Andi Omtvedt, Designer in Silverthorne, CO, United States
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Andi Omtvedt

Verified Expert  in Design

Enterprise Information Architect and UX Designer

Location
Silverthorne, CO, United States
Toptal Member Since
September 18, 2017

Andi has 15+ years of proven expertise leading enterprise clients through complex system overhauls in various industries. Adept at collaborating with teams of all sizes, she expertly engages with executive leadership and end-users alike while using best practices in UX, IA, and IxD. Andi has applied her E2E methodology with clients at Oracle, United Nations WFP, New York State Education Dept, Baker Hughes, IHS Markit, Xcel Energy, and more.

Portfolio

Work Experience

Principal UX Architect | Information Architect | Engagement Director | Co-owner

2012 - PRESENT
Trefoil Technology (Consulting)
  • Hired by a small startup to build a design team (Advertising and Marketing). I recruited, staffed, trained, and grew the design team to 10 people and added other staff for other teams (data analytics).
  • Mentored a project manager to a product manager. Worked with the C-suite as head of product/UX, growing the company from 8 to 72 people and gross revenues from $400,000/year to $30+ million in 18 months. Executed reorganization for handoff to CPO.
  • Led the complete redesign and information architecture overhaul of a lifecycle management system's complex engineering parts/components in direct collaboration with POs, dev and QA teams, scrum master, stakeholders, and power users (user research).
  • Spearheaded the new design of a multi-faceted data entry system for an engineering parts/components attribute database with over 400 million individual parts/components (including data entry, search, classification, and quality review processes).
  • Defined the information architecture, workflows, and user interface design for an international energy company's desktop and mobile interfaces with a secured oil well entitlement system.
  • Reorganized and redesigned several corporate portal intranets on SharePoint, Liferay, and OpenText Vignette portal platforms.
  • Designed the navigation system, information architecture, screen flows, and user permissions model for the New York State Education Department's online education data portal (with accompanying content management system).
  • Consulted for a multi-state energy company to conduct a comprehensive heuristic and strategic evaluation of the primary customer service mobile interface.
  • Designed a corporate gamification strategy and web-based system to track and analyze employee productivity and performance, including reporting outputs to executive leadership.
  • Led information architecture for a global faith-based nonprofit organization. Designed and facilitated 50+ hours of workshops with key stakeholders. Prepared tests in Treejack and Usertesting.com to support user research.
Technologies: Snagit, SharePoint, Mind Mapping, Liferay, Axure RP Pro, Microsoft Visio, Microsoft Project, Microsoft Office, InVision, Balsamiq Mockups, Web App UX, Information Architecture (IA), Copywriting, Web Design, Content Strategy, UX Writing, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Business Strategy, Workshop Facilitation, B2B, Brand Guidelines, Content Design, Professional Services, Search Engine Optimization (SEO), Tone of Voice, Web, WordPress

Senior Product Manager | Product Owner

2020 - 2021
4insite
  • Led product ownership for the custom proprietary facilities management SaaS product serving global clients.
  • Focused on product management areas like a custom AWS Lex-based chatbot, route builder, unions, vendor management, work orders (billing and financials), and other modules.
  • Managed two development team pods with the Agile methodology, from sprint planning to retrospectives. Collaborated with Scrum Masters to groom sprints, manage velocity, remove roadblocks, and support releases.
  • Gathered requirements from stakeholders and wrote user stories for the use of design and development teams.
Technologies: Miro, Confluence, Jira, Aha!, Amazon Simple Notification Service (Amazon SNS), Office 365, Productboard, Slack, Zoom, Web App UX, Content Strategy, UX Writing, Copywriting, Communication, Content Writing, Writing & Editing, Workshop Facilitation, B2B, Brand Guidelines, Content Design, Tone of Voice, Web

User Interface Designer (Contract)

