Juan is available for hire

Juan Andres Figueroa Gonzalez

Verified Expert in Project Management

Project Manager

Langley, BC, Canada

Toptal member since October 27, 2021

Expertise

Virtual Project Management Program Delivery Web Project Management Scrum Master Consulting Scrum Project Management Lean Project Management Agile Project Management Process Design PMP Project Management Digital Project Management SAFe Project Management Software Project Management Scrum Coaching Delivery Management Monday Project Management

Bio

Andres is a business analyst and project manager with 15+ years of experience driving organizational transformation through data-driven insights. He excels in creating executive-level dashboards that support strategic decision-making and real-time KPI tracking. With expertise in project management, Andres bridges technical and business needs, collaborating effectively with teams. His Power BI expertise and leadership in cross-functional projects optimize data reporting and dashboarding.

Project Highlights

Client Management eCommerce Multi-website System

Led the development team to support the ongoing feature enhancements of the Magento 1 multi-website system using the Agile methodology. Also coached the team on the Agile approach for the migration to Magento 2.

DealGenius eCommerce Website

Served as the technical project manager and scrum master for a development team to rebrand the DealGenius website and migrate from Magento 1 to Magento 2 using the Agile methodology.

Custom Multi-website Content Management

Led the project—a custom admin portal and six websites having a single source of content input—from conceptualization to the go-live stage.

Expertise

Agile
Business Analysis
Certified ScrumMaster (CSM)
Customer Success
End-to-end Implementation (E2E)
IT Project Management
Lean Six Sigma
Management Information Systems (MIS)

Work Experience

Type A Personality Project Manager

2024 - PRESENT

Service Point Pro

Increased the team's development velocity by 100% by implementing Scrum as the project management framework, targeted mentorship, clear guidance, and performance metrics.
Migrated project management from Linear to Jira without disrupting daily operations.
Served as product owner for the validation of UI/UX designs and led the development strategy to create value and align with business goals.
Supported the data analytics team in the development of KPIs, reports, and dashboards for supervisors, managers, and executives in Sisense.

Web Applications IT Project Manager

2024 - PRESENT

Small Chip Investments

Increased the development team's productivity by 35% by implementing Scrum, structuring the cadence of work, and improving communication channels across the organization.
Developed and documented the processes to optimize the service provided by the software developers toward the value added and revenue.
Aligned the product, marketing, and development strategies to support the business goals.
Developed and launched a new website based on business needs and a new marketing strategy.
Designed, planned, and developed an admin portal for the organization to have all its data analytics in a centralized location that supports and facilitates business decisions.

Management Information Systems Analyst | Project Manager

2022 - 2024

Linwood Homes

Implemented Power BI to introduce business intelligence, leading to a 50% improvement in data visibility and enabling data-driven decision-making across departments.
Developed Power BI dashboards and reports for departmental managers and top executives with the support of the IT department.
Developed end-to-end sales-to-customer delivery funnel dashboards in Power BI to improve the organization's supply chain and service visibility.
Led the O365 and power automation implementation project across the organization, leading to a 30% increase in teams' collaboration and engagement toward the organization's goals.
Analyzed business data to identify key trends and insights, driving 50% more informed decisions and enhancing strategic planning across the organization.
Established the continuous improvement department by applying Lean Six Sigma methodologies, resulting in a 20% increase in operational efficiency through data-driven process optimization.
Collaborated with cross-functional teams to identify process improvement opportunities, using data analytics to increase efficiency by 20% across key business operations.
Introduced Lean Six Sigma concepts to the company and developed training materials.
Led the ERP system selection project that will allow the company to grow.

Operational Project Manager

2023 - 2023

Mironova Labs Inc.

Implemented Jira as a workload balance tool using the Scrum framework as the baseline.
Provided Scrum framework training to the team members for its implementation.
Set the basis for Salesforce implementation to manage customers and vendors.
Developed the structure to implement a successful document management system (DMS).
Provided project management structure and a corporate approach to the organization.

Process Improvement Project Manager

2023 - 2023

Coker Feed Mill, Inc

Led and developed process documentation to be used for continuous improvement.
Developed a project plan to implement an integrated ERP system for the company.
Led the organization's mindset change for continuous improvement strategies implementation.

HubSpot Consultant

2023 - 2023

Houwzer

Analyzed contacts' data to find potential duplicates and clean the data. Around 64,000 contacts were merged as they were found duplicated during the analysis.
Developed an API to manage the merge, as HubSpot has a limit of 2,000 every three to four weeks.
Suggested and implemented an integration with Dedupely to manage duplicates.

