Miroslav Anicin

Miroslav Anicin

Belgrade, Serbia
Member since July 2, 2018
Miroslav has led teams and departments with 50+ members through Agile transformation at telco, bank, and other organizations, and has led up to five concurrent teams with as many as 35 developers on their path out of troubled eCommerce projects and on their way to becoming great Scrum teams. He loves a challenge and looks forward to working with new clients and on new projects at Toptal.
Miroslav is now available for hire
Project Highlights
Select Certifications
  • Founder/Lean Agile Transformation Coach and Consultant
    2016 - PRESENT
    Squaring the Project
    • Helped companies on their journey to project success.
    • Led Agile transformation projects in the banking and telco industries.
    • Provided training and coaching in Agile, BPM, DevOps, BA, project governance, PgM for executives, program and project management, PMOs, and teams.
    • Rescued IT projects from problems and crises.
    • Tailored, adopted, and implemented project management methodologies.
  • Lean Agile Transformation Coach
    2017 - 2018
    A1 & VIP Mobile
    • Achieved a high level of flexibility related to benefits delivery, from demand recognition until initiative execution, involving an Agile approach in all value stream stages with the ultimate goal to gain high corporate agility in serving customers.
    • Implemented and adopted SAFe in a telco company that does not have an internal development team. All development is outsourced, and therefore, one of the main challenges was how to involve vendors and partners to the agile team of teams, i.e., agile release train.
    • Established, improved, and redesigned the end-to-end go-to-market value stream.
    • Led a team of teams with over 50 cross-functional personnel.
    • Trained more than 200 employees in Scrum and SAFe.
  • Agile Transformation Coach and Consultant
    2016 - 2017
    UniCredit Bank
    • Established, improved, and redesigned end-to-end IT-related operational value streams.
    • Engaged in strategic planning, demand management, portfolio management, PMO, discovery and delivery, and support and maintenance processes, governed by governance processes.
    • Coached IT teams in Scrum practices. More than 25 people were involved.
    • Successfully undertook Agile RFP process for business process management tool implementation involving IBM and Oracle, together with their partners, in multi-company Agile teams for value-based competition working on a real project backlog and delivering real results during the RFP process.
    • Collaborated with business and development to build an in-house replacement for the deposit tool.
  • Executive Program Manager & Agile Coach
    2015 - 2016
    • Managed international large-scale eCommerce projects (Magento, Demandware, Hybris).
    • Established and Implemented Agile project methodology.
    • Engaged in extensive crisis project management, rescuing three large-scale eCommerce projects from serious crisis and troubles.
    • Trained, mentored, and coached multiple Scrum teams.
    • Led up to five concurrent teams/projects containing as many as 35 developers.
  • Business Development Manager/Project Manager
    2015 - 2015
    • Worked with a number of Oracle business development technologies, including EBS, Taleo HCM, Hyperion EPM, Siebel CM, and CRM Cloud.
    • Developed and coached three teams (CRM, EPM, and HCM) containing 20+ developers in the delivery sector. Built and mentored strong Agile project teams.
    • Led the Comtrade Team for the HORIZON 2020 FlepCos project.
    • Established excellent relationships with clients resulting in new Oracle HCM and EPM implementations.
  • Principal Business Solution Consultant/Project Manager
    2013 - 2015
    • Managed projects and provided business analysis.
    • Defined requirements and designed components as an expert technical architect to the IPA project for the Serbian Tax Administration.
    • Provided business process modeling (BPMN 2.0/SAP Sybase Power Designer) for the IPA project.
    • Led a team of seven developers and ERP consultants as a project manager for MS Dynamics NAV 2013 implementation. Applied Agile Project Management approach.
    • Defined requirements using business process modeling in BizAgi Process Modeler within an ERP implementation project—Sparx Enterprise Architect.
  • Senior Project Manager
    2013 - 2013
    Schrack Technik
    • Established a project management and business analysis practice in the energetics industry.
  • Chief Process Officer/Program & Project Manager
    2010 - 2013
    • Created, tailored, and implemented process management strategy and related objectives.
    • Developed, documented, and introduced a process model with definition of the methodology.
    • Led teams of up to 20 process analysts and developers in successful projects for business process recognition, analysis and documenting (BPMN) detecting key business processes, and business process (re)modeling, redesign, and re-engineering.
    • Implemented a horizontal organizational structure involving business processes and business process owners spreading throughout three legal entities of Univerexport.
    • Established and organized the work of the company’s training center.
    • Managed a project to revise ERP implementation and implementation of new ERP modules and functionalities.
    • Introduced Agile approaches and organize transition from traditional Waterfall approach to Agile.
  • Delivery Director/Program & Project Manager
    2009 - 2010
    • Led up to four concurrent teams containing developers, SAP consultants, and testers through requirements elicitation, analysis, and modeling for SAP projects.
    • Tailored and implemented project methodology aligned with PMI and ASAP.
    • Governed multiple SAP implementation projects. Acted as coach and single point of project and program methodology expertise for several teams and their project managers.
    • Provided a high level of customer engagement management.
    • Brought four SAP projects to successful production (TV media, FMCG, hospitality).
  • Founder/Product & Project Manager
    1994 - 2009
    • Led a team of nine developers through all phases of the software development lifecycle in building Hospitality Solution Bellevue and Central Booking Agency projects for Internet Hotel Booking.
    • Served as product manager for Hospitality Solution Bellevue (custom product provided in Java and on a PostgreSQL database).
    • Led several project teams to implement five SAP and over 300 Bellevue systems.
    • Successfully conducted EAR (European Agency for Reconstruction) tendering procedure for a National TV RTS project of SAP implementation and won.
    • Managed a Bellevue functionalities alignment project to IHG (Intercontinental Hotels Group) standard.
    • Organized and managed SAP Training Center, which acted as SAP Academy long before a SAP office was established in Serbia. SAP FI, CO, SD, MM, ABAP, and ASAP modules were covered.
    • Managed L10n and i18n projects to adapt TopManage Pro ERP to Serbian tax and law regulations and the Serbian market, supported directly by TopManage development; after SAP purchased TopManage, managed a completely new L10n and i18n project to adapt SAP Business One ERP to Serbian tax and law regulations and the Serbian market.
    • Managed an L10n and i18n project to provide the SAP All-In-One Serbian Baseline Package, supported directly by Waldorf's localization team. Led a team of 25 multi-company SAP consultants and developers.
    • Organized the help and support center, including contact center, online support, on-site support, and service network.
  • Co-founder/Product & Project Manager
    1991 - 1994
    New Design
    • Developed a hotel information system.
    • Led team of three developers.
    • Defined requirements, provided designs, and developed components of the hotel information system.
    • Led onsite deployment, implementation, and support projects and developed service-level agreements.
Project History
  • Agile Transformation in A1 and VIP Mobile
    Coached a lean Agile transformation project for one of the biggest regional telco providers.

