Morné Wiggins, Project Manager in Mali Losinj, Croatia
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Morné Wiggins

Verified Expert  in Project Management

Project Manager

Location
Mali Losinj, Croatia
Toptal Member Since
March 31, 2020

Over the last 30+ years, Morne has worked with leaders and teams of multiple Fortune 500 companies, helping them adopt better ways of working. He focuses on achieving measurable improvements in speed, quality, predictability, employee engagement, and customer satisfaction by applying decades of leadership experience and deep knowledge of Lean and Agile methodologies. He has 20+ years of experience working as an enterprise lean-agile coach on multiple agile transformation projects.

Project Highlights

Saas Core Banking Platform
Played a strategic role in the critical, high-growth phase of a unicorn-level fintech startup.
AI and ML-based Anti-money Laundering Platform
Conducted successful launches of six product modules and closed strategic deals with some of Asia's largest banks and fintech, including Tencent, UOB, and Grab.
Armored Vehicle Development
Developed an end-to-end secure cash management system, including armored vehicles, command center, operational processes and systems.

Expertise

Work Experience

Chief of Staff | Enterprise Agile Coach

2022 - PRESENT
Pfizer
  • Led an internal team developing emerging technologies for Pfizer's manufacturing operations. Those technologies include virtual and augmented reality, IoT, and robotics.
  • Implemented the Scaled Agile Framework in the product and delivery teams.
  • Achieved significant improvements in the team's productivity, delivery efficiency, and quality in the first three months after joining it.

Transformation Lead and Enterprise Lean-Agile Coach

2022 - 2022
Fortune 500 Real Estate Company
  • Implemented Agile in non-technology verticals, including sales, project implementation, and customer support at a Fortune 500 real estate company with 98,000 employees in 80 countries.
  • Provided Agile advice to leadership in analyzing business value and prioritizing initiatives. Developed the agility roadmap, schedule, and implementation plan with business outcomes.
  • Identified opportunities for continuous improvements and influenced change at all organizational levels.

VP of Product | VP of Engineering | Enterprise Agile Coach

2019 - 2022
Tookitaki
  • Led an enterprise transformation project across product management, project and program office, engineering, and research teams, implementing scaling processes to support a 300% growth in team size in two years.
  • Coached, trained, and mentored the leadership team to support entry into several new markets and grow revenue by 300% in 18 months.
  • Provided thought leadership, strategic insight, and clear communication on the transformation strategy.
  • Trained leadership on Agile mindset and practices, portfolio management, and continuous delivery.
  • Coached and trained the product, project, research, and engineering teams.
  • Identified opportunities for continuous improvements and influenced change at all organizational levels.
  • Trained and mentored prospective and established Agile coaches.

CTO | Enterprise Agile Coach

2019 - 2021
Stableton Financial Services
  • Led the implementation of Lean and Agile practices across the organization, streamlining processes and improving quality and speed of delivery by 200% within six months.
  • Established project management discipline and best practices.
  • Made key technology recommendations and drove decisions.
  • Recruited the engineering team and managed the development process.
  • Implemented Lean and Agile engineering, quality, and continuous delivery practices.
  • Coached leadership and engineering teams in Lean and Agile practices.
  • Implemented metrics and measures to provide direction on performance improvements.
  • Facilitated learning and development through individual and team coaching.

COO | CRO | Enterprise Agile Coach

2018 - 2019
Oradian
  • Implemented Lean and Agile practices and processes and helped the company scale its product and engineering teams by 200% within 12 months.
  • Built the teams and led the entry into six new global markets, growing revenue by 200% within 12 months.
  • Facilitated and developed strategic goals and implementation plans to support growth targets.
  • Translated strategic goals into quarterly priorities, objectives, and key results.
  • Provided thought leadership, ensuring the successful design and implementation of delivery strategies.
  • Defined and implemented mature business processes to support the organization’s hypergrowth.
  • Developed a business improvement plan to achieve a mature, sustainable business.

Program Manager

2013 - 2018
African Development Bank
  • Led the development of a social media and fintech platform for AfDB.
  • Executed a successful pilot, and raised $26m in Series A funding.
  • Worked on a four-year project, covering 16 countries and 100+ resources.

