With over seven years of design experience working in a variety of environments including startup, B2B, and B2C, Thitaphat specializes in creating engaging web and mobile solutions. Recently, she's built upon Beehive's existing platform to provide advanced personal financial services, a cloud-based lending solution that has been proven to alleviate the heavy lifting for businesses.
Gathered feedback of the current Globalmeet product mobile application from the customer service team.
Collected tracking data to analyze the performance and health of product from customer journey analytics.
Gathered the requirements and design expectations from stakeholders.
Redesigned a rich mobile app on both platforms, iOS and Android, that allows participants to quickly join a meeting from any device, primarily focus on providing significant value for overall customer experience by taking every step into UX process including research, analysis, and design.
Presented the design concept with both of the low-fidelity and hi-fidelity versions along with branding and visual details.
Validated data through user testing sessions to demonstrate the value of the research finding to stakeholders and product team.
Created an interactive prototype and collaborate with developers to guide the final actionable design recommendations.
Integrated with the UCaaS team in designing a call feature for mobile and chat feature for the desktop application.
Worked with UI system manager to develop a design system.