Mayank Bhramar
Verified Expert in Project Management
Project Manager
Mayank is passionate about getting extraordinary results from ordinary people and leading them toward significant achievements. He has expertise working with digital agencies and clients, with wide exposure in domains like FMCG, retail, and hospitality. An MBA graduate from Newcastle University, he is also a certified Scrum Master and SAFe specialist trained by the scrum inventor himself. Mayank excels in project delivery using SAFe or PRINCE2 methods for end-to-end program management.
Project Highlights
Expertise
Work Experience
Agile Project Manager
Toptal, LLC
- Led numerous discovery workshops for clients in different sectors and at different scales (startup to enterprise).
- Delivered projects in gaming, WordPress, finance, and mobile apps.
- Led projects in industries like art, museums, gaming, political nonprofit organizations, blogging, and many more.
IT Project Manager
WCP Brands
- Created a roadmap for integrating different data sources for social media analysis using cloud AWS EC2 storage and platforms like Athena.
- Ran discovery for determining resources and timelines for a project that involved performing complex metric analysis on influencer data on platforms like TikTok, YouTube, and Instagram.
- Involved in sourcing the best talent for data integration and development.
Agile Project Manager and Coach
NatWest Group
- Delivered a migration project from AWS to GCP for the market risk (VAR calculation factor) product in the risk sector of Natwest Bank.
- Managed eight agile teams of four to five people, including designers, developers, analysts, and QA, as well as more than 12 projects.
- Used agile and SAFe techniques to build a release train roadmap, conducted PI planning, and created project reports for the executive steering committee on all projects.
- Improved the entire program's efficiency by incorporating lean practices and enhancing velocity.
Digital Project Manager
ESAB - Main
- Architected Git flows for the digital team to enable continuous integration and deployment.
- Set up an Agile 2-channel workflow with Kanban for production support and Scrum for feature development.
- Introduced project health status for project reporting using Jira and templates.
- Integrated a website with Hubspot CRM for email campaign management and inquiry forms.
Agile Program Manager and Agile Coach
Vodafone Group
- Created a solution layer for the team leading to increased throughput in deliverables.
- Conducted value-stream mapping, leading to the creation of new feature teams.
- Set up Jira workflows for all the teams to manage blockers and estimates more effectively.
Agile Project Manager
Wunderman Thompson
- Improved team performance and efficiency to deliver increased business value reducing time to market from three months to one-month releases.
- Coached teams on advanced agile practices like slacking and just-in-time concepts. Led them to have higher and more stable velocity touching 100% capacity in every sprint.
- Introduced agility at other business levels in marketing and product management by leading them to adopt Kanban for creating requirements. This resulted in a decrease in turnaround time for ready stories from one month to an average of five days.
- Introduced innovative ways for running retrospectives resulting in the full participation of all team members and an improved feedback funnel.
- Streamlined the release process from a phased approach to a more iterative hence scaling the process outside of development to be more agile. This resulted in zero overtime from third parties, reducing costs by 15% on the monthly budget.
- Led a people and systems transformation project in Selfridges to update their processes to be more efficient. Time to market was reduced by 75% for product delivery. The first project utilizing the new change was an infrastructure upgrade of servers.
Program Manager
Samsung
- Delivered a large, complex project for the launch of the Samsung S10 mobile phone in Sweden and Spain (12 operating companies).
- Led successful review initiatives in 12 markets (£5 million) with an uplift in reviews of 80%.
- Liaised with POs of sales, marketing, supply chain, and analytics for best-in-class user journeys and scope mapping.
- Managed and analyzed requirements with the PO for trade-in partner changes for Samsung mobile phones globally.
- Coordinated the IT roadmap design for the EU office.
- Reviewed and approved supplier and vendor contracts for IT projects.
- Reported directly to the head of Samsung.com (Europe) and digital marketing.
- Tracked the critical path and mitigations based on the RAID log.
- Managed project management resources for scheduling and budget tracking of the PMO.
- Delivered a SAP HR UX improvements project in personal goals analysis for digital office employees and HR professionals.
Agile Project Manager
Wunderman Thompson Commerce UK
- Worked with Protein World for delivering GDPR compliance features on the web and mobile.
