Marco Antonio Ramirez Solano
Verified Expert in Project Management
Project Manager
Heredia, Heredia Province, Costa Rica
Toptal member since January 11, 2021
Marco has managed Agile projects through planning, execution, and testing, including business analysis, UX/UI, and web design. While working for Accenture and Bank of America, Marco gained 4+ years of experience in process management and QA, 6+ years as a project manager and scrum master, and 8+ years in customer service and client relations. In addition to being a Certified Scrum Master and SAFe 4 Agilist, Marco has an ITIL certification, and he is Six Sigma Yellow Belt trained.
Project Highlights
Expertise
- Certified ScrumMaster (CSM)
- Change Management
- Continuous Integration (CI)
- ITIL V3 Foundation Certified
- Operational Excellence
- Quality Control (QC)
- Scaled Agile Framework (SAFe)
- Web Project Management
Work Experience
Program and Project Manager
Accenture
- Developed and executed project management activities, which included managing three onshore and offshore Scrum teams (up to five members each).
- Performed contract planning; project scoping, planning, and estimating; requirements gathering, and managing operations.
- Led cross-functional teams, which included 50+ direct reports, through the entire SDLC for a car manufacturer AEM website redesign project.
- Served as the master communicator across multiple stakeholders to align on the priorities and direction of high-profile projects for Google, T-Mobile, and Hewlett Packard Enterprise.
- Planned and executed change management activities for the implementation of a new operating model. Interacted regularly with C-level executives and 15+ leadership stakeholders across four countries who were leading the initiative.
- Provided project management services as a member of the project management subject matter experts group for Accenture's entire Costa Rica center of 1,500 employees.
Quality Project Manager
Bank of America
- Led internal and external calibration sessions and created and delivered action plans in collaboration with production managers.
- Mentored and tutored project managers based on individual needs and organizational goals and played a key role in multidisciplinary project teams.
- Served as a planning team leader for internal activities and participated in Six Sigma project implementations.
Project History
Change Management for New Enrollment Platform
Owned a major implementation of a student portal and chatbot from a change management perspective, covering strategic communications and training plans that impacted 65,000 people.
As the change management lead on a country-level, I planned and executed the change management activities in support of the new operating model. In this role, I developed and delivered communications, supported overall business readiness activities, and developed and delivered an associated training plan based on the new operating model and processes.
Site Redesign for Car Manufacturer
Managed and launched a full site redesign for a US website, including the latest version of the Adobe Experience Manager (AEM) platform.
Acted as the program and project manager for a software engineer design project that included building and testing web-based applications and editing site content for various components using a content management system (CMS). The CMS enabled users to create and manage web pages, add and edit content, and upload and remove documents.
I ensured that the team maintained website standards, complied with predefined design guidelines, and utilized best practices in web screen design. I led the team to learn and use different middleware platforms to source and update data through web screens as specified in the functional requirements.
Digital Omnichannel Platform
This platform was presented during MWC Barcelona 2017 and well received by multiple technology companies.
The project started as a confidential effort to develop a top-notch digital platform for telecommunications clients that needed an omnichannel application. As the scrum master and project manager, I was responsible for UX/UI team performance; HTML team performance; and BA support for the full development life cycle, including but not limited to planning, execution, and release.
Education
Master of Business Administration (MBA) in Business Administration
EUDE European Business School - Madrid, Spain
Bachelor's Degree in Business Administration
Latin American University of Science and Technology - Costa Rica
Certifications
CompTIA Security+
CompTIA
AEM Business Practitioner
Adobe
SAFe 4 Agilist
SAFe
Certified Scrum Master
SCRUMstudy
ITIL Foundation Certification
iGovernance Academy
Skills
Tools
Jira, Excel 365, Microsoft Outlook, Skype for Business, Microsoft Visio, Skype, Slack, Microsoft Project, Adobe Experience Manager (AEM)
Paradigms
Agile, Continuous Integration (CI), Change Management, Agile Project Management, Six Sigma
Platforms
Adobe Workfront
Other
Certified ScrumMaster (CSM), Web Project Management, Project Management, Human Resources (HR), Quality Control (QC), Operational Excellence, Certified Project Manager, Scrum Master, Scrum Coaching, Scrumban, ITIL V3 Foundation Certified, Digital Solutions, Microsoft Teams, Financing, Cost Accounting, Budget Modeling, Project Delivery, Scaled Agile Framework (SAFe), Release Train Engineer (RTE), User Experience (UX), Program Management, Content Management Systems (CMS), Digital Transformation, Digital Transformation Program Management, Cybersecurity, Organizational Development, Business Transformation
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