Jon McGowan, Project Manager in Toronto, ON, Canada
Jon McGowan

Project Manager in Toronto, ON, Canada

Member since February 4, 2020
Jon is an executive IT project manager and scrum master with proven experience aligning business and developer teams seeking to build innovative software products using agile and DevOps. Jon's leadership creates high-performing teams with improved time-to-market, higher customer satisfaction, and increased software quality while accelerating productivity across an IT portfolio. He brings deep expertise in banking, fintech, insurance, and retail.
Jon is now available for hire

Project Highlights

Expertise

Education

Select Certifications

Employment

  • Senior Project Kickoff Trainer

    2019 - PRESENT
    WebAge Solutions
    • Delivered project leadership coaching and training on Agile, DevOps, and application modernization to IT delivery teams.
    • Led hands-on workshops for development teams using modern tools for DevOps, Cloud security, CI/CD, and QA automation. Clients included major banks and insurance companies along with government services such as TD Bank, RBC, City of Toronto, InnovaPost, SunLife, and Travellers Insurance.
  • Agile Program Manager

    2019 - 2019
    West Corporation
    • Led eight product teams, Scrum Masters, product owners, Kanban Flowmasters, developers, and QA on the first scaled Agile program using SAFe.
    • Released a successful two-month SAFe program increment with a completely modernized telecommunication MVP.
    • Consulted as a trusted advisor to the Enterprise Transformation team, VP of IT engineering, and directors of development, infrastructure, and quality.
  • Agile Transformation Project Manager

    2016 - 2018
    The Home Depot
    • Led the Agile transformation of a $100 million IT portfolio with over 300 employees, five release trains, and Kanban infrastructure teams.
    • Stood up the Agile Centre of Excellence and SAFe Portfolio Management Office while facilitating the planning and delivery for 22 product teams.
    • Improved time-to-market from 18 months to three, improved quality in production by 85%, and business satisfaction with IT by 75%.
  • Agile DevOps Transformation Project Manager

    2016 - 2016
    Royal Bank of Canada RBC
    • Stood up a new $10 million SAFe Agile program for over 100 IT and business executives and engineers from AML, credit card fraud, and capital markets.
    • Planned and delivered a customized Agile transformation and coaching program with KPIs to executives moving from Waterfall.
    • Built a DevOps CI/CD pipeline allowing deployments every four weeks, down from 12 months and an MVP three months ahead of schedule.
  • Patent Innovation Office Project Manager

    2014 - 2014
    TD Bank
    • Established a best-in-class Kanban PMO for Canada's largest fintech Patent Innovation program delivering over 80 fintech patents per year.
  • Process Digitization Project Manager

    2013 - 2014
    Bank Of Montreal BMO
    • Stood up the process transformation Kanban PMO and coached a team of over 30 process transformation leaders to measure and deliver business cases with $60 million in value.
  • Senior Agile Project Manager

    2011 - 2013
    ScotiaBank
    • Set up and drove an international $10 million Mobile Wallet program for the Emerging Payments team utilizing Agile, Kanban, and product design workshops gaining 800,000 new customers in 24 months.
  • Senior Agile Project Manager

    2009 - 2011
    TD Bank
    • Developed TD's first Agile program for mobile retail banking, insurance, and wealth management, delivering the #1 downloaded mobile finance app. I was the program manager, Scrum Master, and coach.
  • Agile Project Manager

    2006 - 2009
    Experian
    • Spearheaded as Agile project manager, product owner, and architect of a credit automation system integrated into Fortune 500s such as Citibank, M&T Bank, Ford, Bell, Telus, Rogers, and Sprint. The company sold to Experian for $50 million.
  • Implementation Project Manager

    2002 - 2006
    CGI Group, Inc.
    • Delivered customized applicant tracking systems integrated into ERP systems of major clients like SAP, PeopleSoft, JD Edwards, TD Bank, CIBC, RBC Moneris, and Microsoft.

Project History

  • TD Bank DevOps Transformation Project Kickoff
    Led dozens of engineering teams and senior leaders on DevOps workshops to cut down DevOps adoption from months to five days.

    Led hands-on and remote "DevOps Sprints" as intensive boot-camp-style custom workshops for new DevOps teams by teaching and showing them the best tools and how to use them on their projects.

