Mathew Kelcher, Designer in Paris, France
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Mathew Kelcher

Verified Expert  in Design

Bio

Mathew specializes in UX research and design for products, services, and experiences that take large and small businesses to the next level. He has 15 years of experience in hands-on design and leading teams across all phases of the design lifecycle, from defining an experience vision to designing screens. Mathew has designed for many well-known and luxury brands, including Auchan, Balenciaga, BNP Paribas, Carrefour, Cartier, Europcar, Kering, Panasonic, Pernod Ricard, Swarovski, and YSL Beauty.

Portfolio

Work Experience

Head of Experience Design

2018 - 2021
Publicis Luxe
  • Recruited and led a venture-focused design team, combining creative thinking with strategic design to drive digital product innovation, growth, and measurable business impact for clients.
  • Provided design direction, from ideation to delivery, on multiple projects for established corporations and new business ventures.
  • Advocated for design culture, design value, and human-centered design approaches internally and with clients.
Technologies: Figma, Sketch, Miro, Design Leadership, UX Research, Workshops, Stakeholder Interviews, UX Wireframes, Gamification, User Behavior, Layout Design, Interactive Prototypes, Artificial Intelligence (AI), Mobile Apps, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Marketplaces, Research, User Personas, User Research, User Interviews, Data Analysis, Beauty Products, Feature Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes, Fashion & Beauty, Jewelry & Accessories, Luxury Goods, Mockups, Sitemaps, Web, Rapid Prototyping, Product Design, User Stories, Web App Design, Leadership, Market Research, User Testing, Qualitative Research

Guest Lecturer

2018 - 2020
CELSA Sorbonne University
  • Taught design thinking for master's-level marketing students.
  • Prepared the course curriculum, learning materials, and workshop activities.
  • Mentored students on independent design projects for courses.
Technologies: Miro, Design Thinking, Workshops, Gamification, Personas, Journey Mapping, User Flows, Research, User Personas, User Research, User Journey Maps, Web, User Stories, UX Research, Qualitative Research

Experience Design Manager

2015 - 2018
Nealite (Acquired by PWC Experience Center)
  • Managed and worked alongside design teams focused on strategic design projects for innovation, product design, service design, and design thinking. The agency was entirely dedicated to design and design thinking approaches.
  • Led an in-house user research lab that ran qualitative user research in 14 countries remotely and in person.
  • Delivered designs for BNP Paribas, Engie, Kering, Balenciaga, Pernod Ricard, Carrefour, Enedis, ATOS, Auchan, Panasonic, and Standard Chartered Bank.
Technologies: Sketch, Design Leadership, Workshops, Stakeholder Interviews, UX Wireframes, Gamification, User Behavior, Layout Design, Interactive Prototypes, Mobile Apps, Maps, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Marketplaces, Research, User Personas, User Research, User Interviews, Data Analysis, Feature Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes, Fashion & Beauty, Jewelry & Accessories, Mockups, Sitemaps, Web, Rapid Prototyping, Product Design, User Stories, Web App Design, Leadership, Market Research, UX Research, User Testing, Qualitative Research

Product Designer

2008 - 2015
HSBC
  • Led a team designing B2B and B2C services, allowing customers to track SEPA mass payment transactions throughout their lifecycle.
  • Redesigned the experience and tools for wealth management agency staff and customers.
  • Redesigned legacy core banking services as part of a global initiative to standardize customer experience and business tools.
Technologies: Service Design, Product Design, Workshops, UX Wireframes, User Behavior, Layout Design, Interactive Prototypes, Personas, Journey Mapping, User Flows, App Design, Consumer Products, Mobile, Research, User Personas, User Research, User Interviews, Data Analysis, User Journey Maps, UX Audits, Low-fidelity Prototypes, Mockups, Sitemaps, Web, User Stories, Market Research, UX Research, User Testing, Qualitative Research

Skills

Tools

Miro, Figma, Sketch

Industry Expertise

Consumer Products, Fashion & Beauty, Luxury Goods, Jewelry & Accessories, Education Technology (Edtech)

Platforms

Mobile, Web, iOS

Other

UX Strategy, Design Thinking, Qualitative Research, Digital Product Design, Service Design, Workshop Facilitation, UX Design, User Testing, Customer Journeys, Product Target Vision, Wireframing, Product Design, User Research, Ideation Workshops, UX Research, Mobile Design, User Journey Maps, Rapid Prototyping, User Personas, Workshops, Stakeholder Interviews, UX Wireframes, User Behavior, Layout Design, Personas, Journey Mapping, User Flows, App Design, Research, User Interviews, UX Audits, Low-fidelity Prototypes, Mockups, Sitemaps, User Stories, Web App Design, Leadership, Market Research, Design Leadership, Design Sprints, Lean Startups, Gamification, Interactive Prototypes, Artificial Intelligence (AI), Mobile Apps, Maps, Marketplaces, Data Analysis, Beauty Products, Feature Analysis, Virtual Reality (VR), App UX, User Experience (UX), Augmented Reality (AR), Internet of Things (IoT), Omni-channel, Strategic Design, Responsive Web Design (RWD), eCommerce, Luxury, Responsive, 2D Games, Mobile Game Design, 360 Campaigns, 3D, Immersive Experiences, Enterprise Application Design, B2B, B2C, Product Strategy, Remote User Testing, Ideation, Responsive Design, UI Design, 3D Scanning, Laser Scanning, 3D Art, Art History, Web Design, Mobile App Design, MVP Design, Mobile UX Design, Web UX Design, eCommerce UX, eCommerce UI, User Journeys, User Experience Strategy, UX Prototyping, User Experience Design, Game Design, Prototyping, Diary Studies

Experience

  • Digital Product Design - 15 years
  • Service Design - 15 years
  • UX Design - 10 years
  • Qualitative Research - 8 years
  • Design Thinking - 8 years
  • Customer Journeys - 8 years
  • UX Strategy - 8 years
  • Workshop Facilitation - 8 years
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