Technical Program Manager

2022 - 2023

mIQroTech

Developed and implemented a document management system (DMS) using SharePoint.
Spearheaded the definition of the project for developing the IoT and AI data-driven new-generation product.
Introduced the quality function deployment framework to support the creation of the product's new generation in a structured way based on the customer requirements.
Acted as the project manager of the product's new-generation development.

Operations and Project Manager

2019 - 2022

Concentrix Catalyst

Led the eCommerce correction of error (COE) process improvement and portfolio of projects for better deliverable cadence.
Set up managed service workflows, communication approaches, and structured formats for business and system requirement gathering.
Migrated from a Waterfall to an Agile approach for the managed services division to increase delivery output and customer satisfaction.
Promoted customer engagement and increased delivery outputs and sales on all managed service accounts.
Oversaw migration projects across different platforms, such as WordPress and Magento. My work included database analysis and design, API development, and integrations to enable full eCommerce functionality.
Assisted the sales department through technical meetings with prospects and provided solution approaches to meet their needs.
Led and supported several discovery processes for new eCommerce platform migration projects.
Implemented user localization to improve the UX while searching for products, mainly on Magento and WordPress. The approach included language translations, website layout adjustments, and currency changes for product prices.
Spearheaded the training initiatives for the eCommerce COE, creating content and teaching specific topics.

Master's Degree Lecturer

2018 - 2021

TecMilenio University

Increased students' certification rate for the Lean Six Sigma Green Belt certification.
Coached students on project management strategies based on their specific projects.
Taught topics related to project management, continuous improvement, Lean Six Sigma Green Belt certification, process improvement, and quality management.

Operations and IT Manager

2013 - 2018

MexicoNow

Led IT development initiatives regarding website development, user experience, event management, and customer satisfaction.
Guided the organizational technology strategy and roadmaps.
Trained and enforced the Scrum framework for the IT development team.
Commanded the revenue of the business development initiatives and events coordinated by the event promotion and sales departments.
Utilized user localization to improve customer and user experience for product searches. The approach included language translations and website layout adjustments. Changes were mostly made on the WordPress websites and a custom web application.

Boeing 787 Engineering Lead

2012 - 2013

Safran

Drove operational, functional, and quality improvements to products, processes, failure detection, and inspection methods.
Managed the electrical test and final inspection departments directly.
Decreased customer defects by 50% by conducting a standardized parts inspection and testing procedure.
Conducted in-work training for team members' development. Trained technical personnel when needed.

IT Project Leader

2010 - 2012

Safran

Led the definition of the system requirements and specifications and created validation data and tests, ensuring proper system development and customer satisfaction.
Conducted effective multinational project management in a multilingual environment.
Observed the progress of each project, examined risks, and coordinated contingency plans.
Facilitated team meetings and discussed the project's goals and objectives.

Electrical Test Engineer

2006 - 2010

Safran

Increased efficiency by 90% by improving the failure detection and analysis procedure.
Implemented electrical test procedures and test programs during the transfer of the Embraer Phenom 100.
Reduced quality complaints by 90% using Lean Sigma tools and implemented a pre-failure detection system for the primary customer complaints.

Service Engineer

2005 - 2006

Diagnosticos Arma

Reduced corrective maintenance for Bayer Diagnostics equipment by 90%.
Developed a preventive maintenance plan according to equipment usage and rate of failure.
Designed and implemented a communication channel with the equipment laboratories and hospitals to improve service rate and customer satisfaction.

Project History

Client Management eCommerce Multi-website System

http://www.spraysmarter.com

ROLE
• Technical project manager

CONTRIBUTIONS
• Led a team of Magento developers and QA engineers to support the Magento 1 system and ongoing enhancements.
• Coached the client on the Scrum methodology to enhance development prioritization.
• Acted as a solutions architect to provide strategies for feature development and requirement fulfillment.
• Supported B2C and B2B websites.
• Coached the client on the Agile approach for the migration of websites to Magento 2.

DealGenius eCommerce Website

http://www.dealgenius.com

Served as the technical project manager and scrum master for a development team to rebrand the DealGenius website and migrate from Magento 1 to Magento 2 using the Agile methodology.

ROLE
• Technical project manager

CONTRIBUTIONS
• Managed a team of Magento developers, designers, and QA engineers on a scrum project.
• Conducted client training on the use of the Magento 2 platform.
• Coached the team in implementing Scrum best practices.
• Helped remove impediments.
• Coached the client in managing the project scope and development priorities.
• Facilitated scrum ceremonies.
• Acted as a product owner and addressed the development team's technical questions.

