Maysya Fanny
Verified Expert in Support and Operations
Support & Operations Expert
Batam, Batam City, Riau Islands, Indonesia
Toptal member since March 3, 2026
Maysya is a remote administrative and operations support professional with experience in academic operations, documentation, workflow coordination, and team support. She manages day-to-day administrative tasks, organizes information and records, maintains spreadsheets, and helps teams keep their workflows on track. With a background in education and program management, Maysya is detail-oriented, adaptable, and comfortable handling both routine and project-based tasks with minimal supervision.
Expertise
- Administration
- Data Entry
- Documentation
- Google Workspace
- Management
- Microsoft Office
- Reports
- Time Management
Work Experience
Freelance English Tutor for TKA Preparation
Skole Indonesia
- Prepared students for TKA English through structured lessons focused on reading comprehension, grammar, vocabulary, and test-taking strategies.
- Designed personalized learning activities based on students' strengths, weaknesses, and preparation goals to improve their readiness for the TKA.
- Developed targeted practice materials & assessments to track student progress & identify areas requiring further improvement.
Co-founder
Bangunrumahmu.id
- Provided strategic direction and business recommendations to support company growth and operational efficiency.
- Oversaw document review, client communication, and service standards to maintain professionalism and strong client relationships.
- Contributed to workflow improvement, branding strategy, and system development to strengthen overall business performance.
Writer
Self-employed
- Provided academic and professional writing services, including essays, reports, and research-based content.
- Edited and proofread documents to improve clarity, structure, coherence, and grammatical accuracy.
- Developed structured materials and presentations while managing multiple remote projects with strong time management.
Freelance Event Operations Staff
EY Singapore - New Manager & Assistant Director Programme 2026
- Coordinated participant transportation & on-site movement for a four-day corporate event, helping ensure smooth transitions between scheduled activities.
- Supported participant registration, briefings, booth operations, and administrative tasks throughout the event while responding to last-minute operational needs.
- Provided hands-on support to international participants & event teams, helping resolve logistical issues & keeping activities running smoothly under a fast-paced schedule.
Freelance Event Support Staff
LifeWave Singapore - Leadership Camp 2026
- Supported event operations for elderly participants, providing on-site assistance, answering questions, and helping participants navigate activities smoothly.
- Managed an assigned activity station during event games, keeping participants engaged while ensuring activities ran according to schedule.
- Provided hands-on operational support across the event, quickly responding to participant needs and coordinating with the team to resolve issues on-site.
Freelance Presentation & Event Operations Support
PIT PERSPEBSI (Indonesian Neurosurgical Society)
- Independently created a speaker-tracking system to manage presentation files, CVs, and last-minute schedule changes across multiple concurrent sessions.
- Coordinated the collection, verification, and delivery of large presentation files across multiple rooms while supporting doctors and professors during a fast-paced medical conference.
- Supported clients with research, academic writing, content development, and administrative tasks, consistently delivering structured and well-organized work under deadlines.
Academic Supervisor
Education Republic
- Led teacher training, developed learning books, and built a CEFR-based curriculum for a new branch, including academic systems, learning flow, and operational structure for the academic division.
- Standardized the English placement test process to ensure accurate level placement and improved academic consistency across classes through structured evaluation and monitoring.
- Strengthened teacher performance review systems by implementing clear documentation, feedback structure, and quality control standards to maintain teaching excellence.
IELTS and EFL Instructor
Education Republic
- Designed and delivered IELTS and EFL lessons for various levels, focusing on band improvement strategies and structured language development.
- Conducted mock tests and provided detailed speaking and writing feedback to help students achieve target band scores.
- Developed CEFR-aligned materials, monitored student progress, and prepared learners for academic, scholarship, and interview readiness.
Virtual Assistant of Social Media Specialist and B2B Trainee
VIC USA
- Supported social media operations by planning, scheduling, publishing, and reviewing content across Instagram, YouTube, and Facebook.
- Coordinated with international team members across time zones, maintaining structured documentation and clear communication.
- Recognized as a top-performing trainee, entrusted with increased responsibilities and leadership support during the training program.
Intern English Teacher
SMA Negeri 7 Purworejo
- Developed annual and semester learning programs, prepared lesson plans, and delivered both online and offline English instruction.
- Managed academic administration, including student assessment, grade recap, and structured documentation.
- Supported school operations through library administration, student services coordination, and compliance procedures during the pandemic.
Project History
Startup Founder Calendar Optimization System
https://drive.google.com/file/d/1Y-z_yHi0MKm0Mnwg1LCPStVRrLZlhx1Y/view?usp=sharingDesigned and implemented a structured calendar system for an early-stage startup founder, reducing scheduling chaos, improving strategic focus time, and aligning cross-timezone stakeholder meetings.
