Solitaire Carroll
Verified Expert in Project Management
Project Manager
Bristow, VA, United States
Toptal member since May 11, 2020
Solitaire is a senior-level operation and delivery excellence leader with 15 years of experience in market and competitive intelligence, research and analysis, strategic planning, business development, and program management. Where Solitaire shines is the vision and leadership she brings to cross-functional teams. Her contributions have resulted in a demonstrable track record of success in directing teams throughout all stages of project and system/product lifecycles.
Project Highlights
Expertise
- Agile Leadership
- Agile Product Management
- Business Process Optimization
- Government Performance Management (GPM)
- IT Strategy
- Lean Portfolio Management
- Management Consulting
- Program Management
Work Experience
Deputy Program Manager
GovernmentCIO
- Led and implemented agile execution and transformation practices by coaching teams, providing continuous guidance and feedback on agile practices, roles and responsibilities, tools, and techniques, and teaching scaled agile classes.
- Provided strategic and tactical leadership of the DevSecOps PMO, including driving innovation, agile workflow standardization, technical project management, and other operational approaches.
- Spearheaded a VA OIT transformation program by driving a culture of agile delivery utilizing a DevSecOps systems integration approach supported by continuous innovation.
- Implemented technical road maps for each project to drive the project technical direction over the upcoming 6-12 months.
- Managed the entire project lifecycle including but not limited to managing project schedules, project budget, identifying risks, and clearly communicating to project stakeholders.
Quality Assurance Lead
GovernmentCIO
- Co-managed project providing agile and SAFe training, coaching, and mentoring support for the Department of Veterans Affairs (VA) Office of Information Technology (OIT)’s Agile Center of Excellence (ACOE), which trained over 1,000 people each year.
- Collaborated with VA leadership and management to develop communications activities in support of highly visible strategic programs, projects, and initiatives.
- Developed and delivered multiple training sessions on various work product SOPs, workflows, and general operations to increase client support.
- Defined and enforced operating procedures, policies, and documentation standards across all phases of the project. Developed quality assurance tracking best practices that were implemented within other teams under the same portfolio.
- Improved product delivery and organization by defining processes, team structures, and working rhythms which resulted in quality assessment program scores from 3.3-4.8 out of 5 within six months on the contract.
Project Manager | Scrum Master
Booz Allen Hamilton
- Managed the delivery of new mobile applications for the VA OIT Connected Health Mobile Application Program to include coordinating with the development team and program leadership.
- Facilitated scrum meetings and maintained an integrated master schedule for application development, testing, and release.
- Prepared documentation for user testing and field testing, working with developers to build test cases and user testing plan. Developed field testing communication plan and instructional materials.
- Served as a tech writer for the workgroup to draft an expedited release process for the mobile application program which included DevOps methodology such as CI/CD pipelines being integrated into the legacy VIP process at the VA.
- Developed, as a tech writer for a workgroup, to change management and incident management workflows for an expedited release process to include Tier 1-4 triggers and communication channels.
Senior Business Analyst
Booz Allen Hamilton
- Managed the delivery and maintenance of several work products within the communications workstream of the contract, including coordinating and delegating various elements of each work product with members of the project team.
- Served as the primary point of contact for the scheduling office’s VAIQ and incoming request process. Responsibilities included the initial review, research, and draft development prior to circulating the request throughout the office for feedback.
- Designed, developed, and launched the new Faster Care for Veterans SharePoint Collaboration Site, and updated and maintained the VistA Scheduling Enhancements (VSE) and Medical Appointment Scheduling System (MASS) Collaboration SharePoint sites.
- Developed and delivered DEPSEC-level decision briefings in support of the MASS contract award and pilot implementation program examining key differences between the capabilities of the proposed scheduling systems and the congressional mandates.
- Created and delivered multiple training sessions on various work product SOPs, workflows, and general operation to increase client support.
Market Intelligence Analyst
SRA International
- Led the research efforts for the development of Health IT Business Case, including health IT market analysis and specialized research in the areas of telemedicine, electronic health records, data analytics and metrics, and health policy.