2012 - 2012
Gunther Douglas (Consulting)
  • Served as project owner and administrator (in collaboration with graphic designers) to create the UX Design Standards within the Sharepoint portal environment.
  • Worked with SDLC and PMO offices to integrate UX Team methodology into the corporate project methodology.
  • Refined and improved UX Team project methodology to streamline touch-points, reduce rework, and capture reusable patterns for consistency.
  • Conducted training sessions to share prior consulting experience (project methodology and consulting processes) with other junior team members.
  • Evangelized the benefits of UX as part of an overall SDLC to support the growth of the UX Team internally as a shared service provider (aimed at multiple development teams and executive leadership).
Technologies: Snagit, SharePoint, Mindjet, Microsoft Visio, Microsoft Office, Web App UX, Information Architecture (IA), Content Strategy, UX Writing, Copywriting, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Guidelines, Content Design, Professional Services, Tone of Voice, Web

Project Lead & Customer Experience Strategist

2011 - 2012
CGI Consulting
  • Led effort to redesign and migrate legacy marketing website to new public-facing secured Sharepoint Internet site, including writing the business case, managing the development and content teams, proposing future design, and then executing end-to-end design process (project plan, navigation model, information architecture, page layouts, branding, and mock-ups).
  • Collaborated with sales team and client leadership to design and implement an in-house RFP workflow management system, primarily responsible for capturing the current state manual processes and designing those processes to be more efficient and integrated with standard communication systems.
  • Led the design of a secured user interface for a process-heavy Arbitration and Mediation (legal) web application, including creation of wireframes, mock-ups, screenflow design, site map, graphic assets, icons, site imagery, and design specifications.
Technologies: Snagit, SharePoint, Mindjet, Microsoft Visio, Microsoft Office, Web App UX, Content Strategy, UX Writing, Copywriting, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Guidelines, Content Design, Professional Services, Tone of Voice, Web

Lead User Experience Designer (Consultant)

2010 - 2010
Slalom Consulting
  • Collaborated with Microsoft (partner) development team to design and build a Silverlight demo for an online bill payment service, including creation of wireframes, mock-ups, screen-flow design, graphic assets, icons, and site imagery.
  • Provided various development teams with consulting guidance regarding usability and UX best practices for web application development projects in-flight.
  • Led the redesign and reorganization of the corporate portal intranet (OpenText Vignette) for a multi-state energy utility company, including creation of mental model, information architecture, wireframes, mock-ups, content traceability matrix (for migration effort), and other common design deliverables.
  • Directed the redesign and reorganization of the public-facing marketing and secure user login web portal for a multi-state energy utility company.
  • Spearheaded the redesign of an in-house customer service database portal for a multi-state energy utility company, including selection of a low-stress color scheme and feature design to accommodate extended daily use by customer service representatives.
Technologies: Snagit, Mindjet, Microsoft Visio, Microsoft Office, Web App UX, Information Architecture (IA), Content Strategy, UX Writing, Copywriting, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Guidelines, Content Design, Professional Services, Tone of Voice, Web

Lead User Experience Designer & Information Architect

2007 - 2010
Hitachi Consulting
  • Designed and organized four (4) integrated portal web applications to support Intranet, Internet, Partner, and Extranet services, including creation of all design deliverables, support of QA and testing efforts, collaboration with client product owners, an creation of user training materials.
  • Conducted heuristic evaluation and content analysis of each website for 12 acquired firms, designed unified branding system (new parent company), and created mock-ups and page layouts for extensive content migration effort to an enterprise portal system.
  • Conducted requirements gathering interviews, designed primary Master Page template mock-ups, created graphics, and documented design specifications for a Sharepoint portal Intranet.
  • Served as a process design consultant to capture legacy business processes and redesign them to be more efficient and consistent.
  • Conducted user research for a telecommunications utility company, assessed and analyzed the usability and design of the web application, and proposed opportunities for enhancement and improvement of the existing system (i.e.: findings and recommendations report).
  • Served as UX design lead for various additional short-term web system design and redesign projects with Fortune 500, NGO, Regulated Utility, and Government clients.
Technologies: Snagit, Business Process Modeling, TestDirector, SharePoint, Microsoft Office, Mindjet, Mind Mapping, Axure RP Pro, Web App UX, Information Architecture (IA), Content Strategy, UX Writing, Copywriting, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Workshop Facilitation, Brand Guidelines, Content Design, Professional Services, Tone of Voice, Web
2005 - 2006

