Philip Kappaz, Project Manager in Frisco, TX, United States
Philip Kappaz

Project Manager in Frisco, TX, United States

Member since April 20, 2020
Phil is an accomplished program and project manager with an extensive background in service delivery, software development, data integrations, and system implementations. Notable clients include Neiman Marcus, FedEx, and Southwest Airlines. Certifications in SAFe and CSM, combined with his years of experience, give Phil the ability to adapt to new verticals (retail, biometrics, insurance, health care), environments and organizations, and deliver results quickly.
Philip is now available for hire

Project Highlights


  • University of North Texas

Select Certifications


  • Senior Agile Project Manager for eCommerce Marketing

    2018 - PRESENT
    Neiman Marcus
    • Performed as scrum master for five teams, utilizing scrum, kanban, and SAFe. As CSM, I was responsible for managing the teams, scrum ceremonies, reporting to leadership, and training them on agile approaches and techniques.
    • Managed the implementation of a SaaS CDP (Customer Data Platform). This involved significant data integration work with legacy systems, data analytics teams, internal groups, and external vendors.
    • Participated in a large technology transformation initiative for the marketing division, leading the CDP team in such a way that our approach and processes became models for other scrum teams in the initiative.
    • Built Jira projects and artifacts and trained the Electronic Data Warehouse team and Customer Master Data team on Sscrum processes for their work.
    • Completed the initial implementation ahead of the three month schedule, allowing the marketing team to begin utilizing the tool and technology earlier than planned.
  • Senior Consultant and Project Manager for Cloud Migrations and IT Consulting

    2016 - 2018
    • Managed multiple Microsoft Cloud (O365/Azure) migration projects for clients in the DFW area (on-premise or hosted exchange migration to O365, and application migration to Azure).
    • Managed development for a legacy point-of-sale system for a major retailer in Dallas. This included managing, coordinating, and scheduling updates with external vendors, and keeping within the change management boundaries of the retailer.
    • Managed updates and fixes to the legacy POS, and following strict change control measures to not impact the 7,000 stores' business. Our team kept the legacy POS working with no downtime for over a year.
    • Supported development of PMO processes and documentation for the Sparkhound Dallas office. Supported sales efforts for new business by making presentations to potential clients on our capabilities and management approach.
  • Senior Project Manager for Enterprise Content Management Solutions

    2016 - 2016
    Imagine Solutions
    • Managed multiple ECM projects for clients around the US. Managed budgets, schedules, resources, plans, and forecasting utilizing MS Office suite and MS Project to develop schedules and track resources and progress.
    • Designed, coded, and implemented a PM dashboard tool. The single point of data entry allowed for increased reliability and accuracy of project data, and the enterprise approach provided a greater transparency of project status to leadership.
    • Assisted in establishing new PMO processes for the company in accordance with PMI and standard Agile practices.
  • Senior Project Manager for Health Care Solutions

    2013 - 2015
    • Managed a pediatric asthma program development team. This tracked and recorded patient's asthma scores via mobile devices, stored it in a data analytics engine, completed predictive analytics, and provided insight to the patient and doctor.
    • Established the Quality Management Program for the development team where we defined quality measures, metrics, and audit for the purpose of preparing for FDA approval of PCCI products.
    • Designed and developed a complex MS Access application for the VP of finance. This application reduced the time to complete accounting payroll reconciliation between two different systems from days to minutes.
  • Senior Project Manager for Retail Network Systems Support

    2012 - 2013
    FedEx Office
    • Acted as a member of the Network Engagement Office team, managing projects and providing status updates for the engagement office.
    • Managed several projects for the network engineering team; represented the team at the Demand Management Council and provided updates and information as required.
    • Designed and developed a SharePoint/MS Access dashboard application to easily capture data from remote PMs, and auto-format executive reports. This application cut down the elapsed time to create weekly report for executives from days to minutes.
  • Senior Solutions Engineer and PM for State Government Biometrics Implementation

    2010 - 2012
    • Managed the communication and coordination of a highly geographically dispersed team (Tacoma WA, Paris France, Raleigh NC, Anaheim CA, Amsterdam NE, Bogota Colombia, and Tampa, FL) for a biometrics program for the State of North Carolina.
    • Began with the waterfall approach, and later introduced agile methodology, managing the project with MS Project to develop and monitor plans, progress, and resources.
    • Managed the project schedules and provided detail status, issue management, risk management, scope definition and management, and reported to C-Level suite, senior management, and the steering committee.
  • National Engagement Manager for Service Desk Management and Support

