Mayank Bhramar, Project Manager in London, United Kingdom
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Mayank Bhramar

Verified Expert  in Project Management

Project Manager

Location
London, United Kingdom
Toptal Member Since
June 8, 2020

Mayank is passionate about getting extraordinary results from ordinary people and leading them toward significant achievements. He has expertise working with digital agencies and clients, with wide exposure in domains like FMCG, retail, and hospitality. An MBA graduate from Newcastle University, he is also a certified Scrum Master and SAFe specialist trained by the scrum inventor himself. Mayank excels in project delivery using SAFe or PRINCE2 methods for end-to-end program management.

Project Highlights

Nestle Dolce Gusto Transformation
Led and launched globally direct to consumer eCommerce websites for Nestle Dolce Gusto brands. The launch involved 58 markets in two years on the Magento platform. Awarded the Nestle Excellence Award for outstanding project management.
New Look eCommerce Features
Led as the project manager and agile coach for scrum teams to release high business value every month across a range of areas including performance, contextual search, mobile apps, and new features of the New Look website platform.
Samsung Native Camera App Scanner
Delivered improvements to the native Android Samsung camera app, including the scanning of documents and linking scanned elements to external sources.

Expertise

Work Experience

Agile Project Manager

2020 - PRESENT
Toptal, LLC
  • Led numerous discovery workshops for clients in different sectors and at different scales (startup to enterprise).
  • Delivered projects in gaming, WordPress, finance, and mobile apps.
  • Led projects in industries like art, museums, gaming, political nonprofit organizations, blogging, and many more.

IT Project Manager

2023 - 2023
WCP Brands
  • Created a roadmap for integrating different data sources for social media analysis using cloud AWS EC2 storage and platforms like Athena.
  • Ran discovery for determining resources and timelines for a project that involved performing complex metric analysis on influencer data on platforms like TikTok, YouTube, and Instagram.
  • Involved in sourcing the best talent for data integration and development.

Agile Project Manager and Coach

2022 - 2023
NatWest Group
  • Delivered a migration project from AWS to GCP for the market risk (VAR calculation factor) product in the risk sector of Natwest Bank.
  • Managed eight agile teams of four to five people, including designers, developers, analysts, and QA, as well as more than 12 projects.
  • Used agile and SAFe techniques to build a release train roadmap, conducted PI planning, and created project reports for the executive steering committee on all projects.
  • Improved the entire program's efficiency by incorporating lean practices and enhancing velocity.

Digital Project Manager

2022 - 2023
ESAB - Main
  • Architected Git flows for the digital team to enable continuous integration and deployment.
  • Set up an Agile 2-channel workflow with Kanban for production support and Scrum for feature development.
  • Introduced project health status for project reporting using Jira and templates.
  • Integrated a website with Hubspot CRM for email campaign management and inquiry forms.

Agile Program Manager and Agile Coach

2020 - 2022
Vodafone Group
  • Created a solution layer for the team leading to increased throughput in deliverables.
  • Conducted value-stream mapping, leading to the creation of new feature teams.
  • Set up Jira workflows for all the teams to manage blockers and estimates more effectively.

Agile Project Manager

2019 - 2020
Wunderman Thompson
  • Improved team performance and efficiency to deliver increased business value reducing time to market from three months to one-month releases.
  • Coached teams on advanced agile practices like slacking and just-in-time concepts. Led them to have higher and more stable velocity touching 100% capacity in every sprint.
  • Introduced agility at other business levels in marketing and product management by leading them to adopt Kanban for creating requirements. This resulted in a decrease in turnaround time for ready stories from one month to an average of five days.
  • Introduced innovative ways for running retrospectives resulting in the full participation of all team members and an improved feedback funnel.
  • Streamlined the release process from a phased approach to a more iterative hence scaling the process outside of development to be more agile. This resulted in zero overtime from third parties, reducing costs by 15% on the monthly budget.
  • Led a people and systems transformation project in Selfridges to update their processes to be more efficient. Time to market was reduced by 75% for product delivery. The first project utilizing the new change was an infrastructure upgrade of servers.

Program Manager

2018 - 2019
Samsung
  • Delivered a large, complex project for the launch of the Samsung S10 mobile phone in Sweden and Spain (12 operating companies).
  • Led successful review initiatives in 12 markets (£5 million) with an uplift in reviews of 80%.
  • Liaised with POs of sales, marketing, supply chain, and analytics for best-in-class user journeys and scope mapping.
  • Managed and analyzed requirements with the PO for trade-in partner changes for Samsung mobile phones globally.
  • Coordinated the IT roadmap design for the EU office.
  • Reviewed and approved supplier and vendor contracts for IT projects.
  • Reported directly to the head of Samsung.com (Europe) and digital marketing.
  • Tracked the critical path and mitigations based on the RAID log.
  • Managed project management resources for scheduling and budget tracking of the PMO.
  • Delivered a SAP HR UX improvements project in personal goals analysis for digital office employees and HR professionals.

