Yasir Mirza
Verified Expert in Project Management
Project Manager
Abu Dhabi, United Arab Emirates
Toptal member since February 14, 2022
Yasir has over 27 years of experience in consulting, program and project management, change management, and business analysis. As a certified Agile practitioner and project manager, Yasir is keen on delivering strategic business management, handling teams, and leading process and IT change, digital transformation, and improvement initiatives across energy (oil and gas), financial services, healthcare, logistics, agriculture, and government.
Project Highlights
Expertise
- Agile
- Change Management
- Digital Transformation
- Digital Transformation Program Management
- Organizational Change Management (OCM)
- PMO
- Program Management
- Project Management
Work Experience
AI Technology Change Management & Communications Leader
ADNOC
- Supported SVP and VP leadership with use cases, innovation lifecycle, coaching, and team development.
- Managed the ‘amplify’ workstream to develop internal and external communications–content creation, events, social media, AI champions, video production, and announcements.
- Delivered a high-profile AI digital change transformation program, ‘Energy for AI’, which showcases various AI lab use-case projects, initiatives, training, communications, and strategy to drive AI adoption across the business.
- Managed various projects to create and update the ADNOC corporate website to amplify the message of AI.
Freelance Corporate Trainer & Consultant
The Change Cohort
- Conducted a 5-day training class on PMI's Portfolio Management Professional (PfMP) certificate for Public Investment Fund employees in Riyadh.
- Delivered UI/UX design and Agile 101 courses at the Institute of Finance for a class of students and institute employees.
- Executed a variety of other training programs for corporate clients, covering topics in Agile, Scrum, and project, program, and portfolio management.
- Led the Change Leadership 2-day course for WIPO, a UN body based in Geneva.
Project Advisor | Digital Change Transformation
Ministry of Transport, Communication and IT
- Ensured the government-unified platform (GUP) provides a seamless experience for Oman. Citizens, visitors, and government employees interacted with it across all services with a single user interface.
- Reviewed key client deliverables related to a government-unified platform to manage all services across the Sultanate of Oman. Key deliverables covered UI/UX, project artifacts, benchmarking and research, design, and requirements.
- Acted as an advisor and provided guidance and views on the project.
PMO Project Leadership Consultant | Change & Transformation
Silal Agriculture (Agritech)
- Managed a project portfolio across the business: operations, commercial, business support, farming, IT, and corporate development.
- Designed and developed reporting from the executive to the operational level, arranging and managing executive meetings for C-suite: Company Board and ExCom.
- Provided support and advice to staff to track project progress, conduct reviews, and track dashboards via Smartsheets. Developed dashboards to inform the leadership of progress.
- Formulated transformation models, including operations, retail, farming, research and development, finance, and HR.
Agile ePMO | Change Transformation Consultant
Hamad Medical Corporation
- Managed program and project managers to deliver clinical technology projects across a national healthcare network. Used Cerner and Oracle ERP plus third-party solutions for cloud, infrastructure, security, devices, and product development.
- Established an ePMO service agile framework, including policies, tools, templates, SOP processes, and execution. Ensured the users adopted the necessary change.
- Managed in-flight and new projects through quality assurance involving gate reviews, project audits, and health assessments. Designed and built tools to track performance KPI’s, following the Kanban methodology, and producing dashboards and reports.
- Managed a portfolio of around 50 projects and a budget above $50 million, overseeing project benefits, change control, resource management, communication channel management, issue resolution, risk management, reporting, and deliverable management.
Program Delivery Manager | Change Transformation Consultant
Qatar Post
- Managed an Indian-based vendor and the contract to deliver a master system integration (MSI) transformation program.
- Handled various workstreams—Oracle ERP for procurement, financials, HR, and Siebel CRM; electronic point of sales; postal operations; data warehouse; business intelligence; change management; project management office; and digital channels.
- Ensured the quality of plans, requirements, solution design, and integration and testing reports.
- Conducted business analysis, created test scripts, and managed the user acceptance testing and user training, providing hypercare support across the business.
- Worked as a project manager for the logistics HUB, digital documents, and OCR address capture projects.
Agile Business Analyst
Fiserv
- Handled the iSNAP2.0 Change agile project to automate the merchant boarding process using straight-through processing (STP) automation and improve the iSNAP product's interface design.