    Led a team of teams with over 50 cross-functional personnel.
    The aim of the project was to establish, improve and redesign end-to-end value stream starting from the strategic planning process, demand management, portfolio management process, PMO processes, discovery and delivery processes, and support and maintenance processes, governed with governance processes. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution, involving an Agile approach in all stages with the ultimate goal to gain high corporate agility in serving their customers. Tailored SAFe implementation

  • Agile IT Transformation of UniCredit Bank
    Led a lean Agile transformation project in banking.

    The goal of the project was to establish, improve, and redesign the go-to-market value stream. The main objective was to achieve a high level of flexibility related to benefits delivery, from the demand recognition until the initiative execution, involving Agile approach in all stages with the ultimate goal to gain high bank Agility in serving their customers.

  • eCommerce Crisis Intervention (NDA)
    Rescued three large-scale eCommerce projects from deep crises and brought them to a successful production.

    Rescued large-scale international eCommerce implementation projects for three globally positioned enterprises (UK & Sweden based). There were many challenges, from heavy integration scope (ERPs, payment providers, etc.), extensive risk management, and synchronizing many third-party dependencies to wrongly managed projects. Crisis project management was put in place on all three projects. Managed virtual multinational Scrum teams and coached them, their scrum masters, and their product owners, together with customer engagement managers.

  • Milsped ERP
    Led an ERP implementation of Microsoft Dynamics NAV 2013 for a large regional logistics provider.

    Implemented an ERP with its first phase of business process modeling and redesigning with a defined “to-be” state. The purpose, besides implementing ERP core functionalities, is to integrate the ERP with proprietary software modules and to support the company's reorganization by implementing newly designed or redesigned business processes.

  • Strengthening the Serbian Tax Administration
    Led a business processes redesign initiative to strengthen the institutional capacity of the tax administration.

    The official name of the Project was "EuropeAid-131329-C-SER-RS Strengthening the institutional capacity of the Serbian Tax Administration by Technical Assistance to design an efficient support system for the tax collection function and efficient financial and material accounting management." The overall objective of the project was to support the modernization of the Serbian Tax Administration (STA) by designing an efficient IT system aligned with the EU requirements. The purpose is to design an efficient and modern IT support system that meets EU standards and strengthens the institutional capacities of the STA in the areas of collection, financial and material accounting, collection of information and reporting of tax evasion cases, and minimizing indirect costs by serving taxpayers through an internet portal that provides information and assistance to taxpayers in complying with their tax obligations. The project was divided into four components: Tax Collection, Financial and Material Accounting, Tax Evasion, and Internet Portal.

