Nathan Oyama
Verified Expert in Engineering
IT Consultant and Developer
Nathan is a Japanese-bilingual IT engineer and consultant primarily focused on hybrid cloud data protection and enterprise resource planning. He has worked as a support engineer, sales consultant, and product trainer at Oracle, Microsoft, IBM, Ernst & Young, Adobe, and their affiliates in the USA and Japan. Nathan earned his bachelor's degree in applied mathematics and actuarial science from UC Berkeley in 2013. He currently resides in Montana, USA.
Portfolio
Experience
Availability
Preferred Environment
Microsoft Dynamics, Microsoft 365, Azure, Windows, Windows Server
The most amazing...
...project I've worked on was a whole new document system I proposed, managed, developed, and delivered, and it was adopted and featured by IBM.
Work Experience
Japanese-bilingual Adobe Product Presenter and Trainer (via Kaygen)
EY
- Engaged as a product trainer for Microsoft Dynamics at the Adobe Solution Partner Program.
- Designated as the Adobe official presenter for the new product release of the Adobe Sales Hub.
- Prepared a product release webinar and training sessions with employees of EY and Adobe and delivered actual sessions for employees and customers of Adobe Japan.
Japanese-bilingual Support Engineer for Microsoft Azure Monitor (via Apex Systems)
Microsoft
- Contributed as a lead editor of a product training guide for Azure Monitor Log Analytics.
- Engaged as a technical writer and proofreader of internal technical documents for Azure Monitor.
- Covered topics such as managing assets from Azure Portal, Azure Resource Manager templates, Bash in Azure CLI or PowerShell, Windows Servers and Linux in hybrid cloud, KQL for network, application, or custom text logs, and Azure alert audit policies.
Solutions Engineer
Catalogic Software
- Contributed as a solutions engineer and principal editor of product guides of data storage and ransomware protection for VMware, NetApp, Azure Blob Storage, and Kubernetes.
- Engaged as the principal developer of the IBM Spectrum Protect Plus demo, customizing storage utilization with monitor and alert features based on PowerShell for Linux and MongoDB.
- Developed an online total cost of ownership estimator in HTML5 and JavaScript with a pre-sales team.
- Contributed as an administrator and principal editor of the corporate knowledge base made with Microsoft Dynamics.
Japanese-bilingual Support Engineer for Microsoft Azure Hybrid Cloud Storage (via Brillio)
Microsoft
- Provided world-class hybrid cloud storage support and consulting for Microsoft Azure Commercial customers worldwide and Microsoft Azure US government personnel per the SLA, processes and procedures, and customer satisfaction score (CSAT) or feedback.
- Conducted technical projects and assisted onsite engineers in data centers over the phone or in remote sessions in English and Japanese.
- Trained new Microsoft support agents in English and Japanese.
- Developed storage analysis and troubleshooting tools with PowerShell.
Japanese-bilingual Support Engineer for Oracle Service Cloud
Oracle
- Provided customer support of a LAMP-based (Linux, Apache, MySQL, and PHP) solution for Japanese and English-speaking private companies and US government entities.
- Investigated and fixed SQL and high-traffic network issues using Linux shell scripts.
- Translated and proofread corporate announcements, response templates, and written or verbal communications between managers or engineers and Japanese customers.
Experience
Adobe Webinar | An Introduction to Adobe Partner Sales Center (Japanese)
Catalogic CloudCasa | User's Guide
https://docs.cloudcasa.io/help/the platform using Sphinx with customization to meet the corporate design standard.
IBM | Spectrum Protect Plus REST API Reference (v10.3 – v10.8)
https://www.ibm.com/docs/en/SSNQFQ_10.1.8/spp/RestApiRef_v1018.pdfIBM | Spectrum Protect Plus SLAs
https://www.youtube.com/watch?v=8sN1aVWHe7IOracle | Service Cloud Technical Support Service Guide (Japanese Translation)
https://tinyurl.com/muunp4xmSkillset
Languages
SQL, Bash, HTML5, JavaScript, Python
Frameworks
Windows PowerShell
Libraries/APIs
REST APIs
Tools
Microsoft Dynamics, Shell, RightNow, VMware, Hyper-V, LaTeX, PDFtk, Azure Monitor, cURL Command Line Tool, Microsoft Word, Microsoft Dynamics CRM, Git, Jira, Confluence, Microsoft Power Apps, GitHub, Camtasia
Paradigms
Agile, Azure DevOps
Platforms
Azure, Windows, Linux, Red Hat Enterprise Linux, IBM Spectrum Protect Plus, Windows Server, LAMP, Kubernetes, Docker, Adobe Marketing Cloud, SharePoint
Other
Microsoft 365, Numerical Analysis, Customer Support, Technical Support, Technical Writing, Translation, Interpretation, Oracle Service Cloud, Analytics, Hybrid Cloud Infrastructure, Storage, Cloud Storage, Documentation, Office 365, Sphinx, Azure Virtual Machines, Enterprise Resource Planning (ERP), Disaster Recovery Consulting, Disaster Recovery Plans (DRP), Illustration, Network Topology, English, English-Japanese Translation, Kusto Query Language (KQL), Networks, Azure Resource Manager (ARM), Accessibility, Video Editing
Storage
MySQL, Azure Blobs, MongoDB, NoSQL, Microsoft SQL Server
Education
Bachelor of Arts Degree in Applied Mathematics and Actuarial Science
University of California, Berkeley - Berkeley, CA, USA
Certifications
Microsoft Partner Network Certificates: Microsoft SQL Server Mission Critical and Hybrid Cloud
Microsoft
Microsoft Partner Network Certificates: Data Platform & Analytics Foundational
Microsoft
Microsoft Partner Network Certificates: Microsoft Azure DevOps
Microsoft
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