Mayank Bhramar, Project Manager in London, United Kingdom
Mayank Bhramar

Project Manager in London, United Kingdom

Member since January 16, 2020
Mayank is passionate about getting extraordinary results from ordinary people and leading them toward significant achievements. He has expertise working with digital agencies and clients, with wide exposure in domains like FMCG, retail, and hospitality. An MBA graduate from Newcastle University, he is also a certified Scrum Master and SAFE specialist trained by the scrum inventor himself. Mayank excels in project delivery using SAFe or PRINCE2 methods for end-to-end program management.
Mayank is now available for hire

Project Highlights

  • Led multiple teams with aggressive timelines for delivering a new trade-in business model for the launch of the Samsung Galaxy S10 range of smartphones.
  • Led and launched globally direct to consumer eCommerce websites for Nestle Dolce Gusto brands. The launch involved 58 markets in two years on the Magento platform. Awarded the Nestle Excellence Award for outstanding project management.
  • Led as the project manager and agile coach for scrum teams to release high business value every month across a range of areas including performance, contextual search, mobile apps, and new features of the New Look website platform.

Expertise

Education

Select Certifications

Employment

  • Agile Project Manager

    2020 - PRESENT
    Toptal
    • Successfully led numerous discovery workshops for clients in different sectors and at different scales (startup to enterprise).
    • Delivered projects in gaming, WordPress, finance, and mobile apps.
    • Led projects in industries like art, museums, gaming, political nonprofit organizations, blogging, and many more.
  • Agile Program Manager

    2020 - 2022
    Vodafone Group
    • Created a solution layer for the team leading to increased throughput in deliverables.
    • Conducted value-stream mapping, leading to the creation of new feature teams.
    • Set up Jira workflows for all the teams to manage blockers and estimates more effectively.
  • Agile Project Manager

    2019 - 2020
    Wunderman Thompson
    • Improved team performance and efficiency to deliver increased business value reducing time to market from three months to one-month releases.
    • Coached teams on advanced agile practices like slacking and just-in-time concepts. Led them to have higher and more stable velocity touching 100% of capacity in every sprint.
    • Introduced agility at other business levels in marketing and product management by leading them to adopt Kanban for creating requirements. This resulted in a decrease of turnaround time for ready stories from 1 month to an average of five days.
    • Introduced innovative ways for running retrospectives resulting in full participation of all team members and improved feedback funnel.
    • Streamlined the release process from a phased approach to more iterative hence scaling the process outside of development to be more agile. This resulted in zero overtime from third parties, reducing cost by 15% on the monthly budget.
  • Programme Manager

    2018 - 2019
    Samsung Europe
    • Delivered a large complex project for the launch of Samsung S10 mobile in Sweden and Spain (12 OpCos).
    • Led successful reviews initiatives in 12 markets (£5 million) with an uplift in reviews of 80%.
    • Liaised with POs of sales, marketing, supply chain, and analytics for best in class user journeys and scope mapping.
    • Managed and analyzed requirements with PO for trade in partner change for Samsung mobiles globally.
    • Coordinated for the design of IT roadmap for EU office.
    • Reviewed and approved supplier and vendor contracts for IT projects.
    • Reported directly to the head of .com and digital marketing.
    • Tracked critical path and mitigations based on the RAID log.
  • Agile Project Manager

    2018 - 2018
    Wunderman Thompson Commerce UK
    • Worked with Protein World for delivering GDPR compliance features on the web and mobile.
    • Gathered requirements from clients through workshops, value stream mapping, and story mapping.
    • Managed two teams for the development and support of MVP for Magento-based eCommerce clients.
    • Delivered a time-critical DevOps migration project for Selfridges in AWS.
  • Agile Project Manager

    2018 - 2018
    Unipro Ltd. London
    • Delivered integration of AEM and Hybris platforms for Specsavers for 11 markets.
    • Managed RACI for projects and stakeholder reporting.
    • Provided onshore and offshore multiple team management of 12 people.
    • Delivered a disaster recovery plan project for the organization by going through all phases from discovery to dry execution of the product.
  • Program Manager

    2013 - 2018
    Nestle
    • Successfully migrated 52 markets from legacy eCommerce systems to the new platform, Magento, and drove the integration of the £18 million budget program with their logistic providers.
    • Managed third-party vendors, payment service providers (PSP), logistics, and service providers.
    • Drove a hybrid transformation program encompassing Waterfall methods for discovery and Agile Scrum cadence for delivery.
    • Managed risk, issues, and escalations for eCommerce projects within Nestle.
    • Received numerous awards for project management for Magento rollouts.
    • Reviewed requirements with OpCos and acted as a gatekeeper for any scope creep.
    • Created project plans and maintained risk and issue logs for the eCommerce programs.
    • Managed the end-to-end program management and ownership of central Nestle IT programs.
  • Scrum Master

