Maysya Fanny
Verified Expert in Support and Operations
Support & Operations Expert
—
Toptal member since March 3, 2026
Maysya is a remote administrative and workflow support specialist with experience in academic operations and international remote teams. As an academic supervisor, she manages administration, documentation, performance monitoring, and system improvement to ensure smooth daily operations. Maysya has also completed a US-based remote VA training program, supporting content scheduling and team coordination. She is detail-oriented, reliable, and focused on efficient workflow support.
Expertise
- Administration
- Data Entry
- Documentation
- Google Workspace
- Management
- Microsoft Office
- Reports
- Time Management
Work Experience
Academic Supervisor
Education Republic
- Led teacher training, developed learning books, and built a CEFR-based curriculum for a new branch, including academic systems, learning flow, and operational structure for the academic division.
- Standardized the English placement test process to ensure accurate level placement and improved academic consistency across classes through structured evaluation and monitoring.
- Strengthened teacher performance review systems by implementing clear documentation, feedback structure, and quality control standards to maintain teaching excellence.
Co-founder
Bangunrumahmu.id
- Provided strategic direction and business recommendations to support company growth and operational efficiency.
- Oversaw document review, client communication, and service standards to maintain professionalism and strong client relationships.
- Contributed to workflow improvement, branding strategy, and system development to strengthen overall business performance.
IELTS and EFL Instructor
Education Republic
- Designed and delivered IELTS and EFL lessons for various levels, focusing on band improvement strategies and structured language development.
- Conducted mock tests and provided detailed speaking and writing feedback to help students achieve target band scores.
- Developed CEFR-aligned materials, monitored student progress, and prepared learners for academic, scholarship, and interview readiness.
Writer
Self-employed
- Provided academic and professional writing services, including essays, reports, and research-based content.
- Edited and proofread documents to improve clarity, structure, coherence, and grammatical accuracy.
- Developed structured materials and presentations while managing multiple remote projects with strong time management.
Virtual Assistant of Social Media Specialist and B2B Trainee
VIC USA
- Supported social media operations by planning, scheduling, publishing, and reviewing content across Instagram, YouTube, and Facebook.
- Coordinated with international team members across time zones, maintaining structured documentation and clear communication.
- Recognized as a top-performing trainee, entrusted with increased responsibilities and leadership support during the training program.
Intern English Teacher
SMA Negeri 7 Purworejo
- Developed annual and semester learning programs, prepared lesson plans, and delivered both online and offline English instruction.
- Managed academic administration, including student assessment, grade recap, and structured documentation.
- Supported school operations through library administration, student services coordination, and compliance procedures during the pandemic.
Project History
Startup Founder Calendar Optimization System
https://drive.google.com/file/d/1Y-z_yHi0MKm0Mnwg1LCPStVRrLZlhx1Y/view?usp=sharingDesigned and implemented a structured calendar system for an early-stage startup founder, reducing scheduling chaos, improving strategic focus time, and aligning cross-timezone stakeholder meetings.
This project demonstrates the transformation of a chaotic startup founder calendar into a structured, operationally efficient scheduling system.
Initial challenges included back-to-back investor and client meetings, insufficient buffer time, inconsistent time allocation, and cross-time zone conflicts, leading to burnout and reduced productivity.
I introduced a color-coded categorization system (client, internal, strategic, and investor/urgent), structured recurring leadership and strategy reviews, implemented dedicated deep-work blocks, added follow-up and transition buffers, and aligned cross-timezone meetings (with EST and APAC visibility).
The redesigned calendar improved context switching, protected strategic thinking time, enhanced the quality of meeting preparation, and created a sustainable weekly workflow structure.
This mock project reflects executive-level calendar management and operational support capabilities.
Education Program and Student Progress Management System
https://www.notion.so/Education-Program-Operations-Dashboard-312ea2a2b6378032a7ecfa5a28c0d2b5?source=copy_linkDesigned and implemented a centralized dashboard to track CEFR levels, student performance metrics, assessment timelines, and curriculum progress across multiple English programs.
This project demonstrates the development of an education operations dashboard to monitor student progress, assessment performance, and curriculum alignment.
The system provides structured tracking of CEFR levels, speaking and writing scores, identification of weak skills, and scheduling of upcoming assessments. It enables proactive intervention for underperforming students and improves overall visibility into academic management.
Built in Notion, the dashboard supports multi-program oversight, including IELTS preparation, scholarship training, and general English development.
Student Performance Data Reporting System
https://docs.google.com/spreadsheets/d/1V9gV8OTUEJyDj_K9lsdooXy_FPQYGjvJdBzYL6o28hU/edit?usp=sharingDesigned and implemented a structured Excel-based student performance tracking and reporting system to standardize data entry, automate academic evaluation, and provide actionable performance insights across multiple English programs.
This project demonstrates the development of a structured data entry and reporting system built in Excel to centralize student performance monitoring across IELTS preparation, scholarship training, and general English programs.
The initial challenge involved scattered score records, manual assessment tracking, and limited visibility into student performance trends. This made it difficult to identify underperforming learners and provide timely academic intervention.
The solution included:
• Standardized student data entry template
• Automated overall average calculation using formulas
• Performance classification logic (high performer, satisfactory, and needs intervention)
• Pivot table analysis by CEFR level
• Visual dashboard with performance distribution charts
The system enables structured academic monitoring, faster reporting, and data-driven decision-making for education program management.
Education
Master's Degree in Education Management
INTI International University and College - Malaysia
Bachelor's Degree in English Language Education
Yogyakarta State University - Depok, Indonesia
Skills
Administrative Operations
Time Management, Documentation, Data Entry, Presentations, Support, Workflows, Proofreading, Stakeholder Management, Tracking
Marketing Tools
Canva
Communication
Writing, Client Communication, Editing, Chat, Social Media
Customer Support
Communication, Planning
Business Function Support
Training, Calendars
Knowledge Management
Training Material Review
Marketing Operations
Social Media Scheduling
Operations
Meetings
People Ops
Interviews
Productivity Suites
Microsoft PowerPoint, Template Standardization, Microsoft Excel, Pivot Tables
Professional Skills
Problem Solving, Deadline Management
Project Management Tools
Teamwork, Notion
Scheduling & Meetings
Scheduling
Skill Ladders
Analysis
Tool Features
Reports, Reporting
Other
Google Workspace, Lesson Development, Management, Administration, Microsoft Office, Curriculum Development, Research, Assessment, Event Management, Policy, Operations Management, Analytics, Data Interpretation, Decision Analysis, Organizational Behavior (OB), Innovation, Knowledge Management, Strategic Planning, Workflow Optimization, Monitoring, Coordination, Organization, IELTS Preparation, Public Speaking, Evaluation, Classroom, Teaching, Business Development, Relationship Management, Document Review, Professional Editing, Process Improvement, Operations Support, Brand Strategy, Content, Service Standards, Decision Making, System Organization, Content Creation, Content Publishing, Content Review, Team Coordination, Cross-Time Zone Communication, Library Services, Assessment Tools, Tutoring, Consulting, Observation, Social Services, Company Screening, Data Analysis, Structuring, Data Visualization, Inventory, Program Management, Translation
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