Jeffrey Flynn
Verified Expert in Project Management
Project Manager
Bangkok, Thailand
Toptal member since October 28, 2022
Jeffrey's successes in project management have come from more than three decades of consensus building, collaboration, and creating and maintaining excellent relationships with customers, vendors, partners, and key stakeholders from all levels of the organization. He brings strong technical skills to traditional and Agile projects. Jeffrey has a broad knowledge of IT infrastructure, cloud, application development, and security.
Project Highlights
Expertise
- Agile Leadership
- Agile Project Management
- Certified ScrumMaster (CSM)
- IT Project Management
- PMI Agile Certified Practitioner (PMI-ACP)
- PSM-1
- Software Development
- Team Building
Work Experience
Senior Project and IT Operations Manager
Mula-X Holdings Thailand
- Delivered the company's first production services targeting under-represented financial customers with an educational approach to establishing and maintaining credit.
- Integrated multiple third-party vendor applications and services into a suite of resellable services, including an on-demand cafeteria lunch card program, loyalty program, eKYC, e-wallet, and back-end transaction processing.
- Initiated a company-wide documentation project as input to a corporate playbook for all employees and a foundation for Mula-X's first targeted ISO 20000 certification journey.
- Successfully led compliance audits and penetration testing based on Thailand government and regulatory offices, as well as vendor/partner requirements.
Delivery Assurance Manager and Consultant
OOZOU Limited
- Launched a dedicated corporate role at the intersection of HR, recruiting, PMO, and sales to establish processes and tools to maximize team utilization.
- Collaborated with the sales department to allow adequate lead time for upcoming projects and ensured the requisite skill pool to deliver best-in-class products for clients.
- Facilitated all remote daily standup activities to ensure that team members, leads, and PMs were updated.
Senior Project Manager
OOZOU Limited
- Joined Bangkok-based office with 22 employees as their first dedicated project manager which subsequently grew to ten project managers and a staff of more than 120 employees globally.
- Managed 10+ clients' projects using an appropriate Agile approach, including Scrum, Kanban, and XP, with modern tracking and collaboration tools such as Jira and Confluence.
- Led Agile teams of four to ten people across back-end, web, and mobile components to deliver client projects for Minor Food Group, Bumrungrad International Hospital, True Mobile, Sephora Cosmetics, PTT, and many others.
- Helped design and build internal process automation tools and processes to increase efficiencies, decrease new client and project onboarding time, and establish process consistency across all PMOs.
- Founded PMO organization, creating its charter. Implemented chair rotation; researched, documented, and implemented PM best practices; created automated executive reporting, recommended tools and processes, and established training and certifications.
CTO
PointClear Digital Limited
- Joined a proptech startup based in Bangkok to build their engineering team and drive a web-based software application for residents of condominiums and shared living and office properties.
- Helped design and deliver the company's web-based application, transitioned the software development from the third party to dedicated internal development staff, and served as the agile project manager and scrum master through beta deployment.
- Acted as the CTO while working with the company's angel investor to pivot the company to a micro-social mobile service provider for co-inhabitants of condos and residences to share their local knowledge.
Senior Operations Manager
Lyris Technologies, Inc.
- Led a team of engineers, system admins, DevOps engineers, and operations and IT personnel to support Lyris' email marketing platform sending tens of millions of emails per day to a global client base.
- Established and maintained ITIL processes and procedures to align the data center operations teams with industry best practices.
- Oversaw the procurement and management of data center operations and infrastructure projects to scale the company's capacity.
Project History
Bumrungrad International Hospital
https://oozou.com/case_studies/bumrungradDelivered the first mobile application on Android and iOS for Bangkok-based Bumrungrad International Hospital, a global top ten medical facility with clients worldwide.
The Pizza Company 1112
https://oozou.com/case_studies/1112-mobile-appLaunched an iOS and Android mobile order and delivery application for Minor Food Group's flagship restaurant based in Thailand.
Mula-X Payment Gateway
Delivered Bangkok-based Mula-X Holdings Thailand's payment gateway service, integrating multiple third-party platforms, applications, and services to provide a seamless fintech experience for users across various products.
Education
Associate's Degree in Computer Science
Keystone College - Factoryville, PA, USA
Certifications
AWS Certified Developer - Associate
Amazon Web Services (AWS)
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)
Associate Cloud Engineer
AWS Cloud Practitioner
Amazon Web Services
Professional Scrum Master Level I (PSM I)
Scrum.org
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
Agile Certified Practitioner (PMI-ACP)
Project Management Institute
Professional Scrum Master Level I (PSM I)
Scrum.org
Certified Scrum Master
Scrum Alliance
Skills
Tools
Jira, Confluence, Moodle
Paradigms
Agile Leadership, Agile Delivery, Agile Project Management, Requirements Analysis, Scrum, Kanban, Azure DevOps, Penetration Testing
Platforms
Amazon Web Services (AWS), Google Cloud Platform (GCP), SharePoint
Industry Expertise
Lean Six Sigma
Other
Agile Practices, Vendor Management, IT Project Management, PMI Agile Certified Practitioner (PMI-ACP), PSM-1, Certified ScrumMaster (CSM), Jira Administration, Project Management Office (PMO), Scrum Master, IT Management, Technical Project Management, APIs, Team Leadership, Certified Scrum Professional, Requirements & Specifications, Backlog Management, IT Operations Management (ITOM), Team Building, Operations Management, Software Development, Customer Success, Integration, AWS Lambda, Vendors & Suppliers, Business Analysis, Mobile App Development, Push Notifications, Ruby on Rails (RoR), Swift, Kotlin, JavaScript, Python, Cloud Infrastructure, Agile Coaching, PHP, Data Modeling, React Native, Conflict Resolution, Risk Management, AWS Cloud Architecture, Serverless Architecture, AWS DevOps, CI/CD Pipelines, Extreme Programming, Scrum@Scale, Artificial Intelligence (AI), Machine Learning, Node.js, React, Negotiation, Stakeholder Engagement, SCORM, AI Chatbots, ISO 27001, Playbook, Digital Asset Management, QA Testing, Team Mentoring
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