Pamela Sagarnaga
Verified Expert in Project Management
Project Manager
Santa Cruz de la Sierra, Santa Cruz Department, Bolivia
Toptal member since November 9, 2020
Pamela is a technical project manager who specializes in turning operational chaos into scalable delivery. With 10+ years across enterprise SaaS, product, marketing and creative agencies, and remote teams worldwide, she brings a unique mix of business strategy and technical project management to fast-paced environments. Pamela builds the operational foundation first and works with AI to eliminate friction, transforming high-pressure projects into business value.
Project Highlights
Expertise
- AI Tools
- Business Analysis
- Business Operations
- Business Process Optimization
- Creative Operations
- Digital Project Management
- Software as a Service (SaaS)
- Technical Project Management
Work Experience
Creative Ops Project Manager
Toptal
- Managed creative resources and planned capacity across 17+ concurrent projects, coordinating cross-functional teams including creative directors, strategists, designers, writers, and motion designers to ensure optimal use of creative talent.
- Coordinated resource allocation, capacity planning, and workflow standardization across an increased volume of weekly creative initiatives.
- Developed and managed comprehensive timelines for multichannel projects, overseeing every phase from strategy to final delivery.
AI Training Expert
micro1
- Applied project management and operations expertise to support AI training pipelines, focused on agentic task design and evaluation.
- Authored and refined prompts, tasks, and grading rubrics to challenge and expand model reasoning across diverse domains.
- Reviewed and graded model outputs against rubrics, delivering written rationales to support learning objectives and improve performance.
Creative Ops PM & Lead
Heyraise
- Built a creative department from the ground up by performing an operational diagnosis that transitioned all creative management and strategic oversight away from the founder.
- Scaled production capacity by recruiting and managing in-house designers, plus coordinating with freelance creators (copywriters, video production, and web developers) across multiple concurrent client projects.
- Developed comprehensive SOPs and established best practices for creative operations, file management, and delivery workflows, implementing repeatable systems that enabled consistent quality at scale.
- Implemented the ClickUp ecosystem with AI-powered automations (Slack and meeting integrations) to standardize workflows, resource management, and cross-functional collaboration, creating structure in a fast-moving startup environment.
- Collaborated in the execution of high-conversion marketing campaigns, including brand identities, investor pitch decks, landing pages, and GoHighLevel (GHL) multi-channel campaigns for real estate syndication and wealth management clients.
- Served as POC for clients throughout project lifecycles, leading discovery and briefing sessions while translating requirements into creative strategies and coordinating creator output across copywriting, design, and video production.
- Drove the agency's own LinkedIn brand awareness campaign, moving the business from referral-only to active lead generation through strategic content and creator coordination.
Marketing and Creative Project Manager
Toptal
- Supported a 170% increase in creative output for weekly marketing initiatives within 10 months through strategic resource management and workflow standardization.
- Delivered 125+ revenue-generating marketing projects, including high-visibility campaigns for events and time-sensitive RFP pursuit materials for enterprise client pitches.
- Managed creative resources and planned capacity across 17+ concurrent projects, coordinating cross-functional teams including creative directors, strategists, designers, writers, and motion designers to ensure optimal use of creative talent.
- Monitored and managed status, creative reviews, deliverables, and approvals from project kick-off to completion for both brand design and brand experience teams.
- Developed and managed comprehensive timelines for multichannel projects, overseeing every phase from strategy to final delivery.
Project Manager | Scrum Master for Product and Development
Ceridian
- Managed a cross-functional team of 8 to 16 members (architects, QA, and developers), ensuring continuous collaboration and adherence to deadlines to achieve project goals.
- Oversaw three to five concurrent implementations with 6 to 18-month timelines for enterprise clients across six countries.
- Facilitated client communications and workshops for implementation and hyper-care projects (remote for Chile and Argentina and on-site for Mexico).
