Juan is available for hire

Juan Andres Figueroa Gonzalez

Verified Expert in Project Management

Project Manager

Langley, BC, Canada

Toptal member since October 27, 2021

Expertise

Virtual Project Management Web Project Management Delivery Management Business Process Consulting Scrum Project Management Digital Project Management Agile Coaching Scrum Master Consulting Lean Project Management Agile Project Management Monday Project Management Program Delivery

Bio

Andres is a business analyst and project manager with 15+ years of experience driving organizational transformation through data-driven insights. He excels in creating executive-level dashboards that support strategic decision-making and real-time KPI tracking. With expertise in project management, Andres bridges technical and business needs, collaborating effectively with teams. His Power BI expertise and leadership in cross-functional projects optimize data reporting and dashboarding.

Project Highlights

Client Management eCommerce Multi-website System

Led the development team to support the ongoing feature enhancements of the Magento 1 multi-website system using the Agile methodology. Also coached the team on the Agile approach for the migration to Magento 2.

Custom Multi-website Content Management

Led the project—a custom admin portal and six websites with a single content input source—from conceptualization to the go-live stage. Acted as Business Analyst while understanding the business needs and gathering the solution requirements

SaaS Development for Service Industry

Rescued the project and spearheaded feature development to bring the project to a successful completion.

Expertise

Agile
Business Analysis
Certified ScrumMaster (CSM)
Customer Success
End-to-end Implementation (E2E)
IT Project Management
Lean Six Sigma
Management Information Systems (MIS)

Work Experience

Type A Personality Project Manager

2024 - PRESENT

Service Point Pro

Increased the team's development velocity by 100% by implementing Scrum as the project management framework, targeted mentorship, clear guidance, and performance metrics.
Managed the development team using Linear.App as the project management tool, focusing on improving development cadence and optimizing the development process.
Acted as a business analyst while determining the MVP of the system to be developed and considering the functionalities that the tool shall have for the initial public-facing release.
Developed the API documentation, including API references and troubleshooting guides for the integrations with external systems and internal microservices processes.
Served as product owner for the validation of UI/UX designs and led the development strategy to create value and align with business goals.
Migrated project management from Linear to Jira without disrupting daily operations.
Supported the development of web and mobile applications coded in Node.js with HTML and CSS.
Supported the data analytics team in the development of KPIs, reports, and dashboards for supervisors, managers, and executives in Sisense.
Migrated document management from ClickUp to Confluence.

Web Applications IT Project Manager

2024 - PRESENT

Small Chip Investments

Increased the development team's productivity by 35% by implementing Scrum, structuring the cadence of work, and improving communication channels across the organization.
Wrote the API documentation for the microservices for the internal processing development and supported the team in identifying the best API endpoints for the external services.
Developed and documented the processes to optimize the service provided by the software developers toward the value added and revenue.
Developed a web application in Node.js, using Vercel Hosting services and API connections to external services, including Voucherify, Active Campaign, and vendors.
Supported PR reviews for code developed in Node.js, JavaScript, and HTML/CSS.
Aligned the product, marketing, and development strategies to support the business goals.
Developed and launched a new website based on business needs and a new marketing strategy.
Designed, planned, and developed an admin portal for the organization to have all its data analytics in a centralized location that supports and facilitates business decisions.

Technical Project Manager

2025 - 2025

PANZ Lumber International Inc

Built a complete solution project plan, including cost estimation and development roadmap for a SaaS proposal.
Created a risk analysis for the project proposal of a SaaS solution.
Developed a cost estimation analysis for the project proposal of a SaaS solution.