Founder and Partner

2007 - 2018
Cillion
  • Led projects targeting diversity and inclusion that provided financial support, mentoring, and coaching services to 50 million African women.
  • Implemented innovative technologies for hundreds of banks across five continents, providing financial services to approximately 100 million previously financially excluded individuals.
  • Raised $26 million for a single project supporting diversity and inclusion and financial services in developing markets in collaboration with the International Finance Corporation and the United Nations.
  • Led enterprise transformation projects for several Fortune 500 companies, achieving significant improvements in speed and quality of delivery, innovation, and market responsiveness.
  • Developed a culture that supports team engagement and high performance.
  • Recruited, managed, and retained top talent, ensuring the successful delivery of all projects.
  • Led the delivery of complex projects for enterprise clients and NGOs.
  • Collaborated with diverse, geographically dispersed, remote teams in 80 countries.
  • Built and launched enterprise, B2B, and B2C on-premise and cloud software products.
  • Provided specialist consulting in financial services, fintech, artificial intelligence, and machine learning.

Program Manager

2008 - 2010
Panzer Technologies
  • Developed an end-to-end secure cash management system, including armored vehicles, command center, operational processes, and systems.
  • Incorporated automotive technology, low-voltage electronics, sensing, internal workflow management with interlocking security doors and drop-safes technology to cash in a highly secure and efficient manner.
  • Worked on the project where the fleet of vehicles would be remotely monitored and controlled from a centralized control room. For the centralized control room, he designed the monitoring systems (back-end systems), casebook and logging system, and emergency response protocols.
  • Set up the program and project office, establishing program management processes and practices.
  • Did vendor sourcing, negotiations, contracting, and management.
  • Implemented quality control processes based on ISO 9000, and Lean.

Co-founder

2000 - 2004
3fifteen Technology Solutions Pty (Ltd)
  • Assisted with the development of the company value proposition and go-to-market strategy.
  • Closed several key deals and managed the resulting projects at the key startup phase of the business.
  • Served as part of the team that built the company from 20 employees to 300.
  • Participated in several rounds of fundraising up to USD $10 million with a successful exit in 2004.
  • Managed the strategic relationship with Microsoft.

Remote Work Consulting

Founded and led various distributed teams, as founder and CEO, SVP of marketing and sales, and head of product.

As head of product for a supplier of AI-based products for the financial services industry, I managed a distributed team of engineers, data scientists, and analysts. I also led the organization's transition to a remote-working model.

As SVP of customer acquisition for a leading fintech company, I built a distributed research, marketing, and sales organization in Asia, Europe, Africa, and the Americas, achieving consistent 300% YOY ARR growth.

I founded and managed a remote-first management consulting firm. In a project for the AfDB, we executed a 36-month research and development project across 16 countries, raising $26 million to build a social network for African entrepreneurs.

Saas Core Banking Platform

https://oradian.com/

Played a strategic role in the critical, high-growth phase of a unicorn-level fintech startup.

After a successful fundraising round, Oradian was required to rapidly scale its operations to meet stated objectives.

I worked closely with the founders and shareholders, taking ownership of the company strategy and product positioning. Based on market research and product fit analysis, I developed the company's expansion plans to Africa and Asia. I recruited, trained, and coached managing directors and in-country teams in five new markets, eventually leading the sales effort.

I implemented new Lean-Agile business processes across the organization, including sales, human resources, and finance departments, establishing new competencies and organizational units.

Mobile Payments and Financial Services Platform

Established a pan-African network of integrated financial services providers, delivering cross-border financial services to previously unreachable or underserved areas.

The Gates Foundation and IFC made strategic investments in several financial service providers (FSPs) across Africa to drive financial inclusion.

As part of my role, I:

• Participated from project inception, performing initial diagnostic of all investee processes, technology systems, and staff competency levels.
• Developed a single, integrated technology strategy for all FSPs.
• Led the CEO and CIO summit where we integrated teams, processes, and ratified the technology and business strategy across 16 countries, four economic zones, and three languages.
• Rolled out new cloud-based core banking systems and developed innovative mobile apps, enabling financial services without the need for heavy and expensive physical infrastructure.
• Built an agency banking framework, empowering field agents and further lowering the costs of financial services to underserved markets.
• Lobbied central banks and assisted with creating the digital banking policy frameworks across multiple countries.