Custom Multi-website Content Management

Led the project—a custom admin portal and six websites having a single source of content input—from conceptualization to the go-live stage.

The project consisted of one centralized content management portal and six event promotion websites requiring constant updates.

ROLE
• Project leader

CONTRIBUTIONS
• Acted as a project leader and development project manager.
• Coached the development team on using the Scrum methodology.
• Facilitated scrum ceremonies.
• Supported the other departments in defining the system requirements and created appropriate user stories.
• Assisted in defining technical requirements and developing solution approaches.

IT Project Management Methodology Migration

Led the migration of the IT department methodology from Waterfall to Scrum.

ROLE
• Project lead

CONTRIBUTIONS
• Trained the IT department on the Scrum methodology.
• Supported the definition of user stories from members across the company.
• Established critical KPIs for project management.
• Implemented an appropriate ticket management system.

Document Management System for a Femtech Company

Implemented a document management system and a workflow to increase automation and deliverables.

I worked with a startup to set up the document management system, define the appropriate workflow, and automate processes to avoid repetitive tasks. This ensured confidence and simplicity in management.

CheckingIn

Led the implementation of the Scrum framework for web and mobile development teams. Served as a consultant for business and value-added approaches for the development and business teams.

Managed a fully remote team of developers for web and mobile app development. Consulted the team on business and value-added approaches for new feature development. Led the transition from Waterfall to Agile methodologies for the development team.

Management Information System Project

Led the implementation of a management information system to allow the business to have access to centralized information for business decisions.

As part of the implementation, I spearheaded the generation of work procedures and the documentation of all processes and workflows. My work also included conducting training for the users of the system.

Technical Program Management

http://www.miqrotech.com

Oversaw the development of the project planning structure for the launch of a new generation of a product.

I worked as a technical program manager and led the development of a product's new generation from discovery to completion. Being an innovative project, it included engineering, science and research, analytics, and manufacturing management to create a new product in the shortest possible time frame.

HubSpot Website Support

Supported the HubSpot website development and the database integrations with the website and CRM.

Direct website support includes (but is not limited to):

• Website changes
• Template generation and modification
• Snippets and integrations
• Database support
• CRM configuration support
• Forms generation
• Forms integration

Process and Systems Improvement Project Management

https://cokerfeedmill.com/

Documented the complete VSM process, compared various ERP options for implementation, and developed an implementation approach.

I led the analysis of existing processes and systems to enhance accuracy and efficiency in resource management. I also formulated an implementation plan and thoroughly evaluated ERP systems for cost-effective project execution.

HubSpot Worklfow Optimization

https://houwzer.com/

Implemented process mapping and enhancements to ensure a smoother transition, simplifying management procedures.

I audited the HubSpot system and its processes and workflows, documented the process, and identified the value stream. Also, I developed an ideal process workflow that was realistic and feasible for implementation. Finally, I implemented workflow changes, including integrating an application for detecting duplicate contacts.

Operations Management Process Improvement

https://www.mironova.com/

Implemented the Scrum framework within the IT department to effectively cater to the organization's requirements.

I developed training materials and fully implemented the Scrum framework within the IT department. Also, I integrated Jira for task management with appropriate automation and alerts and linked Salesforce with Jira to streamline customer support actions related to IT. Finally, I successfully implemented Salesforce for CRM.

SaaS Development for Service Industry

https://servicepointpro.com/

Rescued the project and spearheaded feature development to bring the project to a successful completion.

My responsibilities included:
• Overseeing the entire development team, which included back-end developers, front-end desktop developers, front-end mobile developers, internal and external designers, QA engineers, testers, and stakeholders.
• Serving as the scrum master and product owner.
• Creating the product roadmap and managed feature development.
• Implementing Scrum as the development framework.
• Enhancing development velocity through the Scrum framework implementation.

Education

2014 - 2016

Master's Degree in Business Administration (MBA)

Universidad TecMilenio - Chihuahua, Mexico

2000 - 2005

Bachelor's Degree in Mechatronics Engineering

Tec de Monterrey - Chihuahua, Mexico

SigmaPro

JULY 2016 - PRESENT

Project Management based on PMBOK

ITEra, S.A.