- Trained employees as part of the capture management track on market intelligence best practices and procedures; created and implemented a formal training briefing for various strategic business units (SBUs).
- Conducted a competitive analysis on the civilian services sector including market trends and drivers analysis, account planning, competitive strategy session facilitation, strategic opportunity snapshots, and corporate strategic planning preparation.
- Performed an annual federal budgetary analysis in the creation of company-wide budget outlook presentation to include discretionary, addressable, and IT budget breakdowns by sector and core competencies within the organization.
Project History
DevSecOps Transformation Initiative
Managed the team that was providing strategic guidance and implementation support for the VA OIT’s DevSecOps Transformation Office and overseeing 26 change teams comprised of 250 volunteers across 7 pillar organizations within OIT.
I created a DevOps maturity roadmap that encapsulates continuous testing, integration, deployment, proactive monitoring and security testing, configuration management, and infrastructure as code. I also instituted a lean-agile governance model for multiple product portfolios and enterprise-level change requirements.
Our results included a better flow of product development processes, increased operational efficiencies in implementing change team deliverables, and improved collaboration and stakeholder engagement.
Education
Bachelor of Science Degree in Psychology
University of York - York, England
Certifications
PMI Agile Certified Practitioner (PMI-ACP)
Project Management Institute (PMI)
Business Relationship Management Professional
BRM Institute
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Certified Scrum Master
Scrum Alliance
SAFe Agilist
Scaled Agile, Inc.
ITIL v3 Foundation
ITIL
Skills
Tools
Microsoft Outlook, Office 365, Google Workspace, Canvas, Microsoft Visio, Microsoft OneNote, Microsoft Excel, Zoom, Jira, Trello, Slack, Microsoft Project, Asana, Microsoft Yammer, Atlassian, Atlassian Suite, Confluence
Paradigms
Requirements Analysis, Agile Product Management, Agile Project Management, Agile Workflow, Agile Delivery, Management, Scrum, Agile, Agile Leadership
Platforms
WordPress, SharePoint 365, SharePoint 2016, SharePoint, Monday.com
Industry Expertise
Creative Talent Recruitment Industry
Other
Scrum Product Owner, PowerPoint Design, IT Projects, Project Discovery, Project Planning, Project Analysis, Project Lifecycle, Task Management, Team Leadership, Business Requirements, Business Process Optimization, Agile Certified Practitioner, Capital Planning, Project Management, Templates, Reporting, Data Analysis, Executive Reporting, Project Management Office (PMO), Enterprise Project Management, PMO, People Management, PMO Development, Process Improvement Project Management, Consulting, Customer Relationship Management (CRM), Agile Program Management, Communication, Risk Management, Management Consulting, Agile Coaching, Agile Sprints, Quality Assurance (QA), Quality Improvement, Leading Quality Assurance (LQA), Scaled Agile Framework (SAFe), Health IT, Healthcare IT, Government Contracting, Government Performance Management (GPM), IT Strategy, IT Consulting, Contract Management, Software Development Lifecycle (SDLC), Microsoft 365, Certified Scrum Professional, Scrum Testing, Agile Scaling Frameworks, ITIL, Project Timelines, Project Finance, Bid Management, Microsoft Planner, Microsoft Teams, QA Leadership, Project Delivery, Program Management, IT Program Management, IT Project Management, ITIL V3 Foundation Certified, Scrum Master, Scrum Coaching, Certified ScrumMaster (CSM), Product Owner, SharePoint Online, Agile Product Delivery, Lean Portfolio Management, Enterprise Product Portfolios, Investment Strategy, Zero-based Budgeting, Capital Budgeting, Investment Analysis, Technical Program Management, Technical Project Management, Business Transformation Program Management, Business Process Refinement, Business Process Re-engineering, Key Performance Indicators (KPIs), Data Reporting, Data-driven Templates, Data Visualization, Data Analytics, Coaching
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