Ethan Tibbetts

I developed an eCommerce store as a personal project to help a gaming group. I was a part of selling virtual wares and tracked everything from production to the delivery of items. The website was fully featured and allowed builders to set the prices of base materials and generate prices of fully built products using material prices and a profit margin. After placing an order, the site would track the building process and update the customer on its status.

Created a service to build and train models on tickets and then use the built machine learning models to classify tickets that were sent in through ServiceNow.

Handled peak tickets of about 150 per minute and handled weekly training of models based on the latest ticket data and some manual corrections. Achieved an accuracy of 82% which was able to compete with human intervention in ticket classification.

I created a fleet management app to help track deliveries done by autonomous trucks for middle-mile distribution centers. The app was used by both dispatchers to manage the flow of trucks and receivers at the centers/stores to manage incoming trucks from multiple places each day.