Mert Bagcilar, Designer in Istanbul, Turkey
Mert Bagcilar

Designer in Istanbul, Turkey

Member since December 1, 2020
Mert is an experienced service designer and digital product designer who worked at companies like Fjord and IBM iX. He collaborates with his clients to envision customer experiences and prepare blueprints to realize them and design the UX outputs for the digital touchpoints. He has solid experience in combining design thinking, Lean startup methodology, and Agile delivery to execute and deliver innovation for his clients.
Mert is now available for hire

Portfolio

Digital Design

Employment

  • Service Design Lead

    2018 - 2021
    IBM
    • Helped my clients transform their businesses by providing consultancy on strategic design, service design, and product-service experience by applying human-centered design process and Lean methodology.
    • Led strategic and service design projects as the process owner with solid experience in Waterfall or Agile delivery.
    • Educated and trained my clients in the field of design research and service design.
    • Developed a new business strategy and led opportunities.
    Technologies: Sketch, Principle, InVision, Apple Keynote, Design Systems, Service Design, UX Design, Design Thinking, Agile Delivery, Design Research, Digital Product Design, Rapid Interactive Prototyping, Research, Customer Interviews, Agile Sprints, Interaction Design (IxD), Customer Journey Map, Micro Animation, Experience Strategy, User Research, Apps, UX Workshops, Service Blueprints, Retail & Wholesale, eCommerce, Mobile Apps, Digital Kiosks, Store Experience, Rapid Prototyping, Usability Testing, Travel & Transportation, Banking & Finance, Employee Experience, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Customer Journeys, User Validation Testing, Testing, Ideation Workshops, Product Benchmarking, Product Roadmaps, SaaS Design, Design Production, Interactive Dashboards, Dashboard Design, Web App UI, Web App UX, Mobile UX, Mobile App UI
  • Service Design Lead

    2017 - 2018
    Wunder Innovation Studio
    • Started up the company with the responsibilities of supporting business development, managing project delivery, and building the design team.
    • Led the projects through all the phases for large companies and startup ventures, including two service design projects, a UX/UI design, and a design research-related project.
    • Applied the Lean methodology to design and develop a product or service and initiated a Kickstarter campaign.
    • Conducted experiments using technologies and tools such as VR, AR, blockchain, IoT, and chatbots and developing prototypes.
    Technologies: Sketch, Adobe, InVision, Principle, Service Design, UX Design, Design Thinking, Design Research, Design Systems, Digital Product Design, Rapid Interactive Prototyping, Research, Customer Interviews, Interaction Design (IxD), Customer Journey Map, Micro Animation, Experience Strategy, User Research, Apps, UX Workshops, Service Blueprints, Mobile Apps, Rapid Prototyping, Usability Testing, Banking & Finance, Employee Experience, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Customer Journeys, User Validation Testing, Testing, Ideation Workshops, Product Benchmarking, Product Roadmaps, SaaS Design, Design Production, Interactive Dashboards, Dashboard Design, Web App UI, Web App UX, Mobile UX, Mobile App UI

Education

  • Master of Arts Degree in Interaction Design
    2010 - 2011
    Domus Academy - Milan, Italy
  • Bachelor of Science Degree in Computer Science and Engineering
    2003 - 2008
    Sabancı University - Istanbul, Turkey

Certifications

  • IBM Garage Advocate
    DECEMBER 2020 - PRESENT
    IBM
  • UX Certification
    OCTOBER 2020 - PRESENT
    Nielsen Norman Group
  • Banking Insights and Solutions (Silver Badge)
    AUGUST 2020 - PRESENT
    IBM
  • Financial Markets Industry Jumpstart
    JULY 2020 - PRESENT
    IBM
  • IBM Agile Explorer
    MARCH 2020 - PRESENT
    IBM
  • Enterprise Design Thinking Co-creator
    JANUARY 2019 - PRESENT
    IBM
  • Design Thinking
    FEBRUARY 2015 - PRESENT
    Interaction Design Foundation

Experience

Location

Istanbul, Turkey

To view more profiles

Join Toptal
Share it with others