Tiffany Tang, Project Manager in London, United Kingdom
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Tiffany Tang

Verified Expert  in Project Management

Project Manager

Location
London, United Kingdom
Toptal Member Since
November 29, 2021

Tiffany is a seasoned digital delivery lead and project manager with extensive experience leading large-scale digital system implementation projects across various industries, including airlines, financial services, entertainment, and consumer products. She specializes in Agile transformation, Agile coaching, and project and program management. Tiffany has been leading large and distributed delivery teams.

Project Highlights

Social Media Prospecting Platform for a Major Insurance Company in Hong Kong
Led a distributed team of over 70 resources in delivering a USD $3 million social media prospecting platform. The platform consisted of four completely new digital applications and components and required integration with over 15 legacy systems.
Delivery Lead | Partner Portal for One of the Largest Global PC Manufacturers
Led the design and development team of over 50 resources, distributed across Hong Kong, India, and Beijing, in delivering a USD $8 million program that unifies the portal experience of the client’s channel partners across the globe.
Overall Project Manager | eCommerce Program at a Major Entertainment Company in Hong Kong
Oversaw the development of five separate streams with over 30 resources in delivering a USD $10 million program that focused on enhancing guests’ online purchase and redemption experiences.

Expertise

Work Experience

Delivery Lead

2020 - 2021
AIA Group (under Accenture)
  • Managed a distributed team of over 70 designers, copywriters, developers, testers, and change management consultants in delivering a USD $3 million social media prospecting platform within eight months.
  • Led my team in conducting assessment and running design thinking workshops with the clients’ key business and technology management team and executive sponsors to define the product strategy, product goals and features, and release roadmap.
  • Directed the change management consultants in planning and executing the platform release change management plan, compiling the business process run book.

Senior Manager

2011 - 2021
Accenture
  • Led and drove design thinking workshops with clients’ executives and management team to help define their corporate digital strategies and roadmaps.
  • Guided and facilitated the clients’ business and product teams in defining and developing the visions, feature backlogs, and release roadmaps of their digital products.
  • Led large (70+ headcounts) distributed teams in delivering complex system implementation projects.
  • Played a significant role as key instructor of the Accenture Agile training, designing and conducting workshops and classroom programs for over internal participants on Scrum and Scaled Agile methodologies.

Delivery Lead

2018 - 2020
Lenovo (with Accenture)
  • Led the design and development team of over 50 resources, distributed across Hong Kong, India, and Beijing, in delivering a USD $8 million program that unifies the portal experience of the client’s channel partners across the globe.
  • Facilitated the discussion and alignment of the clients’ GEO channel business executives in prioritizing the portal key features based on quantified business and user experience values and in defining the partner portal roadmap.
  • Conducted the user experience designers to define the guiding principles of the to-be global portal experience and develop over 100 portal wireframes.
  • Managed the visual designers and developers in planning, developing, testing, and releasing the new global partner portal to clients’ channel partners across five GEOs and over 50 countries.

Program Manager

2017 - 2019
The Walt Disney Company
  • Oversaw the development of five separate streams with over 30 resources in delivering a USD $10 million program that focused on enhancing guests’ online purchase and redemption experiences.
  • Led project managers of the different streams to align release goals, delivery milestones, and integration checkpoints.
  • Coached and facilitated the client in prioritizing business objectives and release goals.
  • Delivered, with great success, a major phase of the program, including implementing or enhancing five different systems, on-time and of high quality.

Scrum Master

2017 - 2017
HSBC Hong Kong (with Accenture)
  • Led distributed scrum teams from Hong Kong and Shanghai in developing the new peer-to-peer mobile application.
  • Guided and coordinated the work between scrum masters and project managers of other streams, ensuring seamless integration and delivery among all teams.
  • Facilitated the team in understanding the implication behind each additional feature and deliverable and in identifying the MVP for the release; Also, facilitated the team in effectively grooming the release backlog.
  • Collaborated with the project management team to develop the overall release plan and project plan; Established cadences and check-points for delivery status and progress alignment and updates.

Social Media Prospecting Platform for a Major Insurance Company in Hong Kong

Led a distributed team of over 70 resources in delivering a USD $3 million social media prospecting platform. The platform consisted of four completely new digital applications and components and required integration with over 15 legacy systems.

• Directed the business and user experience design team in conducting assessment and running design thinking workshops with the clients’ key business and technology management team and executive sponsors to define the product strategy, prioritize product goals and features, and define the product release roadmap.

• Led the change management consultants to prepare and execute the platform release change management plan, compile the business process runbook, and conduct over 10 train-the-trainers workshops to enable the various client teams to operate and support the new platform.

• Successfully released the minimal viable product to over 20 thousand financial advisors within eight months. The average daily usage exceeded two thousand unique visitors.

• Set up the client’s succession team to pick up the implementation and preparation of the second release of the platform.

Delivery Lead | Partner Portal for One of the Largest Global PC Manufacturers

https://www.lenovopartnerhub.com

Led the design and development team of over 50 resources, distributed across Hong Kong, India, and Beijing, in delivering a USD $8 million program that unifies the portal experience of the client’s channel partners across the globe.

• Facilitated the discussion and alignment of the clients’ GEO channel business executives in prioritizing the portal key features based on quantified business and user experience values and defining the partner portal roadmap.

• Directed the user experience designers to define the guiding principles of the global portal experience and develop over 100 portal wireframes.

• Led and managed the visual designers and developers in planning, developing, testing, and releasing the new global partner portal to clients’ channel partners across five GEOs and over 50 countries.

• Successfully completed the discovery and the build phases of the program on time and within budget.

Overall Project Manager | eCommerce Program at a Major Entertainment Company in Hong Kong

https://www.hongkongdisneyland.com

Oversaw the development of five separate streams with over 30 resources in delivering a USD $10 million program that focused on enhancing guests’ online purchase and redemption experiences.

• Led the project managers of the different streams in aligning release goals, delivery milestones, and integration checkpoints.

• Coached and facilitated the client in prioritizing business objectives and release goals.

• Successfully delivered a major phase of the program, including implementing or enhancing five different systems, on-time and of high quality.

First P2P Payment Mobile Application in Hong Kong for a Major Bank

https://payme.hsbc.com.hk/en/personal

Designed and released the first-ever peer-to-peer payment mobile application in Hong Kong.

• Led distributed scrum teams from Hong Kong and Shanghai in developing the new peer-to-peer mobile application.

• Guided and coordinated the work between scrum masters and project managers of other streams ensuring seamless integration and delivery among all teams.

• Facilitated the team in understanding the implication behind each additional feature and deliverable and identifying the MVP for the release; Also, helped the team effectively groom the release backlog.

• Collaborated with the project management team in developing the overall release plan and project plan; Established cadences and checkpoints for delivery status and progress alignment and updates.
2015 - 2018

Master's Degree in Information Systems Management

Hong Kong University of Science and Technology - Hong Kong

2007 - 2011

Bachelor's Degree in Electronic Engineering

Hong Kong University of Science and Technology - Hong Kong

2007 - 2011

Bachelor's Degree in Business Management

Hong Kong University of Science and Technology - Hong Kong

APRIL 2014 - PRESENT

SAFe 4 Agilist

Scaled Agile

AUGUST 2012 - PRESENT

Certified Scrum Master

Scrum Alliance

Collaboration That Works

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