Nedelcho Mutafchiyski
Verified Expert in Project Management
Project Manager
Sofia, Bulgaria
Toptal member since October 24, 2019
With 15 years of experience in telco, eCommerce, fintech, and blockchain, Nedelcho is a seasoned project manager (PMP), PMO expert, scrum master, product owner, and head of product. He's successfully handled the development and delivery (PMI, scrum, kanban, and ITIL processes) of numerous projects. In the past decade, he's led and consulted diverse and complex international projects in Europe, North America, Africa, Asia, and Australia.
Project Highlights
Expertise
- Agile Project Management
- Credit Industry
- Fintech
- Mobile Apps
- Product Ownership
- Proptech
- Real Estate
- Telecommunications
Work Experience
Senior Project Manager
SoftServe
- Joined the company as a senior project manager, and based on the great results in leading projects for large corporate companies owned by Berkshire Hathaway, I was provided with multiple accounts and currently stepping in as a delivery leader.
- Acted as a delivery leader and was able to create an internal structure with a lead developer, QA, and business analyst and easily replicate it across multiple projects.
- Collaborated with teams working across multiple projects, which received the highest scores in customer satisfaction surveys and employee satisfaction surveys. This led to a stable and high-performing organization that can bring value to clients.
Senior Project Manager
Experian plc
- Joined the company in the most turbulent period (COVID-19) to help them initiate a credit bureau modernization project for their bureau in the Netherlands.
- Delivered excellent results with the credit bureau in the Netherlands, so I was given the opportunity to lead a similar project in Denmark with higher strategical importance and budget, which was also successfully delivered.
- Oversaw and supervised several subsequent small initiatives, mainly security and audit projects.
Agile Project Manager
Client
- Led a team of Toptal talents to develop and propose a solution for Ban-Q service: the ultimate customer experience for digital wallets and management via native apps for customers and a web interface for partners.
- Managed and facilitated the discovery phase and clarified product value proposition and high-level architecture based on microservices while representing customers in fundraising presentations and negotiations with third parties.
- Worked with the lead designer and delivered a customer journey for all personas across all channels.
- Developed the iterative plan for company products (MVP and following releases) and obtained approval from the client.
Freelance Fintech Project Manager
LendMePay Holdings Limited
- Scoped the integration with the telecom's data warehouse and local MFI and FMCG partners.
- Examined and analyzed the costs of developing a CRM and web user interfaces for partners.
- Predicted the development costs for the entire loan management system and its modules.
- Scoped the development of native iOS and Android apps that will facilitate interactions with the customer.
- Supported LendMePay management in defining and developing their products.
Head of Product Development and Delivery
Propy
- Managed the overall roadmap of activities focused on product improvement.
- Performed team capacity planning and outlined priorities.
- Researched and described product functionalities and upgrades.
- Mentored junior project managers and development team members.
- Collaborated with company management to streamline the strategy.
- Facilitated the company's presales process in the US, Europe, and Asia.
- Spearheaded the customer success process and coordinated all stakeholders involved.
- Facilitated the company's hiring and team improvement.
- Prepared customer value proposition and business case as part of the sales process.
Project Manager
Cash Credit
- Managed the overall roadmap and change requests to run a loan service in the Republic of South Africa (branded as Instaloan).
- Oversaw and was responsible for the planning, development, testing, delivery, and operational activities for all IT-related tasks for the market.
- Scoped and developed company products.
- Supervised the launch of a loan service in Cameroon.
- Performed vendor management for RSA and Cameroon.
- Launched in-house and vendor solutions for operations in the Philippines (PeraAgad branded) market.
- Prepared the concept and implemented all IT-related processes within the organization.
- Spearheaded the integration with partners and their systems.
- Facilitated the company's presence in Cameroon (company registration, office set up, recruitment, and the like).
- Supported PM and process management for the Bulgarian and Philippines teams.
Project Manager
eCommera
- Oversaw the roadmap and change requests for Commerce solutions of three major customers.
- Managed the product backlog and priorities of all three customers.
- Estimated project timeframe and monitored milestones/deadlines.
- Applied risk and quality management in projects.
- Planned and tracked human resources in projects.
- Developed cost estimations of change requests.
- Planned the releases according to customer requests.
Customer Project Manager
HP Global Delivery Center
- Directed the scope execution, change requests, and nonstandard service requests.
- Estimated project timeframes and monitored milestones and deadlines.
- Planned budgets and monitored spending.
- Implemented risk-and-quality management in projects.
- Planned and tracked human resources in projects.
- Developed business cases and investment comparisons.
Project Manager
A1 Bulgaria
- Managed scope definition and execution.
- Estimated project timeframes and monitored milestones and deadlines.
- Planned budgets and monitored spending.
- Implemented risk-and-quality management in projects.
- Planned and tracked human resources in projects.
- Developed business cases and investment comparisons.
- Fulfilled the company’s purchasing guidelines regarding vendor selection, negotiations, and contracting.
- Acted according to project management requirements of the company’s and group steering bodies (the project steering committee and Group PSC) in local and international PM.
Project Management Office Expert
A1 Bulgaria
- Supported the monitoring of the project portfolio in M-Tel and on a group level (Telekom Austria Group).
- Consulted with project managers on the methodology of the project management process.
- Organized project management training sessions for the project management community in Mobiltel with Austrian, US, and other foreign trainers.
- Organized and conducted internal project management training sessions in the company.
- Developed an in-house project management methodology in order to be aligned with international trends and organizations (e.g., PMI) and local demands in the area.
