Rodney deJong

Rodney deJong

Vancouver, BC, Canada
Member since February 15, 2019
Specializing in the delivery of services, Rodney is a project manager with a passion to help his clients succeed. He does this by understanding the business value of technological solutions and acting as a trusted advisor and change agent throughout the customer journey. When Rodney starts a project, he takes the time upfront to build a strong relationship by being responsive, establishing quality communication channels, and being available.
Rodney is now available for hire
Project Highlights
Expertise
  • Agile
  • CSM
  • Cloud Computing
  • IT Project Management
  • PMI Agile Certified Practitioner (PMI-ACP)
  • Project Management Professional (PMP)
  • Scrum Master
  • eCommerce
Education
Select Certifications
Employment
  • Manager, Consulting Services
    2018 - 2019
    Infor
    • Streamlined the processes and ensured consistency through the introduction of standardized tools and templates adherent to PMI best practices.
    • Implemented effective upward management of key clients, stakeholders, and senior management including the standardization of KPI reporting metrics driving increased program margins, aligned schedules, reduced rework and enhanced quality.
    • Introduced Agile principles to drive team performance and create cross-functional collaboration in the delivery of continuous improvement initiatives.
    • Provided strategic leadership and direction to a dynamic team of ten consultants and project managers in the delivery of positive customer experiences aligned with organizational objectives.
    • Managed a diverse technical solutions portfolio across multiple partners, vendors, and verticals.
    • Identified, analyzed, and managed risks to scope, schedule, budget, and quality of multiple project workstreams.
    • Served as an effective change agent driving process and system transformations.
    • Facilitated the collaboration across cross-functional teams to promote compliance with customer requirements.
  • Senior Project Manager
    2017 - 2018
    Sourced Group
    • Oversaw the execution of best practices and PM governance within highly-regulated organizations.
    • Championed the on-time and within budget delivery of a Cloud migration initiative for an EHR company encompassing a $900,000 budget.
    • Spearheaded the successful completion of an ITS cloud migration strategy for a major world bank/securities organization with a $2 million budget.
    • Successfully integrated an Agile/Scrum framework into large complex enterprise initiatives involving both internal, partner, and client project teams.
    • Presented innovative solutions for a client's pain points to gain buy-in and implement critical change strategies.
    • Generated and presented timely reporting on project statuses and performances.
  • Senior Project Manager
    2012 - 2017
    Elasticpath Software
    • Delivered complex eCommerce solutions to our enterprise clients and partners.
    • Deployed the $1.2 million Salesforce CRM and service cloud solution implementation across sales and support business units.
    • Effectively provided leadership to Breville’s initiative to integrate Adobe Experience Manager, a $2.1 million project.
    • Was hand-selected to lead the integration of an eCommerce platform into a CRM system into Johnstone Supply resulting in successful completion with established timelines and budget parameters.
    • Spearheaded the implementation of an eCommerce platform for Herschel Supply Company valued at $1.8 million encompassing the front-end integration of Adobe Experience Manager (AEM) and the ERP financial systems on the back-end.
    • Stimulated time and cost savings for users and partner through the identification of key internal process gaps.
    • Oversaw a diverse and complex portfolio of IT projects ensuring alignment of delivery within time, cost, and quality expectations.
    • Led cross-functional teams, on-premise and remotely, to the delivery of quality project outcomes.
    • Extended our eCommerce platform to deliver responsive mobile solutions across multiple touchpoints.
  • Project Managment Consultant
    2007 - 2011
    Sohonet Consulting
    • Served as a technical SME providing consultation and advisory in the implementation and administration of Microsoft technologies.
    • Managed the implementation of Cisco VoIP and various other network-related projects.
    • Successfully managed a portfolio of network infrastructure projects providing systems support across multiple domains and trusts.
    • Consistently exceeded SLAs in break-fix, IMAC, network, and application support.
    • Mentored and developed cross-functional teams resulting in operational excellence.
Project History
  • Herschel Supply Company
    Led the successful delivery of an enterprise eCommerce solution enabling the worldwide brand Herschel to transact globally.

    I was entrusted to manage the implementation of an eCommerce platform for Herschel Supply Company (valued at $1.8 million) encompassing the front-end integration of Adobe Experience Manager (AEM) and ERP financial systems on the back-end.

  • Elasticpath Community, Developers, and Partner Portal
    Successfully delivered a customer portal, mobile, and SSO solution—enhancing the user experience and enabling their success.

    From conception to POC to production I drove to completion the development, testing, and implementation of a robust portal which increased business visibility, community engagement and client conversion rates.

    Project Deliverables
    • Scalable SSO solution
    • Responsive mobile application solution
    • Front-end UX
    • Data stores
    • Back-end system integrations

  • Salesforce Service and Community Implementation
    Led the successful upgrade of Salesforce Service Cloud and the introduction to Salesforce Community.

    Project Specifics:
    • Utilized triggers and custom objects to build an effective user workflow that streamlined level-1 incidents to help the team focus on more complex issues.
    • Integrated an SF community portal that provided online resources which helped drive issues to quick resolution via self-service.
    • Built out of Java front-end with an integration to the Salesforce API, offering a more personalized customer experience in line with entitlements.
    • Implemented an AUTH 0 SSO solution allowing customers to sign on to multiple support resources with a single username and password.
    • Integrations with Marketo allowing business development to increase sales by adding additional sales value to customer offerings.

  • Toronto Dominion Bank/Securities
    Spearheaded the successful completion of an ITS cloud migration strategy for TD Bank/Securities.

    Project Specifics:
    • Applied PM governance and best practice in highly regulated enterprise organizations.
    • Deconstructed off of track inflight projects to improve efficiencies, get stakeholder buy-in on milestones, and motivate teams to deliver.
    • Understood stakeholder goals and effectively negotiated plans that satisfy and move the projects forward.
    • Provided accurate and timely project reporting and status to clients and other key stakeholders.
    • Stayed ahead of the curve with change management to accurately create and maintain project processes and plans as disruptive technologies come online.
    • Proactively managed risk throughout all phases of the project.

Education
  • Certificate of Business Analysis in Business Administration
    2013 - 2014
    University of Toronto - Toronto, Canada
  • Associate's degree in Computer Science
    2010 - 2013
    Langara University - Vancouver, British Columbia, Canada
Certifications
  • PMI Agile Certified Practitioner (PMI-ACP)
    SEPTEMBER 2018 - SEPTEMBER 2021
    Project Management Institute (PMI)
  • Certified Scrum Master
    FEBRUARY 2016 - FEBRUARY 2021
    Scrum Alliance
  • Project Management Professional (PMP)
    MARCH 2015 - MARCH 2021
    Project Management Institute (PMI)

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