Mert Bagcilar

Designer in Istanbul, Turkey

Member since December 1, 2020

Mert is an experienced service designer and digital product designer who worked at companies like Fjord and IBM iX. He collaborates with his clients to envision customer experiences and prepare blueprints to realize them and design the UX outputs for the digital touchpoints. He has solid experience in combining design thinking, Lean startup methodology, and Agile delivery to execute and deliver innovation for his clients.

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Portfolio

Digital Design

In-store Customer Experience Strategy and Digital Product Design
- Experience Strategy
- Service Design
- UX Design
- Design Research
- Journey Mapping
- Retail & Wholesale
- eCommerce
- Sketch
- Principle
- Mobile Apps
- Digital Kiosks
- Store Experience
- Digital Product Design
- Wireframing
- eCommerce UX
- Mobile UX
- Mobile App UI
- Research
- Customer Interviews
- Agile Sprints
- Interaction Design (IxD)
- Design Systems
- Agile Delivery
- Customer Journey Map
- Personas
- User Flows
- Micro Animation
- Rapid Interactive Prototyping
- User Research
- Apps
- UX Workshops
- Service Blueprints
- Rapid Prototyping
- Interviews
- Contextual Inquiry
- Online Surveys
- User Interviews
- Customer Journeys
- Testing
- Product Benchmarking
- Product Roadmaps
- SaaS Design
- Design Production
Single Customer View | Customer Dashboard Design
- User Research
- Wireframing
- UX Workshops
- Design Research
- UX Design
- Rapid Prototyping
- Usability Testing
- Travel & Transportation
- Sketch
- Digital Product Design
- User Interviews
- Web App UX
- Web App UI
- Dashboard Design
- SaaS Design
- Enterprise Application Design
- Research
- Customer Interviews
- Agile Sprints
- Interaction Design (IxD)
- Waterfall Methodology
- Personas
- User Flows
- Micro Animation
- Rapid Interactive Prototyping
- Experience Strategy
- Apps
- Employee Experience
- Interviews
- Contextual Inquiry
- Online Surveys
- Testing
- Product Benchmarking
- Design Production
- Interactive Dashboards
Design System Development for a New Core Banking Platform
- Design Research
- UX Design
- Design Systems
- Digital Product Design
- Service Design
- Banking & Finance
- Employee Experience
- Sketch
- Agile Sprints
- User Interviews
- Usability Testing
- Contextual Inquiry
- Personas
- Wireframing
- Web App UX
- Web App UI
- Dashboard Design
- Enterprise Application Design
- SaaS Design
- Research
- Customer Interviews
- Interaction Design (IxD)
- Agile Delivery
- Customer Journey Map
- User Flows
- Micro Animation
- Rapid Interactive Prototyping
- Experience Strategy
- User Research
- Apps
- UX Workshops
- Rapid Prototyping
- Interviews
- Online Surveys
- Testing
- Product Benchmarking
- Design Production
- Interactive Dashboards
- Financial Services
Health and Wellness Service Design
- Design Research
- Customer Journeys
- Service Design
- Digital Product Design
- Health & Wellness
- Health Insurance
- Customer Interviews
- Contextual Inquiry
- Online Surveys
- Sketch
- Personas
- Service Blueprints
- Ideation Workshops
- Research
- Customer Journey Map
- Experience Strategy
- User Research
- Apps
- Mobile Apps
- Rapid Prototyping
- Interviews
- User Interviews
- User Validation Testing
- Testing
- Product Benchmarking
- Product Roadmaps
- SaaS Design
Employee Experience and Digital Workplace Design
- Employee Experience
- Design Research
- User Interviews
- Contextual Inquiry
- Diary Studies
- Banking & Finance
- Sketch
- Wireframing
- Customer Journeys
- User Validation Testing
- Efficiency Analysis
- Digital Product Design
- Personas
- Ideation Workshops
- Web App UX
- Enterprise Application Design
- Dashboard Design
- Research
- Customer Interviews
- Service Design
- Customer Journey Map
- Rapid Interactive Prototyping
- Experience Strategy
- User Research
- Apps
- Service Blueprints
- Mobile Apps
- Rapid Prototyping
- Interviews
- Online Surveys
- Testing
- Product Benchmarking
- Product Roadmaps
- SaaS Design
- Interactive Dashboards
- Financial Services
Personal Finance Management Product
- Design Research
- Service Design
- Digital Product Design
- User Interviews
- Contextual Inquiry
- Personas
- Ideation Workshops
- Banking & Finance
- Wireframing
- Personal Finance Management
- Sketch
- Product Benchmarking
- Product Roadmaps
- SaaS Design
- Research
- Customer Interviews
- Customer Journey Map
- Experience Strategy
- User Research
- Apps
- Service Blueprints
- Mobile Apps
- Rapid Prototyping
- Interviews
- Online Surveys
- Customer Journeys
- User Validation Testing
- Testing
- Financial Services