- Gathered requirements from clients through workshops, value stream mapping, and story mapping.
- Managed two teams for the development and support of MVP for Magento-based eCommerce clients.
- Delivered a time-critical DevOps migration project for Selfridges in AWS.
Agile Project Manager
Specsavers Optical Group (via Unipro)
- Delivered the integration of the AEM and Hybris platforms for Specsavers for 11 markets.
- Implemented RACI for projects and stakeholder reporting.
- Provided onshore and offshore multiple team management of 12 people.
- Spearheaded a disaster recovery plan project for the organization by going through all phases, from discovery to the dry-run execution of the product.
Program Manager
Nestle
- Migrated 52 markets from legacy eCommerce systems to the new platform, Magento, and drove the integration of the £18 million budget program with their logistic providers.
- Managed 3rd-party vendors, payment service providers (PSP), logistics, and service providers.
- Drove a hybrid transformation program encompassing Waterfall methods for discovery and Agile Scrum cadence for delivery.
- Managed risk, issues, and escalations for eCommerce projects within Nestle.
- Received numerous awards for project management for Magento rollouts.
- Reviewed requirements with OpCos and acted as a gatekeeper for any scope creep.
- Created project plans and maintained risk and issue logs for the eCommerce programs.
- Managed the end-to-end program management and ownership of central Nestle IT programs.
- Managed a change project for restructuring teams from skill-based to end-to-end product development. Followed Kotter's step model to introduce change resulting in less conflicts and resistance.
Scrum Master and Agile Coach
AlexandAlexa
- Acted as a scrum master for technical eCommerce teams involved in delivering a backlog of features, improvements, and technical debt.
- Released an upgrade to the Magento platform for the Alex and Alexa eCommerce solution.
- Expanded the development teams from 2 people to over 20 in six months.
Senior Tech Lead
E-Nova Technologies
- Served as the tech lead for a team of eight people developing in Magento, Wordpress, Drupal, Joomla, and Symfony.
- Set up agile processes at the team level for following iterative development.
- Integrated Jira in the company workflows for managing projects and progress.
Level 3 Lead
Wipro Ltd.
- Joined as a customer service executive but quickly rose to lead roles at level 3 for IT teams.
- Introduced a new customer service tool completely designed and developed by myself in core PHP that reduced the average customer handling time by 30%.
- Provided technical support to level 2 agents for the client, Verizon, in the US.
Project History
Gaming Tournament Online Platform
http://www.gamefaced.ggLaunched an online tournament platform/website where Call of Duty Warzone players are able to register and participate to win cash prizes.
The project involved the integration of micro-services with various external services
Power BI Data Analytics Integration
Led multiple teams to launch Power BI dashboards involving several sources of data and channels. The goal of the project was to showcase and analyze financial OKRs like budget variance, CAPEX, OPEX forecasts, and risk auditing.
Unity-based Corporate Gaming Platform
Led and delivered a corporate gaming platform on Unity for teaching organisations various management techniques using 3D games and virtual collaboration exercises.
Samsung S10 Launch
http://www.samsung.comLed multiple teams with aggressive timelines for delivering a new trade-in business model for the launch of the Samsung Galaxy S10 range of smartphones.
• Delivered a time-critical, large complex project involving new third parties for the launch of Samsung S10 mobile in Sweden and Spain as a pilot.
• Led a successful reviews project in 12 markets, resulting in an increase of customer reviews across TVs, mobiles, and other consumer electronics in the Samsung range across Europe.
• Managed and analyzed requirements for trade-in partner change for Samsung mobiles globally.
• Managed project risks and budget for EU programs.
• Tracked critical path and mitigations based on the RAID log.
• Reviewed and approved supplier and vendor contracts for eCommerce workflows and scope for EU projects.
Nestle Dolce Gusto Transformation
Led and launched globally direct to consumer eCommerce websites for Nestle Dolce Gusto brands. The launch involved 58 markets in two years on the Magento platform. Awarded the Nestle Excellence Award for outstanding project management.
Led the end to end project from inception.
Supported the product team with requirements analysis.
Held project kick-off and managed SoWs for third-party vendors.
Reported on progress, risks, and scope to C-suite level of executives at Nestle.