Agile Project Manager

2018 - 2018
Wunderman Thompson Commerce UK
  • Worked with Protein World for delivering GDPR compliance features on the web and mobile.
  • Gathered requirements from clients through workshops, value stream mapping, and story mapping.
  • Managed two teams for the development and support of MVP for Magento-based eCommerce clients.
  • Delivered a time-critical DevOps migration project for Selfridges in AWS.

Agile Project Manager

2018 - 2018
Specsavers Optical Group (via Unipro)
  • Delivered the integration of the AEM and Hybris platforms for Specsavers for 11 markets.
  • Implemented RACI for projects and stakeholder reporting.
  • Provided onshore and offshore multiple team management of 12 people.
  • Spearheaded a disaster recovery plan project for the organization by going through all phases, from discovery to the dry-run execution of the product.

Program Manager

2013 - 2018
Nestle
  • Migrated 52 markets from legacy eCommerce systems to the new platform, Magento, and drove the integration of the £18 million budget program with their logistic providers.
  • Managed 3rd-party vendors, payment service providers (PSP), logistics, and service providers.
  • Drove a hybrid transformation program encompassing Waterfall methods for discovery and Agile Scrum cadence for delivery.
  • Managed risk, issues, and escalations for eCommerce projects within Nestle.
  • Received numerous awards for project management for Magento rollouts.
  • Reviewed requirements with OpCos and acted as a gatekeeper for any scope creep.
  • Created project plans and maintained risk and issue logs for the eCommerce programs.
  • Managed the end-to-end program management and ownership of central Nestle IT programs.
  • Managed a change project for restructuring teams from skill-based to end-to-end product development. Followed Kotter's step model to introduce change resulting in less conflicts and resistance.

Scrum Master and Agile Coach

2011 - 2013
AlexandAlexa
  • Acted as a scrum master for technical eCommerce teams involved in delivering a backlog of features, improvements, and technical debt.
  • Released an upgrade to the Magento platform for the Alex and Alexa eCommerce solution.
  • Expanded the development teams from 2 people to over 20 in six months.

Senior Tech Lead

2008 - 2010
E-Nova Technologies
  • Served as the tech lead for a team of eight people developing in Magento, Wordpress, Drupal, Joomla, and Symfony.
  • Set up agile processes at the team level for following iterative development.
  • Integrated Jira in the company workflows for managing projects and progress.

Level 3 Lead

2006 - 2008
Wipro Ltd.
  • Joined as a customer service executive but quickly rose to lead roles at level 3 for IT teams.
  • Introduced a new customer service tool completely designed and developed by myself in core PHP that reduced the average customer handling time by 30%.
  • Provided technical support to level 2 agents for the client, Verizon, in the US.

Gaming Tournament Online Platform

http://www.gamefaced.gg

Launched an online tournament platform/website where Call of Duty Warzone players are able to register and participate to win cash prizes.

Led discovery phase, scoping sessions, and built a team of developers, designers, and a tester to launch an MVP and then move to a continuous release cycle.

The project involved the integration of micro-services with various external services

Power BI Data Analytics Integration

Led multiple teams to launch Power BI dashboards involving several sources of data and channels. The goal of the project was to showcase and analyze financial OKRs like budget variance, CAPEX, OPEX forecasts, and risk auditing.

Each source channel was represented by one team and the release train consisted of multiple scrum teams. I ran scrum of scrums, PO syncs, and conventional scrum ceremonies and supported teams in removing blockers and tracking progress toward the goal.

Unity-based Corporate Gaming Platform

Led and delivered a corporate gaming platform on Unity for teaching organisations various management techniques using 3D games and virtual collaboration exercises.

He has delivered a corporate game product on the Unity platform for teaching organisations various management techniques using 3D games and virtual collaboration exercises. The product was hugely successful in UK with enterprise and SME clients.

Samsung S10 Launch

http://www.samsung.com

Led multiple teams with aggressive timelines for delivering a new trade-in business model for the launch of the Samsung Galaxy S10 range of smartphones.