- Developed KPIs to gain insights on development processes, identifying improvement opportunities in configuration workflows, change request management, out-of-scope billing, and client management.
Creative Director | Project Lead
Creatif (Self-employed)
- Collaborated with niche agencies and other vendors on marketing campaigns that resulted in 1.5 million confirmed sales.
- Developed marketing assets, including infographics, brand guidelines, websites, pitch decks, and case studies for over 50 SMB clients.
- Assisted startups with brand development and marketing initiatives, including events and photography production.
Creative Project Manager and Resource Manager
Other Advertising Consultancy Inc.
- Managed daily workflow and communication between the account and creative teams.
- Oversaw the creative project pipeline, assigning tasks, setting deadlines, and monitoring progress to ensure timely delivery of high-quality outputs.
- Built and tracked project schedules for large campaigns and projects, ensuring the creative team's adherence to client timelines.
Project Manager | Scrum Master
Adam HCM
- Coached the development team on Agile practices that were not fully embraced, including sprint planning and poker planning.
- Implemented the quality improvement initiative, tracking requests that fail UAT to get insights into avoiding rejected tickets. This initiative identified opportunities for improvement, efficiency, and decreased time spent.
- Managed a remote and cross-cultural team of developers, helping them stick to the plan as much as possible and deliver on time.
- Established a communication and transparency framework that allowed visibility and progress tracking for all stakeholders, resulting in a decrease in missed deadlines with the final clients.
E-learning Project Manager
Talance
- Supervised the course production process, including kick-off, curriculum design, content creation, storyboard development, course production, QA, and go-live activities.
- Completed over 25 projects on time and within budget, coordinating with remote teams of designers, SMEs, editors, translators, and clients.
- Designed and implemented the bilingual conversion process for the most demanded courses to diversify the portfolio and reach different communities across multiple states.
- Launched an innovative continuous improvement initiative for curriculum updates, implementing a feedback loop from 50+ projects; this initiative set the foundation for efficient large-scale course production.
ERP Project Manager
YPFB Chaco
- Managed the end-to-end software development lifecycle for over 20 projects in different company areas, including planning, logistics, transportation, finance, legal, human resources, and corporate.
- Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
- Designed and implemented the user training initiative to minimize the number of support calls and reduce the time required for the monthly closing process.
Project History
E-learning Site for Preschool Kids in Bolivia
Managed the end-to-end software development lifecycle of the website and launched a successful MVP that validated the initiative and allowed us to plan and work on the complete project with a timeline of one year.
PikyMitai was intended to be a website that would allow children to learn while playing, with content specific to Bolivia’s learning curricula provided by the government. It was focused on math, language, and science.
It would allow parents to have access to and understand the progress of their children’s learning journey, along with complementary activities to reinforce content provided by the website.
I worked with the founder as an IT project manager, managing the project plan and coordinating with an outsourced team of developers and designers and the SME.
Audit-ready Initiative
Designed and developed the tools, process, and KPIs to make sure all the client and patient files were updated correctly on the HMS at any time.
Managed to get all the audit-ready transactions for five sites, involving site directors, end-users, clinicians, operations managers, and assistants. This project had multiple stages:
• Understand and design the critical processes where documentation was lost or not ready
• Setting up the KPIs
• Setting up the tools and control points
• Pilot and adjustments for the final project definition
• Monthly and yearly follow up
ERP Implementation
Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
Managed multidisciplinary teams, including internal areas of the company and vendors. Delivered information and presentations for higher management and the board of directors. This project required extreme attention to detail in multiple areas and special attention to scope and budget due to government regulations.