    Covered numerous application modernization technologies for DevOps, Cloud security, CI/CD, and QA automation including Docker, Puppet, Chef, Git, GitHub, Jenkins, Maven, SonarQube, Nagios, Kubernetes, OpenShift, Ansible, Selenium, Cucumber, Jira, and Confluence to name a few.

  • 911 Emergency Response Application Modernization
    Helped new team of 75 engineers on eight teams work together on a first major scaled Agile program release in only 12 weeks.

    Led eight product teams, Scrum Masters, product owners, Kanban Flowmasters, developers, QA, and senior executives on their first Agile program using the SAFe methodology. Worked to deliver completely re-architectured core 911 services utilizing SOA architecture to better support agent scalability, caller geolocating, and VOIP Applications.

  • Home Depot Digital Transformation Project
    Led Agile transformation improving: Time-to-market from 18 to three months, defects by 85%, and customer satisfaction by 75%.

    Led digital transformation using SAFe scaled Agile program management on a $100 million IT portfolio with over 300 employees, five release trains, 22 product teams, and two Kanban SAP infrastructure teams. Stood up an Agile Centre of Excellence and SAFe portfolio management office while facilitating planning and delivery for 22 digital product teams working on digitization for payment applications, eCommerce, inventory tracking, logistics, business intelligence, and pricing optimization.

  • RBC DevOps Cloud Infrastructure Transformation Project
    Led delivery of DevOps CI/CD, allowing deployments every two weeks down from 12 months. MVP three months ahead of schedule.

    Stood-up a new $10 million SAFe Agile program for over 100 IT and business executives and engineers from AML, credit card fraud and capital markets embarking on a major DevOps Cloud IT transformation. Planned and delivered customized Agile project release plans, coached and led IT teams, Scrum Masters and product owners as well as supported IT and business executives with Agile team KPIs moving from Agile to Waterfall delivery.

  • Fintech Innovation Patent Office Setup Project
    Established Fintech innovation office for major bank that facilitated the creation and delivery of 80+ fintech patents/year.

    Established a best-in-class Kanban PMO for Canada's largest fintech patent innovation program. Created processes for conducting dozens of monthly workshops to develop patentable innovations across all sectors of the bank, including retail banking, business banking, and wealth management.

  • BMO Retail Banking Digital Transformation Project
    Led 30 process improvement consultants on implementing dozens of digitization improvements delivering $60 million in value.

    Stood up process transformation Kanban PMO and coached teams of over 30 process transformation leaders on Agile, Lean, and Six Sigma to measure and deliver business cases and associated improvement projects worth over $60 million in value.

  • ScotiaBank International Mobile Wallet Project
    Utilized Agile, Kanban, and product design workshops to rapidly develop an MVP gaining 800,000 new customers in 24 months.

    Set up and drove an international $10 million mobile wallet program for the Emerging Payments team utilizing Agile, Kanban, and product design workshops to deliver MVPs in several different countries of an international bank, gaining 800,000 new customers in 24 months. The project featured in Time Magazine and was supported by the Bill & Melinda Gates Foundation, The Clinton Foundation, and Global Business Innovation Awards.

  • TD Bank Mobile Banking App Project
    Created TD Bank's first mobile banking program using Agile and delivered the #1 most downloaded mobile finance app in Canada.

    Served as program manager, Scrum Master and coach standing up TD's first Agile Program. The program worked for 24 months to deliver iOS and Android apps for mobile retail banking, mobile insurance, and mobile wealth management, becoming the #1 most downloaded mobile finance app in Canada.

  • Experience Credit Adjudication Automation App
    Designed and implemented a machine-learning powered credit decision adjudication automation tool in dozens of Fortune 500s.

    Agile project manager, solution architect, and product owner for a credit automation system powered by machine learning models. Implemented and integrated our solution into Fortune 500s such as Citibank, M&T Bank, Ford, Bell, Telus, Rogers, and Sprint. I h elped create a product later sold to Experian for $50 million.

Education

  • Bachelor's Degree in Software Engineering
    1997 - 2002
    Brock University - Ontario, Canada

Certifications

  • Certified SAFe Program Consultant
    JANUARY 2016 - PRESENT
    SAFe Institute
  • Certified Scrum Master
    JANUARY 2011 - PRESENT
    Scrum Alliance
  • Project Management Professional (PMP)
    JANUARY 2009 - PRESENT
    Project Management Institute (PMI)

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