Gaurav Rai
Verified Expert in Engineering
ITSM Developer
Gaurav has over a decade of experience, most of it spent on delivering ServiceNow solutions using modules like IT Service Management, Customer Service Management, HR Service Management Legacy, SecOps (CCM and VR), On-Call Scheduling, Notify, and custom apps. Working for companies worldwide, he's contributed to IT projects from start to finish. Gaurav is willing to perform as a lead developer, solutions engineer, support and bug fixer, project manager, and scrum master team developer.
Portfolio
Experience
Availability
Preferred Environment
ServiceNow, IT Service Management (ITSM)
The most amazing...
...project right now is On-Call Scheduling with Notify: developing the team from scratch, hiring 150 people, and dividing them into teams in the next two years.
Work Experience
Solution Architect
Gen infotech
- Developed a team of around 150 people in ServiceNow, from recruitment to deployment, including mapping the project and providing training for ServiceNow beginners.
- Provided custom solutions and developed the team. Was the technical lead, managed the whole team, and delivered the required fields.
- Owned and still own my YouTube channel related to ServiceNow.
Lead Consultant
Genpact
- Developed the solution for the client and also led to removing the dependency on the other application, keeping in mind how maximum utilization can be done and drive projects and junior resources .
- Worked in service for the last seven years, and I am currently leading the team to manage different types of projects, like Secops, ATF, CSM, and HRSM.
- Developed one customized solution that reduced many issues. Created "On Call" and "Notify" features. Worked on different types of integrations.
Senior ServiceNow Developer
Kloves
- Led three junior developers for multiple projects, developing the on-call schedule module which will replace the xMatter application with the customized solution.
- Used Jira to deliver the projects effectively by using Agile methodology.
- Completed more than ten project requirements within a month.
Senior Associate
SS&C Technologies
- Acted as an individual contributor for the ServiceNow application. Served as a BA developer, bug fixer and also utilized other application's data sources for ServiceNow, such as Splunk and Cognos.
- Led the daily scrum call with the team for ServiceNow and solution delivery utilizing Scrum (Agile).
- Launched many solutions as per the requirements for ServiceNow. Some of them are DBA Team 100 types of complex emails needed to create incidents.
- Won the ACE IT AWARD for individual contributor in the ServiceNow app.
Consultant
Capgemini
- Managed multiple projects single-handedly, delivered them within the agreed time, and trained new hires on Advent ServiceNow.
- Upgraded different instances, such as Jakarta to London and London to New York versions. Performed health checks, monitored performance, and mitigated issues.
- Developed the custom solution as per business requirements into the ServiceNow. Created HR profiles with different tasks assigned, such as facility, IT, and other team tasks.
Software Engineer
HCL Technologies
- As per requirement made changes into all scripted aspects of the Service Now system like - Business Rules, Script Includes, UI Actions, Jelly script etc. Experience working with email notifications, inbound actions.
- Servicenow application where I delivered many tickets with UAT approval from customer.
- Implemented many thing as like email inbound related ,customize workflow regarding what they have, ITBM work change. SSO login implementation .
Junior GIS Engineer
Cyient
- Used the geoinformatics tool to leverage the geodata on the ArcGIS tool and other customized tools provided by TomTom.
- Fixed bugs for TomTom maps by using multiple applications.
- Trained new joiners for multiple projects to adhere to the processes and standards defined for the ServiceNow application.
- Served as a developer and support engineer and later on moved to ServiceNow application as an administrator.
Experience
On-call Schedule Custom Solutions
I also built a full custom solution that generated a call, SMS, or email based on the requirements. It doesn't depend on the on-call schedule module. Instead, it takes a specific capability and then generates the appropriate response accordingly.
Zoom API Integration with ServiceNow
Skills
Other
ServiceNow, ITSM, Client Script, User Interface (UI), Business Rules, APIs, Widgets, IT Service Management (ITSM), Projects, IT Business Analysis
Languages
JavaScript
Libraries/APIs
ServiceNow REST API
Paradigms
PRINCE2, Agile
Industry Expertise
Project Management
Education
Bachelor's Degree in Information Technology
Uttar Pradesh Technical University (UPTU) - Uttar Pradesh, India
Certifications
Certified Application Developer (CAD)
Servicenow
ServiceNow Certified System Administrator
ServiceNow
PRINCE2 Agile® Practitioner Certificate in Agile Project Management
Axelos
PRINCE2 Agile® Foundation Certificate in Agile Project Management
Axelos
ITIL V3
AXELOS
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