Peace Eno
Verified Expert in Support and Operations
Support & Operations Expert
Uyo, Akwa Ibom, Nigeria
Toptal member since February 24, 2026
Peace is an executive virtual assistant helping CEOs and founders reclaim their time. Her expertise spans data annotation, calendar protection, client communication, social media scheduling, travel coordination, and admin support. Peace handles inbox management with a 5-minute response time and an inbox-zero system. She uses tools like Google Workspace, HubSpot, Trello, Microsoft 365, ClickUp, Slack, Freshdesk, and Excel, onboards quickly, and executes reliably.
Expertise
- Administrative Assistance
- ChatGPT
- Customer Service
- Customer Support
- Data Entry
- Email Management
- Google Workspace
- Project Management
Work Experience
Personal Assistant
26loc
- Coordinated end-to-end travel itineraries for 15+ executive trips, covering flights, ground transport, and daily schedules, reducing client planning time by several hours weekly.
- Booked and managed accommodations for 10+ business trips across multiple cities, negotiating rates and confirming logistics to ensure zero scheduling conflicts.
- Maintained and updated CRM records for a client base of 100+ contacts, improving data accuracy and ensuring timely follow-ups on all active leads.
- Scheduled and confirmed 70+ client calls weekly, reducing no-show rates through proactive reminder systems and consistent follow-up.
- Planned and executed 5+ events, managing vendor coordination, scheduling, and logistics from concept through completion with zero delays.
- Scheduled and managed 20+ social media posts weekly across multiple platforms, maintaining consistent brand presence and driving steady engagement growth.
- Moderated 50+ daily chat interactions, maintaining community guidelines and response times under 5 minutes to keep conversations professional and on-brand.
- Managed an online community of 500+ members, increasing active engagement through consistent moderation and member interaction.
- Conducted research on 20+ creators weekly, compiling profiles based on engagement metrics, niche fit, and audience size to support partnership and outreach decisions.
Customer Support Specialist
Software House
- Delivered high-quality support across email, chat, and phone channels, maintaining a 96% customer satisfaction rate.
- Handled 70+ daily inquiries, including product support, order processing, and account management, ensuring timely resolution.
- Managed CRM data entry and service records in HubSpot and Zendesk with 100% accuracy.
- Utilized productivity tools like Trello and ClickUp, to track tasks and client interactions, ensuring 100% on-time tasks.
Executive Virtual Assistant
United Technology
- Managed email and calendar tasks, organizing over 150+ monthly schedules and ensuring smooth communication flows.
- Improved workflow organization by 25% through structured tracking using Trello and Google Workspace.
- Conducted research, documentation, and data entry tasks, supporting project executions and client deliverables.
- Set and coordinated 40-60 appointments, reducing missed or conflicting bookings by 35%.
Project History
Operations & Admin Support
Handled daily administrative tasks, data entry, reporting, and structured workflows to ensure smooth and organized operations.
Delivered virtual administrative support across daily business operations, ensuring efficient workflow management and timely task execution.
● Managed email inboxes and calendars via Google Workspace, ensuring timely responses and zero scheduling conflicts
● Coordinated meetings and appointments using Calendly, reducing scheduling friction
● Tracked tasks and project workflows in Trello and ClickUp, maintaining on-time delivery
● Managed client records and communications through HubSpot CRM
● Facilitated remote collaboration and virtual meetings via Slack, Zoom, and Microsoft Teams
● Created visual content and presentations using Canva to support client marketing needs
● Maintained organized digital filing systems in Google Drive for easy document retrieval
Travel Itinerary: Flight & Hotel Bookings
Supported travel operations by managing bookings, hotel reservations, coordinating supplies, verifying rates, and preparing clear client documents—ensuring smooth, error-free trip execution.
Supported travel operations by managing flight and hotel bookings, coordinating supplies, and verifying rates across multiple vendors. Prepared clear, accurate documents and itineraries for clients, ensuring smooth trip execution from planning through completion. Maintained attention to detail on logistics and pricing to prevent errors and last-minute issues, allowing clients to travel with confidence and zero surprises.
Project Management, CRM & Automation
Supported project coordination by tracking tasks, automating workflows, and managing customer support, keeping projects on schedule and efficiently organized.
Supported project coordination across multiple teams by tracking tasks, managing timelines, and organizing workflows to keep projects on schedule. Implemented automation to streamline repetitive processes, reducing manual work and improving turnaround time. Provided responsive customer support to address client needs promptly, ensuring smooth communication throughout each project. Maintained clear documentation and consistent follow-up, helping teams stay aligned and projects move efficiently from start to completion.
Social Media Management, Content planning & Chat Support
Managed and designed consistent social media content, strengthening brand presence and driving steady audience engagement across platforms.
Managed and designed consistent social media content to support brand identity and audience growth. Created visually cohesive posts aligned with brand guidelines, scheduled content across platforms, and monitored engagement to refine strategy. Maintained a consistent posting cadence to keep the brand active and visible. Collaborated on content ideas that resonated with the target audience, contributing to stronger engagement and a more recognizable online presence over time.
Certifications
Career Essentials in Administrative Assistance by Microsoft and LinkedIn
Microsoft
Technical Support
Coursera
Administrative Virtual Assistant
Digital Witch Academy
Customer Service
Alison
Skills
Tools
Trello, ClickUp, Slack
Administrative Operations
Data Entry, Email Management, Customer Service, Time Management, Phone Etiquette, Meeting Scheduling, File Management, Travel
Collaboration Tools
Zoom
Customer Support
Communication
Documentation
Travel Itinerary
Marketing Operations
Social Media Scheduling, Canva Template Editing
Marketing Tools
Canva
Productivity Suites
Microsoft Excel, Microsoft Word
Scheduling Tools
Calendly
Travel & Events
Hotel Booking, International Travel Planning
Other
Google Workspace, Customer Support, Administrative Assistance, Chatbot Conversation Design, HubSpot, ChatGPT, Appointment Setting, Customer Relationship Management (CRM), Project Management, Research, AI Tools, Claude, Microsoft 365, Airbnb, Microsoft Copilot, Writing Business Emails, Business Etiquette, Event Planning, Business Communication, Chat moderation, Community Management, Creator research, Administrative Support, Virtual Assistance, Personal Administration, Leisure Travel, Automation, Process Improvement, Community Moderation, Graphic Design, Content, Social Media Management
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