- Updated internal procedures, tools, and templates to facilitate and improve the PM process in the company according to the best practices in the field.
Project History
Transaction Management Platform
Oversaw the scoping, development, testing, and launch of a real estate transaction platform with blockchain recordings.
I built and launched a transaction management platform that enables online international real estate transactions according to local laws and regulations.
The solution enabled multiple participants to be invited and to collaborate in the same workspace securely. All actions performed by the participants in the deal were recorded and stored on the Ethereum blockchain network, based on the predefined conditions and incorporated in the smart contracts developed for the particular transaction.
The project’s main challenge was researching all of the potential workflows for the transactions, concerning local regulations and to make them available for users.
Our building process frames achieved that by containing flexible templates. This feature enabled a deal facilitator to invite all required participants as buyers, sellers, solicitors, title companies, agents, brokers, and other administrative roles and upload all necessary documents so that the deal was legally binding.
Having everything recorded on the Ethereum blockchain network was the greatest achievement of this project. We delivered the final product after integration with digital signature providers and several payment providers as part of the scope.
Loan Management Platform
Led the launch of a loan management platform (and all necessary integrations) into the Cameroonian market.
I built and launched a loan management platform in partnership with largest Cameroonian telecom.
Project Details:
• Integrated with a telecom’s data warehouse.
• Coordinated the setup of the entire virtual infrastructure in a local data center.
• Integrated with a local call center that was responsible for support of the service.
• Built interfaces for all required actions that the CSR would perform.
• Integrated with the Ericsson USSD platform via multiple API calls.
• Developed services for generating reports and sending them to all partners.
• Launched the first credit provider that operated only via cell phones in Cameroon.
Drop 5 Billing and CRM Solution
Led development and Launch of New Product model, based on separate Lines of Business for telecom.
I changed the foundation of the billing system from a wireless system into a system that can support any product (wireless, VoIP, boxes, HIS, TV, third parties, and GLP). Along with replacing existing business processes with new ones to support the new lines of business, I deployed recurring charge (RC) indexation and flexible SIM/MSISDN coupling CRs. I also proposed a strategy for introducing a CRM and billing system to company dealers.
Project details:
• Launched a best practice bundle solution.
• Developed a recurring charge (RC) indexation CR.
• Built a flexible coupling CR.
• Composed a strategy for the implementation of a billing and CRM system for dealers of company products—a standard approach (permissions based on existing segmentation).
• Integrated the solution with all surrounding systems.
• Migrated current products with different lines of business.
Development and Launch of a Financial-scoring App for the Philippines
Gathered requirements, selected the development partner, and managed the launch of a mobile application for credit ratings.
I developed a mobile application that gathered customer data and based on the company’s intellectual property provided a credit score to its customers.
The application was based on the following logical blocks:
• Sign-up Module: A customer could sign-up with a name and an email account. The email account was verified.
• Terms and Conditions of the Application: Customers were willingly giving access to their mobile history data, device data, and the data collected by partners.
• Centers (Utility Bills Collector): Implemented to obtain scoring.
• What is a Finscore Application?: Pictographically explained the benefits of the service.
• Know Your Customer (KYC) Module: It contained MSISDN (verified by SMS), personal data, Income data, and address.
• File Upload Functionality: A customer was able to upload a picture of a personal ID and a selfie.
• Device Data-gathering Library
• Scoring Module: It was able to visualize customer credit ratings.
• Application Portal
Dynamic Trading Solutions Holding – BanQ Platform
Led Toptal team in developing business concept, architecture and project plan for Payment Platform, able to manage in a transparent way social programs executed by government. It also could be utilized as payroll platform from large corporations.
I led a Toptal team to develop and propose a solution for Ban-Q service: the ultimate customer experience for a digital wallet and management via native apps for customers and web interface for partners.
The product also incorporates a payroll management module for the partners via all channels while providing the best experience of their employees and subjects.
Project Details:
• Facilitated the discovery phase and clarified the product value proposition.
• Developed high-level architecture, based on microservices.
• Delivered a customer journey for all personas via all channels.
• Proposed development approaches included multiple teams.
• Built an iterative plan for implementation for company products (MVP and following releases).
• Represented the customer in fundraising presentations and negotiations with third parties.
Education
Master's Degree in Finance
VUZF University - Sofia, Bulgaria
Master's Degree in Human Resources
University of National and World Economy - Sofia, Bulgaria
Bachelor's Degree in Psychology and Pedagogy
University of National and World Economy - Sofia, Bulgaria
Certifications
Project Management Professional (PMP)
Project Management Institute (PMI)
Certificate in Advanced English
University of Cambridge
Skills
Tools
Jira, Microsoft Project, Trello
Paradigms
Scrum, Kanban, Waterfall Delivery, Proptech, Six Sigma, Agile Product Management, Agile Project Management, Agile Delivery
Industry Expertise
Credit Industry, Telecommunications, Real Estate, Digital Banking
Platforms
Demandware, iOS, Android, Blockchain Platforms, Blockchain
Other
Minimum Viable Product (MVP), Project Management Office (PMO), Customer Relationship Management (CRM), Fintech, Microsoft 365, Project Management Professional (PMP), PMI, Product Ownership, Agile Coaching, Product Management, Startups, Finance, Project Management, Waterfall Methodology, Estimations, Payroll & Benefits, Website Setup, Mobile Apps, Data Management, Discovery Workshops, eCommerce Platforms, Process Transformation, Websites, Distributed Team Management, Backlog Management, Web, Transitions
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