- Defined processes and requirements for the platform encompassing SOA, banking alliances, and integration of third-party applications, such as the Salesforce CRM. Created data field maps and data flow diagrams to demonstrate SOA integration.
- Devised epics and user journeys and stories covering AML, business entities hierarchy and additional outlets, seller boarding, credit risk, acquirer boarding, and product activation boarding for terminals, eCommerce, and peripherals.
Agile Business Analyst
Rainmaker Solutions
- Worked on the Evolve IT Agile change project targeting IT services disaggregation from a single vendor, assessing workforce and productivity improvement opportunities.
- Gathered high-level requirements, improvement opportunities, and user experience (UX) information by interviewing staff across the organization on the impact of new ways of working.
- Conducted workstream analysis of the user experience related to the devices and the IT service desk support, including the call volume data and surveys. Compiled the business case for the application support services.
- Assessed the workforce and the change impact with users who work from home, office, and client-based locations. Compiled requirements for networks, data center IaaS, devices, desktop support, application support, and service management.
- Created the financial model, requirements, and viability options for Google Suite and Office 365 productivity tools.
- Developed the workforce productivity Office 365 and Microsoft Teams procurement, implementation approach, requirements, timeline, and resources.
- Supported the service design team with user experience research activities, assessed the impact of findings, and developed scenarios and persona user stories.
- Analyzed the IT portfolio to assess the impact of the proposed Office 365 vs. Google Suite productivity tools.
Business Analyst Team Manager | Project Manager | Senior Business Analyst
EQ by Equiniti
- Handled key IT change projects covering various business areas—registration services, wealth management, and employee share plans and investment services, including individual and company share dealing, administration, and custody asset management.
- Managed clients across the globe with employee share plans within the global nominee project. I also developed the future operating model.
- Worked on the Bank of England RTGS project. Extended CREST and CHAPS settlement times. Managed business and technical changes to operations and applications. Delivered the scope, plan, business case, budget, requirements, UAT, and communications.
- Defined the product, planning, securing budget, requirements, and process redesign for the EEA and Switzerland Shareview dealing project. Played an essential role in share trading across Europe on UK markets via an online portal.
- Managed the impact of new EU-based regulation to harmonize the reconciliation and settlement of transactions via Euroclear. Defined the CSD regulation project scope, business case, budget, plan, requirements, and developing ideas on business options.
- Contributed to the MIFID2 program with investor information, transaction reporting, product governance, and data retention impact analysis on Xanite and Sirius platforms to support a range of products and business operations.
- Trialed the Agile approach by leading as an unofficial scrum master with IT and business functions. Developed BA approach and deliverables.
Healthcare Clinical Change Transformation Consultant | Benefits Manager | Procurement Manager
NTT Data
- Delivered change and transformation-related services based on the organizational change management (OCM) framework to clients in public healthcare.
- Acted as an experienced consultant on patient-centric clinical transformation. Took part in the impartial deployment of leading clinical information systems across primary and secondary care settings.
- Implemented the IT strategy development and Cerner CIS Qatar national program for the Hamad Medical Corporation (HMC) and Primary Health Care Corporation (PHCC) worth over $300 million across all vendors.
- Managed transformation, benefits, and application design activities for outpatient, inpatient, pharmacy, lab, social work, perioperative surgery and anesthesia, emergency, therapies, and homecare covering core primary and secondary care facilities.
- Led the total IT solution procurement for the Qatar Sidra Hospital and Research Centre's new hospital greenfield site.
- Handled vendor research, RFI, RFP, scoring criteria, assessment, and technical and commercial contractual assessment. Worked with non-clinical applications such as CRM, security access control, CAFM, contact center, and transportation management.
- Worked on change readiness and due diligence to develop the Cerner application within the scope of the National Health Service (NHS) UK NpfIT program.
- Implemented the Hakeem National VistA IT change and transformation program for the Electronic Health Services (EHS).
Senior Business Analyst | Manager
British United Provident Association
- Led and managed small teams to deliver high-profile change and transformation programs, working directly via sponsors and executives.
- Oversaw the new operating process model for a hospital customer contact center.
- Developed a wellness strategic review and business model as part of a panel prosthesis project.
Senior Consultant
Deloitte
- Joined as a graduate in tax practice with an insurance client base, then moved into management consulting to deliver IT, change, and transformation programs.