Management Information Systems Analyst | Project Manager

2022 - 2024

Linwood Homes

Implemented Power BI to introduce business intelligence, leading to a 50% improvement in data visibility and enabling data-driven decision-making across departments.
Developed Power BI dashboards and reports for departmental managers and top executives with the support of the IT department.
Developed end-to-end sales-to-customer delivery funnel dashboards in Power BI to improve the organization's supply chain and service visibility.
Acted as a business analyst while developing the reporting dashboards and implementing Power BI as the business intelligence tool. Also acted as a business analyst while translating business requirements into IT projects.
Led the O365 and power automation implementation project across the organization, leading to a 30% increase in teams' collaboration and engagement toward the organization's goals.
Analyzed business data to identify key trends and insights, driving 50% more informed decisions and enhancing strategic planning across the organization.
Established the continuous improvement department by applying Lean Six Sigma methodologies, resulting in a 20% increase in operational efficiency through data-driven process optimization.
Collaborated with cross-functional teams to identify process improvement opportunities, using data analytics to increase efficiency by 20% across key business operations.
Introduced Lean Six Sigma concepts to the company and developed training materials.
Led the ERP system selection project that will allow the company to grow.

Operational Project Manager

2023 - 2023

Mironova Labs Inc.

Implemented Jira as a workload balance tool using the Scrum framework as the baseline.
Provided Scrum framework training to the team members for its implementation.
Set the basis for Salesforce implementation to manage customers and vendors.
Developed the structure to implement a successful document management system (DMS).
Provided project management structure and a corporate approach to the organization.

Process Improvement Project Manager

2023 - 2023

Coker Feed Mill, Inc

Led and developed process documentation to be used for continuous improvement.
Developed a project plan to implement an integrated ERP system for the company.
Led the organization's mindset change for continuous improvement strategies implementation.

HubSpot Consultant

2023 - 2023

Houwzer

Analyzed contacts' data to find potential duplicates and clean the data. Around 64,000 contacts were merged as they were found duplicated during the analysis.
Developed an API to manage the merge, as HubSpot has a limit of 2,000 every three to four weeks.
Suggested and implemented an integration with Dedupely to manage duplicates.

Technical Program Manager

2022 - 2023

mIQroTech

Developed and implemented a document management system (DMS) using SharePoint.
Spearheaded the definition of the project for developing the IoT and AI data-driven new-generation product.
Introduced the quality function deployment framework to support the creation of the product's new generation in a structured way based on the customer requirements.
Acted as the project manager of the product's new-generation development.

Operations and Project Manager

2019 - 2022

Concentrix Catalyst

Led the platform migrations to Magento 2, where ALM was a cornerstone of success. Worked closely with diverse teams to ensure account onboarding, maintenance, and termination were seamlessly integrated into the product lifecycle.
Promoted customer engagement and increased delivery outputs and sales on all managed service accounts.
Set up managed service workflows, communication approaches, and structured formats for business and system requirement gathering.
Migrated from a Waterfall to an Agile approach for the managed services division to increase delivery output and customer satisfaction.
Acted as a business analyst while gathering the requirements for the clients to transition their eCommerce website and determining the key functionalities and features required for transparency and ease of usage.
Oversaw migration projects across different platforms, such as WordPress and Magento. My work included database analysis and design, API development, and integrations to enable full eCommerce functionality.
Assisted the sales department through technical meetings with prospects and provided solution approaches to meet their needs.
Led and supported several discovery processes for new eCommerce platform migration projects.
Implemented user localization to improve the UX while searching for products, mainly on Magento and WordPress. The approach included language translations, website layout adjustments, and currency changes for product prices.
Spearheaded the training initiatives for the eCommerce COE, creating content and teaching specific topics.

Master's Degree Lecturer

2018 - 2021

TecMilenio University

Increased students' certification rate for the Lean Six Sigma Green Belt certification.
Coached students on project management strategies based on their specific projects.
Taught topics related to project management, continuous improvement, Lean Six Sigma Green Belt certification, process improvement, and quality management.

