Rodney deJong, Project Manager in Montreal, QC, Canada
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Rodney deJong

Verified Expert  in Project Management

Project Manager

Location
Montreal, QC, Canada
Toptal Member Since
April 8, 2019

Specializing in the delivery of services, Rodney is a project manager with a passion for helping his clients succeed. He does this by understanding the business value of technological solutions and acting as a trusted advisor and change agent throughout the customer journey. When Rodney starts a project, he takes the time upfront to build a strong relationship by being responsive, establishing quality communication channels, and being available.

Project Highlights

Herschel Supply Company
Led the successful delivery of an enterprise eCommerce solution enabling the worldwide brand Herschel to transact globally.
Toronto Dominion Bank/Securities
Spearheaded the successful completion of an ITS cloud migration strategy for TD Bank/Securities.
Vancouver Airport Authority
Successful built out of Azure ecosystem enabling the protection of mission-critical workloads.

Expertise

Work Experience

Agile Project Manager | Scrum Master | Agile Coach

2020 - PRESENT
Volvo Cars
  • Delivered agile training to three project teams, providing servant leadership to guide and coach high-performance standards.
  • Led the practice of relentless continuous improvement, inspection and adaption, collaboration, and trust to empower teams to excel in delivering high-quality software.
  • Collaborated with internal and external teams to manage project dependencies, drive decisions, and align on architecture.
  • Engaged with the release management team to successfully deliver hotfixes, Salesforce platform refresh, and eCommerce upgrades.
  • Participated in SAFe PI planning activities to execute strategic initiatives that deliver high business value to internal and external customers.
  • Led the socialization and implementation of an agile practice within the Volvo USA digital organization.

Senior Project Manager

2021 - 2022
The City of Burnaby
  • Delivered an automated chatbot using data ingestion and business process definitions to guide city constituents in applying for building permits in an automated way.
  • Presented innovative solutions for a client's pain points to gain buy-in and implement critical change strategies.
  • Generated and presented timely reporting on project statuses and performances.

Scrum Master | Senior Technical Project Manager

2019 - 2020
5 Lakes Professional Services
  • Collaborated with the CEO to develop a business motivation model to ensure alignment of tactical initiatives and product outcomes to strategic goals.
  • Successfully introduced and championed Agile, including scrum ceremonies from the top down.
  • Implemented automated test frameworks, delivering automated regression and unit testing.
  • Championed business-driven development—improving test code coverage by 30% over six months.
  • Coached and mentored the development team to meet their team charter commitments and get user stories done efficiently.
  • Facilitated discovery workshops that enabled the development of a pragmatic IT road map—delivering value based on solid analysis techniques.
  • Implemented an integrated change management framework to deliver key projects which positively impacted business by streamlining and automating processes to become more scalable and cost-effective.

Senior Project Manager

2019 - 2020
Vancouver Airport Authority (YVR)
  • Successfully built out an Azure ecosystem by incorporating good governance and best practice.
  • Collaborated with senior business analyst and lead cloud architect to develop and execute cloud assessment frameworks to deliver a repeatable methodical approach, enhancing the level of organizational cloud maturity.
  • Applied security risk mitigation strategies aligned with YVR cybersecurity policies.
  • Empowered, led, and motivated cross-functional teams within the network, infrastructure, database, and applications departments to deliver project milestones on time and within the $3 million budget.
  • Implemented integrated PM processes to manage risk, budget, schedule, communications, and quality.

Manager, Consulting Services

2018 - 2019
Infor
  • Streamlined the processes and ensured consistency by introducing standardized tools and templates adherent to PMI best practices.
  • Implemented effective upward management of key clients, stakeholders, and senior management, including the standardization of KPI reporting metrics driving increased program margins, aligned schedules, reduced rework, and enhanced quality.
  • Introduced agile principles to drive team performance and create cross-functional collaboration in delivering continuous improvement initiatives.
  • Provided strategic leadership and direction to a dynamic team of ten consultants and project managers to deliver positive customer experiences aligned with organizational objectives.
  • Managed a diverse technical solutions portfolio across multiple partners, vendors, and verticals.
  • Identified, analyzed, and managed risks to scope, schedule, budget, and quality of multiple project workstreams.
  • Served as an effective change agent driving process and system transformations.
  • Facilitated collaboration across cross-functional teams to promote compliance with customer requirements.

