Kristin Kanaar
Verified Expert in Support and Operations
Support & Operations Expert
Brighton, MI, United States
Toptal member since February 9, 2026
Kristin is a client-focused leader with 15+ years of experience guiding complex relationships, evaluating high-stakes information, and driving outcomes across higher education, SaaS, and global technology organizations. Her background spans application review, enterprise customer success, strategic partnerships, and program management for globally recognized brands. Kristin is especially motivated by work that supports thoughtful decision-making, strong partnerships, and meaningful outcomes.
Expertise
- Attention to Detail
- Client Communication
- Client Engagement
- Client-first Mindset
- Collaboration
- Meeting Minutes
- Microsoft 365
- Project Tracking
Work Experience
Application Review Specialist
University of Michigan
- Reviewed and evaluated a high volume of undergraduate admissions applications in alignment with University of Michigan policies, procedures, and admissions standards.
- Prepared thorough written evaluations documenting applicant strengths, academic preparation, and overall fit with university programs.
- Managed multiple application cycles and deadlines in a fast-paced, high-volume environment while maintaining exceptional attention to detail.
- Maintained strict confidentiality and adhered to FERPA and University of Michigan data privacy standards.
Customer Success Manager
Minitab
- Managed a portfolio of enterprise accounts exceeding $5 million in annual recurring revenue.
- Increased customer retention by 15% through proactive engagement, needs assessment, and solution alignment.
- Partnered with enterprise sales teams to identify expansion opportunities, increasing revenue by 10%.
- Guided customers through onboarding, adoption, and ongoing optimization of Minitab’s product suite.
- Identified churn risk signals and coordinated cross-functional mitigation strategies.
Client Success & Project Manager
Shrine Development
- Spearheaded customer success initiatives, resulting in a 20% increase in client satisfaction and revenue growth.
- Directed project management efforts for clients in the NFT and cryptocurrency space, including major brands like StockX, Crypto.com, and Superplastic.
- Facilitated strategic meetings such as sprint planning, retrospectives, and progress synchronizations, improving project efficiency by 15%.
- Monitored team performance and addressed resource gaps to ensure the successful delivery of client solutions.
Education
Master's Degree in Business Administration (MBA)
Oakland University - Rochester, MI, USA
Bachelor's Degree in Marketing and International Business
Grand Valley State University - Allendale, MI, USA
Skills
Tools
Jira, Zendesk
Administrative Operations
Proofreading, Confidentiality, Presentations
Communication
Client Communication, External Communications, Proofreading for Accuracy, Business Writing
Customer Experience
Attention to Detail, VIP Customers
Documentation
FAQs, Meeting Minutes
Productivity Suites
Google Docs, Gmail
Professional Skills
Client-first Mindset
Project & Task Management
Project Coordination
Skill Ladders
Collaboration
CRM & Sales Tools
Salesforce, Microsoft Dynamics 365
Customer Support
Renewal Management Support
Policies
Privacy Policy
Sales Operations
Sales Collateral Organization
Tool Features
Customer Profiles
Other
Microsoft 365, Client Engagement, Developer Relations, Project Tracking, Project Planning, Sales & Marketing, Strategic Partnerships, International Marketing
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