Operations and IT Manager

2013 - 2018

MexicoNow

Acted as a business analyst while gathering and determining the features required for the in-house events management portal and the production system that would allow remote interaction for the magazine's production process.
Acted as a product owner in the in-house developed events management system where the account creation and management were critical for the B2B business interactions and integration with other event features.
Led IT development initiatives regarding website development, user experience, event management, and customer satisfaction.
Guided the organizational technology strategy and roadmaps.
Trained and enforced the Scrum framework for the IT development team.
Commanded the revenue of the business development initiatives and events coordinated by the event promotion and sales departments.
Utilized user localization to improve customer and user experience for product searches. The approach included language translations and website layout adjustments. Changes were mostly made on WordPress websites and custom web applications.

Boeing 787 Engineering Lead

2012 - 2013

Safran

Drove operational, functional, and quality improvements to products, processes, failure detection, and inspection methods.
Managed the electrical test and final inspection departments directly.
Decreased customer defects by 50% by conducting a standardized parts inspection and testing procedure.
Conducted in-work training for team members' development. Trained technical personnel when needed.

IT Project Leader

2010 - 2012

Safran

Led the definition of the system requirements and specifications and created validation data and tests, ensuring proper system development and customer satisfaction.
Conducted effective multinational project management in a multilingual environment.
Observed the progress of each project, examined risks, and coordinated contingency plans.
Facilitated team meetings and discussed the project's goals and objectives.

Electrical Test Engineer

2006 - 2010

Safran

Increased efficiency by 90% by improving the failure detection and analysis procedure.
Implemented electrical test procedures and test programs during the transfer of the Embraer Phenom 100.
Reduced quality complaints by 90% using Lean Sigma tools and implemented a pre-failure detection system for the primary customer complaints.

Service Engineer

2005 - 2006

Diagnosticos Arma

Reduced corrective maintenance for Bayer Diagnostics equipment by 90%.
Developed a preventive maintenance plan according to equipment usage and rate of failure.
Designed and implemented a communication channel with the equipment laboratories and hospitals to improve service rate and customer satisfaction.

Project History

Client Management eCommerce Multi-website System

http://www.spraysmarter.com

ROLE
• Technical project manager

CONTRIBUTIONS
• Led a team of Magento developers and QA engineers to support the Magento 1 system and ongoing enhancements.
• Coached the client on the Scrum methodology to enhance development prioritization.
• Acted as a solutions architect to provide strategies for feature development and requirement fulfillment.
• Supported B2C and B2B websites.
• Coached the client on the Agile approach for the migration of websites to Magento 2.

DealGenius eCommerce Website

http://www.dealgenius.com

Served as the technical project manager and scrum master for a development team to rebrand the DealGenius website and migrate from Magento 1 to Magento 2 using the Agile methodology.

ROLE
• Technical project manager

CONTRIBUTIONS
• Managed a team of Magento developers, designers, and QA engineers on a scrum project.
• Conducted client training on the use of the Magento 2 platform.
• Coached the team in implementing Scrum best practices.
• Helped remove impediments.
• Coached the client in managing the project scope and development priorities.
• Facilitated scrum ceremonies.
• Acted as a product owner and addressed the development team's technical questions.

Custom Multi-website Content Management

The project consisted of one centralized content management portal and six event promotion websites requiring constant updates.

ROLE
• Project leader and Business Analyst

CONTRIBUTIONS
• Acted as a project leader and development project manager.
• Coached the development team on using the Scrum methodology.
• Facilitated scrum ceremonies.
• Supported the other departments in defining the system requirements and created appropriate user stories.
• Assisted in defining technical requirements and developing solution approaches.

IT Project Management Methodology Migration

Led the migration of the IT department methodology from Waterfall to Scrum.

ROLE
• Project lead

CONTRIBUTIONS
• Trained the IT department on the Scrum methodology.
• Supported the definition of user stories from members across the company.
• Established critical KPIs for project management.
• Implemented an appropriate ticket management system.

Document Management System for a Femtech Company

Implemented a document management system and a workflow to increase automation and deliverables.

