Salma Gamal
Verified Expert in Support and Operations
Support & Operations Expert
Cairo, Cairo Governorate, Egypt
Toptal member since February 19, 2026
Salma is a language student passionate about data and automation. For 2+ years, she has bridged linguistic precision with technical efficiency from managing travel via Amadeus GDS to building workflows with Zapier. She thrives on details, using Notion and Wrike to ensure zero errors. From high-accuracy transcription to clean CRM data, she ensures nothing falls through the cracks. Salma is currently mastering AI prompt engineering for faster, human-centered support.
Expertise
- Email Management
- Employee Relations
- Flight Booking
- Gemini
- Notion
- Review Responses
- Virtual Assistance
- Zoom
Work Experience
Travel Specialist
Shouq Travel
- Managed complex international travel itineraries and ticketing using Amadeus GDS, maintaining a 100% accuracy rate in data entry and documentation for global clients.
- Streamlined email operations and client communications, achieving a consistent response time of under 3 hours and increasing team efficiency by 25%.
- Orchestrated customer data management within CRM systems and automated routine tasks using Zapier and Notion, supporting operations for 10+ clients weekly.
- Specialized recently in audio transcription as a European Civilization student. Ensured strict adherence to complex formatting, SRT/VTT formats, and precise timestamping guidelines—committing to delivering high-quality transcripts.
Teaching Assistant
Education Center
- Coordinated administrative tasks and student records for 100+ individuals, ensuring 100% accuracy in attendance tracking and grading systems.
- Managed complex class scheduling and parent communications, reducing scheduling conflicts by 30% through proactive planning and organization.
- Optimized a comprehensive digital filing system for study materials using Microsoft Excel, reducing document retrieval time by 50%.
Certifications
Visa and Documentation Mastery
https://www.tboacademy.com/
Skills
Tools
Zendesk, Slack, Trello, Zendesk Chat, WordPress, Zendesk Guide
Sales Operations
CRM
Customer Support
Communication
CRM & Sales Tools
Salesforce
Travel & Events
Flight Booking, Hotel Booking, Visa and Entry Requirements
Tool Features
Triggers, Macros, Reporting
Professional Skills
Data Annotation, Detail Orientation, Multi-tasking, Problem Solving
Productivity Suites
Google Sheets, Google Docs, Microsoft Excel, Microsoft Word
Marketing Tools
Canva
Automation & No-code
Zapier
Scheduling & Meetings
Scheduling
Research
Source Vetting
Project Management Tools
Notion, Wrike, Teamwork
Product Support
Teams, Help Center
Customer Experience
Review Responses, Attention to Detail, Patience
Collaboration Tools
Zoom
Administrative Operations
Email Management, Calendar Management, Data Entry, Transcription, Support, Customer Service
Other
Hosting, Virtual Assistance, Gemini, Project Management, Administration, Research, Customer Service Support, Customer Service Management (CSM), Data Governance, Employee Relations, Amadeus, Data Collection, Subtitling, Business Operations, Operations, Growth Strategy, Business Development, Chief Operations Officer (COO), COO, Webflow, Project Planning, Data Migration, Data Loss Prevention (DLP), HIPAA Compliance, Administrative Assistance, Call Agent, Compliance, Helpdesk, Typing, AI Tools, Empathic Communication, Self-directed Learning, Organization, Chatbot Conversation Design, System Administration, Fractional COO, Media, Business Strategy, Architecture, Psychology & Mental Health
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