Courses in Business Administration and Management

University of Denver - Denver, Colorado, USA

1992 - 1997

Bachelor of Arts Degree in Cognitive Psychology with a minor in Biology

University of Chicago - Chicago, Illinois, USA

MAY 2020 - PRESENT

UX Certified

Nielsen Norman Group

Tools

Balsamiq, Microsoft PowerPoint, ScreenFlow, Miro, Slack, Microsoft Office, Microsoft Visio, Microsoft OneNote, Microsoft Word, Snagit, Balsamiq Mockups, Visio, Confluence, Jira, Zoom, InVision, Axure RP Pro, Microsoft Excel, TestDirector, Manufacturing, Aha!, Amazon Simple Notification Service (Amazon SNS), OpenText Portal, Microsoft Project, FigJam

Platforms

Axure, Windows, Web, SharePoint, WordPress, Productboard, iOS

Industry Expertise

Professional Services, Human Resources (HR), Oil & Gas

Other

SaaS, Mindjet, Portal Design, Requirements Analysis, User Scenarios, Screenflows, Findings & Recommendations Reports, Navigation, Web Portals, Company Portals, Scenarios, Click Path Design, Nomenclature, Enterprise Design, Navigation Models, UX Design, UX Prototyping, Wireframing, Flow Diagrams, Screen Flows, Bill of Materials, Manufacturer Lifecycle Management, Parts Lifecycle Management, Annotated Wireframes, Workflow, Enterprise SaaS, Enterprise Application Design, Requirements & Specifications, Process Flow Design, Business Process Flow Diagrams, Design Collaboration, Collaborative Design, MindManager, Web App UX, Mind Mapping, Navigation Design, Intranets, Web Applications, Usability Heuristics, Mental Model, Desktop App Design, Workshop Facilitation, Information Architecture (IA), Interaction Design (IxD), Heuristic Evaluation, Web Design, Interactive Design, Technical Documentation, Copywriting, Document Design, Design Thinking, Content Strategy, UX Writing, Communication, Organizational Change Management (OCM), Content Writing, Writing & Editing, Business Strategy, B2B, Content Design, Tone of Voice, Login & Registration, Permissions Modeling, Roadmaps, Executive Consulting, Root Cause Analysis, Scope, Energy Utilities, Regulated Utilities, Energy, Governance, Mega Navigation Design, User Stories, User Interviews, Contextual Help, Office 365, Project Management, Portals, Taxonomy, Defect Logging, Mobile UX, Content Management Systems (CMS), Business Analysis, Business Process Modeling, Design Specifications, Workflow Diagrams, Mockups, Competitor Analysis & Profiling, Mobile/Web Project Management, Product Roadmaps, Agile UX, Brand Guidelines, Search Engine Optimization (SEO), Liferay, Proof of Concept (POC), UX Strategy, Web Container Design, Multi-platform Design, Tablet UX, User Roles, Requirements Matrices, Pencil Sketches, State Government, E-learning, User Profiles, Executive Presentations, Paid Memberships Pro (PMPro), Portal Websites, Call Centers, Knowledge Bases, Layout, Visual Assets, Metadata Attributes, Controlled Vocabulary, Color Palettes, Home Page Design, Landing Page Design, Labeling, Grid Systems, Page Templates, Master Pages, User Research, File Imports, Wizards, Big Data, Complex Data Analysis, Pattern Libraries, Rebranding, Relabeling, Engineering, Mobile Navigation, Mobile Splash Screens, Mobile Design, Process Flows, UX Workshops, Datasheets, Data Attributes, Metadata, Classification, Quality Assurance (QA), Page Template Design, Entitlements, Online Forms, Apps, User Experience (UX), Design Systems, Service Blueprints, Usability Testing, UX Research, Oracle ADF, Lean UX, Agile

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