I worked with a startup to set up the document management system, define the appropriate workflow, and automate processes to avoid repetitive tasks. This ensured confidence and simplicity in management.

CheckingIn

Led the implementation of the Scrum framework for web and mobile development teams. Served as a consultant for business and value-added approaches for the development and business teams.

Managed a fully remote team of developers for web and mobile app development. Consulted the team on business and value-added approaches for new feature development. Led the transition from Waterfall to Agile methodologies for the development team.

Management Information System Project

Led the implementation of a management information system to allow the business to have access to centralized information for business decisions.

As part of the implementation, I spearheaded the generation of work procedures and the documentation of all processes and workflows. My work also included conducting training for the users of the system.

Technical Program Management

http://www.miqrotech.com

Oversaw the development of the project planning structure for the launch of a new generation of a product.

I worked as a technical program manager and led the development of a product's new generation from discovery to completion. Being an innovative project, it included engineering, science and research, analytics, and manufacturing management to create a new product in the shortest possible time frame.

HubSpot Website Support

Supported the HubSpot website development and the database integrations with the website and CRM.

Direct website support includes (but is not limited to):

• Website changes
• Template generation and modification
• Snippets and integrations
• Database support
• CRM configuration support
• Forms generation
• Forms integration

Process and Systems Improvement Project Management

https://cokerfeedmill.com/

Documented the complete VSM process, compared various ERP options for implementation, and developed an implementation approach.

I led the analysis of existing processes and systems to enhance accuracy and efficiency in resource management. I also formulated an implementation plan and thoroughly evaluated ERP systems for cost-effective project execution.

HubSpot Workflow Optimization

https://houwzer.com/

Implemented process mapping and enhancements to ensure a smoother transition, simplifying management procedures.

I audited the HubSpot system and its processes and workflows, documented the process, and identified the value stream. Also, I developed an ideal process workflow that was realistic and feasible for implementation. Finally, I implemented workflow changes, including integrating an application for detecting duplicate contacts.

Operations Management Process Improvement

https://www.mironova.com/

Implemented the Scrum framework within the IT department to effectively cater to the organization's requirements.

I developed training materials and fully implemented the Scrum framework within the IT department. Also, I integrated Jira for task management with appropriate automation and alerts and linked Salesforce with Jira to streamline customer support actions related to IT. Finally, I successfully implemented Salesforce for CRM.

SaaS Development for Service Industry

https://servicepointpro.com/

Rescued the project and spearheaded feature development to bring the project to a successful completion.

RESPONSIBILITIES
• Oversaw the entire development team, which included back-end developers, front-end desktop developers, front-end mobile developers, internal and external designers, QA engineers, testers, and stakeholders.
• Served as the scrum master and product owner.
• Created the product roadmap and managed feature development.
• Implemented Scrum as the development framework.
• Enhanced development velocity through the Scrum framework implementation.

In-house Events Management Portal Development

Acted as a business analyst while gathering and determining the most critical features required for the in-house events management portal.

I developed an in-house event management portal to be integrated with events websites. It allows the event's participants to schedule meetings with other participants and engage with others in different event activities such as plant tours or conferences. I used APIs and microservices to deliver content across multiple platforms

Education

2014 - 2016

Master's Degree in Business Administration (MBA)

Universidad TecMilenio - Chihuahua, Mexico

2000 - 2005

Bachelor's Degree in Mechatronics Engineering

Tec de Monterrey - Chihuahua, Mexico

SigmaPro

JULY 2016 - PRESENT

Project Management based on PMBOK

ITEra, S.A.