WORK DONE
• Delivered a time-critical, large complex project involving new third parties for the launch of Samsung S10 mobile in Sweden and Spain as a pilot.
• Led a successful reviews project in 12 markets, resulting in an increase of customer reviews across TVs, mobiles, and other consumer electronics in the Samsung range across Europe.
• Managed and analyzed requirements for trade-in partner change for Samsung mobiles globally.
• Managed project risks and budget for EU programs.
• Tracked critical path and mitigations based on the RAID log.
• Reviewed and approved supplier and vendor contracts for eCommerce workflows and scope for EU projects.

Nestle Dolce Gusto Transformation

Led and launched globally direct to consumer eCommerce websites for Nestle Dolce Gusto brands. The launch involved 58 markets in two years on the Magento platform. Awarded the Nestle Excellence Award for outstanding project management.

While at Nestle, I defined the project strategy and plan, and I implemented the roadmap for the eCommerce re-platforming and front-end redesign (£15 million) of Magento and AEM websites in 58 markets.
Led the end to end project from inception.
Supported the product team with requirements analysis.
Held project kick-off and managed SoWs for third-party vendors.
Reported on progress, risks, and scope to C-suite level of executives at Nestle.

Selfridges Infrastructure Upgrade

Led a DevOps team for upgrading a legacy eCommerce system in the IBM Websphere to a more stable, newer version of the platform in time for the Christmas season peak at Selfridges.

Managed a team of DevOps (agency) as a delivery manager to support the peak readiness program at Selfridges (client).
Managed risks and tracked progress on the complete roadmap for Christmas by coordinating with internal and external stakeholders.
Unblocked impediments and technical issues by getting support from the right people within the agency and at Selfridges.
Strong stakeholder management at Selfridges and at the agency by leading the weekly progress steering committee meetings.

New Look eCommerce Features

http://www.newlook.com

Led as the project manager and agile coach for scrum teams to release high business value every month across a range of areas including performance, contextual search, mobile apps, and new features of the New Look website platform.

Full end to end project ownership for eCommerce portfolio for Hybris, CRM, and UI
including planning, governance, reporting, and tracking.
Managed and led a cross-functional team of 12 developers, testers, and designers to release new features, improvements, and resolve issues on the global website of New Look in the Hybris platform.
Liaised with various departments like supply chain, marketing, finance, PoS, and retail to coordinate releases.
Worked with the product owner for defining a top-class customer journey through every touchpoint.
Worked with senior C-suite executives and managers as a point of escalation.

Specsavers Decoupling Project

http://www.specsavers.co.uk

Delivered a technically complex project in 11 countries for decoupling of the eCommerce website of Specsavers into independent front-end and back-end platforms in AEM and Drupal respectively. This led to a much higher performance of the websites.

Managed an agile team of six people to decouple all 11 websites in Europe and Asia as part of the release pipeline releasing every two weeks.
Reported to the head of project management with progress updates through burn down charts, backlog health and risks, and blockers.
Coached multiple teams on Scrum and how to transition from Waterfall to Agile in small companies.

Protein World GDPR Compliance Project

http://www.proteinworld.com

Delivered a time critical GDPR project to make Protein World's websites compliant before the deadline.

Managed a team of developers and testers at Wunderman (agency) to develop changes to the Protein World website in Magento in order for it to be GDPR compliant.
Liaised with the client and internal legal team to ensure changes are scoped in the project and are within agreed timelines.
Carried estimation sessions with the team for accurately estimating the stories in the project.
Led all scrum ceremonies and had one to one retrospective feedback as well.

Protein World Website

https://proteinworld.com/

Delivered a CRM integration with an eCommerce website; delivered a compliance project for GDPR; and led the discovery phase, implementation, and support.

Managed two teams of six, each consisting of developers, QA, and a designer.

The project involved stakeholder communication, reporting, Agile methods, and using Jira, Confluence, and Salesforce (SFCC, SMC).

The project timeline was six months from discovery to release.

Video and High-quality Photo Posting Platform

Launched Trikaya Photos with an MVP. Led discovery workshops, project planning, and business analysis of the product.

Kick-started the project with a discovery phase of two weeks.

Created an MVP release plan along with continuous delivery pipeline.

Tracked the releases and delivery plan with a team of five developers and two testers.

Provided ongoing support for bugs and new feature development with CI/CD pipeline.

Payment Provider Integration with eCommerce Platform

Launched 52 eCommerce websites with integration with various payment providers like CyberSource, Worldpay, and SagePay.

Led a distributed team of developers and testers through discovery phases down to implementation and support.

Scope included customizing various payment provider APIs within Magento to support different payment methods and 3D security.

Shanti Travel Ltd.

https://www.shantitravel.com/

Launched a fully scalable website for booking travel and accommodation for wholesale hospitality suppliers, using a "smart" engine approach.