Skills

Tools

Zoom, Project Management & Work Tracking Tools, Microsoft Project, Microsoft OneDrive, Office 365, Microsoft Excel, Jira, Slack, Skype, Adobe, Microsoft Power BI, Microsoft Visio, HubSpot, SQL, Asana, Confluence, Microsoft Dynamics, Salesforce, Google Workspace, Trello, Excel 365, Google Analytics, Draw.io, Bitbucket, Git, GitHub, Sentry, MongoDB Atlas, HubSpot COS

Paradigms

Lean Project Management, Change Management, Agile Project Management, Requirements Analysis, Agile, Scrum, Agile Leadership, Agile Product Management, B2B2C, Agile Delivery, Key Performance Metrics, DevOps, Lean, Kanban, Business to Business to Consumer (B2B2C), Digital Marketing Best Practices, B2B, Data-driven Development, Implementation Project Management, B2C, Agile Software Development, Database Design, Engineering, Procurement, & Construction (EPC), Marketplace Platforms, Demand-driven Resource Management, Cross-platform, Value Stream Identification, Team Development

Industry Expertise

Lean Six Sigma, Retail & Wholesale, Supply Chain Management (SCM), Apparel & Accessories, Higher Education, Education Technology (Edtech), Healthcare, Real Estate, Consumer Products, Logistics, Civil Engineering, Small & Medium-sized Enterprises (SME), Utilities, Travel & Leisure

Platforms

Magento, SharePoint, SharePoint 365, Microsoft Power Automate, Magento 2, Monday.com, AODocs, WordPress, Enterprise Resource Planning (ERP), Android, iOS, Zoho CRM, SharePoint 2007, Amazon Web Services (AWS), Vercel