Skills

Tools

Jira, Zoom, Project Management & Work Tracking Tools, Microsoft Project, Microsoft OneDrive, Office 365, Microsoft Excel, Spreadsheets, Atlassian, Postman, Google Sheets, Slack, Skype, Asana, Confluence, Adobe, Microsoft Power BI, Microsoft Visio, HubSpot, SQL, Trello, Microsoft Power Apps, ETL, Zapier, GitLab, Microsoft Dynamics, Salesforce, Google Workspace, Excel 365, Google Analytics, Draw.io, Bitbucket, Git, GitHub, Sentry, MongoDB Atlas, HubSpot COS, Miro

Paradigms

Scrum, Lean Project Management, Change Management, Agile Project Management, Requirements Analysis, Agile Workflow, Business Process Modeling Notation (BPMN), Acceptance Testing, Domain-driven Development, Agile, Agile Leadership, Agile Product Management, B2B2C, Agile Delivery, Key Performance Metrics, DevOps, Lean, Kanban, Business to Business to Consumer (B2B2C), Organizational Change Management (OCM), Continuous Integration (CI), Instructional Design, Rapid Prototyping, Search Engine Optimization (SEO), Digital Marketing Best Practices, B2B, Data-driven Development, Implementation Project Management, B2C, Agile Software Development, Database Design, Engineering, Procurement, & Construction (EPC), Marketplace Platforms, Demand-driven Resource Management, Cross-platform, Value Stream Identification, Team Development

Industry Expertise

Lean Six Sigma, Retail & Wholesale, Supply Chain Management (SCM), Apparel & Accessories, Higher Education, Education Technology (Edtech), Healthcare, Real Estate, Consumer Products, Logistics, Civil Engineering, Small & Medium-sized Enterprises (SME), Utilities, Travel & Leisure

Platforms

Magento, WordPress, SharePoint, SharePoint 365, Microsoft Power Automate, Magento 2, Monday.com, Amazon Web Services (AWS), AODocs, Enterprise Resource Planning (ERP), Android, iOS, Zoho CRM, SharePoint 2007, Vercel, Azure