Senior Project Manager

2012 - 2017
Elastic Path
  • Delivered complex eCommerce solutions to our enterprise clients and partners.
  • Deployed the $1.2 million Salesforce CRM and service cloud solution implementation across sales and support business units.
  • Effectively provided leadership to Breville's initiative to integrate Adobe Experience Manager, a $2.1 million project.
  • Was hand-selected to lead the integration of an eCommerce platform into a CRM system into Johnstone Supply, resulting in successful completion with established timelines and budget parameters.
  • Spearheaded the implementation of an eCommerce platform for Herschel Supply Company valued at $1.8 million, encompassing the front-end integration of Adobe Experience Manager (AEM) and the ERP financial systems on the back end.
  • Stimulated time and cost savings for users and partners through the identification of key internal process gaps.
  • Oversaw a diverse and complex portfolio of IT projects, ensuring delivery alignment within time, cost, and quality expectations.
  • Led cross-functional teams, on-premise and remotely, to deliver quality project outcomes.
  • Extended our eCommerce platform to deliver responsive mobile solutions across multiple touchpoints.

Project Managment Consultant

2007 - 2011
Sohonet Consulting
  • Served as a technical SME, providing consultation and advisory in the implementation and administration of Microsoft technologies.
  • Managed the implementation of Cisco VoIP and various other network-related projects.
  • Successfully managed a portfolio of network infrastructure projects, providing systems support across multiple domains and trusts.
  • Consistently exceeded SLAs in break-fix, IMAC, network, and application support.
  • Mentored and developed cross-functional teams, resulting in operational excellence.

Herschel Supply Company

https://herschel.ca/

Led the successful delivery of an enterprise eCommerce solution enabling the worldwide brand Herschel to transact globally.

I was entrusted to manage the implementation of an eCommerce platform for Herschel Supply Company (valued at $1.8 million) encompassing the front-end integration of Adobe Experience Manager (AEM) and ERP financial systems on the back end.

Elasticpath Community, Developers, and Partner Portal

https://elasticpath.auth0.com/

Successfully delivered a customer portal, mobile, and SSO solution—enhancing the user experience and enabling their success.

From conception to POC to production I drove to completion the development, testing, and implementation of a robust portal which increased business visibility, community engagement and client conversion rates.

Project Deliverables
• Scalable SSO solution
• Responsive mobile application solution
• Front-end UX
• Data stores
• Back-end system integrations

Salesforce Service and Community Implementation

Led the successful upgrade of Salesforce Service Cloud and the introduction to the Salesforce Community.

Project Specifics:
• Utilized triggers and custom objects to build an effective user workflow that streamlined level-1 incidents to help the team focus on more complex issues.
• Integrated an SF community portal that provided online resources which helped drive issues to quick resolution via self-service.
• Built out a Java front end with an integration to the Salesforce API, offering a more personalized customer experience in line with entitlements.
• Implemented an Auth0 SSO solution allowing customers to sign on to multiple support resources with a single username and password.
• Integrated Marketo—allowing business development to increase sales by adding additional sales value to customer offerings.

Toronto Dominion Bank/Securities

Spearheaded the successful completion of an ITS cloud migration strategy for TD Bank/Securities.

Project Specifics:
• Applied PM governance and best practice in highly regulated enterprise organizations.
• Deconstructed off of track inflight projects to improve efficiencies, get stakeholder buy-in on milestones, and motivate teams to deliver.
• Understood stakeholder goals and effectively negotiated plans that satisfy and move the projects forward.
• Provided accurate and timely project reporting and status to clients and other key stakeholders.
• Stayed ahead of the curve with change management to accurately create and maintain project processes and plans as disruptive technologies come online.
• Proactively managed risk throughout all phases of the project.

5 Lakes Dental Services Digital Platform

https://www.fivelakespro.com/

Delivered internal and external facing dental insurance platforms to streamline and automate business processes.

