Jeffrey Flynn
Verified Expert in Project Management
Project Manager
Bangkok, Thailand
Toptal member since October 28, 2022
Jeffrey's successes in project management stem from over three decades of consensus building, collaboration, and fostering and maintaining excellent relationships with customers, vendors, partners, and key stakeholders across all levels of the organization. He brings strong technical skills to traditional and Agile projects, most recently with AI/agentic automation. Jeffrey brings a long experience and broad knowledge of AI, cloud, SDLC, and Agile project management.
Project Highlights
Expertise
- Agentic AI
- Agile Leadership
- Agile Project Management
- Certified ScrumMaster (CSM)
- PMI Agile Certified Practitioner (PMI-ACP)
- PSM-1
- Software Development
- Team Building
Work Experience
Founder/Principal
PointClear Digital Limited
- Delivered a luxury real estate rental platform for tropical villas based in Koh Samui, Thailand, a corresponding CMS, integration with Hostfully, an enterprise property management service, and Stripe payment gateway.
- Delivered a real estate sales platform and CMS for a high-end Thailand-based luxury property portal, to the delight of the client and their customers.
- Helped design and deliver a proptech company's web-based application, transitioned the software development from the third party to dedicated internal development staff, and served as the agile project manager and scrum master through beta deployment.
- Joined a proptech startup based in Bangkok to build their engineering team and drive a web-based software application for residents of condominiums and shared living and office properties.
Senior Project and IT Operations Manager
Mula-X Holdings Thailand
- Integrated multiple third-party vendor applications and services into a suite of resellable services, including an on-demand cafeteria lunch card program, loyalty program, eKYC, e-wallet, and back-end transaction processing.
- Initiated a company-wide documentation project as input to a corporate playbook for all employees and a foundation for Mula-X's first targeted ISO 27000 certification journey.
- Led compliance audits and penetration testing based on the Thailand government and regulatory offices, as well as vendor/partner requirements.
- Delivered the company's first production services targeting underrepresented financial customers with an educational approach to establishing and maintaining credit.
Delivery Assurance Manager and Consultant
OOZOU Limited
- Launched a dedicated corporate role at the intersection of HR, recruiting, PMO, and sales to establish processes and tools to maximize team utilization.
- Collaborated with the sales department to allow adequate lead time for upcoming projects and ensured the requisite skill pool to deliver best-in-class products for clients.
- Facilitated all remote daily standup activities to ensure that team members, leads, and PMs were updated.
Senior Project Manager
OOZOU Limited
- Joined Bangkok-based office with 22 employees as their first dedicated project manager which subsequently grew to ten project managers and a staff of more than 120 employees globally.
- Managed 10+ clients' projects using an appropriate Agile approach, including Scrum, Kanban, and XP, with modern tracking and collaboration tools such as Jira and Confluence.
- Led Agile teams of four to ten people across back-end, web, and mobile components to deliver client projects for Minor Food Group, Bumrungrad International Hospital, True Mobile, Sephora Cosmetics, PTT, and many others.
- Helped design and build internal process automation tools and processes to increase efficiencies, decrease new client and project onboarding time, and establish process consistency across all PMOs.
- Founded PMO organization, creating its charter. Implemented chair rotation; researched, documented, and implemented PM best practices; created automated executive reporting, recommended tools and processes, and established training and certifications.
Senior Operations Manager
Lyris Technologies, Inc.
- Led a team of engineers, system admins, DevOps engineers, and operations and IT personnel to support Lyris' email marketing platform sending tens of millions of emails per day to a global client base.
- Established and maintained ITIL processes and procedures to align the data center operations teams with industry best practices.
- Oversaw the procurement and management of data center operations and infrastructure projects to scale the company's capacity.
Project History
The Pizza Company 1112
https://oozou.com/case_studies/1112-mobile-appLaunched an iOS and Android mobile order and delivery application for Minor Food Group's flagship restaurant based in Thailand.
I managed the project from inception to the first production delivery with an Agile team of two designers, two QAs, one DevOps, and four developers. With millions of downloads, nearly one million MAUs, and 4.5 stars on Google Play and 4.9 stars on App Store, it is one of Thailand’s most active mobile delivery apps and one of the highest-rated independent delivery apps.
Siam Commercial Service - Luxury Villa Property Rentals
https://www.siam-cs.com- 20% — Organic Growth Above OTA Income
• Improve margins on online travel agent (OTA) sales (e.g., Airbnb, VRBO, Booking.com, etc.).