AI and ML-based Anti-money Laundering Platform

https://www.tookitaki.ai/

Conducted successful launches of six product modules and closed strategic deals with some of Asia's largest banks and fintech, including Tencent, UOB, and Grab.

Conceptualized, built, and launched a product family of AI-powered anti-money laundering solutions.
• Built the Project Management Office.
• Recruited, trained, and coached a team of project managers.
• Led the Agile transformation project, implementing Lean product management and Agile development practices.

Social Media and Financial Services Platform

https://www.youtube.com/watch?v=AaY8E78g-_k

Developed MVP, funding proposal, and raised $26 million in Series A funding.

Womenconnect.org was built to drive financial inclusion and provide mentorship and training for 50 million entrepreneurial African women.

I led the market research and validation project across 14 countries in four languages. Definition and prioritization of the product roadmap, technology architecture, business case development, and lobbying investors to raise $26 million in funding were also part of my achievements. I led a go-to-market product strategy for new market expansion.

Multi-sided Marketplace for Alternative Investments

https://marketplace.stableton.com/

Designed, developed, and launched a multi-sided marketplace for alternative investment products.

Worked with the founding team to establish the product vision and develop, test, and refine the product hypothesis. I assisted in defining the key features and fleshing those out into user stories. I managed the research and user-centered design process, working closely with the UX team on product design. I selected the appropriate technology platforms, recruited the teams, and managed the development process until release. I then managed the release and launch process, using metrics and analytics to rapidly iterate the user interface and increase conversion and retention rates. I coached leadership and agile teams, hands-on, in establishing key agile ceremonies, such as planning sessions, daily stand-ups, and effective utilization of agile artifacts, such as product backlogs.

Armored Vehicle Development

https://www.army-technology.com/contractors/armoured/panzer-technologies/

Developed an end-to-end secure cash management system, including armored vehicles, command center, operational processes and systems.

The armored vehicle incorporated automotive technology, low-voltage electronics, sensing, internal workflow management with interlocking security doors and drop-safes technology to cash in a highly secure and efficient manner. The fleet of vehicles would be remotely monitored and controlled from a centralized control room. For the centralized control room, I designed the monitoring systems (back-end systems), casebook and logging system, and emergency response protocols. This offered an end-to-end solution that was deployed in high-crime environments in the middle east and Africa.

Manufacturing Production Manager

Implemented ISO 9000, Lean and just-in-time methodologies for an electronics manufacturing company.

Assisted the implementation of various processes and standards, to support a manufacturing companies ambitions of accessing foreign markets.
Implemented ISO 9000, secured an official accreditation from the standards authority. Re-vamped the supply chain and manufacturing processes. Led the sourcing department and establishing an integrated network of suppliers providing manufacturing inputs on a just-in-time basis.

National Companies and Intellectual Property Platform

https://www.cipc.co.za

Built, launched, and maintained South Africa's national companies and intellectual property platform for a period of 15 years.

The South African national companies and intellectual property platform delivers the following functions:
• Registration of companies, co-operatives, and intellectual property rights, including trademarks, patents, designs, and copyright.
• Disclosure of information on its business registers.

Property Management Monitoring and Analytics Platform

https://news.thomasnet.com/companystory/johnson-controls-secures-facilities-management-win-with-barclays-568740

Built an integrated property management platform for Barclays Bank as part of a $100 million outsource project to Johnson Controls (JCI).

Built a platform that integrated data from multiple internal and external systems, including SAP, SharePoint, data warehouses, IT help desk, and security monitoring control rooms to remotely monitor Barclays Africa's 4,000 buildings, branches, and ATM locations.

The platform used advanced analytics to preemptively detect problems and equipment failures, decrease the planning and costs of maintenance activities, and increase the security of the bank's assets.

Google Startup Mentor

https://startup.google.com/accelerator/

I was a mentor to multiple startups in a Google accelerator program.

Google for Startups Accelerator is a global series of programs for growth-stage startups to get technical, product, and leadership training from experts, tailored to their business. These programs serve top, growth-stage startups with tailored technical, product, and leadership training from Google experts.

