Mathew is available for hire

Mathew Kelcher

Verified Expert in Design

Designer

Location

Paris, France

Toptal Member Since

February 23, 2022

Mathew specializes in UX research and design for products, services, and experiences that take large and small businesses to the next level. He has 15 years of experience in hands-on design and leading teams across all phases of the design lifecycle, from defining an experience vision to designing screens. Mathew has designed for many well-known and luxury brands, including Auchan, Balenciaga, BNP Paribas, Carrefour, Cartier, Europcar, Kering, Panasonic, Pernod Ricard, Swarovski, and YSL Beauty.

Digital Product Design Service Design Wireframing User Journey Maps Journey Mapping User Flows UX Audits Low-fidelity Prototypes User Personas UX Design Mobile Design Personas Research User Interviews UX Strategy 2D Game Design

Portfolio

Work Experience

Head of Experience Design

2018 - 2021

Publicis Luxe

Recruited and led a venture-focused design team, combining creative thinking with strategic design to drive digital product innovation, growth, and measurable business impact for clients.
Provided design direction, from ideation to delivery, on multiple projects for established corporations and new business ventures.
Advocated for design culture, design value, and human-centered design approaches internally and with clients.

Technologies: Figma, Sketch, Miro, Design Leadership, UX Research, Workshops, Stakeholder Interviews, UX Wireframes, Gamification, User Behavior, Layout Design, Interactive Prototypes, Artificial Intelligence (AI), Mobile Apps, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Marketplaces, Research, User Personas, User Research, User Interviews, Data Analysis, Beauty Products, Feature Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes

Guest Lecturer

2018 - 2020

CELSA Sorbonne University

Taught design thinking for master's-level marketing students.
Prepared the course curriculum, learning materials, and workshop activities.
Mentored students on independent design projects for courses.

Technologies: Miro, Design Thinking, Workshops, Gamification, Personas, Journey Mapping, User Flows, Research, User Personas, User Research, User Journey Maps

Experience Design Manager

2015 - 2018

Nealite (Acquired by PWC Experience Center)

Managed and worked alongside design teams focused on strategic design projects for innovation, product design, service design, and design thinking. The agency was entirely dedicated to design and design thinking approaches.
Led an in-house user research lab that ran qualitative user research in 14 countries remotely and in person.
Delivered designs for BNP Paribas, Engie, Kering, Balenciaga, Pernod Ricard, Carrefour, Enedis, ATOS, Auchan, Panasonic, and Standard Chartered Bank.

Technologies: Sketch, Design Leadership, Workshops, Stakeholder Interviews, UX Wireframes, Gamification, User Behavior, Layout Design, Interactive Prototypes, Mobile Apps, Maps, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Marketplaces, Research, User Personas, User Research, User Interviews, Data Analysis, Feature Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes

Product Designer

2008 - 2015

HSBC

Led a team designing B2B and B2C services, allowing customers to track SEPA mass payment transactions throughout their lifecycle.
Redesigned the experience and tools for wealth management agency staff and customers.
Redesigned legacy core banking services as part of a global initiative to standardize customer experience and business tools.

Technologies: Service Design, Product Design, Workshops, UX Wireframes, User Behavior, Layout Design, Interactive Prototypes, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Research, User Personas, User Research, User Interviews, Data Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes

Experience

Digital Product Design - 15 years Service Design - 15 years UX Design - 10 years Qualitative Research - 8 years Design Thinking - 8 years Customer Journeys - 8 years UX Strategy - 8 years Workshop Facilitation - 8 years

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