Alexandra Josephine Gulko-Hyman
Verified Expert in Support and Operations
Support & Operations Expert
Seki, Gifu, Japan
Toptal member since February 6, 2026
Alex is a personal assistant/csr/sales/recruiting expert who has worked for big travel companies and served her country. Companies included: FEMA, NASA, Americorps, Aramark, Xanterra, CAL FIRE, and the Red Cross, generating $10,000+ daily revenue through client coordination and booking optimization. She has served as a primary emergency liaison, directing real-time coordination among guests and employees, safeguarding business continuity, and helping the company avoid potential losses. 8+ yr exp
Expertise
- Administrative Specialist
- Customer Relationship Management (CRM)
- Document Management
- Documentation Specialist
- Law
- Operations
- Scheduling and Logistics
- Support
Work Experience
Premium Tutor
Freelance Clients
- Led crisis operations during natural disasters and infrastructure outages, coordinating guest and staff safety while maintaining communication systems; actions prevented operational losses estimated in the millions of USD.
- Oversaw high-volume hospitality operations, fielding 200+ daily communications while acting as a central operational liaison for management and executive leadership.
- Managed comprehensive documentation and directed all inbound and outbound communications, ensuring efficient information management and streamlined operations.
- Delivered 10+ weekly online English lessons using an interactive curriculum, improving student speaking scores by an average of 30% in three months.
- Delivered personalized math, science, social studies, and English instruction to eight students, producing significant academic gains, including a 100% grade improvement for one learner and a projected letter-grade advancement for another.
- Cross-trained for multi-role functions across departments as requested, producing three-role productivity and lowering staffing expenditures by thousands per month.
PBX Operator Clerical II
Aramark and Xanterra
- Cross-trained for multi-role functions across departments as requested, producing three-role productivity and lowering staffing expenditures by thousands per month.
- Functioned as a de facto operations lead, aligning departments to enhance profitability and service quality while formally holding a junior position.
- Directed junior team members during high-pressure situations, organizing task delegation and cross-department problem-solving to ensure operational stability.
- Produced and managed precise liability records, ensuring compliance, accuracy, and legal readiness across documentation processes.
Education
Bachelor's Degree in Criminal Justice
Georgian Court University - Lakewood, NJ, USA
Certifications
Digital Marketing Certification
Alison
TEFL
IARC UK
Emergency Management
Emergency Management Institute and Corporation
Skills
Tools
Zendesk, Zendesk WFM, Zendesk Chat, Zendesk Guide, Microsoft Teams
Operations
Meetings
Executive Support
Executive Travel Briefing
Collaboration Tools
Zoom
Research
Source Vetting
Travel & Events
Hotel Booking, Flight Booking
Tool Features
Macros, Reporting, Triggers
Scheduling & Meetings
Scheduling
Sales Operations
CRM
Professional Skills
Data Annotation
Productivity Suites
Microsoft Excel, Google Sheets, Microsoft OneNote
Product Support
Help Center
Documentation
Follow-up Emails, Call Notes
Customer Support
Communication, Billing
Communication
Writing, Executive Communication, Executive Email Drafting
Administrative Operations
Travel Booking, Meeting Room Booking, Phone Calls, Executive Support, Support, Calendar Management
Other
Administrative Assistance, Secretary, Document Management, Law, Teaching, Stem, Emergency Management, Crisis Management, Operations, Scheduling and Logistics, Documentation Specialist, Customer Relationship Management (CRM), Administrative Specialist, CRM Systems, iOS, Chatbots, Chatbot Conversation Design, Data Processing, Call Agent, Microsoft 365, MacOS, Zendesk API, SharePoint Online, Project Management, Helpdesk, Compliance, Digital Marketing, Automation, Administration, Research, Payroll & Benefits, Executive Consulting, Clerical, Esl, Radio, Airfare, Lifestyle Management, English as a Second Language (ESL), Scheduling Software, Google Workspace, Booking Platforms, Microsoft Office, Recruiting
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