Matt Freeman
Verified Expert in Engineering
Microsoft Dynamics CRM Developer
Matt is a senior developer and architect specializing in Microsoft Dynamics 365 Customer Engagement and working for a Microsoft Gold business partner. He has over 13 years of experience as a .NET developer, including six years focusing on Microsoft Dynamics CRM development, customization, consultation, and integration with external commercial systems. Matt has been working for business customers in diverse fields and is always eager to back a team to grow a business.
Portfolio
Experience
Availability
Preferred Environment
Cloud, On-premise, Microsoft Dynamics CRM, Microsoft Azure
The most amazing...
...product owners I've worked with were innovative, open to fresh ideas, and, most importantly, kept the CRM an ongoing project that grew with ongoing needs.
Work Experience
Dynamics Senior Solution Architect
ORBIS Austria
- Handled enterprise projects, including railroad cargo, heavy machinery, and water purification.
- Designed, created, and maintained PCF components for general and specific customers.
- Integrated the field service and sales hubs with other data sources.
Microsoft Dynamics 365 Customer Engagement Freelancer
Freelance
- Handled XRM system aspects, including consultation, legal elements, design, implementation, deployment, test, documentation, and reporting.
- Integrated three NopCommerce websites and two accounting systems with Dynamics using SQL Server Integration Services (SSIS).
- Worked for clients in various fields, including corporate pharmaceutical companies, medical equipment services, commodity trade corporate businesses, railway companies, and industrial machine makers.
- Ensured associated service level agreements were met.
- Provided application training to client users and system administrators.
Microsoft Dynamics 365 Customer Engagement Developer
Ayandeh Negaran (Ayco)
- Conducted troubleshooting and research of technical issues in clients' CRMs.
- Provided application training to client users and system administrators.
- Worked with users and team members to investigate, test, and develop solutions and workarounds to solve client issues and requests.
- Developed general-purpose CRM modules for the sales market.
Experience
Passenger Railroad Company CRM
The project involved:
• Creating a system from scratch.
• Connecting to multiple Web APIs to save purchased tickets.
• Saving every sale and use of tickets.
• Catering for all customer support.
• Connecting to BI to visualize and manage sales and prices.
We completed the project in seven months as a team of only two members. The resulting app has proved to be very effective; now, every process in the whole company passes through the CRM system, which has been in operation for its third year. The system receives continuous support and has grown due to new needs and ideas from managers.
Pharmaceutical Company CRM
The project involved:
• Supporting the sales department in selling dental equipment to dentists.
• Handling marketing campaigns through exhibitions and emails.
• Providing a support, repair, and maintenance system for sold equipment.
• Connecting to financial and HR systems.
• Providing BI dashboards for managers.
• Migrating data from previous CRMs.
The project consisted of different phases, of which the support phase was the most complicated due to the various complex processes the company presented.
Before I started working on this system, the company had three unsuccessful CRM implementations, so they were skeptical about the power and usefulness of a CRM. Therefore, one of the primary initial challenges was to prove my ability to run the project successfully this time.
Education
Master's Degree in Business Administration (MBA)
University of Tehran - Tehran, Iran
Bachelor's Degree in Computer Hardware
Azad University - Tehran, Iran
Certifications
Azure Solutions Architect Expert
Microsoft
Azure Administrator Associate
Microsoft
Microsoft Certified Solutions Developer (MCSD)
Microsoft
Skills
Libraries/APIs
Azure API Management, React
Tools
Dynamics Field Service, Microsoft Dynamics, Microsoft Power BI, Microsoft Dynamics CRM
Frameworks
ASP.NET MVC, AngularJS
Languages
C#, JavaScript, PCF
Platforms
Azure
Storage
On-premise, SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS)
Other
Development, Full-stack Development, Consulting, Cloud, Sales, Microsoft Azure
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