Andi Omtvedt, Designer in Silverthorne, CO, United States
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Andi Omtvedt

Verified Expert  in Design

Enterprise Information Architect and UX Designer

Silverthorne, CO, United States

Toptal member since September 18, 2017

Bio

Andi has 15+ years of proven expertise leading enterprise clients through complex system overhauls in various industries. Adept at collaborating with teams of all sizes, she expertly engages with executive leadership and end-users alike while using best practices in UX, IA, and IxD. Andi has applied her E2E methodology with clients at Oracle, United Nations WFP, New York State Education Dept, Baker Hughes, IHS Markit, Xcel Energy, and more.

Portfolio

Work Experience

Principal Consultant | Information Architect | Engagement Director | Product Manager | UX Generalist

2012 - PRESENT
Self-employed (Freelance Consultant) | Co-Founder/Owner
  • Served as a principal consultant (head of product, head of UX) for a small advertising and marketing startup to build the product team. Recruited, staffed, trained, and grew a team of 10 people and added other staff for other teams (data analytics).
  • Mentored a project manager to a product manager. Worked with the C-suite as head of product/UX, growing the company from 8 to 72 people and gross revenues from $400,000/year to $30+ million in 18 months. Executed reorganization for handoff to CPO.
  • Led the complete redesign and information architecture overhaul of a lifecycle management system's complex engineering parts/components in direct collaboration with POs, dev and QA teams, scrum master, stakeholders, and power users (user research).
  • Spearheaded the new design of a multi-faceted data entry system for an engineering parts/components attribute database with over 400 million individual parts/components (including data entry, search, classification, and quality review processes).
  • Defined the information architecture, workflows, and user interface design for an international energy company's desktop and mobile interfaces with a secured oil well entitlement system.
  • Reorganized and redesigned several corporate portal intranets on SharePoint, Liferay, and OpenText Vignette portal platforms.
  • Designed the navigation system, information architecture, screen flows, and user permissions model for the New York State Education Department's online education data portal (with accompanying content management system).
  • Consulted for a multi-state energy company to conduct a comprehensive heuristic and strategic evaluation of the primary customer service mobile interface.
  • Designed a corporate gamification strategy and web-based system to track and analyze employee productivity and performance, including reporting outputs to executive leadership.
  • Led information architecture for a global faith-based nonprofit organization. Designed and facilitated 50+ hours of workshops with key stakeholders. Collaborated with a UX researcher to conduct testing in Treejack and Usertesting.com.
Technologies: Snagit, SharePoint Design, UX Design, Axure, Microsoft Development, UX Design, Information Architecture, Copywriting, Web Design, Content Strategy, UX Writing, Communication Design, Organizational Change Management (OCM), Writing & Editing, Business Strategy, Workshop Facilitation, B2B Design, Brand Design, Content Design, Professional Services, SEO, Tone of Voice, Web Design, WordPress Design, Stakeholder Management, Market Research & Analysis, Research Analysis, Market Insights, Virtual Coaching, Presentations, Waterfall Methodology, Microsoft 365, Teams, B2C Marketing, Workshops, Facilitation, Research, Market Research Analyst, User Research, Research Analysis

Senior Product Manager | Product Owner

2020 - 2021
4insite
  • Led product ownership for the custom proprietary facilities management SaaS product serving global clients.
  • Focused on product management areas like a custom AWS Lex-based chatbot, route builder, unions, vendor management, work orders (billing and financials), and other modules.
  • Managed two development team pods with the Agile methodology, from sprint planning to retrospectives. Collaborated with Scrum Masters to groom sprints, manage velocity, remove roadblocks, and support releases.
  • Gathered requirements from stakeholders and wrote user stories for the use of design and development teams.
Technologies: Miro Development, Confluence, Jira, Aha!, Office 365, Productboard, Slack Development, Zoom Development, UX Design, Content Strategy, UX Writing, Copywriting, Communication Design, Content Writing, Writing & Editing, Workshop Facilitation, B2B Design, Brand Design, Content Design, Tone of Voice, Web Design, Stakeholder Management, Virtual Coaching, Presentations, Mentorship, Team Building, Agile Design, Agile Sprints, Scrum Master Consulting, Enterprise SaaS, Business to Business (B2B)

Senior Consultant | SaaS and Product Strategy (Contract)

