Pamela is available for hire
Hire PamelaPamela Sagarnaga
Verified Expert in Project Management
Project Manager
Location
Santa Cruz de la Sierra, Santa Cruz Department, Bolivia
Toptal Member Since
November 9, 2020
Pamela is an experienced project manager with a strong e-learning, graphic design, and Agile software development background. She can learn and adapt to new industries, having also worked for oil and gas, healthcare, and IT services. Pamela is an excellent communicator and team facilitator who can provide structure and clarity when working with cross-cultural and remote teams.
Project Highlights
eLearning Site for Preschool Kids in Bolivia
Managed the end-to-end software development lifecycle of the website and launched a successful MVP that validated the initiative and allowed us to plan and work on the complete project with a timeline of one year.
Expertise
Work Experience
Project Manager | Scrum Master
2022 - PRESENT
Ceridian
- Drove the project delivery on teams of 12 to 15 members (architects, QA, developers) from analysis to deploy.
- Simultaneously oversaw three to five implementations, with 6- to 18-month timelines for enterprise clients in six countries.
- Managed customer relationships with enterprise clients for implementation and hypercare projects as extraordinary support to the professional services area (remote for Chile and Argentina and on-site for Mexico).
Director | Founder
2015 - PRESENT
Creatif
- Collaborated with niche agencies and other vendors on marketing campaigns that resulted in 1.5 million in confirmed sales.
- Coordinated with marketing teams on seasonal campaigns to increase new sign-ups.
- Worked with startups during their initial stage on marketing initiatives, including event launches, collateral designs and production, and brand development.
Project Manager | Scrum Master
2019 - 2021
Adam HCM
- Coached the development team on Agile practices that were not fully embraced, including sprint planning and poker planning.
- Implemented the quality improvement initiative, tracking requests that fail UAT to get insights into avoiding rejected tickets. This initiative identified opportunities for improvement, efficiency, and decreased time spent.
- Managed a remote and cross-cultural team of developers, helping them stick to the plan as much as possible and deliver on time.
- Established a communication and transparency framework that allowed visibility and progress tracking for all stakeholders, resulting in a decrease in missed deadlines with the final clients.
E-learning Project Manager
2018 - 2021
Talance
- Led to the successful completion of a high volume of courses launched on time and within budget, coordinating with remote teams of designers, SMEs, editors, translators, and clients.
- Designed and implemented the continuous improvement program to review and update the curricula of existing programs, resulting in an easy and effective process for all PMs to work aligned for all the learning initiatives.
- Designed and implemented the bilingual conversion process for the most demanded courses to diversify the portfolio and reach different communities across multiple states.
ERP Project Manager
2006 - 2015
YPFB Chaco
- Managed the end-to-end software development lifecycle for over 20 projects in different company areas, including planning, logistics, transportation, finance, legal, human resources, and corporate.
- Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
- Designed and implemented the user training initiative to minimize the number of support calls and reduce the time required for the monthly closing process.
Project History
eLearning Site for Preschool Kids in Bolivia
Managed the end-to-end software development lifecycle of the website and launched a successful MVP that validated the initiative and allowed us to plan and work on the complete project with a timeline of one year.
PikyMitai was intended to be a website that would allow children to learn while playing, with content specific to Bolivia's learning curricula provided by the government. It was focused on math, language, and science.
It would allow parents to have access to and understand the progress of their children's learning journey, along with complementary activities to reinforce content provided by the website.
I worked with the founder as an IT project manager, managing the project plan and coordinating with an outsourced team of developers and designers and the SME.
It would allow parents to have access to and understand the progress of their children's learning journey, along with complementary activities to reinforce content provided by the website.
I worked with the founder as an IT project manager, managing the project plan and coordinating with an outsourced team of developers and designers and the SME.
Audit-ready Initiative
Designed and developed the tools, process, and KPIs to make sure all the client and patient files were updated correctly on the HMS at any time.
Managed to get all the audit-ready transactions for five sites, involving site directors, end-users, clinicians, operations managers, and assistants. This project had multiple stages:
• Understand and design the critical processes where documentation was lost or not ready
• Setting up the KPIs
• Setting up the tools and control points
• Pilot and adjustments for the final project definition
• Monthly and yearly follow up
• Understand and design the critical processes where documentation was lost or not ready
• Setting up the KPIs
• Setting up the tools and control points
• Pilot and adjustments for the final project definition
• Monthly and yearly follow up
ERP Implementation
Planned the SAP implementation initiative to replace the legacy SaaS ERP, including initial assessment, blueprint elaboration, user workshops, budget management, vendor evaluation, and bidding-admin processes.
Managed multidisciplinary teams, including internal areas of the company and vendors. Delivered information and presentations for higher management and the board of directors. This project required extreme attention to detail in multiple areas and special attention to scope and budget due to government regulations.
Education
2008 - 2010
Master's Degree in IT Strategic Management
Universidad de León - Politécnico de Cataluña - Spain
2001 - 2005
Bachelor's Degree in Systems Engineering
Universidad Católica Boliviana - Bolivia
Certifications
JANUARY 2024 - PRESENT
Google Digital Marketing & E-commerce
NOVEMBER 2020 - PRESENT
Professional Scrum Master Level I (PSM I)
Scrum.org
Collaboration That Works
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