Maha Jamal

• 25% — Reduction in End-to-end Transaction Time Through Core Banking Integration
• 15% — Improvement in Data Consistency Between Front-end and Core Banking Systems

The client faced operational inefficiencies due to legacy systems that caused slow transactions and data inaccuracies. They also faced a digital gap, with core banking systems lacking support for modern applications such as eKYC, onboarding, and real-time payments. The client had a strict timeline, requiring complete modernization and rollout within a four-month go-live window.

We integrated Temenos Infinity and Transact to create a connected digital banking ecosystem. We managed the end-to-end rollout of web and mobile applications for eKYC, onboarding, and payments. Using a hybrid Agile-Waterfall approach and low-code tools, we delivered solutions quickly and in compliance with strict KPIs. We also integrated 3rd-party APIs to expand the ecosystem, enhancing services and improving the user experience.

Temenos Infinity and Transact were integrated for a unified digital ecosystem. Web and mobile applications for onboarding, eKYC, and payments were built and delivered. Low-code tools and a hybrid Agile-Waterfall approach ensured compliant delivery.

• 40% — Reduction in Average Time to Resolve Citizen Inquiries via AI-driven Routing and Automated Responses
• 65% — Inbound and Outbound Queries Handled by NLP and STT/TTS AI Without Human Intervention

The client experienced high call volumes at MOFA, du, and hospital centers, leading to delays and customer frustration. Fragmented legacy systems hindered the efficient handling of inquiries and the effective utilization of resources. Slow responses and inconsistent service reduced customer satisfaction, and existing systems lacked the scalability to support AI automation and intelligent routing.

We deployed the AI-powered Mira platform, using NLP and transcription (STT/TTS) to understand intent and automate responses for inbound and outbound calls. Sentiment analysis and real-time data modeling were employed to measure satisfaction and identify priority issues. We also streamlined our service by enabling the instant routing of complex queries, improving efficiency and the overall citizen/customer experience.

Mira, trained on the Emirati Arabic dialect, was used to reduce service response times by 40%, automate routine queries, free teams to handle complex cases, and enhance citizen satisfaction with faster, accurate, AI-driven responses.

• 100% — Compliance with International Financial Data Privacy and Security Regulations
• 99% — Monitoring of Uninterrupted High-volume Cross-border Remittance Operations During Data Anonymization

The client faced the challenge of securing sensitive financial data during high-volume cross-border remittance transactions while maintaining live operations. They were under pressure to meet strict international data privacy and security regulations and required robust data anonymization processes that would not disrupt services or cause latency.

We developed a scalable, custom data anonymization engine for high-volume remittance operations. Tokenization and format-preserving encryption were implemented to protect sensitive financial data. We ensured compliance and operational continuity while retaining data utility for analytics.

Cross-border remittance data security was strengthened, regulatory compliance was ensured, high-volume operations were maintained without interruption, and data integrity for analytics was preserved, enabling scalable, future-ready growth.