Selfridges Infrastructure Upgrade
Led a DevOps team for upgrading a legacy eCommerce system in the IBM Websphere to a more stable, newer version of the platform in time for the Christmas season peak at Selfridges.
Managed risks and tracked progress on the complete roadmap for Christmas by coordinating with internal and external stakeholders.
Unblocked impediments and technical issues by getting support from the right people within the agency and at Selfridges.
Strong stakeholder management at Selfridges and at the agency by leading the weekly progress steering committee meetings.
New Look eCommerce Features
http://www.newlook.comLed as the project manager and agile coach for scrum teams to release high business value every month across a range of areas including performance, contextual search, mobile apps, and new features of the New Look website platform.
including planning, governance, reporting, and tracking.
Managed and led a cross-functional team of 12 developers, testers, and designers to release new features, improvements, and resolve issues on the global website of New Look in the Hybris platform.
Liaised with various departments like supply chain, marketing, finance, PoS, and retail to coordinate releases.
Worked with the product owner for defining a top-class customer journey through every touchpoint.
Worked with senior C-suite executives and managers as a point of escalation.
Specsavers Decoupling Project
http://www.specsavers.co.ukDelivered a technically complex project in 11 countries for decoupling of the eCommerce website of Specsavers into independent front-end and back-end platforms in AEM and Drupal respectively. This led to a much higher performance of the websites.
Reported to the head of project management with progress updates through burn down charts, backlog health and risks, and blockers.
Coached multiple teams on Scrum and how to transition from Waterfall to Agile in small companies.
Protein World GDPR Compliance Project
http://www.proteinworld.comDelivered a time critical GDPR project to make Protein World's websites compliant before the deadline.
Liaised with the client and internal legal team to ensure changes are scoped in the project and are within agreed timelines.
Carried estimation sessions with the team for accurately estimating the stories in the project.
Led all scrum ceremonies and had one to one retrospective feedback as well.
Protein World Website
https://proteinworld.com/Delivered a CRM integration with an eCommerce website; delivered a compliance project for GDPR; and led the discovery phase, implementation, and support.
The project involved stakeholder communication, reporting, Agile methods, and using Jira, Confluence, and Salesforce (SFCC, SMC).
The project timeline was six months from discovery to release.
Video and High-quality Photo Posting Platform
Launched Trikaya Photos with an MVP. Led discovery workshops, project planning, and business analysis of the product.
Created an MVP release plan along with continuous delivery pipeline.
Tracked the releases and delivery plan with a team of five developers and two testers.
Provided ongoing support for bugs and new feature development with CI/CD pipeline.
Payment Provider Integration with eCommerce Platform
Launched 52 eCommerce websites with integration with various payment providers like CyberSource, Worldpay, and SagePay.
Scope included customizing various payment provider APIs within Magento to support different payment methods and 3D security.
Shanti Travel Ltd.
https://www.shantitravel.com/Launched a fully scalable website for booking travel and accommodation for wholesale hospitality suppliers, using a "smart" engine approach.
Emageon Heartsuite (now Merge Healthcare)
https://www.ibm.com/watson-health/about/merge-healthcareRan a discovery workshop and implementation of a complex imaging scanning system project that used AI to detect problems and focus areas on MRI and CAT scans
This was one of the first centralized healthcare repositories developed in the US.
Nespresso
http://www.nespresso.comLaunched multiple Magento eCommerce websites for Nespresso in Europe.
Samsung Native Camera App Scanner
http://www.samsung.comDelivered improvements to the native Android Samsung camera app, including the scanning of documents and linking scanned elements to external sources.
To ensure the project was on track, I ran sprint planning, refinement, demos, and retrospectives. Regular sync sessions were held with stakeholders to update them on progress.
We successfully met the deadline and delivered the project—in time for the Galaxy S series launch.
Mobile Apps for Game Development
http://www.scopely.comLaunched new features for mobile games and managed a team of designers, developers, and testers.
File-sharing App Platform
Handled the discovery, requirements gathering, product vision, and pitch decks for a file-sharing app called Cabinet.
Samsung HR Software UX Improvements
Led a team of marketing professionals to build SAP HR UX improvements for the digital office at Samsung.
