Michael Reda

In order to improve operational efficiencies, a deep dive review of organization practices in Azure and AWS was performed to understand problem areas and identify opportunities for improvement.

Recommendations made included changes to tagging to improve visibility and traceability when managing costs. Reviewed costing and forecasting practices and identified areas to improve processes for chargeback and forecasting. Reviewed monitoring capabilities in existing tools, including third-party and native cloud service provider tools, and identified key problem areas that made monitoring challenging for the admin team and reduced effectiveness of alerting.

Designed and implemented a set of tools to track resource allocation and associated costs across multiple projects within a technology modernization program. Created processes to ensure consistent information gathering and worked closely with project managers to maintain accurate records. Developed budget tracking and forecasting reports and dashboards to share financial status with program leadership and accounting teams. Ultimately received buy-in and acceptance of these processes and tools, enabling the program team to use information from them for resource planning.

Coordinated daily activities with the team responsible for delivering enterprise business intelligence tools, ensuring end user needs were met. This included establishing customer outreach cadence and content, evaluating user onboarding and training needs on an ongoing basis, maintaining appropriate licensing for applications and add-ons with proper funding, and ensuring project sponsors and other key stakeholders were kept informed and concerns were addressed.

Collaborated closely with the customers and product management to develop use cases and user story maps for new product development, leveraging the company’s existing value proposition in an improved, more focused offering. Worked with engineering to build epics and user stories for a scope that included updated firmware, back-end infrastructure, and customer portal, with a roadmap that went from MVP to fully featured offering. Evaluated multiple hardware partners and selected top option, bringing hardware to market in parallel with internal development. Tracked project execution against the plan, ensuring visibility and clear communication with stakeholders. The project was completed on time and budget, with installations taking place at launch customers within the originally targeted timeframe.

Developed a project plan to bring the legacy system up to date when new federally mandated regulations were passed down from the FMCSA. Created timeline and resource loading requirements to develop new product build, deploy to test customers, validate capabilities, and formally release before the mandated timeline. Collaborated closely with the product development team and product management to develop key milestones, monitor work against those milestones, and report status, ensuring high confidence in the development team. Ultimately, the team met all milestones and completed work within the planned budget. Validation at customer fleets was successful.

I managed technical teams and subcontractors to deliver a communications system that covered dozens of sites for remote locations with limited existing infrastructure. Systems were rapidly deployable and could operate as standalone systems, including ground communications for regional use, local area network, and backhaul to reach centrally located fixed sites. Sites could run off of primary power and backup power with battery banks, gen-sets, and deployable solar arrays.

I also developed a modular system that enabled follow-on phases to be delivered using a build-to-print approach using the same base modules, allowing quick delivery for future orders with minimal customization.