Education
Master's Degree in IT Strategic Management
Universidad de León - Politécnico de Cataluña - Spain
Bachelor's Degree in Systems Engineering
Universidad Católica Boliviana - Bolivia
Certifications
Claude Certified Architect - Foundations
Anthropic
Search Engine Optimization (SEO)
UC Davis
Managing AI Projects: From Strategy to Delivery
Johns Hopkins University | via Coursera
Claude Code in Action
Anthropic
Building with the Claude API
Anthropic
Google AI
Google on Coursera
ClickUp Expert
Skilljar
Google Digital Marketing & E-commerce
Professional Scrum Master Level I (PSM I)
Scrum.org
Skills
Tools
Jira, Asana, Adobe Creative Suite, GitHub, Microsoft Project, Slack, Zoom, Google Docs, Confluence, Figma, Miro, Claude
Paradigms
Agile, Agile Project Management, Scrum, Requirements Analysis, Implementation Project Management, Agile Leadership, Agile Delivery, Change Management, UX Design, Kanban, Waterfall Development, Agile Software Development, B2B, Search Engine Optimization (SEO)
Platforms
Enterprise Resource Planning (ERP), WordPress, Vercel
Industry Expertise
Digital Agencies, Digital Marketing
Other
IT Project Management, Strategic Planning, Team Management, Remote Work, Digital Project Management, Technical Project Management, Software Development, Project Management, Teamwork, Agile Sprints, Backlog Management, Client Management, Process Improvement, Documentation, Microsoft 365, Project Planning, Spanish-English Translation, Leadership, Conflict Resolution, Facilitation, IT Projects, Sprint Retrospectives, Stakeholder Management, Stakeholder Engagement, Enterprise Project Management, Web Project Management, Resource Management, SaaS, Software as a Service (SaaS), Project Coordination, Discovery Workshops, Business Analysis, Project Delivery, Offshore Team Management, Process Optimization, Business Processes, QA Testing, QA Leadership, Technical Leadership, Project Scoping, Workflow, Sprint Planning, Definition of Done (DoD), Acceptance Criteria, Delivery Management, Risk Management, Feature Backlog Prioritization, Feature Prioritization, AI Tools, Business Operations, Training, Technical Requirements, Creative Operations, Process Transformation, Intake, E-learning, Learning Management Systems (LMS), Requirements & Specifications, Graphic Design, Consulting, Training Materials, Websites, CreativeJS, Creative Design, Branding, Backlog Grooming, ClickUp, Creative Briefs, Mobile App Development, Project Rescue, Coaching, System Migration, Best Practices, Translation, Jira Administrator, Quality Assurance (QA), Product Owner, Product Design, Artificial Intelligence (AI), Prompt Engineering, Data Analysis, AI Prompts, AI Integration, Business Intelligence (BI), Software Engineering, Databases, Outsourcing, SAP, Vendor Management, IT Helpdesk, Technical Support, Backup & Recovery, Virtualization, Gantt Chart, Scrum Master, Remote Team Leadership, Communication, Cross-cultural Management, Storyboarding, Design, Software Development Lifecycle (SDLC), Minimum Viable Product (MVP), Distributed Team Management, Microsoft, Agile Coaching, Sprints, Scrum Coaching, Sprint Ceremonies, Customer Retention, Estimations, Budget Management, Marketing, Research, Time Management, Project Timelines, Print Layout, Digital Design, Ebooks, Advertising Design, Brand Design, Web Design, Negotiation, Client Relations, Smartsheet, Auditing, Vendors & Suppliers, Blueprint, CSS, Software Design, Planning, eCommerce, Email, SEO Tools, Asset Preparation, Creative Strategy, Video Ads, Agency, Advertising, Digital Marketing Strategy, Project Tracking, Reporting, Creativity, SaaS Design, UI Design, User Experience (UX), Release Management, Marketing Campaigns, SOP Development, Operations, Business Process Optimization, GoHighLevel, Large Language Models (LLMs), ChatGPT, Notion, Cross-functional Coordination, Rebranding, Gemini, Multimodal GenAI, Apps, Claude Code, Claude Agent SDK, Agentic AI Systems, AI Strategy, AI Architecture, Multi-agent Orchestration, Production Reliability, Model Context Protocol (MCP), Agentic AI, AI Agents
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