Rodney deJong, Project Manager in Vancouver, BC, Canada
Rodney deJong

Project Manager in Vancouver, BC, Canada

Member since February 15, 2019
Specializing in the delivery of services, Rodney is a project manager with a passion to help his clients succeed. He does this by understanding the business value of technological solutions and acting as a trusted advisor and change agent throughout the customer journey. When Rodney starts a project, he takes the time upfront to build a strong relationship by being responsive, establishing quality communication channels, and being available.
Rodney is now available for hire

Project Highlights

Education

Select Certifications

Employment

  • Scrum Master | Senior Technical Project Manager

    2019 - 2020
    5 Lakes Professional Services
    • Collaborate with the CEO to develop a business motivation model to ensure alignment of tactical initiatives and product outcomes to strategic goals.
    • Successfully introduced and championed agile including scrum ceremonies from the top down.
    • Implemented automated test frameworks delivering automated regression and unit testing.
    • Championed business-driven development—improving test code coverage by 30% over six months.
    • Coached and mentored the development team to meet their team charter commitments and get user stories done efficiently.
    • Facilitated discovery workshops that enabled the development of a pragmatic IT road map—delivering value based on solid analysis techniques.
    • Implemented an integrated change management framework to deliver key projects which positively impacted business by streamlining and automating process to become more scalable and cost effective.
  • Senior Project Manager

    2019 - 2020
    Vancouver Airport Authority (YVR)
    • Successful built out an Azure ecosystem by incorporating good governance and best practice.
    • Collaborated with senior business analyst and lead cloud architect to develop and execute on cloud assessment frameworks to deliver a repeatable methodical approach enhancing the level of organizational cloud maturity.
    • Applied security risk mitigation strategies aligned with YVR cybersecurity policies.
    • Empowered, led, and motivated cross-functional teams within the network, infrastructure, database, and applications departments to deliver project milestones on time and within the $3 million budget.
    • Implemented integrated PM processes to manage risk, budget, schedule, communications, and quality.
  • Manager, Consulting Services

    2018 - 2019
    Infor
    • Streamlined the processes and ensured consistency through the introduction of standardized tools and templates adherent to PMI best practices.
    • Implemented effective upward management of key clients, stakeholders, and senior management including the standardization of KPI reporting metrics driving increased program margins, aligned schedules, reduced rework and enhanced quality.
    • Introduced agile principles to drive team performance and create cross-functional collaboration in the delivery of continuous improvement initiatives.
    • Provided strategic leadership and direction to a dynamic team of ten consultants and project managers in the delivery of positive customer experiences aligned with organizational objectives.
    • Managed a diverse technical solutions portfolio across multiple partners, vendors, and verticals.
    • Identified, analyzed, and managed risks to scope, schedule, budget, and quality of multiple project workstreams.
    • Served as an effective change agent driving process and system transformations.
    • Facilitated the collaboration across cross-functional teams to promote compliance with customer requirements.
  • Senior Project Manager

    2017 - 2018
    Sourced Group
    • Oversaw the execution of best practices and PM governance within highly-regulated organizations.
    • Championed the on-time and within budget delivery of a cloud migration initiative for an EHR company encompassing a $900,000 budget.
    • Spearheaded the successful completion of an ITS cloud migration strategy for a major world bank/securities organization with a $2 million budget.
    • Successfully integrated an agile/scrum framework into large complex enterprise initiatives involving both internal, partner, and client project teams.
    • Presented innovative solutions for a client's pain points to gain buy-in and implement critical change strategies.
    • Generated and presented timely reporting on project statuses and performances.
  • Senior Project Manager

    2012 - 2017
    Elasticpath Software
    • Delivered complex eCommerce solutions to our enterprise clients and partners.
    • Deployed the $1.2 million Salesforce CRM and service cloud solution implementation across sales and support business units.
    • Effectively provided leadership to Breville’s initiative to integrate Adobe Experience Manager, a $2.1 million project.
    • Was hand-selected to lead the integration of an eCommerce platform into a CRM system into Johnstone Supply resulting in successful completion with established timelines and budget parameters.
    • Spearheaded the implementation of an eCommerce platform for Herschel Supply Company valued at $1.8 million encompassing the front-end integration of Adobe Experience Manager (AEM) and the ERP financial systems on the back-end.
    • Stimulated time and cost savings for users and partner through the identification of key internal process gaps.
    • Oversaw a diverse and complex portfolio of IT projects ensuring alignment of delivery within time, cost, and quality expectations.
    • Led cross-functional teams, on-premise and remotely, to the delivery of quality project outcomes.
    • Extended our eCommerce platform to deliver responsive mobile solutions across multiple touchpoints.
  • Project Managment Consultant

    2007 - 2011
    Sohonet Consulting
    • Served as a technical SME providing consultation and advisory in the implementation and administration of Microsoft technologies.
    • Managed the implementation of Cisco VoIP and various other network-related projects.
    • Successfully managed a portfolio of network infrastructure projects providing systems support across multiple domains and trusts.
    • Consistently exceeded SLAs in break-fix, IMAC, network, and application support.
    • Mentored and developed cross-functional teams resulting in operational excellence.

Project History

  • Herschel Supply Company
    Led the successful delivery of an enterprise eCommerce solution enabling the worldwide brand Herschel to transact globally.