I successfully implemented a scaled agile framework and scrum ceremonies, provided coaching and leadership and built a high-performing team of co-located and offshore developers delivering incremental value consistently alongside continued improvements in velocity and best practice.

Project Specifics:
• Coached and mentored the product owner to build-out requirements for a robust HIPAA compliant dental insurance verification platform.
• Collaborated with the CEO to develop a business motivation model to ensure alignment of tactical initiatives and product outcomes to strategic goals.
• Implemented an integrated change management framework to deliver key projects which positively impacted business by streamlining and automating the process to become more scalable and cost-effective.
• Introduced and championed agile from the top-down, implementing automated test frameworks and Azure governance best practice contributing to an empowered team who then delivered better software faster.

Vancouver Airport Authority

https://www.yvr.ca

Successful built out of Azure ecosystem enabling the protection of mission-critical workloads.

Acting as a trusted advisor, I provided leadership and direction during discovery, elaboration, and execution of YVR’s $3-million cloud-first strategy to protect and modernize an application portfolio of over 200 systems comprised of mission and business-critical capabilities that move people, bags, and planes.

Project Specifics:
• Successfully built-out an Azure ecosystem incorporating governance best practice, network infrastructure deployment with mitigated risk postures and robust disaster recovery solutions delivering value in line with the YVR strategic plan including business continuity with reduced RPO and RTO.
• Collaborated with senior business analyst and lead cloud architect to develop and execute on cloud assessment frameworks to deliver a repeatable methodical approach enhancing the level of organizational cloud maturity.
• Empowered, led, and motivated cross-functional teams within the network, infrastructure, database, and applications departments to deliver project milestones on time and within the $3-million budget.

Aeroplan (AIMIA) | Air Canada Travel Loyalty Program

Led the upgrade and enhancements of the Aeroplan web and mobile app offering an improved customer experience and conversions.

Led and managed a team of developers and designers to deliver robust mobile and web applications including enhanced search, payments, navigation and integrations.

Project Specifics:
• Created new customer workflows with an improved UX/UI offering a richer customer journey and a superior customer experience.
• Enhanced the performance by reducing page-load time and increasing the conversion rates of the online store.

Salesforce Employee Self-serve Portal

Launched and managed several releases of the digital personnel management system on the Salesforce platform.

Leveraged Salesforce lightning components and integrated with legacy systems, delivering a self-serve solution for Volvo employees to manage their personal information and self-provision internal accounts.
2013 - 2015

Advanced Java Development in Computer Science

British Columbia Institute of Technology - Vancouver, British Columbia, Canada

2013 - 2014

Certificate of Business Analysis in Business Administration

University of Toronto - Toronto, Canada

2010 - 2013

Bachelor's Degree in Computer Science

UBC - Vancouver, British Columbia, Canada

JUNE 2020 - PRESENT

Microsoft Certified: Azure Fundamentals

Microsoft

APRIL 2020 - APRIL 2021

Certified SAFe 5 Scrum Master

Scaled Agile

NOVEMBER 2019 - NOVEMBER 2021

Advanced Certified Scrum Master

Scrum Alliance

SEPTEMBER 2018 - SEPTEMBER 2021

PMI Agile Certified Practitioner (PMI-ACP)

Project Management Institute (PMI)

FEBRUARY 2016 - FEBRUARY 2021

Certified Scrum Master

Scrum Alliance

MARCH 2015 - MARCH 2021

Project Management Professional (PMP)

Project Management Institute (PMI)

Tools

Jira, Office 365, Trello, Slack, GitHub, NetSuite, Salesforce, Microsoft Project, SQL, Project Management & Work Tracking Tools, Azure App Service, Balsamiq Mockups, Confluence, Zoom, TargetProcess, Amazon Virtual Private Cloud (VPC), AWS CloudFormation, SAP Hybris

Platforms

Java EE, Android, Azure, Drupal, Enterprise Resource Planning (ERP), Google Cloud Platform (GCP), Shopify, Amazon Web Services (AWS), Joomla, Azure IaaS, Magento, Docker