- Handled personal pensions misselling and compliance reviews for the insurance sector.
- Cooperated with local UK government councils for the e-Government service transformation, including the business case, contact center, and directorate service improvement.
- Handled several projects for the central UK government, including debt-to-income (DTI), transport for London (TfL), HMRC, police service NI, and department for education (DfE) service transformation.
Project History
Sports Technology Platform Startup
Co-founded a new business that allowed me to strengthen my skills in building an application and a viable business.
A platform to improve participation, fairness, and enjoyment between coaches, players, and parents. We are currently developing the MVP and engaging various stakeholders across sports, the public, and potential investors.
New PMO Framework
Created and implemented a new framework to manage projects for a client.
This project involved establishing an ePMO service Agile framework—policies, tools, templates, SOP processes, and execution—ensuring the necessary change was adopted by the users and building tools for tracking performance KPI’s.
Regulatory Financial Services Projects
Delivered key projects to comply with key EU regulations.
The first project was the Bank of England RTGS, extending CREST and CHAPS settlement times. The second project, CSD Regulation (CSDR), involved managing the impact of new EU-based regulation to harmonize the reconciliation and settlement of transactions via Euroclear. The third project, MIFID2 program, dealt with investor information, transaction reporting, product governance, and data retention workstreams.
Education
Bachelor of Science Degree in Economics with Accounting
City, University of London - London, United Kingdom
Certifications
Change Management Foundation
APMG International
Azure Data Fundamentals
Microsoft
PMI Agile Certified Practitioner (PMI-ACP)
PMI
AZ-900: Microsoft Azure Fundamentals
Microsoft
CISI Investment Operations Certificate (IOC)
CISI
Project Management Professional (PMP)
Dell Services
Certified Business Analyst
BCS ISEB UK
Skills
Tools
Project Management & Work Tracking Tools, Slack, Zoom, Excel 2016, Microsoft Excel, Google Sheets, Asana, Oracle ERP, Microsoft Dynamics, Siebel CRM, Jira, Microsoft PowerPoint, Confluence, GitHub, Salesforce
Paradigms
Change Management, Agile, Organizational Change Management (OCM), Management, Kanban, Scrum, Agile Project Management, Waterfall Delivery, Requirements Analysis, Implementation Project Management, Agile Delivery, User Acceptance Testing (UAT), Testing, Agile Leadership, B2B, Agile Software Development, Agile Product Management, XP
Industry Expertise
Government, State Government, Financial Services, Software, Healthcare, Taxation, Banking & Finance, Nonprofits, Transportation & Shipping, Shipping, Sports, Health & Wellness, Agrotech, Logistics, Agriculture, Building & Construction
Platforms
Enterprise Resource Planning (ERP), Blockchain, Amazon Web Services (AWS), Oracle, Azure, Magento, iOS, Android
Other
IT Projects, Project Management Office (PMO), PMO Development, PMO, Program Management, Project Management, Projects, Vendor Selection, IT Program Management, Knowledge Transfer, Digital Transformation, Business Transformation, Process Design, Business Analysis, User Flows, Requirements, Digital Transformation Program Management, Sprint Planning, Consulting, Software as a Service (SaaS), Technical Program Management, Process Flows, Management Consulting, IT Project Management, Stakeholder Management, Project Scheduling, Process Improvement, Requirements & Specifications, Team Management, Meetings, Request for Proposal (RFP), Stakeholder Engagement, Project Timelines, Agile Program Management, Coaching, Frameworks, Project Planning, Mentorship & Coaching, Communication, Team Mentoring, Build Processes, Cost Estimation, Estimation & Planning, Project Scoping, Workflow, Process Improvement Project Management, Training & Training Content Development, Leadership, Project Management Professional (PMP), Cross-functional Collaboration, Project Management Operations, Agile Transformation, Agile Coaching, Communication Strategy, Business Delivery Management, Software Implementation, Communication Management, Data Analysis, End-to-end Implementation (E2E), Scope Management, Project Estimation, Scope of Work (SOW), Project Discovery, Risk Assessment, Staffing, Business Process Management (BPM), Project Consultancy, Continuous