Rodjah Christie Maddy
Verified Expert in Support and Operations
Support & Operations Expert
Delmas, Ouest Department, Haiti
Toptal member since March 16, 2026
I'm a dynamic professional with 3+ years of experience working remotely and in-person as a personal and administrative assistant, customer service representative, data entry clerk, and interpreter. I'm a polyglot (English, French, Haitian Creole, and learning more) who brings forward a positive and motivated attitude that guarantees your company's betterment.
Expertise
- Copywriting
- Data Entry
- Email Support
- Grammar and Punctuation
- Salesforce
- Scheduling
- Teams
- Typing
Work Experience
Copywriter, Redactor
Popouri Magazine
- Managed 3 team members to ensure perfect coordination and fluid communication.
- Published a number of articles anonymously and under my own name.
- Participated in proofreading and helped team members write more professional articles.
Customer Service and Sales Representative
Consio
- Served as an intermediate between the customers and the company.
- Acted as the first point of contact for customer complaints or concerns.
- Turned warm leads into buyers by doing outbound outreach.
- Communicated efficiently in multiple languages (French and English).
Administrative Assistant
Interboost Staffing Solutions
- Worked with the manager as a resourceful assistant, helping with administrative tasks and others.
- Scheduled appointments (in person or remotely) for the staff members to connect with companies abroad.
- Participated actively in the recruiting process by evaluating the candidates and being the first point of contact. Assessed their communication skills and compatibility with our company.
- Assisted new recruits with their onboarding process by working alongside the team supervisor as a "junior supervisor".
Personal Assistant
Inar Construction
- Got some clients for my firm by making some warm calls.
- Successfully planned meetings between our team and other companies in order to promote our renovation services.
- Helped give a more modern and fresher look to the company by creating personal social media pages for the CEO.
- Ensured that every meeting was carefully documented.
Bilingual Translator and Interpreter (English/French/Haitian Creole)
NGO
- Facilitated real-time verbal interpretation for international staff and local community members during high-stakes field meetings and project sites.
- Collaborated with diverse teams to produce educational materials in multiple languages, increasing community engagement.
- Maintained strict confidentiality and professional ethics while handling sensitive information regarding community development and aid distribution.
Education
Professional Degree in Computer Networking
CFPH, Canado Technique - Port-au-Prince, Haiti
High School Diploma in High School
Charite Saint Louis De Bourdon - Bourdon, Haiti
Skills
Tools
Slack, Zendesk, Avaya Experience Platform
Administrative Operations
Customer Service, Support, Data Entry, Time Management, Transcription
Communication
Grammar and Punctuation, Editing, Writing
Product Support
Teams
CRM & Sales Tools
Salesforce
Professional Skills
Data Annotation, Problem Solving
Scheduling & Meetings
Scheduling
Customer Experience
VIP Customers
Customer Support
In-app Messaging Support
HR & Recruiting Tools
Rippling
Legal & Compliance
Document Redaction
Marketing Tools
Canva
Productivity Suites
Styles and Formatting, Microsoft Excel
Project Management Tools
Teamwork
Other
Typing, Email Support, Administrative Assistance, Administration, Customer Service Support, Operations, VMware, Project Management, Research, Copywriting, English, French, Art History, Entrepreneurship, Graphic Design, Algorithms, Email, Marketing, Translation, Office Administration, Microsoft 365, Recruitment, Subtitling, Interpretation, Sales, Outbound Messaging, Customer Retention
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