    2010 - 2010
    USI Insurance Services
    • Managed a service delivery organization of 25 remote support technicians and an 8-person help desk supporting 80 locations around the US.
    • Introduced processes to streamline activities and increase call throughput. Modified reporting and performance monitoring that resulted in an improved customer satisfaction index of 30% within the first two months of managing the teams and process.
    • Provided regular reports of help desk, site support performance metrics, and customer satisfaction survey results to the C-level suite.
  • Senior Manager for National Government Biometrics Systems Implementation

    2006 - 2010
    Computer Sciences Corporation, Arabia
    • Managed a 50-person team in the development, testing, training, and implementation of a major biometrics program with local (KSA) and remote teams in Tokyo, India and Canada. Reported to the ministry of interior steering committee on a monthly basis.
    • Managed and completed receipt/logging/shipping of over 10,000 items used to build 1,700 biometric workstations at over 500 locations in the Kingdom and connect them to the central data center in Riyadh.
    • Developed a custom application to track all shipments (including signatures of shipping and receipt), training of resources by facility, facility implementation status, and facility inventory.
  • Technical Services Director for Remote Oracle DBA Support and Consulting

    2002 - 2006
    DTC Global
    • Acted as the Oracle e-Business Suite DBA and director, managing the data center in Plano Texas, and multiple client accounts. Managed support to meet zero downtime for all clients over a two-year period.
    • Oversaw the Oracle DBA for a logistics implementation for a major shipping company in Copenhagen Denmark.
    • Finished building out the data center that was used to support a remote e-business suite customers.
  • Project Manager for IT and Strategy Consulting Engagements

    2000 - 2002
    Tactia Consulting
    • Served as managing director for Tacticas training division. Set up the company, leased the location, hired sales/marketing staff, and managed a team to develop Java and C# boot camps. Completed development and rollout of the boot camps in six weeks.
    • Set up the Oracle practice for Tactica, installing the e-Business suite application, defining the team structure, and initial project plans for customer engagement.
    • Oversaw as project manager various client projects including a major utility company, the world trade center, and others.
  • Project Manager for Pharmacy and Airline Engagements

    1997 - 2000
    Greenbrier and Russel
    • Managed, designed, and developed a OOO/Java MS SQL pricing application to support pharmacies nationwide. This reduced pharmacy time to develop drug price forecasts from months to days.
    • Developed and rolled out a full SDLC program for a major airline. This included training a department of several hundred programmers and managers.
    • Supported sales efforts for multiple initiatives, making presentations to the C-suite of potential clients.
  • Systems Analyst II for Airline Systems Development and Support

    1996 - 1997
    Southwest Airlines
    • Developed accounting systems in C++ and Sybase as a member of the PRISM team.
    • Managed a testing effort for the revenue accounting team.
    • Provided on-call support for Sybase production systems, ensuring operational continuity on a 24/7 basis.
  • Advanced Systems Engineer for Manufacturing and Insurance systems

    1985 - 1996
    Electronic Data Systems
    • Designed and coded an insurance claims workflow/routing system in C++ and Sybase. This workflow system reduced insurance claims processing overhead by at least 50%.
    • Supported an old voice-enabled support system for insurance claims using assembler. The system was unstable and down much of the time. After I took the lead, we were able to get the system stable and running with no down time until it was retired.
    • Member of the mechanical insurance team, coding programs in COBOL, Assembler, and JCL to support policy management and claims.
    • Supported manufacturing floor systems a facilities in Detroit Michigan and Wilmington Delaware.

Project History

  • Biometrics Identity Program for the Kingdom of Saudi Arabia
    With a team of 50 professionals reporting to me, I planned and managed the software development, hardware integration, testing, training, and deployment logistics for a multi-million dollar, 4-year program.

    Led the program, which included data center build-out, software development, and workstation integration with biometrics hardware (iris cameras, photo cameras, fingerprint capture devices), legacy COBOL systems, and existing national criminal databases (AFIS system).

    The primary purpose of this program was to allow the Ministry of Interior to better manage and monitor illegal border crossings into the Kingdom. It was also expected that the program would help in the identification and apprehension of persons on national and international travel ban lists.

