- Delivered digital transformation of the customer travel experience for HMSHost brands, including Burger King, Starbucks, and over 2,000 other top food and beverage brands.
- Developed the next-generation suite of cloud hyper computing applications for one of the largest oil and gas services companies in the world.
- Transformed the end-to-end customer experience from mostly paper to mostly digital for the world's largest memorialization company.
- Led the development of an innovation lab for a Fortune 500 company. Worked with C-level to recruit and staff UX teams.
- Led design and implementation of reimagined POS kiosks, mobile apps, and integrated digital menu signage for HMSHost brands.
Technologies: InVision App, Adobe Experience Design (XD), Sketch, Unity, Adobe Experience Manager, Digital Strategy, Product Strategy, UX Strategy, Digital Product Design, Digital Marketing, Intuitive UX Design, UX Research, User Journey Maps, Business Cases, Requirements & Specifications, Heuristic Analysis, Use Case Analysis, User Personas, User Research, Ethnographic Studies, Lean UX, Agile UX, Ad Campaigns, Figma, Axure RP Pro, UXPin, Adobe InDesign, Sitecore, Adobe Photoshop, Unity3D, HTML5, CSS, Web UX, Competitive Strategy, Digital Kiosks, Facebook Open Graph API, Web App UX, Information Architecture (IA), Proprietary CMS, Functional Mapping, Wireframe to Product, Concepting, Wireframing, Animated Prototypes, Art Direction, User Experience (UX), User Journeys, Product Roadmaps, Product Design, Blockchain, Annotated Wireframes, UX Design, User Flows, Responsive Design, Customer Journeys, Product Designer, Mobile Design, Process Mapping, Mobile UX, Mobile App UX, UX, Web Design, Information Design, Functional Design, Graphic Design, B2C, B2B, High-fidelity Mockups, Mobile App UI, MVP Design, Human-centered Design (HCD), Competitor Analysis & Profiling, Mobile App Design, UI Design, UI, InVision Studio, Adobe Illustrator, HTML, Redesign, Web App UI, Website Redesigns, User Interviews, Responsive Web Apps, Responsive Web Design (RWD), Web App Design, User Interface (UI), Scheduling, Android, iOS, Presentation Design, Marketing Design, Digital Marketing Design, Dashboard Design, Data Visualization, Protoyping, High-fidelity Prototypes, Cross-platform UX, Cross-platform, Prototyping, Visual Design, Illustration, Motion Design, Animation, Social Media Apps, Social Media Platforms, Enterprise Application Design, Mobile Apps, Software as a Service (SaaS), Windows App Design, Dashboards, Component Libraries, Websites, Personas, Mobile-first Design, Leadership, Systems Design, Usability Testing, UX Review, Blockchain Platforms, 3D, Interviewing, Interviews, Customer Interviews, Research, UI Research, Educational Platform Design, Edtech, Content Management Systems (CMS), Webflow, Webflow CMS, UX Audits, Design Sprints, Discovery Workshops, Ideation, Ideation Workshops, Design Thinking, Design Workshops, UX Workshops, Framer Prototyping, UX Flows, Web Portals, Portal Websites, SaaS Design, eCommerce, Sales Funnel, Conversion Rate Optimization (CRO), CRO, Conversions, Conversion Rate, Order Management, Funnel Analysis, Funnel Optimization, Progressive Web Applications (PWA), Online Ordering, Conversion, Design Systems, Branding, Rapid Prototyping, User Testing, SaaS, Accessibility, Diversity & Inclusion, UX Leadership, Thought Leadership, Cross-functional Team Leadership, Strategy, Enterprise, Accounting Systems, Data Virtualization, DataViz, User Task Flows, Task Flows, Interaction Design (IxD)