• Deliver a highly-performant, scalable web application with integrations for self-service payment (via Stripe), self-service booking (via Hostfully), and identity provider (via Auth0)
• Perform an enterprise-scale data migration and transformation (from Guesty to Hostfully)
• Implement a fully-customized and mission-specific CMS to manage property details, photos, videos, 360º walkthroughs, documents, contracts, and supporting metadata
• Deliver within a 6-month timeframe
• Build a branded, modern, bespoke web application on Node.js and JavaScript
• Host on AWS using Elastic Beanstalk, Postscript RDS, CloudFront CDN, Route 53, ACM, WAF, and more
• Replaced aging static WordPress website with a modern, responsive, fully integrated, and interactive web application
• Increased revenue above 20% with direct bookings (70+ since go-live date of July 5th, 2025)
Siam Immobilier - Koh Samui, Thailand Property Sales
https://www.siamimmobilier.com- 25% — Organic Revenue Growth
• Create an online presence for a brick-and-mortar real estate agency
• Drive web traffic through SEO, linkage from partner sites, and social media campaigns
• Generate sales via showcasing their portfolio for properties and land offerings
• Start growing lead pipeline from online inquiries
• Build a modern, responsive web platform to manage and showcase their luxury tropical properties
• Simplify their process via a flexible, scalable workflow to consolidate content, preview, and publish via a role-based CMS
• Provide highly configurable filters to match properties to exact customer specifications (e.g., price range, plot and living area, neighborhoods, building type, scenic view, etc.).
• Integrate with CRM (Pipedrive) to manage and grow leads
• Delivered the client’s very first online application for public use on 15-Aug 2025
• Initial trial campaigns driving traffic to the site and creating viable sales leads
Eleven1 Pickleball
https://eleven1pickleball.com- $10 — Per Month or Under Web Costs Using SPA
- 25% — Increase in Sales Leads Above Current Social Media
• Increase market footprint without adding significant cost
• Augment details that current Social Media cannot support
• Build a marketing plan for a small sales organization
• Generate traffic, build SEO, and measure performance
• Created a single-page application (SPA) using Amazon S3 and supporting services
• Acquired and registered an appropriate domain (eleven1pickeball.com)
• Linked current social media to the website to drive traffic
• Enhanced SEO for the wildly popular, growing sport of Pickleball
• In the first month, sales leads grew by more than 33%
• Measurable increase in brand recognition, supported by traffic per Google Analytics (G4)
• Upward movement in SEO placement with augmented Google LS placement
Education
Associate's Degree in Computer Science
Keystone College - Factoryville, PA, USA
Certifications
AWS Certified Developer - Associate
Amazon Web Services (AWS)
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)
Associate Cloud Engineer
AWS Cloud Practitioner
Amazon Web Services
Professional Scrum Master Level I (PSM I)
Scrum.org
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
Agile Certified Practitioner (PMI-ACP)
Project Management Institute
Professional Scrum Master Level I (PSM I)
Scrum.org
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira, Confluence, PostgreSQL, Figma
Paradigms
Agile Leadership, Agile Delivery, Agile Project Management, Requirements Analysis, Scrum, Kanban, Azure DevOps, Penetration Testing
Platforms
Amazon Web Services (AWS), Google Cloud Platform (GCP), SharePoint
Industry Expertise
Lean Six Sigma
Other
Agile Practices, Vendor Management, IT Project Management, PMI Agile Certified Practitioner (PMI-ACP), PSM-1, Certified ScrumMaster (CSM), IT Operations Management (ITOM), Team Building, Ruby on Rails (RoR), JavaScript, Jira Administration, Project Management Office (PMO), Scrum Master, Cloud Infrastructure, Agile Coaching, IT Management, Technical Project Management, APIs, Team Leadership, Certified Scrum Professional, Requirements & Specifications, Backlog Management, Conflict Resolution, Risk Management, AWS Cloud Architecture, AWS DevOps, Scrum@Scale, Artificial Intelligence (AI), Node.js, Negotiation, Stakeholder Engagement, AI Chatbots, Team Mentoring, Project Delivery, Project Planning, Software Development Lifecycle (SDLC), Project Scoping, Software Implementation, Automation, TypeScript, Technical Product Management, Product Roadmaps, Project Design, Project Estimation, Project Discovery, IT Systems Architecture, Project Management, Web Applications, Startup Consulting, Swift, Kotlin, Python, Operations Management, PHP, Software Development, Customer Success, Integration, AWS Lambda, Data Modeling, Vendors & Suppliers, Business Analysis, Mobile App Development, Push Notifications, React Native, Serverless Architecture, CI/CD Pipelines, Extreme Programming, Machine Learning, React, Playbook, Digital Asset Management, Kong, Agentic AI, Systems Engineering, ISO 27001, QA Testing, AWS HA, HTML5, Web Security
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