Iheoma Goodluck Job
Verified Expert in Support and Operations
Support & Operations Expert
Abuja (F.c.t.), Federal Capital Territory, Nigeria
Toptal member since February 11, 2026
Iheoma is a support and operations expert with deep experience enabling co-CEOs and senior executives in high-growth, fast-paced environments. She integrates executive assistance with operational leadership, streamlining workflows, managing complex communications, and driving execution across distributed teams. Known for precision, discretion, and proactive problem-solving, Ifie helps leaders stay focused on scale, strategy, and results.
Expertise
- Administrative Support
- Business Operations
- Communication
- Customer Retention
- Customer Support Operations
- Executive Consulting
- Support
- Virtual Assistance
Work Experience
Executive Assistant & Operational Support
CoachFoundation
- Provide high-level executive support to the Co-CEO, including calendar management, meeting scheduling across multiple time zones, and operational coordination.
- Serve as primary communication liaison between leadership, clients, and internal teams, managing inbox prioritization and drafting professional correspondence.
- Maintain and update Zoho CRM records, ensuring data accuracy, follow-up tracking, and pipeline visibility for executive decision-making.
- Manage high-ticket client relationships from onboarding through retention, ensuring product access, service delivery satisfaction, and issue resolution.
- Process invoices via Stripe and TailoredPay; follow up on outstanding payments and coordinate with the bookkeeping function.
- Led end-to-end recruitment and onboarding of sales team members on behalf of the Co-CEO, including account setup, training documentation, and welcome packs.
- Generated $100,000+ in revenue through targeted client follow-ups, upselling, and retention initiatives.
Scrum Master / Project Manager
ValueDynamix Software Company
- Managed end-to-end software and hardware development projects from planning through delivery, ensuring alignment with business objectives.
- Facilitated Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
- Coordinated cross-functional teams across remote environments to ensure timely milestone delivery.
- Monitored project timelines, budgets, and team capacity; maintained comprehensive project documentation.
Project Coordinator / Manager
Social Sterling
- Coordinated multiple concurrent projects from initiation to completion, ensuring deadlines and deliverables were consistently met.
- Organized stakeholder meetings, prepared agendas, recorded minutes, and distributed project updates to internal teams and clients.
- Monitored project timelines, hours, and budgets to maintain operational efficiency and accurate reporting.
- Maintained all project documentation, progress reports, and filing systems.
Project History
Zero-Loss CRM Migration: Close.io to Zoho CRM
Migrated all CRM data from Close.io to Zoho CRM with 0% data loss and zero sales downtime. Rebuilt pipelines, automations, and follow-up workflows. Trained the entire sales team on the new system.
Led the end-to-end CRM migration from Close.io to Zoho CRM for a remote coaching company — executed on a live business with an active sales team and zero tolerance for downtime. Audited all existing records, removed duplicates, and built a field-mapping document to align both systems before transferring a single record. Migration was executed in phases with validation checks at each stage. Once complete, I rebuilt the full sales pipeline in Zoho, including deal stages, custom views, automations, and follow-up workflows. Delivered full team training and system documentation to ensure confident adoption from day one. Result: 100% data integrity, no sales disruption, and a cleaner CRM environment.
Sales Recruitment SOP: Job Description to Onboarding
Built a 5-stage end-to-end recruitment SOP from scratch on behalf of the Co-CEO, covering JD creation, screening, interviews, offer docs, and onboarding, freeing leadership from the hiring process entirely.
Designed and owned the full sales agent recruitment process from scratch for a remote coaching firm — on behalf of the Co-CEO, with no prior system in place. Built a 5-stage SOP covering: (1) Job description templates with defined KPIs and role requirements; (2) Candidate screening framework and shortlisting scorecard; (3) Multi-round interview structure with question banks and evaluation rubrics; (4) Offer documentation and pre-boarding communication sequences; (5) Structured onboarding program, account setup, tool access, training docs, welcome pack, and a 30-60-90 day plan. Delivered a fully repeatable hiring system that removed the Co-CEO from day-to-day recruitment entirely.
Mastermind & Lead Generation Package
Supported the strategic development of a premium coaching package, providing intensive coaching sessions, joint venture opportunities, and integrated lead funnels.
Helped develop and market a premium coaching offer integrating intensive delivery, joint venture partnerships, and funnel-based lead flow. Collaborated on offer structuring, marketing campaigns, and client outreach, driving higher engagement, conversions, and brand credibility.
Education
Bachelor's Degree in Food Science
Abia State University - Abia state, Nigeria
Certifications
Professional Scrum Master
Scrum.org
Skills
Tools
Slack, Trello, Stripe Dashboard, Basecamp, ClickUp
Administrative Operations
Support, Data Entry, Transcription, Calendar Management
Collaboration Tools
Zoom
CRM & Sales Tools
Close CRM, Zoho CRM
Customer Support
Communication
Productivity Suites
Google Sheets, Google Docs, Microsoft Excel, Google Drive
Documentation
Call Notes
Professional Skills
Data Annotation
Project & Task Management
Project Coordination
Automation & No-code
Zapier
Research
Source Vetting
Scheduling & Meetings
Scheduling
Other
Administrative Assistance, Call Agent, Food, Organizational Management, Sales & Marketing, Sales, Business Operations, Project Tracking, Procurement, Agile Practices, Project Management, iOS, Chatbot Conversation Design, Chatbots, Subtitling, Webflow, Psychology & Mental Health, Account Management, Client Services, Automation, AI Tools, Executive Consulting, Virtual Assistance, Customer Support Operations, Administrative Support, Customer Retention, IT Project Management, Agile Project Management, Logistics, Administration, Research
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