Improvement, Team Leadership, Remote Team Leadership, People Management, Software Project Management, Workshop Facilitation, Business Requirements, Product Requirements Documentation (PRD), Executive Presentations, Project Budget Management, Planning, User Requirements, Backlog Management, Feature Backlog Prioritization, Process Documentation, Software Development Lifecycle (SDLC), Reporting, Best Practices, Business Process Flow (BPF), Mobile/Web Project Management, Project Reporting, Facilitation, Project Coordination, Project Tracking, User Journeys, Conflict Resolution, Organization, Dashboards, Roadmaps, User Stories, Cross-functional Team Leadership, Project Delivery, Organizational Leadership, Documentation, Standard Operating Procedures Development, Detail-oriented, Process Control, Agile Product Delivery, Delivery, Business to Business (B2B), SOP Development, Statement of Work, Relationship Management, Automation, Task Scheduling, Operational Excellence, Strategic Planning, Resource Management, Certified Project Manager, Process Mapping, Process Modeling, SaaS, Customer Experience Management, Culture Management, ADKAR Change Model, Large-scale Projects, Training Content, Metrics, Cross-functional Coordination, Enterprise Project Management, Objectives & Key Results (OKRs), Enterprise Change Management (ECM), Stakeholder Alignment, Status Updates, Dependency Management, Distributed Team Management, Product Owner, PMO Processes, Stakeholder Communication, Workflow Optimization, PMO Frameworks, Google, Accounting, Microsoft Teams, Vendor Management, Software QA, Software Design, Web UI, Portals, Training, User Research, Regulatory Compliance, Presentations, Healthcare IT, Applications, Operating Models, Healthcare Services, Investment Banking, Financials, Organizational Design, Cloud, Web Design, Cryptocurrency, User Experience (UX), User Interface (UI), Software Development, eCommerce, Waterfall Methodology, Customer Relationship Management (CRM), Technical Project Management, Data, Business Process Modeling, Business Process Re-engineering, Business Process Analysis, Medical Devices, Startups, Product Development, Consumer Services, Consumer-facing Product Design, Discovery Workshops, Prototyping, UX Testing, Fintech, Agile DevOps, Document Management Systems (DMS), Web Project Management, Lean Startups, Budgeting, Operational Efficiency Improvement, Operational Workflow, Estimations, New Product Development, Card Payments, Advisory, Organizational Development, Digital Solutions, Organizational Behavior (OB), Websites, Website Redesign, Risk Management, Operations, Cost Analysis, Cost-benefit Analysis, Forecasting, Innovation, Minimum Viable Product (MVP), Budget Controls, Integration, Feature Planning, Mobile Applications, Consumer Applications, Airtable, System Implementation, Scaled Agile Framework (SAFe), Data Migration, Migration, Social Media, Project Portfolio Management (PPM), Web Development, Marketplaces, Artificial Intelligence (AI), Scrum Master, Agile Sprints, Business Process Automation, Medical Software, Financial Transformation, Web & Mobile Applications, Technical Project Monitoring, Fantasy Sports, Data Analytics, Technical Requirements, Product Management, Data-driven Decision-making, Product Roadmaps, Anti-money Laundering (AML), Mobile Apps, Social Networks, Core Banking Systems, System Migration, Portfolio Management, Organizational Structure, Business Strategy, Human Resources (HR), International Commerce, Mobile App Development, Marketing, APIs, Creative Design, Gaming, Accessibility, Game Development, Discovery, Invoicing, Evaluation, Release Management, Quality Assurance (QA), Account Management, Small Business, Billing, Governance, Certified ScrumMaster (CSM), Pair Programming, ERP Implementation, Training Materials, Large Language Models (LLMs), Compliance, Customer Service Management (CSM), Economics, Oracle Cerner, New Products, Portfolios, Backlog Grooming, Teamwork, CRM Systems, Financial Products, Databases, Data Modeling, Health IT, Reports, Analysis, Mergers & Acquisitions (M&A), Enterprise Architecture, Digital Marketing Strategy, Full-stack Development, Back-end, Front-end, Smartsheet, Chatbots, Natural Language Processing (NLP), .NET, Digital, Process Transformation, User, User Surveys, System Requirements, Education, Learning, Change Leadership, Prosci ADKAR, Train the Trainer (TTT), AI Adoption, User Adoption, Databricks, Sustainability Reports
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