Nicolas Chometowski
Verified Expert in Design
Designer
Nicolas has over 10 years of experience in UX. Over the years, he's worked for big companies such as CNN, Despegar, Intel, and Philip Morris. He's passionate about merging design and business, and to pursue that purpose, he recently finished an MBA. He enjoys transforming problems and needs into usable, intuitive, and user-centered solutions. He was recently embedded in creating high-performance UX teams in dynamic and competitive environments.
Portfolio
Work Experience
UX Manager
Despegar
- Led the design of Despegar's after-sale platform (My Trips). Our focus was on reducing incoming customers phone calls and increasing NPS scores through a valuable, consistent and delightful cross-device user experience.
- Coordinated and delivered design changes on My Trips as part of Despegar's full rebranding project in 2019. I supervised designers to update consistently every UI element and deliver it on time.
- Evaluated problems and business needs with product and IT managers to plan 6-month strategies for our teams. Defined KPIs, allocated resources, and estimated times accordingly.
- Managed, shaped, and grew a multidisciplinary team of 20 UX designers, UX researchers, and UX writers.
- Successfully set the UX practice on our internal stakeholder's agenda, involving them in user-centered workshops and design sprints.
- Built and spread a UX process based on design thinking.
UX Research Manager
Despegar
- Implemented research ops. Scaled and standardized the research process across multiple teams.
- Grew the team from 7 to 18 UX researchers.
- Guided the team in developing research plans that cover both strategic and tactical needs; that identify opportunity, inform product strategy, and provide usability testing capabilities that scale.
UX Researcher
Despegar
- Worked with designers and PMs to deliver user-centered solutions.
- Planned and conducted research plans including interviews, surveys, usability tests, and other research tools.
- Presented research reports to key stakeholders.
UX Lead
Iconosur
- Defined the product strategy in collaboration with clients.
- Followed through on projects and tasks.
- Tasked with planning and conducting research plans.
- Designed and presented low and high fidelity wireframes to clients.
- Managed QA testing.
UX Designer
Iconosur
- Conducted research for every project.
- Led information architecture (AI), user journeys, and personas.
- Designed and presented low and high fidelity designs to clients.
- Created animated prototypes to show our design.
Education
Master's Degree in Business
IAE Business School - Buenos Aires, Argentina
Bachelor of Science Degree in Communication
Universidad Católica Argentina - Buenos Aires, Argentina
Skills
Tools
Figma, Adobe Illustrator, Sketch, Adobe, G Suite, Lookback, Miro, InVision, Adobe Photoshop, Adobe Experience Design (XD)
Platforms
Mobile, Axure, iOS, Android
Industry Expertise
Media, Sports
Other
Product Design, User Management, Management, UX Design, UX Research, Prototyping, Editorial Design, eCommerce, Tourism, User Experience (UX), User Testing, Journey Mapping, Interviews, Card Sorting, Newspapers, Travel, Design Thinking, Storytelling, Wireframing, UI Design, Strategic Design, Team Building, Design Sprints, Lean UX, Operating Systems, SurveyMonkey, Usability, Ethnio, Key Performance Indicators (KPIs), Results-focused Design, Travel Design, Mobile Web, Mobile Design, Mobile Web Design, Responsive Design, Mapping, Newsfeeds, News Publications, Newspaper Advertising, App Design, eCommerce UX, TV Shows, Video Livestreaming, Videos, Responsive Web Design (RWD), Web Design, Visual Design, News
Experience
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