    I was entrusted to manage the implementation of an eCommerce platform for Herschel Supply Company (valued at $1.8 million) encompassing the front-end integration of Adobe Experience Manager (AEM) and ERP financial systems on the back end.

  • Elasticpath Community, Developers, and Partner Portal
    Successfully delivered a customer portal, mobile, and SSO solution—enhancing the user experience and enabling their success.

    From conception to POC to production I drove to completion the development, testing, and implementation of a robust portal which increased business visibility, community engagement and client conversion rates.

    Project Deliverables
    • Scalable SSO solution
    • Responsive mobile application solution
    • Front-end UX
    • Data stores
    • Back-end system integrations

  • Salesforce Service and Community Implementation
    Led the successful upgrade of Salesforce Service Cloud and the introduction to the Salesforce Community.

    Project Specifics:
    • Utilized triggers and custom objects to build an effective user workflow that streamlined level-1 incidents to help the team focus on more complex issues.
    • Integrated an SF community portal that provided online resources which helped drive issues to quick resolution via self-service.
    • Built out a Java front end with an integration to the Salesforce API, offering a more personalized customer experience in line with entitlements.
    • Implemented an Auth0 SSO solution allowing customers to sign on to multiple support resources with a single username and password.
    • Integrated Marketo—allowing business development to increase sales by adding additional sales value to customer offerings.

  • Toronto Dominion Bank/Securities
    Spearheaded the successful completion of an ITS cloud migration strategy for TD Bank/Securities.

    Project Specifics:
    • Applied PM governance and best practice in highly regulated enterprise organizations.
    • Deconstructed off of track inflight projects to improve efficiencies, get stakeholder buy-in on milestones, and motivate teams to deliver.
    • Understood stakeholder goals and effectively negotiated plans that satisfy and move the projects forward.
    • Provided accurate and timely project reporting and status to clients and other key stakeholders.
    • Stayed ahead of the curve with change management to accurately create and maintain project processes and plans as disruptive technologies come online.
    • Proactively managed risk throughout all phases of the project.

  • 5 Lakes Dental Services Digital Platform
    Delivered internal and external facing dental insurance platforms to streamline and automate business processes.

    I successfully implemented a scaled agile framework and scrum ceremonies, provided coaching and leadership and built a high-performing team of co-located and offshore developers delivering incremental value consistently alongside continued improvements in velocity and best practice.

    Project Specifics:
    • Coached and mentored the product owner to build-out requirements for a robust HIPAA compliant dental insurance verification platform.
    • Collaborated with the CEO to develop a business motivation model to ensure alignment of tactical initiatives and product outcomes to strategic goals.
    • Implemented an integrated change management framework to deliver key projects which positively impacted business by streamlining and automating the process to become more scalable and cost-effective.
    • Introduced and championed agile from the top-down, implementing automated test frameworks and Azure governance best practice contributing to an empowered team who then delivered better software faster.

  • Vancouver Airport Authority
    Successful built out of Azure ecosystem enabling the protection of mission-critical workloads.

    Acting as a trusted advisor, I provided leadership and direction during discovery, elaboration, and execution of YVR’s $3-million cloud-first strategy to protect and modernize an application portfolio of over 200 systems comprised of mission and business-critical capabilities that move people, bags, and planes.

    Project Specifics:
    • Successfully built-out an Azure ecosystem incorporating governance best practice, network infrastructure deployment with mitigated risk postures and robust disaster recovery solutions delivering value in line with the YVR strategic plan including business continuity with reduced RPO and RTO.
    • Collaborated with senior business analyst and lead cloud architect to develop and execute on cloud assessment frameworks to deliver a repeatable methodical approach enhancing the level of organizational cloud maturity.
    • Empowered, led, and motivated cross-functional teams within the network, infrastructure, database, and applications departments to deliver project milestones on time and within the $3-million budget.

  • Aeroplan (AIMIA) | Air Canada Travel Loyalty Program
    Led the upgrade and enhancements of the Aeroplan web and mobile app offering an improved customer experience and conversions.

    Led and managed a team of developers and designers to deliver robust mobile and web applications including enhanced search, payments, navigation and integrations.

    Project Specifics:
    • Created new customer workflows with an improved UX/UI offering a richer customer journey and a superior customer experience.
    • Enhanced the performance by reducing page-load time and increasing the conversion rates of the online store.

Education

  • Certificate of Business Analysis in Business Administration
    2013 - 2014
    University of Toronto - Toronto, Canada
  • Associate's degree in Computer Science
    2010 - 2013
    Langara University - Vancouver, British Columbia, Canada

Certifications

  • Microsoft Certified: Azure Fundamentals
    JUNE 2020 - PRESENT
    Microsoft
  • Certified SAFe 5 Scrum Master
    APRIL 2020 - APRIL 2021
    Scaled Agile
  • Advanced Certified Scrum Master
    NOVEMBER 2019 - NOVEMBER 2021
    Scrum Alliance
  • PMI Agile Certified Practitioner (PMI-ACP)
    SEPTEMBER 2018 - SEPTEMBER 2021
    Project Management Institute (PMI)
  • Certified Scrum Master
    FEBRUARY 2016 - FEBRUARY 2021
    Scrum Alliance
  • Project Management Professional (PMP)
    MARCH 2015 - MARCH 2021
    Project Management Institute (PMI)

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