I used a hybrid approach of the waterfall and Agile processes
I also worked with SAP HR, SAP ABAP, and web view technologies
WCP Tableau App Dashboard for Data Analysis
Project managed the project for data import and integration in AWS EC2 instance.
Worked with developers to form a PoC for Facebook data analytics using Athena and AWS EC2 instance.
WordPress Sites for the Platform Owner of Automattic
http://www.wordpress.comDelivered multiple WordPress sites with teams spanning globally within tight timescales for high-value clients of Matt Mullenweg, CEO of Automattic, as a non-profit engagement.
Facebook Newsroom for Meta
https://about.fb.com/news/Led a team of developers for a project to update Facebook Newsroom's core features in WordPress using custom plugins and templates.
The project was to optimize the performance of the WordPress install as well as make it more organically viable by utilizing Facebook brand SEO value.
Non-profit Republican Charity Event Organization App
Ran discovery to scope out an app that records and tracks user contributions, invites, and event management aspects for the Republican party's donors and other stakeholders.
Presented to Republican members, a project review with requirements and timelines. The project was to be built in WordPress.
Yahtzee and Dice Mobile Games
http://www.scopely.comLaunched two significant updates to the Yahtzee game leading a team of three developers, one designer, and one QA engineer. Supported in creating the creative roadmap for Dice and Scrabble.
Migration of VAR Risk Factor Project from AWS to GCP
http://www.natwest.comDelivered a complex multi-department, multi-team project for migrating all AWS services for risk management to GCP.
The program methodology was based on SAFe, for which I had certification and strong experience. Hence, I was able to coach teams in agile methods and supported business analysts in discovery workshops and impact analysis of the migration.
HubSpot CRM Integration
http://Www.esab.comLed a project of migrating HubSpot CRM from the old site to the new site by introducing new lead capture forms.
Nestle Dolce Gusto Website Revamp and Integration with Salesforce CRM
http://Www.dolce-gusto.co.ukLed and delivered the integration of Salesforce CRM with multiple platforms within the ecosystem of Nescafé.
• Delivered multiple projects at Nescafé for the brands Dolce Gusto and Nescafé Premium.
• Led the integration of Salesforce CRM with a new platform in Magento.
• Led the migration and migration strategy for existing users in bespoke CRM to Salesforce CRM.
• Ensured quality is maintained, resulting in no issues being reported for a year since launch.
Data Integration and Analysis at GSK
Delivered two projects involving data extraction and integration with supply chain systems.
Fitness App for Fitbod
Delivered an MVP for a fitness app, leading to 50,000 downloads in the first three months.
WORK DONE
• Ensured project scope is defined
• Made certain the timelines were set up and agreed on
• Ensured stakeholder pitches were approved
• Estimated effort
• Handled project tracking and reporting
• Launched the MVP successfully
Noom Wellness Launch
http://www.noom.comWorked with teams to establish a marketing funnel strategy for maximizing conversions. Established senior stakeholder reporting on progress vs. plan. Delivered a social media strategy for lead generation and loyalty capture.
• Conducted Agile ceremonies for the team.
• Managed the backlog for prioritization by PO and ensured a stable increment of the Noom app with every release.
• Improved DevOps pipelines by having an integrated environment for testing and validation.
Bespoke Gifting Platform
Led a 3-week Managed Delivery discovery phase for Davidson Consulting, successfully building a robust MVP plan with multiple options for the client to enable him to structure costs and timelines accordingly.
eCommerce Platform for Bespoke Garages and Carports
http://www.alansfactoryoutlet.comBuilt a roadmap for the client for eCommerce features and new developments for the website and migrated the client project management platform from Trello to Jira with multiple backlogs and Kanban boards.
Automated AI-based Gifting Platform
Ran a discovery workshop to determine MVP and resource plan.
I delivered a plan to the client for MVP, post-MVP version, and alternative options
Education
MBA in Business Administration
Newcastle University - Newcastle Upon Tyne, United Kingdom
Bachelor of Engineering Degree in Computer Science Engineering
Kurukshetra University - India
Certifications
SAFe Product Manager
Scaled Agile Inc.
SAFe Scaled Agilist (SAFe SA)
Scaled Agile Inc.
Certified Scrum Master
Scrum Alliance
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