    The workstations were installed at selected prisons, all borders, passport, and civil offices in the country. This amounted to the receipt/build/ship/ and install of 1,700 workstations (10,000 parts) to over 500 locations.

    The program included building five mobile vans with satellite communications to enable biometrics enrollment in the country's remote areas. It included the development of hand-held devices where patrolmen could insert a citizen ID card, capture a live fingerprint of the person, and validate the person's identity against databases.

    My program team consisted of 50 professionals, and we completed the program within schedule and budget.

  • Customer Data Platform Implementation for Neiman Marcus
    Managed the implementation of a SaaS CDP product, along with integrations to it for 20+ data streams (in-house and external) for a major retailer, delivering it ahead of the aggressive schedule, and under budget.

    As a member of the RFI/RFP process team who analyzed bid proposals, reviewed demonstrations, and selected the winning bidder for the project, I was given the task to lead the initiative's implementation and support.

    The purpose of this program was to allow the marketing team to develop, execute, and analyze marketing journeys in days rather than weeks.

    I managed a 12-person cross-functional scrum team that consisted of developers, integration engineers, testers, product owners, external vendors with integration points to the CDP, the primary customer (marketing and data analytics groups), and the third-party SaaS engineers.

    The primary work that was completed included the implementation and configuration of the SaaS product, training of the marketing and data analytics team on the use of the product, and multiple data integrations to the product from internal and external sources. This was primarily an integration effort, where most data sources were in AWS or the Neiman Marcus Data Warehouse (SnowFlake).

    We were able to complete the initial implementation ahead of a very aggressive schedule requirement and under budget.

  • Pediatric Asthma Mobile Application for Parkland Hospital
    I managed the development of a pediatric mobile app (phone and tablet), with integrations to a predictive analytics engine that was used to track and provide direct communications between doctors and patients.

    This program included the development of a mobile app, tablet app, web-based dashboard, reports, and a comprehensive content management system. It also integrated with a predictive analytics engine that would provide the physician's insight into the patient's condition and automatically send the appropriate communications accordingly.

    This program's primary purpose was to provide more direct interaction between pediatrics physicians and their patients, one that can monitor patients' asthma status and communicate accurately and effectively with the patient without needing a physician visit. This was targeted to at-risk populations, as they are less likely to schedule appointments with physicians.
    In addition to managing the team, I wrote the requirements, user stories, mock-ups, and managed the mobile development activities by a local third party. This required in-depth work with several physicians to understand and get the business requirements and story documented correctly.

  • Azure (Cloud) Migration for Trammel Crow Holdings
    Completed a migration of exchange and several legacy applications from a local data center to the Microsoft Azure cloud.

    Managed a team of five professionals and worked closely with the client team to complete and document the discovery of migration assets and plan for and complete the migration.

    The primary purpose of this project was to consolidate operations into the cloud and close down the necessary elements of their data center.

    There were about 500 users to be migrated, and application considerations included legacy and hosted applications, as well as some MS Access applications that were used to update legacy databases manually.

  • Biometrics Identity Program for the State of North Carolina
    As program manager, I managed a multi-million dollar program that introduced the latest in identity matching and verification, card security, and 3D photographs on the State driver's license.

    This program utilized a dispersed team of about 20 engineers. Locations included (France, Netherlands, Colombia, and multiple locations in the USA).

    The program included software and hardware development, and integration with legacy State COBOL applications.

  • Pharmaceutical Cost Evaluator
    Reduced time that pharmacists took to build annual cost models from months to a few days.

    Member pharmacies were taking months to build annual cost models for drug purchases in Excel. I designed and managed the development of a costing model that the client believed could not be done. Using OOO, Java, and SQL server, we coded and implemented this in about three months.


  • Ph.D. in Computer Music Composition and Theory
    1983 - 1994
    University of North Texas - Denton, Texas, USA
  • Master's degree in Computer Music Composition and Theory
    1981 - 1983
    New Mexico State University - Las Cruces, New Mexico, USA
  • Bachelor's degree in Music composition and Theory
    1977 - 1981
    University of North Texas - Denton, Texas, USA


  • SAFe Scrum Master
    JANUARY 2020 - JANUARY 2021
    SAFe Agile
  • Certified Scrum Master

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