Product, Research, and Engineering Organizational Design

https://www.tookitaki.ai

Re-organized the product, research, and engineering teams for a fintech company, achieving a 300% improvement in quality 500% improvement in speed of delivery. Adapted the organizational design to support the company’s hyper-growth.

Tookitaki is an independent software company with offices in New York, Singapore, and India, developing artificial intelligence-based anti-money laundering software for financial institutions to help fight financial crime.

After a fundraising round, the company was required to scale rapidly to meet the shareholders' new aggressive growth and delivery targets.

They were struggling with poor quality, unpredictable delivery, poor performance, low team morale, pervasive inefficiencies, and they were unable to adequately service their existing customer base.

I established a new product management discipline—recruited, onboarded, trained, and coached a team of product managers and project managers—to enable the company to increase visibility and take control of its end-to-end delivery process.

I then reorganized the research and engineering teams, creating a scalable team-based model, which could easily be replicated to support the rapidly growing engineering organization.

I joined the leadership team and implemented a new planning and execution process. I also coached the co-founders and worked closely with the sales, CS, HR, and finance teams to create a cohesive, high-functioning leadership organization.

Customer Acquisition, Product, Customer Success, Delivery Organization Design

https://oradian.com

Grew the customer acquisition team to 5 regional offices to enter new markets. Integrated with the product, customer success, and delivery teams to improve communication and customer service in 14 countries.

After conquering the Philippines with their cloud-based core banking system, Oradian had to enter new markets to support their rapid growth and meet their company objectives.

The existing organizational structures were not scalable, and the command and control management structure was causing communication bottlenecks and inefficiencies, which constrained the company’s growth.

I built five regional offices, hiring local CEOs and establishing cross-functional teams in each country. I also standardized operational processes and implemented a training academy, knowledge management systems, and best practices.

As a result, the company met its required 300% ARR growth targets and tripled its headcount in 18 months while continuously improving operational efficiencies.

Social Media and Fintech Company Organizational Design

https://www.youtube.com/watch?v=AaY8E78g-_k

Built a social media and fintech company from the ground up, starting at 1 employee, scaling to 250.

The African Development Bank’s Office of Gender Equality launched a project to build a social media and financial services platform to service Africa’s women entrepreneurs—targeting 50 million users.

I started with the project at the conception phase, validating the business model, building the MVP, and field-testing the concept. After passing the initial tests, I assisted with the fundraising and secured $26 million in donor funding for the startup venture.

Since there is a lack of infrastructure across Africa, the organizational design required regional operations in four languages to cover 54 African countries. In addition to building the UX, research, product, project, and engineering teams, there were also field operations in 14 countries, working with local partners to promote, uptake, and adopt the platform and services to end-users.

As a multi-sided marketplace, the organization also had to interface with financial institutions, investors, and donors, which required separate dedicated teams.

Document Management System for Financial Services Company

https://www.cgi.com/en/insurance

Implemented and supported a document management and workflow management system for a financial services company, in line with regulatory requirements.

Led the implementation of a document management and workflow system for a large international financial services company. Worked closely with stakeholders to collect requirements and implemented the OpenText platform (leader in the Gartner Magic Quadrant) solution. Continued providing support to the client for 10 years, including performing enhancements, upgrades, training, and high availability support.

Agile Transformation for Fortune 500 Real Estate Business

Led an Agile transformation project for the product, engineering, and implementation teams, accelerating the pace of product development and new customer deployments.

I led a team of transformation consultants and coaches, working with executives and leaders across the enterprise to set transformation project goals. I also facilitated an executive training cohort and coached managers to lead the transformation project.

Agile Transformation for Hypergrowth Artificial Intelligence Company

Accelerated product delivery, reducing defects, improving critical resource retention rates, and improving customer satisfaction.

I worked with the co-founders and top leadership team on a 2-year project to implement Agile across the company, including engineering, research, product management, human resources, finance, sales, and the executive leadership team.

Agile Transformation for Hypergrowth Fintech

Changed from command and control, top-down leadership style to scaled Agile while the company's headcount and revenue grew by 300%.

I assisted a software business, providing a cloud-based core banking platform to transform its operations through a hypergrowth phase. I implemented Agile in engineering, product management, customer success, human resources, and sales departments across nine geographical regions.
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