
Mathew Kelcher
Verified Expert in Design
Designer
Paris, France
Toptal member since February 23, 2022
Mathew specializes in UX research and design for products, services, and experiences that take large and small businesses to the next level. He has 15 years of experience in hands-on design and leading teams across all phases of the design lifecycle, from defining an experience vision to designing screens. Mathew has designed for many well-known and luxury brands, including Auchan, Balenciaga, BNP Paribas, Carrefour, Cartier, Europcar, Kering, Panasonic, Pernod Ricard, Swarovski, and YSL Beauty.
Portfolio
Work Experience
Head of Experience Design
Publicis Luxe
- Recruited and led a venture-focused design team, combining creative thinking with strategic design to drive digital product innovation, growth, and measurable business impact for clients.
- Provided design direction, from ideation to delivery, on multiple projects for established corporations and new business ventures.
- Advocated for design culture, design value, and human-centered design approaches internally and with clients.
Guest Lecturer
CELSA Sorbonne University
- Taught design thinking for master's-level marketing students.
- Prepared the course curriculum, learning materials, and workshop activities.
- Mentored students on independent design projects for courses.
Experience Design Manager
Nealite (Acquired by PWC Experience Center)
- Managed and worked alongside design teams focused on strategic design projects for innovation, product design, service design, and design thinking. The agency was entirely dedicated to design and design thinking approaches.
- Led an in-house user research lab that ran qualitative user research in 14 countries remotely and in person.
- Delivered designs for BNP Paribas, Engie, Kering, Balenciaga, Pernod Ricard, Carrefour, Enedis, ATOS, Auchan, Panasonic, and Standard Chartered Bank.
Product Designer
HSBC
- Led a team designing B2B and B2C services, allowing customers to track SEPA mass payment transactions throughout their lifecycle.
- Redesigned the experience and tools for wealth management agency staff and customers.
- Redesigned legacy core banking services as part of a global initiative to standardize customer experience and business tools.
Skills
Tools
Miro, Figma, Sketch
Industry Expertise
Consumer Products, Fashion & Beauty, Luxury Goods, Jewelry & Accessories, Education Technology (Edtech)
Platforms
Mobile, Web, iOS
Other
UX Strategy, Design Thinking, Qualitative Research, Digital Product Design, Service Design, Workshop Facilitation, UX Design, User Testing, Customer Journeys, Product Target Vision, Wireframing, Product Design, User Research, Ideation Workshops, UX Research, Mobile Design, User Journey Maps, Rapid Prototyping, User Personas, Workshops, Stakeholder Interviews, UX Wireframes, User Behavior, Layout Design, Personas, Journey Mapping, User Flows, App Design, Research, User Interviews, UX Audits, Low-fidelity Prototypes, Mockups, Sitemaps, User Stories, Web App Design, Leadership, Market Research, Design Leadership, Design Sprints, Lean Startups, Gamification, Interactive Prototypes, Artificial Intelligence (AI), Mobile Apps, Maps, Marketplaces, Data Analysis, Beauty Products, Feature Analysis, Virtual Reality (VR), App UX, User Experience (UX), Augmented Reality (AR), Internet of Things (IoT), Omni-channel, Strategic Design, Responsive Web Design (RWD), eCommerce, Luxury, Responsive, 2D Games, Mobile Game Design, 360 Campaigns, 3D, Immersive Experiences, Enterprise Application Design, B2B, B2C, Product Strategy, Remote User Testing, Ideation, Responsive Design, UI Design, 3D Scanning, Laser Scanning, 3D Art, Art History, Web Design, Mobile App Design, MVP Design, Mobile UX Design, Web UX Design, eCommerce UX, eCommerce UI, User Journeys, User Experience Strategy, UX Prototyping, User Experience Design, Game Design, Prototyping, Diary Studies
Experience
- Digital Product Design - 15 years
- Service Design - 15 years
- UX Design - 10 years
- Qualitative Research - 8 years
- Design Thinking - 8 years
- Customer Journeys - 8 years
- UX Strategy - 8 years
- Workshop Facilitation - 8 years
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