    2011 - 2013
    AlexandAlexa
    • Acted as scrum master for technical eCommerce teams involved in delivering a backlog of features, improvements, and technical debt.
    • Released an upgrade to the Magento platform for the Alex and Alexa eCommerce solution.
    • Successfully expanded the development teams from two people to over 20 in six months.
  • Senior Tech Lead

    2008 - 2010
    E-Nova Technologies
    • Served as the tech lead for a team of eight people developing in Magento, Wordpress, Drupal, Joomla, and Symfony.
    • Set up agile processes at the team level for following iterative development.
    • Integrated Jira in the company workflows for managing projects and progress.
  • Level 3 Lead

    2006 - 2008
    Wipro Ltd.
    • Joined as a customer service executive but quickly rose to lead roles at level 3 for IT teams.
    • Introduced a new customer service tool completely designed and developed by myself in core PHP that reduced the average customer handling time by 30%.
    • Provided technical support to level 2 agents for the client, Verizon, in the US.

Project History

  • PowerBI Data Analytics Integration
    Led multiple teams to launch PowerBI dashboards involving several sources of data and channels. The goal of the project was to showcase & analyze financial OKRs like budget variance, CAPEX, OPEX forecasts and risk auditing.

    Each source channel was represented by one team and the release train consisted of multiple scrum teams. I ran scrum of scrums, PO syncs and conventional scrum ceremonies and supported teams in removing blockers and tracking progress towards the goal

  • Gaming Tournament Online Platform
    Launched an online tournament platform/website where Call of Duty Warzone players are able to register and participate to win cash prizes.

    Led discovery phase, scoping sessions, and built a team of developers, designers, and a tester to launch an MVP and then move to a continuous release cycle.

    The project involved the integration of micro-services with various external services

  • Unity Based Corporate Gaming Platform
    Led and delivered a corporate gaming platform on Unity for teaching organisations various management techniques using 3D games and virtual collaboration exercises.

    He has delivered a corporate game product on the Unity platform for teaching organisations various management techniques using 3D games and virtual collaboration exercises. The product was hugely successful in UK with enterprise and SME clients.

  • Samsung S10 Launch
    Led multiple teams with aggressive timelines for delivering a new trade-in business model for the launch of the Samsung Galaxy S10 range of smartphones.

    Delivered a time-critical large complex project involving new third parties for the launch of Samsung S10 mobile in Sweden and Spain as a pilot.
    Led a successful reviews project in 12 markets resulting in an increase of customer reviews across TVs, mobiles, and other consumer electronics in the Samsung range across Europe.
    Managed and analyzed requirements for trade-in partner change for Samsung mobiles globally.
    Managed project risks and budget for EU programs.
    Tracked critical path and mitigations based on the RAID log.
    Reviewed and approved supplier and vendor contracts for eCommerce workflows and scope for EU projects.

  • Nestle Dolce Gusto Transformation
    Led and launched globally direct to consumer eCommerce websites for Nestle Dolce Gusto brands. The launch involved 58 markets in two years on the Magento platform. Awarded the Nestle Excellence Award for outstanding project management.

    While at Nestle, I defined the project strategy and plan, and I implemented the roadmap for the eCommerce re-platforming and front-end redesign (£15 million) of Magento and AEM websites in 58 markets.
    Led the end to end project from inception.
    Supported the product team with requirements analysis.
    Held project kick-off and managed SoWs for third-party vendors.
    Reported on progress, risks, and scope to C-suite level of executives at Nestle.

  • Selfridges Infrastructure Upgrade
    Led a DevOps team for upgrading a legacy eCommerce system in the IBM Websphere to a more stable, newer version of the platform in time for the Christmas season peak at Selfridges.

    Managed a team of DevOps (agency) as a delivery manager to support the peak readiness program at Selfridges (client).
    Managed risks and tracked progress on the complete roadmap for Christmas by coordinating with internal and external stakeholders.
    Unblocked impediments and technical issues by getting support from the right people within the agency and at Selfridges.
    Strong stakeholder management at Selfridges and at the agency by leading the weekly progress steering committee meetings.