Paradigms

Agile, Waterfall Delivery, Agile Leadership, Agile Project Management, Scrum, Agile Workflow, User Acceptance Testing (UAT), Requirements Analysis, Kanban, Continuous Integration (CI), Continuous Deployment, Azure DevOps, Object-oriented Programming (OOP), Lean, Lean Project Management, HIPAA Compliance, Business Continuity Planning (BCP)

Industry Expertise

Telecommunications, Software, Healthcare, Hospitality, Airport Transportation, Banking & Finance, Dental Care, Travel & Leisure, Digital Marketing

Other

Project Tracking, Stakeholder Management, Scope Management, eCommerce, IT Project Management, Customer Service Management (CSM), Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Scrum Master, Software Development Lifecycle (SDLC), Requirements & Specifications, Project Consultation, Project Management, Certified ScrumMaster (CSM), Product Owner, Scrum Coaching, Risk Management, Team Leadership, PMI, Customer Success, Digital Project Management, Hybrid Project Management, Remote Team Leadership, eCommerce Platforms, Web Applications, IT, Waterfall Methodology, Project Scheduling, Operations, Planning, Sprints, User Stories, Project Management & Delivery, Backlog Management, Technical Leadership, Communication, Tools, Cross-functional Team Leadership, Software Development Management, Project Timelines, Minimum Viable Product (MVP), Negotiation, Time Management, Discovery Workshops, Virtualization, Cloud Storage, Technical Project Management, Omnichannel Marketing, Technical Documentation, Workflow, Backlog Grooming, CRM Systems, Java, Cloud Computing, Program Management, Mobile eCommerce, Amazon S3 (AWS S3), Hibernate, Network Migration, Cloud Migration, Waterfall Modeling, Management Consulting, Salesforce API, Payment Gateways, Disaster Recovery Plans (DRP), Salesforce Service Cloud, Consulting, Microsoft Azure, Communication Management, Quality Assurance (QA), Single Sign-on (SSO), Digital, Payment Processing, Project Discovery, eCommerce Payments, Mobile Apps, Business Analysis, System Integration, SAFe 4 Advanced Scrum Master, Mobile, Agile Program Management, Machine Learning, Product Management, Product Development, Customer Relationship Management (CRM), Software as a Service (SaaS), Artificial Intelligence (AI), Software Project Management, Integration, Progressive Web Applications (PWA), Process Optimization, Generative Pre-trained Transformers (GPT), Business Consulting, Vendor Selection, Project Coordination, Project Management Operations, Detail-oriented, Creative Problem Solving, Migration, Product Roadmaps, R&D, Roadmaps, Drop Shipping, Azure Data Lake, Strategic Planning & Execution, Cloud Security, Data, Networking, Cloud Services, Non-governmental Organizations (NGOs), Healthcare IT, Healthcare Management Systems, Aha!, AWS Lambda, XML, SharePoint Online, HRIS, Business Transformation, Scaled Agile Framework (SAFe), Data Transformation, Business Process Modeling, Cybersecurity, Fraud Prevention, Healthcare EDI, Service Delivery Management, Healthcare & Insurance, Customer Journeys, ITIL, Inventory Management, Wellness, Agile Certified Practitioner, Agile Coaching, Azure PaaS, Business Models, Business Model Canvas, Process Flows, IT Infrastructure, Hybrid Cloud Infrastructure, Cloud Infrastructure, Azure Active Directory, Backup & Recovery, Business to Business (B2B), Business Continuity, Business Continuity & Disaster Recovery (BCDR), High Availability Disaster Recovery (HADR), Infrastructure as Code (IaC), Application Security, Azure IoT Hub, Legacy Software, API Integration, Systems, Performance Testing, Performance Tuning, CRM APIs, Mobile App Development, Software Design, Release Management, PI Planning, Product Discovery, IT Service Delivery, Dashboards, IT Strategy, Cloud, CSS, HTML, Chatbots, Azure Bot Framework, RESTful Microservices, Go-to-market Strategy, Large Language Models (LLMs), Marketing Technology (MarTech), Consumer Packaged Goods (CPG), Web Scraping, Python, Affiliate Marketing

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