Managed a team of five developers, two testers, and a BA from discovery to implementation and hypercare. I created an MVP and liaised with 3rd parties to develop the full product. The 6-month project launched on time and within budget.

Emageon Heartsuite (now Merge Healthcare)

https://www.ibm.com/watson-health/about/merge-healthcare

Ran a discovery workshop and implementation of a complex imaging scanning system project that used AI to detect problems and focus areas on MRI and CAT scans

The platform scanned imaging files from MRI and CAT scan systems to mark focus areas on a patient's file in a central repository. Any hospital in the US could utilize that information to generate a medical report.
This was one of the first centralized healthcare repositories developed in the US.

Nespresso

http://www.nespresso.com

Launched multiple Magento eCommerce websites for Nespresso in Europe.

I managed a team of 15 developers, QAs, and designers to deliver multi-store and multi-language Magento websites for Nespresso. My work involved discovery workshops, planning, estimation, and delivery tracking and reporting.

Samsung Native Camera App Scanner

http://www.samsung.com

Delivered improvements to the native Android Samsung camera app, including the scanning of documents and linking scanned elements to external sources.

I managed a team of five developers and external agencies at Samsung Europe. My work included conducting discovery workshops, mapping user stories, and estimating backlogs to run agile sprints of delivery and demos.

To ensure the project was on track, I ran sprint planning, refinement, demos, and retrospectives. Regular sync sessions were held with stakeholders to update them on progress.

We successfully met the deadline and delivered the project—in time for the Galaxy S series launch.

Mobile Apps for Game Development

http://www.scopely.com

Launched new features for mobile games and managed a team of designers, developers, and testers.

I led a team of five developers, a designer, and a QA specialist, following an agile plan to deliver enhancements and new game modes. New features were built for mobile games like Dice and Yahtzee.

File-sharing App Platform

Handled the discovery, requirements gathering, product vision, and pitch decks for a file-sharing app called Cabinet.

I led a 2-week discovery workshop to define the vision and build a backlog of features. My work also included leading a core team, including an SME, a tech lead, and a designer. In the last few days, I sliced the features to build an MVP product for the launch.

Samsung HR Software UX Improvements

Led a team of marketing professionals to build SAP HR UX improvements for the digital office at Samsung.

I led a team of marketing professionals to build SAP HR UX improvements for the digital office at Samsung. I also successfully delivered a UX improvements project as an MVP for SAP HR analytics to enable employees to log their quarterly personal goals.
I used a hybrid approach of the waterfall and Agile processes
I also worked with SAP HR, SAP ABAP, and web view technologies

WCP Tableau App Dashboard for Data Analysis

Project managed the project for data import and integration in AWS EC2 instance.

Liaised with startup CEO for building roadmap and doing a feasibility study on different data metrics available through social media APIs like TikTok, YouTube, and Instagram.

Worked with developers to form a PoC for Facebook data analytics using Athena and AWS EC2 instance.

WordPress Sites for the Platform Owner of Automattic

http://www.wordpress.com

Delivered multiple WordPress sites with teams spanning globally within tight timescales for high-value clients of Matt Mullenweg, CEO of Automattic, as a non-profit engagement.

Managed a team of 15 members, including developers, designers, and testers, creating a special project team focused on delivering WP small-scale and large-scale projects for CEO Matt Mullenweg's trusted high-value customers and partners.

Facebook Newsroom for Meta

https://about.fb.com/news/

Led a team of developers for a project to update Facebook Newsroom's core features in WordPress using custom plugins and templates.

Launched a complex and failing project for Facebook for its blog, Newsroom, which integrates seamlessly with data feeds from Facebook and other Meta sites.

The project was to optimize the performance of the WordPress install as well as make it more organically viable by utilizing Facebook brand SEO value.

Non-profit Republican Charity Event Organization App

Ran discovery to scope out an app that records and tracks user contributions, invites, and event management aspects for the Republican party's donors and other stakeholders.

Managed a team of three people to run the workshops to dive deep into requirements, establish a realistic timeline and budget, and a resourcing plan at the end of the feasibility project.

Presented to Republican members, a project review with requirements and timelines. The project was to be built in WordPress.

Yahtzee and Dice Mobile Games

http://www.scopely.com

Launched two significant updates to the Yahtzee game leading a team of three developers, one designer, and one QA engineer. Supported in creating the creative roadmap for Dice and Scrabble.

I led an agile team of five members, including three developers, a designer, and a QA engineer. I coached them in best practices for lean delivery and iterative releases on app stores for gathering user feedback and inspecting and adapting to it.