Other

Project Management, Waterfall Methodology, Certified ScrumMaster (CSM), Product Owner, Leadership, Customer Success, Customer Service, IT Project Management, Web Project Management, Multi-functional Teams, IT Operations Management (ITOM), University Teaching, Teaching, Continuous Improvement, Agile Coaching, Process Mapping, Web Applications, Project Planning, Project Timelines, Expectations Management, Responsive Web Apps, Feature Backlog Prioritization, Requirements & Specifications, Digital Project Management, Training, Dashboards, Process Flows, Process Improvement, Process Improvement Project Management, Process Optimization, Workflow, Workflow Optimization, Roadmaps, Organization, Planning, Project Tracking, Reports, CSS, Client Services, Scrum Master, Status Updates, Technical Project Management, APIs, Project Scoping, Scope of Work (SOW), Data Collection, Cross-functional Collaboration, Cross-functional Team Leadership, Data, Data Management Platforms, Data Quality Management, Human Capital Management, Human Resource Management Systems (HRMS), Product Management, Project Management Operations, Project Coordination, Stakeholder Management, Scheduling, Scope, Requirements, Advisory, Technical Leadership, Business Advisory, Database Management, Software Development Lifecycle (SDLC), Project Scheduling, Scope Management, Projects, HTML5, Web Development, Team Leadership, Web App Development, Discovery, Project Discovery, Facilitation, Structured Facilitation, Discovery Management, Bug Discovery & Tracking, Project Design, Project Review, Remote Work, Remote Support, Remote Work Consulting, Information Systems, IT Management, Copywriting, Email, Schedule Optimization, Budgeting, Reporting, Strategy, IT Strategy, Business Processes, Best Practices, Metrics, Product Strategy, Risk Analysis, Teamwork, Agile Program Management, Product Requirements Documentation (PRD), Technical Documentation, Training Content, Training & Training Content Development, Employee Training, Hiring, Technical Hiring, Interviewing, Jira Administrator, Jira Administration, Project Finance, Buildertrend, Certified Scrum Product Owner (CSPO), Certified Scrum Professional, Business Cases, Document Management Systems (DMS), Gantt Chart, Task Scheduling, Strategic Planning & Execution, Estimations, Customer Relationship Management (CRM), Configuration Management, Integration, Websites, Customer Support, Small Business, Communication, Program Management, JSON, Business Analysis, Analytics, Project Reporting, Risk Management, Notion, SOP Development, Backlog Management, Project Management & Delivery, HTML, Resource Management, Troubleshooting, Technical Writing, Team Management, ClickUp, API Integration, Delivery Management, Web Technologies, Mobile/Web Project Management, Enterprise Project Management, Business Process Analysis, Business Process Improvement (BPI), Executive Reporting, Agile Product Management, Certified Project Manager, Pitch Decks, Resource Allocation, Solution Design, Acceptance Criteria, Agile, Scrum, JSON, Technical Project Monitoring, CRM Systems, Business Models, Business Analysis, Customer Relationship Management (CRM), Dashboards, Data Analytics, Data Reporting, API Documentation, Kong Insomnia, API Documentation, Portfolio Management, Learning Management Systems (LMS), Microsoft, Issue Tracking, Business Process Refinement, Business Process Flow (BPF), Financial Operations & Processes, Knowledge Transfer, Operational Excellence, Workflow Automation, Web, Build Processes, Distributed Team Management, Troubleshooting, Microsoft 365, Microsoft Office, Outlook, Upselling, User Onboarding, Virtual Assistance, Human Resources (HR), Automation Tools, Operational Efficiency Improvement, MySQL, Project Estimation, Teams, Google Meet, BlueJeans, Engineering, Scrum Coaching, Microsoft Teams, eCommerce, System Requirements, Business Requirements, IT Projects, Forecasting, Coaching, Operations, Quality Assurance (QA), Systems, Value Engineering, Process Design, Automation, Startups, Agile Sprints, Sprint Planning, Product Roadmaps, Digital Innovation, Content Management, Responsive, Business to Business (B2B), Backlog Grooming, Sprints, User Experience (UX), User Interface (UI), Agile Product Delivery, Manufacturing, Entrepreneurship, Software Development, Cloud, Agency, Website CMS, Enterprise Software, Sprint Ceremonies, Sprint Retrospectives, Consulting, Cost Estimation, B2B Partnerships, SaaS, Enterprise SaaS, Software as a Service (SaaS), Tech Sales, Lean Startups, New Product Development, Minimum Viable Product (MVP), Feature Prioritization, Assessment Development, Solution Architecture, REST APIs, Business Consulting, Account Management, Software Project Management, Discovery Workshops, Staffing, Remote Team Leadership, Data Migration, Database Migration, SharePoint Management, SharePoint Online, Remote User Testing, Content Marketing, Copyright, Sales Strategy, Launch Strategy, Growth Strategy, Strategic Planning, System Administration, Operations & Business Support Systems (OSS/BSS), Localization, QA Leadership, Early-stage Startups, Two-sided Marketplaces, Marketing, Pricing, Technical Requirements, UX Process, Zoho Projects, Total Quality Management (TQM), Vendor Selection, Vendor Management, OneDrive, Google Apps, Business Development, QFD, Quality Management Systems (QMS), Distributed Team Management, Investments, Web Development Strategy, HubSpot CRM, App Integration, Integration Tools, System Integration, Excel VBA, Mentorship, Mentorship & Coaching, Accountability, JSON REST APIs, Data Feeds, Warehouses, Data Reporting, Data Analytics, Identity & Access Management (IAM), Standard Operating Procedures Development, Scaled Agile Framework (SAFe), Data-driven Decision-making, Performance Management, Digital Transformation Program Management, Code Review, Progressive Web Applications (PWAs), React, Project Management Professional (PMP), Data Analysis, Content Management Systems (CMS), Product Ownership, Regulatory Compliance, Website Design, Business Process Management (BPM), Business Process Optimization, Change Impact Assessment, Stakeholder Analysis, Delivery, App Development, Back-end, Linear.App, Data Transformation, Account Management, Continuous Development (CD), MySQL, Feasibility Studies, Jira Service Management, PMO, Online Payments, Supply Chain, Data Analysis, SQL, GIS, Campaign Management, Digital Marketing Strategy, Data Visualization, Zoho CRM, Education, IT Infrastructure, No-code Development, Digital Advertising, Data Governance, Data Modeling, Product Management, Technical Project Management, Technical Support, Business Partnerships, Partnerships, Partner Management, Mobile Development, Content Writing, Copy Editing, SEO Copywriting, ERP Implementation, Programming, Business, ISO 9001, ISO 27001, Implementation, End-to-end Implementation (E2E), Business to Consumer (B2C), Business Rules, Mobile App Development, Data Products, Software Implementation, System Implementation, Documentation, CRM APIs, Web API, Databases, API Databases, Data Management, Product Discovery, Project Evaluation, IT Consulting, Web Consulting, Project Consultancy, Scrum Product Owner, Startup Consulting, Project Consultation, Mobile Apps, Data Integration, Cloud Architecture, User Stories, Zoho, Management Information Systems (MIS), Stakeholder Engagement, Construction Management, Product Vision, UX Documentation, Application Monitoring, Monitoring, Smartsheet, Microsoft Flow, Vendors & Suppliers, Internet of Things (IoT), Artificial Intelligence (AI), Technical Support, Enterprise, Healthcare Services, Warehouse Management, Scorecard Development, Balance Scorecards, Key Performance Indicators (KPIs), Objectives & Key Results (OKRs), PHP, IT, Website Management, Web Analytics, Digital Asset Management, Use Case Analysis, UX Audits, Website QA, Lean Manufacturing, Manufacturing Project Management, Operational Assessments, Dashboard Design, Project Management Office (PMO), Diagnostics, Biomedical Skills, Biotechnology, Finance, Time Management, Estimation & Planning, Web & Mobile Applications, Product Development, Field Service Management, Software Integration, Digital Transformation, Business & Digital Transformation, Elasticsearch, JavaScript, Microsoft SQL Server, Version Control, Release Management, Software Release Management, Source Code Control System (SCCS), Internal Communications, Operational Workflow, Operations Management, Process Automation, Task Automation, Optimization, System Architecture, Events, SDKs, PI Planning, Business Proposals, Presentations, Client Presentations, Sales Presentations, Angular, AngularJS, Next.js, Backup & Recovery, System Migration, PMO Development, Web UI, Web UX, SaaS Design, SaaS Product Management, Service Delivery Project Management, Data Quality Analysis, Complex Data Analysis, Unstructured Data Analysis, Exploratory Data Analysis, Customer Experience Management, Business Transformation Project Management, NoSQL, MongoDB, Customer Service Support, Security, Data Security, IT Security, IoT Security, Cloud Security, Cross-platform App Development, Technical Product Management, Apps, React Native, Professional Scrum Product Owner (PSPO), Scrum Product Owner Contractor, Certified Scrum Developer, Professional Agile Leadership (PAL), Python 3, Python, Business Intelligence (BI), Business Intelligence (BI) Platforms, Emotional Intelligence Coaching, New Business Development, Value Stream Mapping, Value Stream Management, Claims, Claims Processing, Corrective Actions, Salesforce API, Jira REST API, IT Product Management, Web Product Management, App Product Management, Client Delivery Management, Client Management, Client Relationship Management, Google Drive, Process Documentation, Data Entry, Case Management, Data Encryption, Encryption, Cloud Migration, Commercially Aware, Sales, Financial Modeling, Mergers & Acquisitions (M&A), Scheduling Tools, Microsoft Dataverse, Identity & Access Management (IAM), App Store, Google Play Store, Stripe, Azure DevOps

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