engagement.
Education
Master's Degree in Information Systems
University of Belgrade - Belgrade, Serbia
Skills
Tools
Jira, Slack, Microsoft Dynamics NAV, Oracle E-Business Suite (EBS), Project Management & Work Tracking Tools, Microsoft PowerPoint, Office 365, SAS, SAS Enterprise Guide, Siebel CRM, Salesforce, Zoom, Oracle ERP, Navision, Hyperion, Microsoft Dynamics CRM, Oracle ERP Cloud, Microsoft Project, Citrix Xencentre, Citrix NetScaler, VMware, Trello, Asana
Paradigms
Agile, Application Lifecycle Management (ALM), Agile Project Management, Kanban, Agile Software Development, Scrum, Implementation Project Management, Change Management, DevOps, Azure DevOps, Six Sigma
Platforms
Enterprise Resource Planning (ERP), SharePoint, Azure, QlikView, SAP Warehouse Management System (WMS), Amazon Web Services (AWS), Oracle, Citrix
Industry Expertise
Aerospace & Defense, Small & Medium-sized Enterprises (SME), Transportation & Shipping, Logistics
Other
Microsoft Teams, Product Management, Program Management, ITSM, IT Operations Management (ITOM), Business Analysis, SAP, Managed Service Providers (MSP), IT Infrastructure, Hardware Integration, Project Management, Roadmaps, Product Roadmaps, Business Process Flow (BPF), Digital Transformation, Digital Transformation Program Management, SAP ERP, Business Process Analysis, Business Process Modeling, Document Management Systems (DMS), Project Management Office (PMO), Product Owner, Scrum Master, Scaled Agile Framework (SAFe), Scaled Professional Scrum (SPS), eCommerce, Target Operating Models, Custom Solutions, Software Integration, Human Resource Management Systems (HRMS), Document Management, Design Documentation, Technical Documentation, SAP Business Warehouse (BW), Infor LN, Information Systems, Business Solutions, SAP Business One, Vendor Management, Technical Product Management, Technical Project Management, Project Coordination, Hybrid Project Management, Waterfall Methodology, System Implementation, Project Planning, Project Tracking, Project Reporting, GAP Analysis, Manufacturing, Digital Project Management, Organization, IT Project Management, Resource Management, Risk Management, Stakeholder Management, Process Improvement, Process Mapping, Process Improvement Project Management, Innovation, Process Optimization, Supply Chain, Customer Relationship Management (CRM), Workflow, Presentations, Engineering Management, Leadership, Team Mentoring, Communication, Incident Management, Documentation, Project Management & Delivery, Client Presentations, Project Budget Management, Project Delivery, Consulting, Delivery, Delivery Management, SAP MDG, Hyparchive, Procurement Process Optimization, Dynamics CRM 365, SAP SuccessFactors, Global Operations, Vendor Selection, Cloud, SaaS, Software as a Service (SaaS), Portfolio Management, Agile Program Management, SAP, eCommerce, Product Owner, Process Flows, Gantt Chart, Software Development, Software Engineering, Web Technologies, PMO, Business to Business (B2B), Enterprise SaaS, New Product Rollout, Business Consulting, IT Strategy, Operations, Project Finance, Statement of Work, Complex Problem Solving, Advisory, Budgeting, Project Management Professional (PMP), Project Engineering, Machine Learning, Compliance, General Data Protection Regulation (GDPR), Pharmacy, Oracle Cloud, Development, Visual FoxPro, Databases, System Administration, ERP Implementation, CRM Implementation, Software Design, QA Testing, Virtual Desktop Infrastructure (VDI), Microsoft 365, Data Management, Project Evaluation, Product Discovery, Enterprise, Operational Assessments, Regulations, Salesforce, Document Databases, Web Portals, Automation, Electronic Data Interchange (EDI), ServiceNow, IT Service Management (ITSM), Process Transformation, Microsoft, Licensing, Intellectual Property Licensing, Licensing Systems, ServiceNow, ITIL, Artificial Intelligence (AI), Node.js, TypeScript, Data Integration, Engineering, Industrial Equipment, SAP HR
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