  • ERP Crisis Intervention for Univerexport
    Led a project to successfully rescue an ERP implementation project from crisis in the FMCG industry.

    Univerexport is one of the biggest retail chains in Serbia with more than 2,200 employees and an extensive food production/ERP system IPIS+ (modules FI, CO, MM, SD, HR, PP). After two years of implementation, the project came to a huge crisis and dead end, almost ending in litigation. I was hired to fix all of the problems, to pull the project from its dead end and take it to the main course, to finish implementation and to deliver the solution to production. My tasks were to conduct project health assessment, reorganize the project, review project documentation, redefine the project scope, and to manage the project up to final acceptance. Success was achieved within six months from the start of my engagement.

  • SAP ERP Implementation for Serbian National Broadcasting Corp.
    Led an SAP ERP implementation project (EuropeAid/120049/D/S/YU) for the Serbian National Broadcasting Corp.

    Project awarded by the European Agency for Reconstruction. Implemented SAP ERP as a core system, including main SAP ERP modules FI, CO, MM, SD, HR + Fleet Management, and Workflow Management. Specific media solution features were added from Provys Broadcasting Management System (Czech Information System for TV houses): Broadcasting Time Management, Scheduling, Air Time Sales, Production Project Management, Production Budgeting, Self Promotion Management, Post Production Management, and Resource Dispatching. For the hospitality part of RTS (24 RTS restaurants and RTS hotel), Bellevue Food & Beverage information system was added. This implementation possessed many integration challenges, including SAP and Provys as well as SAP and Bellevue, which we designed effectively.

  • SAP ERP and Bellvue Implementation for Serbian National Oil Corp.
    Led SAP ERP and hospitality solution implementation in NIS for Ozone Hospitality and Tourism.

    Implemented SAP ERP as the core information system (main SAP ERP modules FI, CO, MM, SD) with a Bellevue Hospitality Solution covering end-to-end operations of five distant hotels in Serbia and Montenegro, including Property Management System, Reservations, and Food & Beverage modules, and SAP/Bellevue integrations.

  • PhD candidate in Industrial Engineering & Engineering Management
    2014 - 2020
    University of Novi Sad, Faculty of Technical Sciences - Novi Sad, Serbia
  • Master of Science in Electrical Engineering in Radio-communications and Professional Electronics
    2011 - 2011
    University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia
  • Bachelor of Science in Electrical Engineering in Radio-communications and Professional Electronics
    1985 - 1989
    University of Zagreb, Faculty of Electrical Engineering and Computing - Zagreb, Croatia
  • Certified Agile Coach (LAI-CAC)
    APRIL 2020 - APRIL 2021
    Lean-Agile Institute
  • Certified Disciplined Agilist (CDA)
    APRIL 2020 - APRIL 2021
    PMI - Disciplined Agile
  • Certified SAFe® 5 Program Consultant (SPC5)
    MARCH 2020 - NOVEMBER 2020
    Scaled Agile, Inc.
  • Certified Six Sigma Master Black Belt (CSSMBB)
    APRIL 2019 - PRESENT
    International Six Sigma Institute
  • Agile Analysis Certification (AAC)
    AUGUST 2018 - AUGUST 2021
    International Institute of Business Analysis
  • Certified SAFe 5 Program Consultant (SPC5)
    NOVEMBER 2017 - NOVEMBER 2020
    Scaled Agile, Inc.
  • PRINCE2 Practitioner
    OCTOBER 2017 - OCTOBER 2022
  • PMO Certified Practitioner (PMO-CP)
    PMO Alliance
  • Certified Scrum Professional (CSP)
    JULY 2017 - JULY 2021
    Scrum Alliance
  • Professional Scrum Master Level I (PSM I)
  • PMI Agile Certified Practitioner (PMI-ACP)
    DECEMBER 2014 - DECEMBER 2020
    Project Management Institute (PMI)
  • PMI Professional in Business Analysis (PMI-PBA)
    JULY 2014 - JULY 2020
    Project Management Institute (PMI)
  • Certified Scrum Product Owner (CSPO)
    FEBRUARY 2014 - JULY 2021
    Scrum Alliance
  • Certified Business Analysis Professional (CBAP)
    JANUARY 2014 - JANUARY 2020
    International Institute of Business Analysis
  • Certified Scrum Master (CSM)
    MAY 2012 - JULY 2021
    Scrum Alliance
  • Project Management Professional (PMP)
    NOVEMBER 2010 - NOVEMBER 2022
    Project Management Institute (PMI)

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