Michael Goodwin, Developer in Newtown, PA, United States
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Michael Goodwin

Verified Expert  in Engineering

Network Engineer and Developer

Location
Newtown, PA, United States
Toptal Member Since
March 4, 2024

Michael is a seasoned network engineer with extensive telecom experience. He handled voice communications before VoIP, installed one of the first Avaya's IP offices in the US, and worked on many platforms, from Cisco on-prem to cloud solutions. Having worked with Cisco networks since 2006, from Catalyst to Cisco Meraki with Zero Trust security, Michael has gained extensive knowledge of the enterprise telecom world.

WindowsWiresharkCiscoCloudOpenTextCisco ISE

Availability

Full-time

Preferred Environment

Windows, Cloud, Cisco Meraki, Avaya Software

The most amazing...

...project I've managed is the migration of 5,500 users from various telecom solutions to one company-wide cloud solution.

Work Experience

Senior Network Engineer

2006 - 2024
Toll Brothers
  • Migrated over 8,000 phone numbers to a Cloud unified communications solution for 5,000+ endpoints across 600 sites in 21 states.
  • Implemented a Zero Trust policy with ISE in the Cisco Meraki environment, providing media access control authentication and isolation of non-company assets.
  • Designed, deployed, and supported an at-home agent multi-channel contact center servicing 28 markets.
  • Analyzed and managed billing for remote locations and project-managed the implementation of telecom expense management software.
  • Installed a new PBX system for new offices, relocated the existing PBX for office relocations, and managed the integration of existing PBX systems during mergers and acquisitions.
Technologies: Cisco Meraki, Cisco Identity Service Engine, Avaya Software, Cisco, Palo Alto Networks, Polycom, OpenText, Cisco Spark, NICE Systems, Veramark eCAS, Avaya Enterprise, Unified Communications, ISE, PBX

Small and Medium Business Solutions Engineer

2005 - 2006
Comstar Technologies
  • Supported clients with telecom-related needs, including new installations, upgrades, and media access control systems.
  • Tracked and fixed public switched telephone network (PSTN) connectivity issues. I also handled new cabling for offices.
  • Designed and installed new solutions for new clients.
Technologies: Avaya Software, Avaya Enterprise, Adtran

Phone System Migration

This project involved moving over 8,000 phone numbers from various on-prem and plain old telephone service setups to one cloud solution. It entailed obtaining billing across 700 sites in 24 states, identifying services needed, porting the numbers to the new service, offering new endpoint delivery for over 5,500 users, and providing proper user training.

Tools

Avaya Voice Switch, Cisco Meraki, Wireshark, Cisco Spark, RingCentral

Platforms

8x8 VCC, Windows

Languages

HTML

Other

Avaya Software, Avaya Enterprise, DHCP, Cisco, OpenText, Veramark eCAS, Cloud, Cisco Identity Service Engine, Palo Alto Networks, Polycom, NICE Systems, Dynamic Host Configuration Protocol (DHCP), Adtran, Unified Communications, ISE, PBX

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