This project demonstrates the transformation of a chaotic startup founder calendar into a structured, operationally efficient scheduling system.
Initial challenges included back-to-back investor and client meetings, insufficient buffer time, inconsistent time allocation, and cross-time zone conflicts, leading to burnout and reduced productivity.
I introduced a color-coded categorization system (client, internal, strategic, and investor/urgent), structured recurring leadership and strategy reviews, implemented dedicated deep-work blocks, added follow-up and transition buffers, and aligned cross-timezone meetings (with EST and APAC visibility).
The redesigned calendar improved context switching, protected strategic thinking time, enhanced the quality of meeting preparation, and created a sustainable weekly workflow structure.
This mock project reflects executive-level calendar management and operational support capabilities.
Student Performance Data Reporting System
Designed and implemented a structured Excel-based student performance tracking and reporting system to standardize data entry, automate academic evaluation, and provide actionable performance insights across multiple English programs.
This project demonstrates the development of a structured data entry and reporting system built in Excel to centralize student performance monitoring across IELTS preparation, scholarship training, and general English programs.
The initial challenge involved scattered score records, manual assessment tracking, and limited visibility into student performance trends. This made it difficult to identify underperforming learners and provide timely academic intervention.
The solution included:
• Standardized student data entry template
• Automated overall average calculation using formulas
• Performance classification logic (high performer, satisfactory, and needs intervention)
• Pivot table analysis by CEFR level
• Visual dashboard with performance distribution charts
The system enables structured academic monitoring, faster reporting, and data-driven decision-making for education program management.
Education Program and Student Progress Management System
https://www.notion.so/Education-Program-Operations-Dashboard-312ea2a2b6378032a7ecfa5a28c0d2b5?source=copy_linkDesigned and implemented a centralized dashboard to track CEFR levels, student performance metrics, assessment timelines, and curriculum progress across multiple English programs.
This project demonstrates the development of an education operations dashboard to monitor student progress, assessment performance, and curriculum alignment.
The system provides structured tracking of CEFR levels, speaking and writing scores, identification of weak skills, and scheduling of upcoming assessments. It enables proactive intervention for underperforming students and improves overall visibility into academic management.
Built in Notion, the dashboard supports multi-program oversight, including IELTS preparation, scholarship training, and general English development.
Education
Master's Degree in Education Management
INTI International University and Colleges - Malaysia
Bachelor's Degree in English Language Education
Yogyakarta State University - Yogyakarta, Indonesia
Skills
Tool Features
Reports, Reporting
Skill Ladders
Analysis
Scheduling & Meetings
Scheduling
Project Management Tools
Teamwork, Notion
Project & Task Management
Project Coordination
Professional Skills
Problem Solving, Deadline Management
Productivity Suites
Microsoft PowerPoint, Template Standardization, Microsoft Excel, Pivot Tables, Google Drive
People Ops
Interviews
Operations
Meetings
Marketing Operations
Social Media Scheduling
Knowledge Management
Training Material Review
Customer Experience
Attention to Detail
Business Function Support
Training, Calendars
Customer Support
Communication, Planning
Communication
Writing, Client Communication, Editing, Chat, Social Media
Marketing Tools
Canva
Administrative Operations
Time Management, Documentation, Data Entry, Presentations, Support, Workflows, Proofreading, Stakeholder Management, Tracking, File Management, Customer Service
Other
Google Workspace, Lesson Development, Management, Administration, Microsoft Office, Curriculum Development, Research, Assessment, Event Management, Policy, Operations Management, Analytics, Data Interpretation, Decision Analysis, Organizational Behavior (OB), Innovation, Knowledge Management, Strategic Planning, Workflow Optimization, Monitoring, Coordination, Organization, IELTS Preparation, Public Speaking, Evaluation, Classroom, Teaching, Business Development, Relationship Management, Document Review, Professional Editing, Process Improvement, Operations Support, Brand Strategy, Content, Service Standards, Decision Making, System Organization, Content Creation, Content Publishing, Content Review, Team Coordination, Cross-Time Zone Communication, Library Services, Assessment Tools, Tutoring, Consulting, Observation, Social Services, Company Screening, Data Analysis, Structuring, Data Visualization, Inventory, Program Management, Translation, Event Coordination, Administrative Assistance, Event Planning, Participation Management, Client Coordination, Logistical Coordination, Stakeholder Relations, English Language Teaching, Test Preparation, Reading Comprehension, Lesson Planning, Assessment & Evaluation, Learning Materials, Progress Tracking
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