Miroslav Anicin

Successfully mitigated a crisis in a large-scale international eCommerce implementation project. I overcame numerous challenges, including managing extensive integration scope (ERPs, payment providers, etc.), implementing risk management strategies, and coordinating 30+ 3rd-party dependencies while resolving mismanagement in previous project phases. I also led virtual multinational Agile teams in a program manager, project manager, business analyst, and scrum evangelist role. Project success was achieved within three months of engagement, and I continued my involvement for nine months in the project extension.

Involvement in the project: 3 months for the project rescue endeavor, 9 months for the project extension

Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist

I led a team of teams with over 50 cross-functional personnel. The project aimed to establish, improve and redesign the end-to-end value stream starting from the strategic planning process, demand management, portfolio management process, PMO processes, discovery and delivery processes, and support and maintenance processes governed by governance processes. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution, involving an Agile approach in all stages to gain high corporate agility in serving their customers. I also tailored the SAFe implementation.

Involvement in the project: 9 months

Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant

The project aimed to establish, improve, and redesign the go-to-market value stream. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution. It involved an Agile approach in all stages to gain high bank Agility in serving their customers.

Involvement in the project: 7 months

Responsibilities: Key Expert - Business Consultant, Agile Digital Transformation Consultant

Rescued large-scale international eCommerce implementation projects for three globally positioned UK- and Sweden-based enterprises (NDA). There were many challenges, from heavy integration scope (ERPs, payment providers, etc.), extensive risk management, and synchronizing many 3rd-party dependencies to poorly managed projects. Crisis project management was put in place on all three projects. I managed virtual multinational scrum teams and coached them, their scrum masters, product owners, and customer engagement managers.

Involvement in the projects: 8 months for all projects

Responsibilities: Program Manager, Project Manager, Business Analyst, Scrum Evangelist

Tailored and established an efficient business analysis methodology based on IIBA BABOK, using the SGAM and TOGAF methods and aligned to corporate PM and PfM methodologies. I provided technical assistance on BA tasks in the Horizon 2020 CROSSBOW project.

Involvement in the project: 6 months

Responsibilities: Key Expert - Business Consultant, Business Analyst

Spearheaded the analysis of as-is processes and expertly designed cutting-edge to-be processes in preparation for a highly anticipated DMS implementation. I overcame the challenge of aligning divergent processes and approaches across 150+ branches and field offices while navigating resistance to change from inexperienced and technology-illiterate stakeholders in a public institution.

Involvement in the project: 5 months

Responsibilities: Key Expert - Business Consultant, Business Analyst

Led the redesign of the existing JIS/JSRP software solution to comply with ongoing legal reform and integrate with the consolidated register of business entities. I designed a new user interface to support the online registration of business entities and entrepreneurs. I implemented the usage of a qualified electronic signature by all system users to streamline the flow of valid electronic documents (decisions, conclusions, excerpts, verdicts, etc.). I also utilized GSB for interoperability and secure data exchange among participants in the pre-registration, registration, and post-registration process.

My work included integrating shared horizontal building blocks, such as eID, into the JIS/JSRP software to enhance eGovernment services. I also developed missing shared horizontal building blocks, including a module for notification and electronic delivery (eMailBox), e-Payments, and a portal for business entities and entrepreneurs to create end-to-end digital services.

Involvement in the project: 9 months

Responsibilities: Key Expert – Project Manager

Implemented SAP ERP as the core information system (main SAP ERP modules: FI, CO, MM, SD) with a Bellevue Hospitality Solution covering end-to-end operations of five distant hotels in Serbia and Montenegro, including a property management system, reservations and food and beverage modules, and SAP/Bellevue integrations.

Involvement in the project: 9 months

Responsibilities: Project Manager, Business Analyst

Implemented an ERP with its first phase of business process modeling and redesigning with a defined “to-be” state. Besides implementing ERP core functionalities, the purpose was to integrate the ERP with proprietary software modules and to support the company’s reorganization by implementing newly designed or redesigned business processes.

Involvement in the project: 12 months

Responsibilities: Project Manager

The project’s official name was “EuropeAid-131329-C-SER-RS Strengthening the institutional capacity of the Serbian Tax Administration by Technical Assistance to design an efficient support system for the tax collection function and efficient financial and material accounting management.”

• The project’s overall objective was to support the modernization of the Serbian Tax Administration (STA) by designing an efficient IT system aligned with the EU requirements.
• The purpose was to design an efficient and modern IT support system that meets EU standards and strengthens the institutional capacities of the STA in the areas of collection, financial and material accounting, collection of information and reporting of tax evasion cases, and minimizing indirect costs by serving taxpayers through an internet portal that provides information and assistance to taxpayers in complying with their tax obligations.
• The project was divided into four components: Tax Collection, Financial and Material Accounting, Tax Evasion, and Internet Portal.

Involvement in the project: 6 months

Responsibilities: Key Expert - Business Analyst and Technical Architect on Component 2 with QA responsibilities on overall deliverables

Univerexport, one of the largest retail chains in Serbia, employs over 2,200 individuals and has extensive food production operations. I implemented the ERP system IPIS+ with modules including FI, CO, MM, SD, HR, and PP. I took over a mismanaged project that had reached a standstill and was on the verge of legal disputes after two years of implementation. I resolved issues, rescued the project from a crisis, and restored it to its intended trajectory, including completing the implementation and organizing the go-live. The project was successfully brought back on track within six months of engagement.

Involvement in the project: 6 months

Responsibilities: Project Manager and Business Analyst

This project was awarded by the European Agency for Reconstruction. Implemented SAP ERP as a core system, including main SAP ERP modules FI, CO, MM, SD, HR + Fleet Management, and Workflow Management. Specific media solution features were added from Provys Broadcasting Management System (Czech Information System for TV houses): Broadcasting Time Management, Scheduling, Air Time Sales, Production Project Management, Production Budgeting, Self Promotion Management, Post Production Management, and Resource Dispatching. For the hospitality part of RTS (24 RTS restaurants and RTS hotel), the Bellevue Food & Beverage information system was added. This implementation had many integration challenges, including SAP and Provys, SAP and Bellevue, which were designed effectively.

Involvement in the project: 3 years

Responsibilities: Project Manager and Business Analyst