Employment

Service Design Lead
2018 - 2021
IBM
- Helped my clients transform their businesses by providing consultancy on strategic design, service design, and product-service experience by applying human-centered design process and Lean methodology.
- Led strategic and service design projects as the process owner with solid experience in Waterfall or Agile delivery.
- Educated and trained my clients in the field of design research and service design.
- Developed a new business strategy and led opportunities.
Technologies: Sketch, Principle, InVision, Apple Keynote, Design Systems, Service Design, UX Design, Design Thinking, Agile Delivery, Design Research, Digital Product Design, Rapid Interactive Prototyping, Research, Customer Interviews, Agile Sprints, Interaction Design (IxD), Customer Journey Map, Micro Animation, Experience Strategy, User Research, Apps, UX Workshops, Service Blueprints, Retail & Wholesale, eCommerce, Mobile Apps, Digital Kiosks, Store Experience, Rapid Prototyping, Usability Testing, Travel & Transportation, Banking & Finance, Employee Experience, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Customer Journeys, User Validation Testing, Testing, Ideation Workshops, Product Benchmarking, Product Roadmaps, SaaS Design, Design Production, Interactive Dashboards, Dashboard Design, Web App UI, Web App UX, Mobile UX, Mobile App UI
Service Design Lead
2017 - 2018
Wunder Innovation Studio
- Started up the company with the responsibilities of supporting business development, managing project delivery, and building the design team.
- Led the projects through all the phases for large companies and startup ventures, including two service design projects, a UX/UI design, and a design research-related project.
- Applied the Lean methodology to design and develop a product or service and initiated a Kickstarter campaign.
- Conducted experiments using technologies and tools such as VR, AR, blockchain, IoT, and chatbots and developing prototypes.
Technologies: Sketch, Adobe, InVision, Principle, Service Design, UX Design, Design Thinking, Design Research, Design Systems, Digital Product Design, Rapid Interactive Prototyping, Research, Customer Interviews, Interaction Design (IxD), Customer Journey Map, Micro Animation, Experience Strategy, User Research, Apps, UX Workshops, Service Blueprints, Mobile Apps, Rapid Prototyping, Usability Testing, Banking & Finance, Employee Experience, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Customer Journeys, User Validation Testing, Testing, Ideation Workshops, Product Benchmarking, Product Roadmaps, SaaS Design, Design Production, Interactive Dashboards, Dashboard Design, Web App UI, Web App UX, Mobile UX, Mobile App UI
Senior Business Designer
2015 - 2017
Fjord
- Created the service blueprint for a home buying journey for various personas for the largest private bank in Turkey.
- Created the service blueprint for a personal finance management journey for multiple personas for the largest private bank in Turkey.
- Conducted design bootcamps to introduce design thinking methodologies to client teams and execute them together throughout the projects.
Technologies: Sketch, InVision, Apple Keynote, Service Design, Design Thinking, Design Research, Research, Customer Interviews, Customer Journey Map, Digital Product Design, Experience Strategy, User Research, Apps, Service Blueprints, Rapid Prototyping, Usability Testing, Banking & Finance, Employee Experience, Health & Wellness, Health Insurance, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Diary Studies, Customer Journeys, User Validation Testing, Testing, Ideation Workshops, Personal Finance Management, Product Benchmarking, Product Roadmaps, SaaS Design, Interactive Dashboards, Mobile UX
Digital Product Consultant
2013 - 2015
Accenture
- Conducted digital product management, optimization, and iteration.
- Contributed to design research, ideation workshops, service/product concept definition, and creation of service/product roadmaps, which helped my clients implement new services using their in-house development teams.
- Led training sessions on human-centered design and design thinking.
Technologies: Google Analytics, SharePoint, Optimizely, Adobe, UX Design, Design Thinking, Design Research, Rapid Interactive Prototyping, Research, Customer Interviews, Waterfall Methodology, Digital Product Design, Experience Strategy, User Research, Apps, Rapid Prototyping, Usability Testing, Banking & Finance, Interviews, Contextual Inquiry, Online Surveys, User Interviews, Diary Studies, Customer Journeys, Testing, Personal Finance Management, Product Benchmarking, SaaS Design, Design Production, Dashboard Design, Web App UI, Web App UX, Mobile UX
Digital Product Analyst
2011 - 2013
Accenture
- Delivered different digital products (four websites) by actively working on business and technical requirement analysis, competitor benchmarking, UX design, and detailed functional requirements documentation.
- Provided support to the development team both for the front-end and back-end side and UAT execution.
- Managed pilot, launch, and support for four digital products.
Technologies: SharePoint, Adobe, Balsamiq, UX Design, Design Thinking, Design Research, Research, Customer Interviews, Interaction Design (IxD), Waterfall Methodology, Digital Product Design, Rapid Interactive Prototyping, Experience Strategy, User Research, Apps, Rapid Prototyping, Usability Testing, Banking & Finance, Interviews, Contextual Inquiry, User Interviews, Testing, Product Benchmarking, SaaS Design, Web App UI, Web App UX, Mobile UX

Education

Master of Arts Degree in Interaction Design
2010 - 2011
Domus Academy - Milan, Italy
Bachelor of Science Degree in Computer Science and Engineering
2003 - 2008
Sabancı University - Istanbul, Turkey

Certifications

IBM Garage Advocate
DECEMBER 2020 - PRESENT
IBM
UX Certification
OCTOBER 2020 - PRESENT
Nielsen Norman Group
Banking Insights and Solutions (Silver Badge)
AUGUST 2020 - PRESENT
IBM
Financial Markets Industry Jumpstart
JULY 2020 - PRESENT
IBM
IBM Agile Explorer
MARCH 2020 - PRESENT
IBM
Enterprise Design Thinking Co-creator
JANUARY 2019 - PRESENT
IBM
Design Thinking
FEBRUARY 2015 - PRESENT
Interaction Design Foundation

Experience

Design Research11 years
Service Design10 years
Interaction Design (IxD)10 years
Rapid Interactive Prototyping10 years
Customer Journey Map10 years
Design Thinking10 years
UX Design10 years
Digital Product Design10 years

Location

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Designer in Istanbul, Turkey

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