2012 - 2012
CGI Consulting (FKA eCommerce Systems Consulting)
  • Served as project owner and administrator (in collaboration with graphic designers) to create the UX design standards within the Sharepoint portal environment.
  • Worked with key stakeholders in the SDLC and PMO offices to integrate UX team methodology into the corporate project methodology. Ensured alignment to support the company vision and mission, as well as stakeholder and SME KPIs.
  • Refined and improved the UX team's project methodology to streamline touch-points, reduce rework, and capture reusable patterns for consistency and scalability, as well as to support the sales team's stakeholders with sales operations.
  • Conducted training sessions to share prior consulting experience (project methodology and consulting processes) with other junior team members.
  • Evangelized the benefits of UX as part of an overall SDLC to support the growth of the UX team internally as a shared service provider and to support key consulting stakeholders with the business strategy of management consulting.
Technologies: Snagit, SharePoint Design, Mindjet, Visio, Microsoft Development, UX Design, Information Architecture, Content Strategy, UX Writing, Copywriting, Communication Design, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Design, Content Design, Professional Services, Tone of Voice, Web Design, Stakeholder Management, Presentations

Project Lead & Customer Experience Strategist (Staff)

2011 - 2012
CGI Consulting
  • Led effort to redesign and migrate legacy marketing website to new public-facing secured Sharepoint Internet site, including writing the business case, project management, proposing future design, and execution.
  • Collaborated with the sales team and leadership to design and implement the RFP workflow management system. Captured the current state manual processes and built new processes to be more efficient and integrated with standard communication systems.
  • Led the design of a secured user interface for a process-heavy arbitration and mediation (legal) web application, including creating wireframes, mock-ups, screen flow design, sitemap, graphic assets, icons, site imagery, and design specifications.
  • Contributed to external client projects: (1) National Cinemedia - Advertising and Promotions; (2) American Arbitration Association - Legal Systems Software; and (3) various SharePoint portal intranets.
Technologies: Snagit, SharePoint Design, Mindjet, Visio, Microsoft Development, UX Design, Content Strategy, UX Writing, Copywriting, Communication Design, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Design, Content Design, Professional Services, Tone of Voice, Web Design, Stakeholder Management, Market Insights, Presentations

Senior Consultant | SaaS and Product Strategy

2010 - 2010
Slalom
  • Worked with key stakeholders and the Microsoft (partner/client) development team to design and build a POC demo for an online bill payment service, including requirement gathering, stakeholder management, deliverable creation, execution, and handoff.
  • Provided various development teams with consulting guidance regarding usability and UX best practices for web application development projects in-flight. Educated key stakeholders on objectives and end-to-end progress.
  • Led redesign and reorganization of a corporate portal intranet for a multi-state energy utility company. Incl: stakeholder interviews, workshop facilitation, information architecture, content traceability (for migration), and other deliverables.
  • Directed the redesign and reorganization of the public-facing marketing and secure user login web portal for a multi-state energy utility company.
  • Led the redesign of an in-house customer service database portal for a multi-state energy utility company, including selecting a low-stress color scheme and feature design to accommodate extended daily use by customer service representatives.
  • Worked with external clients/partners: Microsoft, Pacific Gas & Electric, and Xcel Energy.
Technologies: Snagit, Mindjet, Visio, Microsoft Development, UX Design, Information Architecture, Content Strategy, UX Writing, Copywriting, Communication Design, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Design, Content Design, Professional Services, Tone of Voice, Web Design, Stakeholder Management, Market Research & Analysis, Research Analysis, Market Insights, Presentations, Waterfall Methodology

Lead User Experience Designer & Information Architect

2007 - 2010
Hitachi Consulting
  • Designed and organized four (4) integrated portal web applications to support Intranet, Internet, Partner, and Extranet services, including creation of all design deliverables, support of QA and testing efforts, collaboration with client product owners, an creation of user training materials.
  • Conducted heuristic evaluation and content analysis of each website for 12 acquired firms, designed unified branding system (new parent company), and created mock-ups and page layouts for extensive content migration effort to an enterprise portal system.
  • Conducted requirements gathering interviews, designed primary Master Page template mock-ups, created graphics, and documented design specifications for a Sharepoint portal Intranet.
  • Served as a process design consultant to capture legacy business processes and redesign them to be more efficient and consistent.
  • Conducted user research for a telecommunications utility company, assessed and analyzed the usability and design of the web application, and proposed opportunities for enhancement and improvement of the existing system (i.e.: findings and recommendations report).
  • Served as UX design lead for various additional short-term web system design and redesign projects with Fortune 500, NGO, Regulated Utility, and Government clients.
Technologies: Snagit, Business Process Modeling, TestDirector, SharePoint Design, Microsoft Development, Mindjet, UX Design, Axure, UX Design, Information Architecture, Content Strategy, UX Writing, Copywriting, Communication Design, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Design, Content Design, Professional Services, Tone of Voice, Web Design, Stakeholder Management, Market Research & Analysis, Research Analysis, Market Insights, Presentations, Waterfall Methodology
2005 - 2006