Other

Project Management, Waterfall Methodology, Certified ScrumMaster (CSM), Product Owner, Leadership, Customer Success, IT Project Management, Web Project Management, Multi-functional Teams, University Teaching, Teaching, Continuous Improvement, Process Mapping, Web Applications, Project Planning, Project Timelines, Expectations Management, Responsive Web Apps, Requirements & Specifications, Training, Process Flows, Process Improvement, Process Improvement Project Management, Process Optimization, Workflow, Workflow Optimization, Organization, Planning, Project Tracking, Reports, Client Services, Scrum Master, Status Updates, Scope of Work (SOW), Data Collection, Cross-functional Collaboration, Cross-functional Team Leadership, Data, Data Management Platforms, Data Quality Management, Human Capital Management, Human Resource Management Systems (HRMS), Product Management, Project Management Operations, Project Coordination, Stakeholder Management, Scheduling, Scope, Requirements, Advisory, Technical Leadership, Business Advisory, Database Management, Software Development Lifecycle (SDLC), Project Scheduling, Scope Management, Projects, HTML5, Team Leadership, Web App Development, Discovery, Project Discovery, Facilitation, Structured Facilitation, Discovery Management, Bug Discovery & Tracking, Project Design, Project Review, Remote Work, Remote Support, Remote Work Consulting, Information Systems, IT Management, Copywriting, Email, Schedule Optimization, Budgeting, Reporting, Strategy, IT Strategy, Business Processes, Best Practices, Metrics, Product Strategy, Risk Analysis, Teamwork, Agile Program Management, Training Content, Training & Training Content Development, Employee Training, Hiring, Technical Hiring, Interviewing, Jira Administrator, Project Finance, Buildertrend, Certified Scrum Product Owner (CSPO), Certified Scrum Professional, Business Cases, Document Management Systems (DMS), Gantt Chart, Task Scheduling, Strategic Planning & Execution, Estimations, Configuration Management, Integration, Websites, Customer Support, Small Business, Communication, Program Management, JSON, Team Management, ClickUp, Delivery Management, Enterprise Project Management, Teams, Google Meet, BlueJeans, Engineering, Scrum Coaching, Microsoft Teams, eCommerce, Customer Service, System Requirements, Business Requirements, IT Projects, IT Operations Management (ITOM), Forecasting, Coaching, Operations, Quality Assurance (QA), Systems, Value Engineering, Process Design, Automation, Startups, Agile Sprints, Sprint Planning, Product Roadmaps, Feature Backlog Prioritization, Digital Project Management, Digital Innovation, Dashboards, Content Management, Responsive, Roadmaps, Business to Business (B2B), Backlog Grooming, Sprints, User Experience (UX), User Interface (UI), Agile Product Delivery, Manufacturing, Entrepreneurship, Software Development, Cloud, Agency, CSS, Website CMS, Enterprise Software, Sprint Ceremonies, Sprint Retrospectives, Technical Project Management, Consulting, B2B Partnerships, SaaS, Enterprise SaaS, Software as a Service (SaaS), Tech Sales, Lean Startups, New Product Development, Minimum Viable Product (MVP), Feature Prioritization, Assessment Development, Solution Architecture, REST APIs, Business Consulting, Account Management, Software Project Management, Discovery Workshops, Staffing, Remote Team Leadership, Data Migration, Database Migration, SharePoint Management, SharePoint Online, Remote User Testing, Content Marketing, Copyright, Sales Strategy, Launch Strategy, Growth Strategy, Strategic Planning, System Administration, Operations & Business Support Systems (OSS/BSS), Localization, Early-stage Startups, Two-sided Marketplaces, Marketing, Pricing, Product Requirements Documentation (PRD), Technical Documentation, Technical Requirements, UX Process, Zoho Projects, Jira Administration, Total Quality Management (TQM), Vendor Selection, Vendor Management, OneDrive, Google Apps, Business Development, QFD, Quality Management Systems (QMS), Distributed Team Management, Investments, Web Development Strategy, Customer Relationship Management (CRM), HubSpot CRM, App Integration, Integration Tools, System Integration, Excel VBA, Mentorship, Mentorship & Coaching, Accountability, JSON REST APIs, Data Feeds, Warehouses, Scaled Agile Framework (SAFe), Data-driven Decision-making, Performance Management, Digital Transformation Program Management, Code Review, Progressive Web Applications (PWAs), React, Project Management Professional (PMP), Regulatory Compliance, Programming, Business, ISO 9001, ISO 27001, Implementation, End-to-end Implementation (E2E), Business to Consumer (B2C), Agile Coaching, Business Rules, Mobile App Development, Data Products, Software Implementation, System Implementation, Documentation, APIs, CRM APIs, Web API, Databases, API Databases, Data Management, Product Discovery, Project Evaluation, IT Consulting, Web Consulting, Project Consultancy, Scrum Product Owner, Startup Consulting, Project Consultation, Cost Estimation, Project Scoping, Mobile Apps, Data Integration, Cloud Architecture, User Stories, Web Development, Zoho, Management Information Systems (MIS), Stakeholder Engagement, Construction Management, QA Leadership, Product Vision, UX Documentation, Application Monitoring, Monitoring, Smartsheet, Microsoft Flow, Vendors & Suppliers, Internet of Things (IoT), Artificial Intelligence (AI), Technical Support, Enterprise, Healthcare Services, Warehouse Management, Scorecard Development, Balance Scorecards, Key Performance Indicators (KPIs), Objectives & Key Results (OKRs), PHP, IT, Website Management, Web Analytics, Digital Asset Management, Business Analysis, Use Case Analysis, UX Audits, Website QA, Data Reporting, Lean Manufacturing, Manufacturing Project Management, Operational Assessments, Dashboard Design, Analytics, Data Analytics, Identity & Access Management (IAM), Project Management Office (PMO), Diagnostics, Biomedical Skills, Biotechnology, Finance, Project Reporting, Risk Management, Notion, SOP Development, Time Management, Backlog Management, Estimation & Planning, Web & Mobile Applications, Product Development, Project Management & Delivery, Field Service Management, Software Integration, Digital Transformation, Business & Digital Transformation, Elasticsearch, HTML, JavaScript, Microsoft SQL Server, Version Control, Release Management, Software Release Management, Source Code Control System (SCCS), Resource Management, Internal Communications, Operational Workflow, Operations Management, Process Automation, Task Automation, Optimization, Troubleshooting, System Architecture, Events, SDKs, Standard Operating Procedures Development, PI Planning, Business Proposals, Presentations, Technical Writing, Client Presentations, Sales Presentations, Angular, AngularJS, Next.js, Backup & Recovery, System Migration, PMO Development, Web UI, Web UX, Linear, SaaS Design, SaaS Product Management, Service Delivery Project Management, API Integration, Data Analysis, Data Quality Analysis, Complex Data Analysis, Unstructured Data Analysis, Exploratory Data Analysis, Customer Experience Management, Business Transformation Project Management, Content Management Systems (CMS), NoSQL, MongoDB, Web Technologies, Customer Service Support, Security, Data Security, IT Security, IoT Security, Cloud Security, Cross-platform App Development, Mobile/Web Project Management, Technical Product Management, Apps, React Native, Product Ownership, Professional Scrum Product Owner (PSPO), Scrum Product Owner Contractor, Certified Scrum Developer, Professional Agile Leadership (PAL), Python 3, Python, Business Intelligence (BI), Business Intelligence (BI) Platforms, Emotional Intelligence Coaching, New Business Development, Value Stream Mapping, Value Stream Management, Claims, Claims Processing, Corrective Actions, Value Steam Mapping, Salesforce API, Jira REST API, IT Product Management, Web Product Management, App Product Management, Client Delivery Management, Client Management, Client Relationship Management, Google Drive, Process Documentation, Data Entry, Case Management, Data Encryption, Encryption

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