
Jon McGowan
Verified Expert in Project Management
Project Manager
Jon is an executive IT project manager and scrum master with proven experience aligning business and developer teams seeking to build innovative software products using agile and DevOps. Jon's leadership creates high-performing teams with improved time-to-market, higher customer satisfaction, and increased software quality while accelerating productivity across an IT portfolio. He brings deep expertise in banking, fintech, insurance, and retail.
Project Highlights
Expertise
Work Experience
Senior Project Kickoff Trainer
WebAge Solutions
- Delivered project leadership coaching and training on Agile, DevOps, and application modernization to IT delivery teams.
- Led hands-on workshops for development teams using modern tools for DevOps, Cloud security, CI/CD, and QA automation. Clients included major banks and insurance companies along with government services such as TD Bank, RBC, City of Toronto, InnovaPost, SunLife, and Travellers Insurance.
Agile Program Manager
West Corporation
- Led eight product teams, Scrum Masters, product owners, Kanban Flowmasters, developers, and QA on the first scaled Agile program using SAFe.
- Released a successful two-month SAFe program increment with a completely modernized telecommunication MVP.
- Consulted as a trusted advisor to the Enterprise Transformation team, VP of IT engineering, and directors of development, infrastructure, and quality.
Agile Transformation Project Manager
The Home Depot
- Led the Agile transformation of a $100 million IT portfolio with over 300 employees, five release trains, and Kanban infrastructure teams.
- Stood up the Agile Centre of Excellence and SAFe Portfolio Management Office while facilitating the planning and delivery for 22 product teams.
- Improved time-to-market from 18 months to three, improved quality in production by 85%, and business satisfaction with IT by 75%.
Agile DevOps Transformation Project Manager
Royal Bank of Canada RBC
- Stood up a new $10 million SAFe Agile program for over 100 IT and business executives and engineers from AML, credit card fraud, and capital markets.
- Planned and delivered a customized Agile transformation and coaching program with KPIs to executives moving from Waterfall.
- Built a DevOps CI/CD pipeline allowing deployments every four weeks, down from 12 months and an MVP three months ahead of schedule.
Patent Innovation Office Project Manager
TD Bank
- Established a best-in-class Kanban PMO for Canada's largest fintech Patent Innovation program delivering over 80 fintech patents per year.
Process Digitization Project Manager
Bank Of Montreal BMO
- Stood up the process transformation Kanban PMO and coached a team of over 30 process transformation leaders to measure and deliver business cases with $60 million in value.
Senior Agile Project Manager
ScotiaBank
- Set up and drove an international $10 million Mobile Wallet program for the Emerging Payments team utilizing Agile, Kanban, and product design workshops gaining 800,000 new customers in 24 months.
Senior Agile Project Manager
TD Bank
- Developed TD's first Agile program for mobile retail banking, insurance, and wealth management, delivering the #1 downloaded mobile finance app. I was the program manager, Scrum Master, and coach.
Agile Project Manager
Experian
- Spearheaded as Agile project manager, product owner, and architect of a credit automation system integrated into Fortune 500s such as Citibank, M&T Bank, Ford, Bell, Telus, Rogers, and Sprint. The company sold to Experian for $50 million.
Implementation Project Manager
CGI Group, Inc.
- Delivered customized applicant tracking systems integrated into ERP systems of major clients like SAP, PeopleSoft, JD Edwards, TD Bank, CIBC, RBC Moneris, and Microsoft.
Project History
TD Bank DevOps Transformation Project Kickoff
Led dozens of engineering teams and senior leaders on DevOps workshops to cut down DevOps adoption from months to five days.
Covered numerous application modernization technologies for DevOps, Cloud security, CI/CD, and QA automation including Docker, Puppet, Chef, Git, GitHub, Jenkins, Maven, SonarQube, Nagios, Kubernetes, OpenShift, Ansible, Selenium, Cucumber, Jira, and Confluence to name a few.
911 Emergency Response Application Modernization
Helped new team of 75 engineers on eight teams work together on a first major scaled Agile program release in only 12 weeks.
Home Depot Digital Transformation Project
Led Agile transformation improving: Time-to-market from 18 to three months, defects by 85%, and customer satisfaction by 75%.
RBC DevOps Cloud Infrastructure Transformation Project
Led delivery of DevOps CI/CD, allowing deployments every two weeks down from 12 months. MVP three months ahead of schedule.
Fintech Innovation Patent Office Setup Project
Established Fintech innovation office for major bank that facilitated the creation and delivery of 80+ fintech patents/year.
BMO Retail Banking Digital Transformation Project
Led 30 process improvement consultants on implementing dozens of digitization improvements delivering $60 million in value.
ScotiaBank International Mobile Wallet Project
http://content.time.com/time/magazine/article/0,9171,2125031,00.htmlUtilized Agile, Kanban, and product design workshops to rapidly develop an MVP gaining 800,000 new customers in 24 months.
TD Bank Mobile Banking App Project
Created TD Bank's first mobile banking program using Agile and delivered the #1 most downloaded mobile finance app in Canada.
Experience Credit Adjudication Automation App
Designed and implemented a machine-learning powered credit decision adjudication automation tool in dozens of Fortune 500s.
Education
Bachelor's Degree in Software Engineering
Brock University - Ontario, Canada
Certifications
Certified SAFe Program Consultant
SAFe Institute
Certified Scrum Master
Scrum Alliance
Project Management Professional (PMP)
Project Management Institute (PMI)