  • New Look eCommerce Features
    Led as the project manager and agile coach for scrum teams to release high business value every month across a range of areas including performance, contextual search, mobile apps, and new features of the New Look website platform.

    Full end to end project ownership for eCommerce portfolio for Hybris, CRM, and UI
    including planning, governance, reporting, and tracking.
    Managed and led a cross-functional team of 12 developers, testers, and designers to release new features, improvements, and resolve issues on the global website of New Look in the Hybris platform.
    Liaised with various departments like supply chain, marketing, finance, PoS, and retail to coordinate releases.
    Worked with the product owner for defining a top-class customer journey through every touchpoint.
    Worked with senior C-suite executives and managers as a point of escalation.

  • Specsavers Decoupling Project
    Delivered a technically complex project in 11 countries for decoupling of the eCommerce website of Specsavers into independent front-end and back-end platforms in AEM and Drupal respectively. This led to a much higher performance of the websites.

    Managed an agile team of six people to decouple all 11 websites in Europe and Asia as part of the release pipeline releasing every two weeks.
    Reported to the head of project management with progress updates through burn down charts, backlog health and risks, and blockers.
    Coached multiple teams on Scrum and how to transition from Waterfall to Agile in small companies.

  • Protein World GDPR Compliance Project
    Delivered a time critical GDPR project to make Protein World's websites compliant before the deadline.

    Managed a team of developers and testers at Wunderman (agency) to develop changes to the Protein World website in Magento in order for it to be GDPR compliant.
    Liaised with the client and internal legal team to ensure changes are scoped in the project and are within agreed timelines.
    Carried estimation sessions with the team for accurately estimating the stories in the project.
    Led all scrum ceremonies and had one to one retrospective feedback as well.

  • Protein World
    Delivered a CRM integration with an eCommerce platform; delivered a compliance project for GDPR; and led the discovery phase, implementation, and support.

    Managed two teams of six each consisting of developers, QA, and a designer.

    The project involved stakeholder communication, reporting, Agile methods, and the usage of JIRA, Confluence, and Salesforce (SFCC, SMC).

    The project timeline was six months from discovery to release.

  • Video and High-quality Photo Posting Platform
    Launched Trikaya Photos with an MVP. Led discovery workshops, project planning, and business analysis of the product.

    Kick-started the project with a discovery phase of two weeks.

    Created an MVP release plan along with continuous delivery pipeline.

    Tracked the releases and delivery plan with a team of five developers and two testers.

    Provided ongoing support for bugs and new feature development with CI/CD pipeline.

  • Payment Provider Integration with eCommerce Platform
    Launched 52 eCommerce websites with integration with various payment providers like CyberSource, Worldpay, and SagePay.

    Led a distributed team of developers and testers through discovery phases down to implementation and support.

    Scope included customizing various payment provider APIs within Magento to support different payment methods and 3D security.

  • Shanti Travel and Tours
    Launched http://www.shantitravel.com. Improved business processes by evaluating as-is and drafting to-be processes using BPM.

    I managed a team of developers and testers for website development. Also managed external partners for QA and ran discovery workshops to gather user journeys and requirements. Finally, I conducted a SWOT analysis of the product and drove actions based on the analysis.

  • Shanti Travel Ltd.
    Launched a fully scalable platform for booking travel and accommodation for wholesale hospitality suppliers, using a "smart" engine approach.

    Managed a team of five developers, two testers, and a BA from discovery to implementation and hyper care. Created an MVP and liaised with third parties to develop the full product. The 6-month project launched on time and within budget.

  • Emageon Heartsuite (now Merge Healthcare)
    Ran a discovery workshop and implementation of a complex imaging scanning system project that used AI to detect problems and focus areas on MRI and CAT scans

    The platform scanned imaging files from MRI and CAT scan systems to mark focus areas on a patient's file in a central repository. Any hospital in the US could utilize that information to generate a medical report.
    This was one of the first centralized healthcare repositories developed in the US.

Education

  • MBA in Business Administration
    2010 - 2011
    Newcastle University - Newcastle Upon Tyne, United Kingdom
  • Bachelor of Engineering Degree in Computer Science Engineering
    2002 - 2006
    Kurukshetra University - India

Certifications

  • SAFe Product Manager
    MARCH 2021 - PRESENT
    Scaled Agile Inc.
  • SAFe Scaled Agilist (SAFe SA)
    JANUARY 2020 - PRESENT
    Scaled Agile Inc.
  • Certified Scrum Master
    MARCH 2017 - PRESENT
    Scrum Alliance

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