Migration of VAR Risk Factor Project from AWS to GCP

http://www.natwest.com

Delivered a complex multi-department, multi-team project for migrating all AWS services for risk management to GCP.

I managed multiple teams of four to five people in each team, including developers, testers, and analysts. Using agile and SAFe techniques, I built a release train roadmap, conducted PI planning, and created project reports for the executive steering committee on all projects. I also improved the efficiency of the entire program by incorporating lean practices and improving velocity.

The program methodology was based on SAFe, for which I had certification and strong experience. Hence, I was able to coach teams in agile methods and supported business analysts in discovery workshops and impact analysis of the migration.

HubSpot CRM Integration

http://Www.esab.com

Led a project of migrating HubSpot CRM from the old site to the new site by introducing new lead capture forms.

I led a team of developers to work and coordinate with the CRM head on specific requirements around conversion tracking with CRM forms. Then, I coordinated with the head of development and head of CRM to create estimates and do project planning for the delivery of new website integration with HubSpot CRM.

Nestle Dolce Gusto Website Revamp and Integration with Salesforce CRM

http://Www.dolce-gusto.co.uk

Led and delivered the integration of Salesforce CRM with multiple platforms within the ecosystem of Nescafé.

WORK DONE
• Delivered multiple projects at Nescafé for the brands Dolce Gusto and Nescafé Premium.
• Led the integration of Salesforce CRM with a new platform in Magento.
• Led the migration and migration strategy for existing users in bespoke CRM to Salesforce CRM.
• Ensured quality is maintained, resulting in no issues being reported for a year since launch.

Data Integration and Analysis at GSK

Delivered two projects involving data extraction and integration with supply chain systems.

I managed a team of six people, including developers, testers, QA, and BAs. I coordinated with business stakeholders like product managers, business owners, and C-level executives to report on project health and risks, hence, managing expectations for project timelines. I was also responsible for managing resources and budget, CAPEX/OPEX, on a quarterly basis through efficient planning and collaboration with finance and the PMO.

Fitness App for Fitbod

Delivered an MVP for a fitness app, leading to 50,000 downloads in the first three months.

Led a team of four developers and one designer to deliver a smartwatch app and a back end for fitness tracking.

WORK DONE
• Ensured project scope is defined
• Made certain the timelines were set up and agreed on
• Ensured stakeholder pitches were approved
• Estimated effort
• Handled project tracking and reporting
• Launched the MVP successfully

Noom Wellness Launch

http://www.noom.com

Worked with teams to establish a marketing funnel strategy for maximizing conversions. Established senior stakeholder reporting on progress vs. plan. Delivered a social media strategy for lead generation and loyalty capture.

• Led a team of five members, including developers, QA, and a designer.
• Conducted Agile ceremonies for the team.
• Managed the backlog for prioritization by PO and ensured a stable increment of the Noom app with every release.
• Improved DevOps pipelines by having an integrated environment for testing and validation.

Bespoke Gifting Platform

Led a 3-week Managed Delivery discovery phase for Davidson Consulting, successfully building a robust MVP plan with multiple options for the client to enable him to structure costs and timelines accordingly.

Worked with a team to scope items in the backlog template with estimates and priorities. We built a resource model based on budget constraints and timelines for the client. I also ran workshops with the team on user personas, design sprints, and wireframes.

eCommerce Platform for Bespoke Garages and Carports

http://www.alansfactoryoutlet.com

Built a roadmap for the client for eCommerce features and new developments for the website and migrated the client project management platform from Trello to Jira with multiple backlogs and Kanban boards.

Worked with the client to develop the product backlog with features and prioritized them. I also built a roadmap for the client and analyzed Google Analytics for conversion optimization improvement items. I supported the client in hiring new talent.

Automated AI-based Gifting Platform

Ran a discovery workshop to determine MVP and resource plan.

Led a team of developers, a product owner, designers, and financial analysts to work together to develop a backlog of MVP features.
I delivered a plan to the client for MVP, post-MVP version, and alternative options
2010 - 2011

MBA in Business Administration

Newcastle University - Newcastle Upon Tyne, United Kingdom

2002 - 2006

Bachelor of Engineering Degree in Computer Science Engineering

Kurukshetra University - India

MARCH 2021 - PRESENT

SAFe Product Manager

Scaled Agile Inc.

JANUARY 2020 - PRESENT

SAFe Scaled Agilist (SAFe SA)

Scaled Agile Inc.

MARCH 2017 - PRESENT

Certified Scrum Master

Scrum Alliance

Collaboration That Works

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