Courses in Business Administration and Management

University of Denver - Denver, Colorado, USA

1992 - 1997

Bachelor of Arts Degree in Cognitive Psychology (Minor in Biology)

University of Chicago - Chicago, Illinois, USA

OCTOBER 2024 - PRESENT

AI Workplace Proficiency Certification

Superhuman AI

MAY 2020 - PRESENT

UX Certified

Nielsen Norman Group

Tools

Balsamiq, Microsoft PowerPoint, ScreenFlow, Miro Development, Slack Development, Microsoft Development, Visio, Microsoft OneNote, Microsoft Word, Snagit, Mockups, Visio, Confluence, Jira, Zoom Development, InVision, Axure, Excel Development, TestDirector, Manufacturing, Aha!, AWS, OpenText Portal, Microsoft Development, FigJam

Platforms

Axure, Windows Development, Web Design, SharePoint Design, WordPress Design, Productboard, iOS Design

Industry Expertise

Professional Services, Human Resources, Oil & Gas, Education

Other

SaaS Design, Mindjet, Portal Design, Requirements Analysis, UX Design, UX Design, Findings & Recommendations Reports, Navigation, Web Portals, Company Portals, UX Design, Click Path Design, Nomenclature, Enterprise Design, Navigation Models, UX Design, UX Prototyping, Wireframing, Flow Diagrams, Screen Flows, Bill of Materials, Manufacturer Lifecycle Management, Parts Lifecycle Management, Annotated Wireframes, Workflow, Enterprise SaaS, UX Design, Enterprise Application Design, Requirements & Specifications, Process Flow Design, Business Process Flow Diagrams, Design Collaboration, Collaborative Design, MindManager, UX Design, UX Design, Navigation Design, Intranet Design, Web Application, Business Analysis Consulting, Usability Heuristics, Mental Model, Desktop App Design, Workshop Facilitation, Information Architecture, Interaction Design (IxD), Heuristic Evaluation, Web Design, Interactive Design, Technical Documentation, Copywriting, Document Design, Design Thinking, Content Strategy, UX Writing, Communication Design, Organizational Change Management (OCM), Content Writing, Writing & Editing, Business Strategy, B2B Design, Content Design, Tone of Voice, Stakeholder Management, Research Analysis, Presentations, Waterfall Methodology, Login & Registration, Portal Design, UX Design, Permissions Modeling, Roadmaps, Executive Consulting, Root Cause Analysis, Scope, Energy Utilities, Regulated Utilities, Energy, Governance, Mega Navigation Design, User Stories, UX Design, Contextual Help, Office 365, Virtual Coaching, Portals, Taxonomy, Defect Logging, Mobile UX Design, Content Management Systems (CMS), Business Process Modeling, Design Specifications, Workflow Diagrams, Mockups, Competitor Analysis & Profiling, Mobile/Web Project Management, Product Roadmaps, UX Design, Brand Design, SEO, Market Research & Analysis, Market Insights, Liferay, Proof of Concept (POC), UX Strategy, Web Container Design, User Roles, Requirements Matrices, Pencil Sketches, State Government, eLearning Design, User Profiles, Executive Presentations, Paid Memberships Pro (PMPro), Portal Design, Call Centers, Knowledge Bases, Layout, Visual Assets, Metadata Attributes, Controlled Vocabulary, Color Palettes, Home Page Design, Landing Page Design, Labeling, Grid Systems, Page Templates, Master Pages, User Research, File Imports, Wizards, Big Data UX, Complex Data Analysis, Pattern Libraries, Rebranding, Relabeling, Engineering, Mobile Navigation, Mobile Splash Screens, Mobile App Design, UX Design, Datasheets, Data Attributes, Metadata, Classification, QA Testing, Page Template Design, Entitlements, Online Forms, Mobile App, UX Design, Design Systems, Service Blueprints, Usability Testing, UX Research, Oracle ADF, UX Design, Agile Design, Collaboration, Workshops, Facilitation, Negotiation, Contract Management, B2C, Research, Research Analysis, Team Building, Mentorship & Coaching, Business Ethics, Psychology, Cognitive Psychology, Human Factors, Human-computer Interaction (HCI), Analysis, Statistics, Data Visualization Design, Data Analysis, Interviewing, Survey Consulting, Cognitive Bias, Convergent Design, Focus Groups, Microsoft 365, Teams, B2C Marketing, Market Research Analyst, Mentorship, Agile Sprints, Scrum Master Consulting, Business to Business (B2B), AI Workplace Proficiency, Platform as a Service (PaaS), Product Design Specification (PDS), Stakeholder Management, UX Design, UX Design, Card Sorting, Tree Testing, User Validation, Responsive Web Design, User Testing, Validated User Research, User Validation Testing, Web Design, Religion, Religious Organizations

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